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Senior IT Support Analyst\nLocation: Hybrid – Group Support, Lichfield\nHours: 37.5 hours per week\nReporting to: Service Desk Manager\n\nAbout the role\nWe’re looking for a skilled Senior IT Support Analyst to join our Service Desk team at Voyage Care. This role plays a key part in delivering high‑quality IT support to colleagues across the organisation, resolving more complex technical issues and ensuring an excellent customer experience.\nYou’ll act as an escalation point for the 1st Line Support team, using your technical expertise to troubleshoot and resolve a wide range of hardware, software, and infrastructure issues. Where problems require deeper investigation, you’ll work closely with engineering teams and external suppliers to ensure tickets are progressed efficiently with clear, detailed documentation.\nThis is a hybrid role, with attendance at our Lichfield office typically 2–3 days per week.\n\nWhat you’ll be doing\n\nProviding high‑quality 2nd line technical support to Voyage Care staff\nManaging escalated tickets from 1st line, resolving issues wherever possible\nTroubleshooting hardware, software, and infrastructure problems across the business\nEscalating unresolved issues to engineering teams with clear, thorough documentation\nInstalling, maintaining, and supporting IT equipment including PCs, laptops, and printers\nLogging and updating all support activity accurately within the ticketing system\nLiaising with 3rd line support, infrastructure teams, and external suppliers\nIdentifying and escalating potential IT and cybersecurity risks\nContributing to service improvement initiatives and process enhancements\nCreating and maintaining knowledge articles for the service desk knowledge base\nParticipating in cross‑business meetings and supporting ongoing service development\n\nWhat we’re looking for\nEssential experience and knowledge:\n\nPrevious experience in a 2nd line IT support or similar service desk role\nStrong understanding of Windows 10/11, hardware, and common business applications\nExperience with Active Directory and Entra ID (user accounts and permissions)\nFamiliarity with remote support tools and IT ticketing systems\nAbility to diagnose and resolve technically complex issues\nKnowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPNs)\nAwareness of cybersecurity best practicesSkills and attributes:\n\nStrong problem‑solving skills with a customer‑focused mindset\nExcellent communication skills, able to explain technical issues clearly\nWell‑organised with the ability to prioritise work in a fast‑paced environment\nConfident documenting issues and resolutions clearlyDesirable (but not essential):\n\nIT certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation\nExperience or interest in developing skills with the Azure platform\n\nWhy join Voyage Care?\nAt Voyage Care, we’re committed to supporting our people’s development. You’ll be encouraged to grow your technical skills, expand your knowledge of Azure, and gain a deeper understanding of how IT supports our wider organisation. You’ll be joining a collaborative, supportive team where your expertise makes a real difference

Job Title: Group IT Infrastructure Manager Reports To: Group IT Director Salary: £65,000 - £70,000 About the Role We are seeking an experienced and strategic Group IT Infrastructure Manager to lead and evolve a modern, multi-site IT environment supporting over 300 users across international locations. This is a senior leadership role responsible for ensuring the resilience, security, and optimisation of core infrastructure services while driving innovation and continuous improvement. The successful candidate will combine strong technical expertise with proven leadership capability, overseeing infrastructure operations and delivering technology solutions aligned with business objectives. You will lead a team of IT professionals, including a Service Desk function and 3rd Line Engineers, fostering a collaborative, high-performing, and service-focused culture. Key Responsibilities Strategic Leadership & Collaboration -Act as a visible and engaged IT leader across multiple locations -Partner with business departments to understand requirements and deliver proactive technology solutions -Contribute to management meetings, providing strategic IT guidance aligned with organisational goals -Support cross-functional operations during critical business periods -Maintain high service standards while resolving challenges efficiently and creatively Essential Skills & Experience -Strong networking knowledge (CCNA-level or equivalent) including Cisco, Fortinet, or Ruckus environments -Experience managing server infrastructure, storage solutions (SAN/NAS), and enterprise hardware -Microsoft ecosystem expertise: Windows Server, Azure AD, Microsoft 365, Exchange Online, Intune, Windows 10/11, Virtualisation platforms including Hyper-V and VMware, Cloud platforms such as Azure, AWS, or GCP -Experience with VoIP and IP-based communication systems -Backup and disaster recovery solutions (e.g., Veeam, replication, failover technologies) -Cybersecurity tools and frameworks including firewalls, endpoint protection, SIEM platforms, ISO 27001, and GDPR Infrastructure & Operations Management -Oversee daily IT operations including servers, software platforms, and network infrastructure -Manage installation, upgrades, and ongoing maintenance of enterprise systems -Lead procurement, deployment, and lifecycle management of hardware and software -Monitor performance and ensure optimal system availability through testing and troubleshooting WAN Infrastructure & Security -Manage and maintain resilient WAN connectivity across all sites -Implement and enforce robust cybersecurity controls and security policies -Proactively identify vulnerabilities and ensure compliance with security standards Disaster Recovery & Business Continuity -Develop and maintain disaster recovery and backup strategies -Assess technology risks and implement mitigation plans -Conduct regular testing of disaster recovery and business continuity procedures Project Management -Lead infrastructure projects including deployments, migrations, and system upgrades -Align infrastructure initiatives with wider organisational technology roadmaps -Develop project plans, manage resources, and deliver projects on time and within budget Budget & Vendor Management -Manage annual IT infrastructure budgets and track expenditure -Maintain vendor relationships and negotiate contracts -Ensure supplier performance meets agreed service level agreements (SLAs) Team Leadership & Development -Lead, mentor, and develop Helpdesk and 3rd Line Engineering teams -Oversee service desk performance and customer satisfaction -Promote a collaborative, learning-focused team culture Technology Advancement -Stay current with emerging technologies and industry best practices -Recommend and implement improvements to enhance IT capability and efficiency -Align infrastructure strategy with long-term business growth plans

Customer Experience Manager (Engineering / Renewables).Car Allowance / Pool Car + Hybrid Working + Training + Career Progression.Are you a customer-focused professional with experience managing complex technical projects and delivering exceptional service throughout the full customer journey?.Do you

Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level. Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Manager, you will: • Lead, coach, and develop a high-performing Customer Service team, • Ensure delivery of KPIs, SLAs, and service standards, • Manage escalations and complex customer complaints to resolution, • Improve processes to increase efficiency and accuracy, • Use data to identify trends and drive continuous improvement, • Collaborate with Supply Chain, Sales, Technical, and Operations teams, • Support key accounts and ensure service alignment across departments, • Proven experience leading high-pe...

To be a successful Sales Manager you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. To be a successful Sales Manager you will:.

Sales Manager Testing, Inspection & Certification (TIC) Lloyds British (Part of the Speedy Group) | Hybrid | National Role | Full Time | 37.5 Hours, Monday to Friday Salary: Competitive Bonus Company Benefits The Opportunity An excellent opportunity for a commercially driven sales professional with field sales experience who is looking to develop their career within a technically focused, engineering-led environment. About the Role Lloyds British, part of the Speedy Group, is looking for a commercially minded and customer-focused Sales Manager to support the growth of our Testing, Inspection, Certification (TIC) and value-added engineering services across the UK. This is a consultative, solutions-led role where you will work closely with customers to understand their operational, safety, and compliance challenges, and deliver tailored service solutions. Rather than selling on price alone, you will build long-term partnerships by delivering value through expert inspection, testing, certification, and asset management services. Key Responsibilities Engage with customers to understand their engineering, compliance, safety, and operational needs Identify customer challenges and develop tailored TIC and service solutions Proactively generate new business opportunities through networking, research, and site visits Build strong relationships with key stakeholders including engineers and decision-makers Manage the full sales cycle from initial contact through to implementation Collaborate with internal engineering, bid, and operations teams to develop proposals Develop value-based business cases focused on safety, compliance, and efficiency Maintain accurate records using CRM systems Monitor market trends and competitor activity Provide customer and market feedback to enhance service offering What Were Looking For Essential: Proven experience in a field-based sales role Experience within consultative, solutions-based B2B sales Strong relationship-building and communication skills Ability to understand technical or service-led offerings Experience managing and progressing a sales pipeline Comfortable using CRM systems Desirable: Experience within engineering, technical, compliance, inspection, or service-led environments Exposure to Testing, Inspection & Certification (TIC) services Ambition to progress within a growing engineering services organisation What We Offer Competitive salary with bonus potential Hybrid working model Company benefits package Opportunity to work within a leading engineering services organisation Ongoing training, development, and career progression opportunities We are proud of our industry-leading Work Life Balance initiative, offering flexible and hybrid working, adjusted hours, term-time options, and job share opportunities. Our Career Line of Sight framework provides clear, structured development routes across the Speedy Group. Apply Now If you are an ambitious sales professional with field sales experience and are looking to further your career within a growing technical services environment, we would love to hear from you. Additional Information Vacancies may close early due to high application volumes Some roles may require DBS, credit, or security clearance checks All applicants must have the right to work in the UK Speedy Group is an equal opportunities employer, committed to diversity, inclusion, and fair recruitment practices. Our ESG Governance policies can be found here:

Plant Area Manager / Buyer | Staffordshire Salary: £DOE Do you live and breathe plants? This independent, garden centre group is looking for an experienced Plant Area Manager / Buyer to take ownership of their overall plant area. This is a hands-on, influential role where strong horticultural knowledge gained within a garden centre environment is essential. Benefits Target-driven bonus Free onsite parking Staff Discount The Role You'll be responsible for the overall success of the plant area, combining commercial awareness with excellent plant standards and leadership. Lead, motivate, and develop the plant team on a day-to-day basis Deliver outstanding customer service through knowledge-led retailing Buy a diverse and exciting range of plants from UK and international suppliers Take full ownership of plant presentation, availability, and standards Drive sales, manage budgets, and control margins and wastage Oversee all aspects of plant husbandry, including watering, quality control, pests, and diseases Ensure the smooth running of the department through effective planning and organisation What We're Looking For Proven horticultural knowledge gained within a garden centre environment Retail management experience within garden retail Confident people manager with strong communication skills Commercially aware, with buying and stock management experience Strong merchandising skills and a well-organised approach A proactive, hands-on attitude and genuine passion for plants Why Join? A key role within a respected, independent garden centre Real autonomy to shape the plant offering and influence buying decisions Supportive, down-to-earth leadership team A varied role with scope to grow, develop, and make a real impact How to Apply If you're ready to step into a role where your plant knowledge and retail leadership will be genuinely valued, we'd love to hear from you. Apply below or contact Michail directly at (url removed) or (phone number removed) for a confidential conversation

About the role Sytner Group is looking for a passionate and driven Sales Controller to join our motivated sales team at Sytner Tamworth. As a Sytner Sales Controller you will report to the Used BMW Sales Manager and will be responsible for enquiry management, sales control and the profitable sale of used cars and associated products whilst ensuring we continue to deliver outstanding customer experiences. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you This role would suit an individual with a broad knowledge of the motor trade and somebody with an outstanding track record in either sales or sales management within the motor industry. Well-developed leadership and communication skills are also required. You will need exceptionally high standards, great initiative and the ability to work in a logical and cost-effective manner. You will be able to bring new and innovative ideas into the department and will continue to drive performance, whilst challenging the status quo. When applying for this role please consider that we require candidates to have experience in automotive sales as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Operations Support Team Leader Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers. Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes. As an Operations Support Team Leader, you will need to have/be: Customer service or administrative background Previous Team Leader or supervisory experience Experience managing performance, coaching, and development Confident handling escalations and customer complaints Strong communication and interpersonal skills Ability to motivate, lead, and engage a team Effective problem-solving and decision-making skills Organised with the ability to prioritise and meet KPIs/SLAs Proficient in Microsoft Office and customer systems, with good attention to detail Positive, proactive, and professional approach with awareness of HR processes and continuous improvementDetails: Salary: £28, 000 - £30, 000 Working Hours: Full time, Monday - Friday, 37.5 hours per week Location: Tamworth (on site) Duration: PermanentRole of Operations Support Team Leader: Lead, motivate, and develop the team to achieve KPIs and SLAs Oversee and support completion of daily operational tasks Monitor performance and provide coaching, feedback, and one-to-ones Conduct appraisals and identify training needs Handle escalated customer queries and complaints Ensure adherence to policies, procedures, and service standards Collaborate with other departments to resolve issues and improve service Manage recruitment, onboarding, and training of new team members Produce reports to support business decisions Analyse customer trends and workload to provide insights Drive continuous improvement initiatives Maintain a positive and inclusive team culture Manage investigations and people-related processes Provide cover for other Team Leaders when required Support wider business needs and undertake additional duties as requiredBenefits of working as an Operations Support Team Leader: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Are you a Manufacturing Manager looking for a new role Are you a Manufacturing Manager confident of delivering improvement across key Production, Health Safety and Quality metrics Are you looking for a role within a fast growing business in a high volume production environment with day to day and strategic objectives Kingscroft have been asked to recruit for a Manufacturing Manager by a specialist manufacturing organisation. In this role you will lead the key manufacturing functions with responsibility for delivering targets on output, costs, quality and safety. You will be an experienced manufacturing operations professional aiming to develop and deliver best practice, continuous improvement for people and processes, strategy and employee led performance. As the ideal candidate you will have experience of leadership in a high volume manufacturing role and preferably knowledge of plastic extrusion, plastic injection moulding or similar plastic processes. Working closely with the Operations Director your role will involve: Responsible for leading all manufacturing process improvements, together with continuous improvement activities to achieve operational excellence. Lead the introduction of best practice techniques at the shop-floor level such as workplace organisation, waste elimination, standard work, changeover reduction, plant layout optimisation and mistake proofing. Key results must include cost and lead time reduction. Evaluate all process improvements and execute plans across manufacturing to improve standards to deliver operational excellence. Lead projects for the introduction of new equipment, processes and products. Ensure KPI targets for Safety, Quality, Delivery, Cost, People Environment are consistently achieved. Provide training and coaching in key competencies to develop a high-performing team. Ensure standard operating procedures and care points in production are adhered to. Excellent standards of manufacturing management, process improvement, CI application, employee engagement, communication, project management, personal discipline, HS, quality, time management, problem solving and customer service. Demonstrate a positive attitude, lead by example, implement corrective actions quickly and promote employee engagement. Promote new ideas, continuous improvement and learning. Ensure full compliance with ISO45001, ISO9001, ISO50001 and ISO14001 standards. Ensure a safe working environment with the goal of zero harm to employees. This newly created post is a fantastic chance to play a key role in the continued success of the plant. The manufacturing operation is in a good position with the focus of the role to gradually improve and to build on the existing strong base. Please apply today for a confidential discussion on the role and opportunity. The role provides a great package consisting of a competitive salary with additional car allowance and good company pension contributions. By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information

Customer Service Manager Our Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience. Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact. As a Customer Service Manager, you will need to have/be: Proven experience managing high-performing customer service teams Strong leadership, coaching, and people development capability Experience managing escalations and resolving complex customer issues Ability to analyse performance data and drive KPI/SLA improvements Excellent communication and stakeholder management skills Strong decision-making ability with a proactive, solutions-focused approach Highly organised with the ability to manage multiple priorities Resilient and calm under pressure Experience with CRM, ERP, or order processing systems Background working with Supply Chain, Warehouse, Technical, or Sales teams GCSE Maths and English (Grade C/4 or above or equivalent) Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)Details: Salary: £33, 000 - £38, 000 Working Hours: Full time, Monday - Friday, 37.5 hours per week Location: Tamworth (on site) Duration: PermanentRole of Customer Service Manager: Lead the day to day operations of the Customer Service function, ensuring efficiency, quality, and high service standards Manage, motivate, and develop Team Leaders and Customer Service staff, driving a high performance, customer focused culture Oversee performance management, coaching, and succession planning across the team Ensure delivery against KPIs and SLAs, maintaining consistent service excellence Manage end to end customer service operations including order processing, workflow, and issue resolution Handle and resolve complex escalations relating to logistics, stock, and customer complaints Review and improve internal processes to enhance efficiency, accuracy, and customer satisfaction Analyse data and performance metrics to identify trends, risks, and improvement opportunities Act as a key liaison between Customer Service and internal departments (Operations, Supply Chain, Sales, Technical, Purchasing) Support key accounts through proactive communication, reporting, and service alignment Represent Customer Service in senior meetings, providing insights and recommendations Drive continuous improvement initiatives across service delivery and processes Support senior leadership in developing and executing departmental strategyBenefits of working as a Customer Service Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level. Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Manager, you will: Lead, coach, and develop a high-performing Customer Service team Ensure delivery of KPIs, SLAs, and service standards Manage escalations and complex customer complaints to resolution Improve processes to increase efficiency and accuracy Use data to identify trends and drive continuous improvement Collaborate with Supply Chain, Sales, Technical, and Operations teams Support key accounts and ensure service alignment across departments Contribute to senior-level reporting and service strategy As the Customer Service Manager, you will have: Proven experience leading high-performing Customer Service teams Strong coaching and people development capability Confidence handling escalations and complex service challenges A data-driven mindset with the ability to improve KPIs and service performance Excellent communication and stakeholder management skills A calm, solutions-focused approach under pressure Strong organisation skills and the ability to manage competing priorities effectively

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus.Details: Salary: £30,000 - £35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: PermanentRole of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function.Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking

Customer Experience Manager * Tamworth, Staffordshire (Hybrid-Working) * Up to £60,000 per year + Car/Car Allowance * Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.) Skills and Experience: * Proven experience in a customer experience, customer success, technical account management or service delivery role. * Professional, customer centric and presented in a great manner for both customers and team * Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes. * Experience managing complex customer journeys involving hardware installation, commissioning and technical fieldwork. * Demonstrated ability to coordinate cross‑functional teams and manage customer expectations. * Excellent communication skills with the ability to translate technical concepts into clear customer‑friendly language. * Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience. * Strong background in engineering, technical operations and clean‑tech/energy systems. * Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable not essential. * Experience with HubSpot highly advantageous. The Opportunity: My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their customers, responsible for reviewing, managing and continuously improving the end-to-end customer journey. This role is pivotal in ensuring that clear communication and planning across commercial, engineering, project and operations teams is summarised as information back to the customer as well as providing guidance regarding customer considerations and key operational pressures. My client are looking for someone who has proven experience in a customer focused role and this may have begun from a field/service support role but has led to an office-based coordination role with strong organisation communication and problem-solving experience. Applications: Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector here in the UK with their expertise and range of technology products?

My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. Good working knowledge of Customer Service Contact Centre.

As Customer Service Manager, you’ll play a vital role in delivering our promise of Great Service Every Day. You’ll lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate order processing, smooth execution and strong collaboration with our custo

Everyday Loans Group in the United Kingdom is seeking a Customer Account Manager to provide loans to customers, ensuring excellent support throughout the loan lifecycle. The role requires strong communication skills, attention to detail, and a customer-oriented approach. This is an exciting opportun

Deliver on departmental strategy to bring our current inbound outsource team in‑house as we pivot to a fully sourced front‑line customer service team. At least 5 years’ experience in a Management/Leadership role in a Customer Service environment. Manage and de‑escalate customer conflicts: Ef

Demonstrable experience in customer service or operations management, ideally within a training, service, or manufacturing environment. This pivotal role will lead a multi-site customer experience and training support team, championing a customer-first culture, and collaborate with key departments t

Harrison Scott Associates seeks a Customer Service Manager with estimating experience for a successful printing company in the United Kingdom. The role involves managing customer relationships, taking orders, quoting standard and nonstandard products, and updating customer information in the CRM sys

Entain is seeking a Retail Customer Service Manager to join their team in the UK. This role requires delivering exceptional customer service in Ladbrokes & Coral betting shops, processing transactions, and maintaining shop standards. Candidates must be 18 or over with experience in customer-facing r

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long‑term success. Working closely with internal t

Lookers Motor Group Limited is seeking a Service Manager for Wimbledon Volkswagen. This permanent full-time role involves leading a motivated team, ensuring exceptional customer service, monitoring department performance, and analyzing market opportunities.

Our Assistant Managers play a critical role in our Customer Service division and are one of the key driving forces behind our customers receiving an exceptional experience, responsible for managing day-to-day service delivery tasks within our Hammersmith contact centre team, and enabling our other A

Account Manager / Customer Service Executive. Account Manager / Customer Service Executive. Handle day-to-day customer queries and provide service updates in a timely, professional manner.

A leading property services company is looking for a Customer Service Advisor in Liverpool to manage property portfolios and ensure high-quality customer service. This role includes coordinating repairs, assisting tenants and landlords, and providing exceptional customer care.

Customer Service Manager with Estimating Experience. Job Title: Customer Service Manager with Estimating Experience. An established and successful printing company seeks a customer service manager with strong estimating experience.

Service Assurance Manager - Retail & Customer. As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. Collaborate with Service Exper

What We're Looking ForEssential:* Proven experience in project management, ideally within telecoms or a technical delivery environment* Experience delivering customer network roll-out projects, including new builds and upgrades* Exposure to NPI processes and the ability to manage the int

During transition phases, the team will work closely with customers on the on-boarding of service/equipment. Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills. Provide

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long-term success. Working closely with internal tec

A leading global digital infrastructure company is seeking a Senior Manager for Customer Success & Service Management in Greater London. A bachelor's degree and significant managerial experience are preferred for this position. This role requires proven experience in managing teams to enhance post-s

A leading technology firm in London is seeking a motivated Customer Service Manager to enhance customer service platforms and support rapid expansion. Responsibilities include aligning customer service strategy and providing data-driven recommendations to senior management. Candidates should have st

A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Responsibilities include managing the team, overseeing operations, and ensuring high-quality customer service. Candidates should possess at least 5 years of management experience in customer servi

The ideal candidate will have prior experience in restaurant management, exceptional leadership qualities, and strong customer service skills. Responsibilities include managing daily operations, ensuring food safety compliance, training staff, and maintaining high service standards. Popeyes Louisian

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), em

Manager, Customer Service — London, United Kingdom. If you have a passion for excellent customer service and leadership, this role is for you. Leading, motivating and developing the Customer Service Team.

Deliver on departmental strategy to bring our current inbound outsource team in-house as we pivot to a fully sourced front-line customer service team. You will be responsible for the leadership and day to day management of the Exclaimer Desk functions within Customer Service function. At least 5 yea

As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. Collaborate with Service Experience Leads and internal teams to ensure operat

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

Junior Account Manager (Admin, Customer Service Backgrounds Welcome) Bristol (Office-Based) Full-time · Permanent · Monday - Friday £26,000 per year+ bonuses About Us Business Show Media is part of one of the world’s largest business event series, delivering high-impact exhibitions that empower

Basic Qualifications: Bachelor's Degree from an accredited University or College OR ( a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and a minimum of 2 years of experience in a customer facing role) Eligibility Requirements: Wil

Junior Account Manager (Admin, Customer Service Backgrounds Welcome) Bristol (Office-Based) Full-time · Permanent · Monday - Friday £26,000 per year+ bonuses About Us Business Show Media is part of one of the world’s largest business event series, delivering high-impact exhibitions that empower

Basic Qualifications: Bachelor's Degree from an accredited University or College OR ( a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and a minimum of 2 years of experience in a customer facing role) Eligibility Requirements: Wil

Junior Account Manager (Admin, Customer Service Backgrounds Welcome) Bristol (Office-Based) Full-time · Permanent · Monday - Friday £26,000 per year+ bonuses About Us Business Show Media is part of one of the world’s largest business event series, delivering high-impact exhibitions that empower

The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Support the Events Operations Manager (EOM) in planning, directing, and delivering all events to five-star standards. Act as the primary on-site manager for events (on-site and of