Client Services Manager
hace 18 días
Sunderland
Client Services Manager Sunderland Permanent Full Time 37.5 hpw Salary 27338 to 28890 pa plus on call shift payment of 14.30 per session Great benefits including Health Cash Plan We cant offer CoS Home a place where you belong Want to lead a team that really cares and empowers customers to live their best lives As our Client Services Manager youll be able to work flexibly leading our team to deliver person-centred housing related support for our customers. Our services provide accommodation to customers aged 18 who are either homeless or at risk of homelessness. Youll manage a team who will provide the support required for customers to develop the skills needed to live independently in the community. You will also be contributing towards making your service a Great Place to Work for our is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers! Whats in it for you • 34 days leave (including bank holidays and a me day), • Paid time off for volunteering, • MatchingPension contributions (up to 7% with life assurance of 3x Basic Salary), • Save up to 1140 yearly with our health cash plan covering dental optical and therapies, • Career path with development and an excellent training package, • Excellent benefits and rewards including supermarket discounts and travel expenses What youll do • Leading a motivated team to deliver efficient high-quality person-centred services in line with our contracts evidenced by our customer satisfaction surveys and KPIs., • Be the Safeguarding Lead for the service., • Ensure Health and Safety checks and risk assessments are completed and recordedaccurately., • Managing the contracts budgets and KPIs and liaising with stakeholders and commissioners., • Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe supportive person-centred service. You have • The people skills to take others with you to help others grow as well as the confidence to challenge behaviours misaligned to our values, • The understanding of where our customers are in their life and have the passion to advocate for them., • Experience of delivering support in a housing or care environment, • Experience of people management, • Experience of managing multiple services and/or managing managers, • To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage! Job details • Working hours are Mon-Fri 09:00-17:00. A flexible working pattern can be discussed with the possibility of occasionally working from home., • Basic knowledge/aptitude of Microsoft Word and Excel is essential. We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help make ___