Trainee Train Conductor
16 days ago
Blackburn
Job Title:Trainee Train Conductor BUSINESS FUCNTION:Operations SALARY:OTE 36000- salary of 26505 until successful completion of training (for approximately 3 months);rising to35841 per annum on completion of training. Pluscommission overtimeandthe Northernbenefits package. ROLE TYPE:Full Time. LOCATION:Blackburn HOURS:Rolling 35 per week. Shift pattern includes eveningsnightsand weekends (for example:03:00 10:3007:0016:3015:30 12:30 18:00 02:30). START DATE:Please note this is for 2026 recruitment with the first course scheduled to start in April.. As a Train Conductor youll be the face of our service ensuring the efficient operation of our trains while providing exceptional customer care. From checking tickets to managing onboard safety and looking after passengers you can be sure that no two days will ever be the same. What youll be doing • Inspect & Operate: Train equipment doors and controls., • Greet Passengers: Create a welcoming atmosphere for all., • Check Tickets: Verify passenger tickets and travel cards., • Provide Information: Answer questions on routes schedules and connections., • Make Announcements: Provide clear updates over the onboard PA system., • Ensure Safe Boarding: Help passengers safely board and disembark the train. As a Train Conductor every dayis unique bringingnew facesand fresh challenges.Your main duties include: • Train Operations:Coordinate with Drivers and Operational Teams keeping the train running smoothly stick to schedulesmonitorsignals and stay in touch with Control., • Customer Assistance:Help passengers on and off check tickets provide information & handle inquires ensure a safe comfortable journeyassistvulnerable customers deescalate conflicts andmaintaina welcoming atmosphere., • Safety & Compliance:Enforce safety rules manage door procedures conduct inspections and handle emergenciesincludingleadingevacuations if fully trained and regularly assessed on all safety standards., • Fare Collection:Collect faresvalidatetickets and tackle fare evasion., • Communication:Provide updates on delays or disruptions relayingimportant informationto passengers., • Reporting:Maintainaccuraterecords of customer counts ticket sales and detailed reports on incidentsfaultsand delays., • Customer Service:Deliver a professional service handle complaints and create a positive enjoyable travel experience., • Utilise Tech:Daily use of technologyincludingtablets and body worn cameras. The role of a Train Conductor is safety critical and is subject toRailSafety&StandardsBoard (RSSB)regulations. YouMUSTmeet the following criteria for this position or your application will be automatically rejected: • Currently live within a 45-minute car journey from the station you work from., • Be at least 18 years of age at the time of application., • Pass the RIS3452 Train Worker medical assessment including drugs and alcohol screening., • Exceptionalcommunication todemonstrateoutstanding customer service., • You will have the ability to handle and defuse conflicts offering effective conflict resolution strategies., • Self-disciplined with the ability towork independentlyusing your owninitiative., • Able to work to and enforce strict industry standardrules and regulations., • Punctual with excellenttime management skills ensuring your traindepartsas scheduled., • Resilient and adaptablewith the abilityto face multiple different challenges and prioritise them depending on risk., • Goodproblem-solvingskills., • Excellent concentration skillsremainingfocused on repetitive tasks whilst managing distractions., • Situational awareness with the ability toanticipateand reactappropriatelytohazards or potential problems., • Therecruitment process for this role is expected to takeapproximately five monthsdueto the nature of the position and required training. We receive an incredibly high volume of applications and screen each one with careful consideration so you may not hear back from us for up to 12 weeks whilst its still being processed., • Successful candidates will be invited to a face-to-face interview which will include a group assessment role-play exercises and competency-based questions. If you pass the final interview stage a conditional offer will be made subject to available training course placements and passing required medical DBS and reference checks., • Due to the high volume of applications we receive anyone that has interviewed for a conductor position within a 1-year timeframe could be automatically rejected., • We do not accept AI of AI as part of your application will also result in immediate rejection., • Northern reserves the right to close recruitment for this role before the published closingdate ifhigh volumes of applications are received., • The trainee conductor course is deliveredin houseas part of a1-yearapprenticeship programme finishing with an end-point assessment. At Northern wedontjust value our people-we go the extra mile to support them.Heresa taste of what you can look forward to: • Free Travel:Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe., • Generous Pension Scheme:We top up your contributions by 1.5 times., • Enhanced Family Benefits:We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave., • Cycle to Work Scheme:Save up to 42% on a bike and spread the cost., • Electric Car Scheme:Lease a brand new electric or plugin hybrid car., • Exclusive Discounts:From shopping to wellbeing Northern Perks has you covered., • Employee Assistance Programme:24/7 support for family lifestyle and more., • Training and Career Development:We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in. Weremore than just a train operator.Werethe heartbeat of the North-connecting communities creating opportunities and driving sustainable growth. With 2500 trains running dailywereon a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe - and this yearwerecelebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey. A place for everyone The best journeys happen when everyone feels welcome on board. At Northern wedontjust move people from A to B -werebuilding a teamwhere everyone feels they belong. Ourtalentteam can make reasonable adjustments to the process ifthatssomething you need.Werealso a Level 2 Disability Confident employer so if you meet theminimumcriteriafor the rolewellalways offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to aDBS check anda medical assessment. No matter your background experience or whether you call it a bapbarm or cobtheresa place for you here in the railway. Required Experience: Intern Key Skills Children Activity,Cobol,Cyber Security,ABAP,Housekeeping,Light Vehicle Driving Employment Type : Trainee Experience: years Vacancy: 1 Monthly Salary Salary: 36000 - 38000