General Manager - Brighton Road, Worthing
hace 3 días
Worthing
General Manager - Brighton Road, Worthing Job Type: Full Time Location: 57-59 Brighton Road, Worthing, BN11 3EE The Role Job Overview: We are seeking a dynamic and experienced General Manager to manager to lead our front-of-house team in Brighton Road, Worthing. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations. Working week 5 x days - 45 hours per week Key Responsibilities: Operations & Leadership: • Oversee the daily operations of the front-of-house team., • Ensure high standards of food quality, presentation, and customer service., • Implement and maintain operational procedures to enhance efficiency and productivity., • Lead, motivate, and develop a high-performing team., • Foster a positive, collaborative and inclusive work environment., • Ensure compliance with all food safety, health, and safety regulations. Financial & Business Management: • Manage budgets, cost control, and financial performance to drive profitability., • Analyse sales data and operational metrics to identify areas for improvement., • Develop and implement strategies to increase revenue and customer engagement., • Manage supplier relationships and oversee inventory control. Customer Experience & Brand Management: • Uphold The Flour Pot Bakery’s brand values and maintain a consistent customer experience., • Engage with customers to build strong relationships and gather feedback., • Ensure the café and retail spaces are well-presented, clean, and welcoming. People Management & Development • Recruit, train, and retain a skilled team across kitchen and front-of-house operations., • Conduct performance reviews and provide ongoing coaching and development., • Create staff schedules to ensure smooth operation and efficiency. Compliance and food safety: • Health & Safety Compliance: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard., • Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards. Communication: • Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management., • Having great lines of communication with the senior management Requirements: • Proven experience in a senior management role within hospitality, bakery, or food production., • Strong leadership skills with the ability to inspire and develop a team., • Solid understanding of food production processes and front-of-house operations., • Strong financial acumen, including budget management and cost control., • Excellent customer service and communication skills., • Knowledge of health and safety and food hygiene regulations., • Passion for high-quality food and artisan baking. Please note this role is based in Worthing