Head of customer experience jobs in KidderminsterCreate job alerts

Community Housing owns and manages approximately 6000 homes across the Wyre Forest and neighbouring districts, ensuring their diverse customer base can access affordable, quality housing, from first-time buyers to those with 24/7 care needs. They are now looking to recruit a new Head of Property Care to lead and develop the in-house contractor (Property Care) delivering repairs, maintenance, investment works, M&E services and grounds maintenance. The role will have responsibility for the development of a Property Care business plan (circa £15m) ensuring financial viability and value for money. The successful candidate will be an experienced leader with good knowledge of legislation, regulation, procurement, and good practice covering all aspects of repairs, maintenance and building safety services. To succeed in the role, you should have experience of using customer insight data to identify trends and target resources to address risks and exploit opportunities for service development, along with a track record of achieving continuous improvement to deliver value for money and efficiency. For further information, please contact Keith Butler at New Street Consulting Group at

Discovery Trail - Deputy Head Keeper.Responsible for undertaking a wide range of species related tasks, contributing to the achievements of high welfare and husbandry standards.Provides the best customer experience possible, adheres to operational deadlines, and maintains guest transition and safety

The Head of Tour Delivery & Logistics owns the end to end delivery of all tours once sold, ensuring trips are planned, resourced, and delivered safely, efficiently, and to agreed quality standards. Experience Education is a unique collection of brands including Skibound, Travelbound, Edwin Doran, Ma

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

Experience leading initiatives across areas such as. You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the.

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

Search is looking for a Head of Digital Experience to lead the strategy and optimisation of the full digital customer journey. This role involves owning the end-to-end digital experience across various touchpoints, driving website and CRM optimisation, and implementing effective SEO and AI strategie

Harken Search is seeking a Head of Customer Care for a 5* PLC housebuilder to lead the national Customer Care function. This role involves ensuring high-quality customer experience, particularly focused on remediation of legacy projects. The successful candidate will have a strong background in cons

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Stay ahead of regulatory, privacy, and payment

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

A leading subscription brand in Greater London is seeking a Head of Product to take ownership of the customer journey. The successful candidate will lead a small team focused on improving the customer experience through structured experiments and collaboration across departments. Candidates should p

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. Deep understa

Ideal candidates will have experience in hospitality management and valid driving licenses. The position offers numerous benefits, including a substantial pension scheme, flexible working, and opportunities for career progression within a dedicated team. A leading conservation organization is seekin

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

You will ensure customer needs are exceeded, providing fast service and managing customer accounts. Booker Group plc seeks a Branch Assistant in Peterborough to support the Customer Service Supervisor. Ideal candidates will have a passion for customer satisfaction and attention to detail.

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available). Yo

Walter Tools in Bromsgrove is looking for a Customer Services Manager to manage the Internal Sales team and enhance customer experience. The ideal candidate will have proven experience in managing customer service teams, strong analytical and IT skills, and knowledge of trade compliance. Responsibil

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. The ideal candidate will have significant leadership experience, a strong understanding of housing services, and the ability to build relationships with diverse stakeho

Candidates should have 10-12 years of relevant experience, including significant leadership experience. Jobgether is seeking a Head of Service Design to lead the design strategy across digital platforms in the United Kingdom. Benefits include a competitive salary of £85,000, fully remote working, a

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. This pivotal role requires expertise in transforming customer experience services within social housing, emphasizing a culture of accountability and continuo

The ideal candidate will have experience in managing KPIs, improving client experiences, and creating career paths for retail staff. A luxury retail brand in the United Kingdom seeks a professional to enhance commercial performance and business intelligence.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

This senior role requires at least ten years of experience in the agency or corporate arenas with a strong focus on client relations and innovative solutions.

Barchester Healthcare is seeking a Head of Benefits & Rewards to lead the design and delivery of a comprehensive rewards strategy. Join us to make a significant impact in shaping our employee experience and retaining top talent. The ideal candidate will have extensive experience in managing reward p

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. The successful candidate will oversee the quality of data pipelines, manage global teams, and define a client experience strategy. You should possess senior leadership experience in data opera

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

Sitting on the Customer leadership team, this role provides oversight and leadership of the Customer & Commercial Programme benefits and ensures alignment between functional strategies, investment priorities, and Heathrow’s business plan. The Head of Customer Strategy & Planning plays a critical l

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

A dynamic fintech platform is looking for a Head of Property Moving Assistants to lead a team responsible for delivering a seamless homebuying experience. The ideal candidate will have experience in customer operations, preferably in property or financial services.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

Candidates should have experience in luxury hospitality and a sound understanding of wines and spirits. Diageo España SA is looking for a Front of House Manager to lead operations at Justerini & Brooks in London. The ideal candidate will ensure exceptional client experiences and manage the venue's

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

Our vision is to power and empower millions of businesses with our software. Tech-Forward: You have a vision for how AI can handle thousands of users without linear headcount growth. Act as the Voice of the Customer to the Product team to influence the roadmap.

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. Established SaaS

Octopus Electric Vehicles is seeking an experienced leader to manage its Client Onboarding team in London on a full-time, hybrid basis. This role offers an exciting chance to contribute towards a sustainable future.

Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. This role involves operational leadership o

Candidates should have strong leadership skills, a background in customer service, and knowledge of building management. The role includes overseeing visitor experiences, managing staff rotas, and ensuring compliance with health and safety regulations.

East of England Cooperative is looking for a Customer Service Assistant in Cess. The role involves delivering high standards of customer service and supporting community engagement.

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives. The ideal candidate should have a strong digital background, extensive experience in Ecommerce and

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence. Candidates should possess significant exper

The ideal candidate will have strong experience in D2C markets and the ability to connect customer support initiatives to revenue and retention. A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. The position

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. Candidates

Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent basis, based in Suffolk. As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned wit

A leading software company in Greater London seeks a Global Head of Employee Communications to develop and implement an employee communications strategy. The ideal candidate will have experience partnering with HR and business leaders to enhance the employee experience, navigating complexity, and in