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Telesales Agent (Temp to Perm) Full-Time | £13.00 - £14.00+ per hour DOE We are currently recruiting for a motivated and confident Telesales Agent to join a friendly team on a temporary to permanent basis. This is an excellent opportunity for someone with proven telesales experience who enjoys building customer relationships, generating sales opportunities, and providing excellent customer service within a supportive office environment. Working Hours • Full-time position, • Standard hours: 8:30am – 5:00pm, • Some flexibility can be offered around working hours Key Responsibilities • Making outbound telesales calls to existing and prospective customers, • Following up on sales leads and identifying new business opportunities, • Building and maintaining strong relationships with customers, • Promoting products and services to maximise sales opportunities, • Processing customer orders accurately and efficiently, • Handling inbound customer enquiries via telephone and email, • Managing and responding to emails in a timely manner, • Providing administrative support to the sales team, • Ensuring all customer information and records are kept up to date within company systems Requirements • Previous telesales experience is essential, • Strong sales, negotiation, and communication skills, • Confident and professional telephone manner, • Previous administration and customer service experience, • Good computer literacy and confidence using office systems, • Strong organisational skills and attention to detail, • Positive, proactive, and target-driven attitude, • Ability to work well independently and as part of a team Salary Between £13.00 - £14.00 per hour, depending on experience and suitability. This role offers the opportunity to secure a permanent position for the right candidate and would suit someone who enjoys working in a fast-paced, customer-focused environment where they can utilise their sales skills and contribute to business growth

Service Desk Coordinator Location: Kidderminster Salary: £25,000 per annum Vacancy Type: Full Time, Permanent As an IT recycler and supplier of IT Services, Greensafe IT have overseen more than three million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this complex market. They offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers, their hardware specialist IT brokerage service. The Role Due to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager – Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager – Major accounts, including in periods of holiday and absence Support and lead on customer calls when required Deal and resolve ‘first line’ escalations receipted Support the Service Delivery Manager – Major accounts with service-related tasks, such as escalations and queries Be accountable for direct customer communications, both verbal and written Support the onboarding of new customers and engage with the Customer and Services Transition Manager to ensure seamless transition into BAU services Support service SLA’s and manage the team accordingly to achieve the SLA alongside service-related tasks Support and engage with the Operational Managers to ensure order queries are resolved and the customers are updated Support the Operational Huddle led by the appropriate Operations Manager. Thus, supporting seamless communication between Services and Operations and updating the customers accordingly Skills and Qualifications Adaptable approach to tasks as this is a varied role Flexibility Proactive, hands-on approach to work Attention to detail Excellent communication Problem solving skills Ability to work under pressure and to strict deadlines Ability to multitask a high volume of tasks & prioritise workload Proficient user of Microsoft Office, especially Excel Ability to work on own initiative and be a team player Benefits Pension Contributions Staff discount online store 23 days Holiday +BHs Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply