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Bid Manager – Health & Social Care Tenders\nLocation: Home-based\nHours: 37.5 per week\nSalary: Competitive\nAre you an exceptional writer with a passion for delivering high‑quality, compliant and compelling tender submissions? Do you thrive in a fast‑paced environment, managing multiple projects and deadlines? If so, this is a fantastic opportunity to join our busy Tendering Team and make a real impact on the growth of our organisation.\nAbout the Role\nAs our Bid Manager, you will take a lead role in managing public sector tenders across the health and social care sector. You’ll analyse tender documents, create persuasive responses, and ensure the delivery of high‑quality submissions that reflect our mission, values, and service excellence.\nWorking closely with the Head of Bids & Tendering and internal stakeholders, you’ll help drive improvements in our bid processes and contribute directly to our success in securing new business.\nWhat You’ll Be Doing\n\nManaging end‑to‑end tender submissions, ensuring compliant, engaging and accurately written responses\nProducing high‑quality original content and gathering essential information from subject matter experts\nCompleting tender documentation, including online portal submissions\nSupporting continuous improvement initiatives to strengthen bid quality and win rates\nContributing to reporting, knowledge sharing and maintaining the tender information library\nCollaborating with colleagues across departments to ensure up‑to‑date, accurate and consistent information is included in all submissions\nWorking within structured review processes to deliver on time, every timeWhat We’re Looking For\n\nDegree-level qualification\nExceptional written communication skills\nKnowledge of public procurement within the health & social care sector\nStrong project management, planning and time‑management abilities\nHigh level of computer literacy (Word, Excel, PowerPoint)\nAbility to manage multiple deadlines, work under pressure and use your own initiative\nExcellent people skills, with the ability to build effective relationships across the organisation\nMethodical approach with outstanding attention to detail\nWillingness to occasionally work outside normal hours and travel for meetings when required\nPassion for supporting people and delivering great customer experience\nCommitment to continuous learning and developmentWhy Join Us?\nYou’ll be part of a supportive, knowledgeable and ambitious team, playing a key role in shaping successful tender outcomes that directly support the people and communities we serve. This is a great opportunity to develop your career in bid management within a purpose‑driven organisation

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. Own gross pro

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a g

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. The ideal candidate will have extensive experience in cloud native architecture, strong technical leadership skills, and a background in customer en

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The ideal candidate will have extensive experience in improving high-adoption consumer products and strong A/B testing skills. This role involves transforming the digit

Provide full support to the Global People Experience Head and Global Customer Hubs Head including diary, travel & meeting management across all time zones, travel planning, processing expenses, meeting agenda management, visitor, and internal/external event management. Initiative to think proactivel

The Head of Onsite Experience will play a pivotal role in shaping and delivering a premium, seamless, and personalised customer experience across our Direct-to-Consumer (D2C) channels in Europe. Join us in building a sustainable D2C growth model that focuses on customer experience, personalisation,

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriat

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Leadership Team. Manage and take ow

A financial services firm is seeking a Head of Service Experience to transform client interactions and enhance service standards across various channels. This role involves end-to-end ownership of the client journey, leading a team of Service Designers, and working closely with client-facing colleag

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

A leading hospitality company is seeking an experienced operations leader to oversee guest experiences and manage the hospitality team at Chelsea FC.

Ideal candidates will have substantial experience in customer experience design within financial services, demonstrating strong leadership and problem-solving skills. The role involves leading a team of Service Designers, fostering partnerships across departments, and driving the implementation of s

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

Based in Haydock, this senior leadership role offers the opportunity to shape the future of our national customer contact operation and make a real impact on customer experience, commercial performance, and colleague engagement. Head of Customer Contact Centre – Speedy Solutions. Many of our leade

A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. The ideal candi

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs. This includes full

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading

The ideal candidate will own customer experience and service standards while leading a dedicated team to ensure customer satisfaction and retention. A leading ERP SaaS provider based in the United Kingdom is seeking a Service Delivery / Customer Support Manager to lead their customer service and sup

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs. We are looking for

A prominent automotive dealership in the East Midlands is offering a Customer Experience Specialist Service Advisor Apprentice position. This apprenticeship focuses on developing advanced customer service skills to understand and meet customer and business needs, evaluate service levels, and impleme

At a pivotal point in its growth journey, this organisation is reshaping how customers buy online — moving from a largely telesales-led model to a scalable, commercially driven eCommerce engine. Drive conversion, revenue and margin through trading plans, pricing, offers and on-site activation. Pro

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards. The ideal candidate

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

Influence product, customer experience, and commercial strategy. I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high‑value us

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. In this role, you wil

Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. You combine strong consumer product craft, deep experimentation experie

The ideal candidate will have several years of experience in leading Customer Success or similar teams, with strong technical curiosity and excellent communication skills. A leading technology firm is seeking a Regional Manager for Customer Success in EMEA. This role involves leading a high-performi

Head of Customer Success (Operations & Enablement). We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Experience with service-day / consulting / professional services

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Travel to key customers

Head of Customer Contact - Repairs. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. Familiarity with managing customer expectations across varied contact channels, with an understanding of digital t

With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. An established

Director of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The role combine

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

A leading technology firm in Greater London is seeking a Head of Customer Growth to drive revenue from existing clients. Candidates should have solid experience in account management and proven upsell capabilities. The position includes responsibilities in revenue generation, strategic upselling, an

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t