Head of customer experience jobs in DagenhamCrear alertas

Rising Star Commercial Activities Lead Full time Outer East London OTE £40k+ (linked to the delivery of financial growth in our social enterprises) Why Rising Star? – because we want to attract confident, faith filled Leaders, progressives who make things happen… Our charity work and social enterprises have a sustained impact on the lives and opportunities of local people. You will lead our established commercial activities to be bigger and better, delivering increased financial surpluses alongside community benefit! We are an award-winning Christian charity, almost 100 years established, with social action written deeply into our DNA. We are highly respected within our Borough, based on our consistent commitment to improving this place. We have new-build facilities within a housing and social action campus, and an exciting extension site newly opened. Alongside our charity work, we have strong commercial social enterprises – childcare, café, facilities hire and selling food and other essentials through our social supermarket. The Street Kitchen café is busy, a bustling public welcome space open 7 days a week, all day and into the evenings. These businesses all have scope to expand and extend – can you deliver ambitious value-driven growth? The businesses need managers equipped for larger responsibilities, - can you inspire, teach and example excellence? We believe in allowing people to fly high, to reach their potential, and to exceed their own expectations. Personality, attitude, ambition and industry will weigh heavily in our assessment of candidates – perhaps more so than qualifications or experience. We will want to be confident that you can deliver financial results through enterprise. You will demonstrate business acumen, financial literacy, innovation and switched on marketing to grow our brand. We want everyone in Barking and Dagenham – and wider! - to know about Kingsley Hall, what we do and how they can become stakeholders, customers and partners. You will work with our Directorate Team and as you grow our business, you will have a key role in our Leadership succession planning. This role is designated by us as a ‘Central Post’, which means there is requirement that the postholder has a living and practised Christian faith. Applicants will need to provide evidence and an appropriate reference on this point. We believe there are Rising Stars looking for great opportunities – could you be the match for us? You should submit your application by 5.00pm on Monday 23rd February, and selected candidates will be invited to interview. Interviews will be held in Dagenham on 3rd and 4th March.

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations in one of our specialty coffee shops in Manor Park (takeaway kiosk-cafe). You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: -Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. -Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. -Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment. -Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. -Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. -Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. -Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: -Previous experience in the specialty coffee industry or a similar managerial role. -Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques. -Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship. -Proven leadership abilities with a track record of effectively managing and developing a team. -Exceptional customer service skills with a friendly and approachable demeanor. -Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. -Strong problem-solving abilities and the capacity to make sound decisions under the pressure. -Flexible availability, including weekends and holidays. -A positive attitude, a willingness to learn, and a strong commitment to teamwork. -Food handling certification and knowledge of health and safety regulations is a plus.

About the Company Timber Mate Carpentry Ltd is an established and growing carpentry and construction business delivering bespoke carpentry, joinery, and building services to residential and commercial clients across the UK. As the business continues to expand, there is a requirement for a senior marketing and commercial role to lead revenue growth, brand development, and client acquisition. Role Overview The Marketing and Commercial Manager will be responsible for developing and leading the company’s marketing and commercial strategy. This role will have overall responsibility for brand positioning, client acquisition, pricing strategy, and revenue growth, working closely with senior management to support the company’s long-term business objectives. Key Responsibilities 1. Develop and implement the company’s overall marketing and commercial strategy in line with business growth objectives., 2. Lead revenue generation initiatives, including client acquisition, pricing strategies, and market positioning., 3. Manage and control marketing budgets, ensuring effective allocation of resources and value for money., 4. Oversee digital marketing activity, including the company website, social media platforms, and online advertising., 5. Analyse market trends, competitor activity, and customer behaviour to identify new commercial opportunities., 6. Prepare commercial forecasts, performance reports, and recommendations for senior management., 7. Ensure consistent brand messaging across all marketing and promotional materials., 8. Manage and liaise with external marketing agencies, designers, and suppliers as required., 9. Support the development of long-term client relationships and repeat business. Person Specification Essential Requirements: 1. Proven experience in a senior marketing or commercial management role., 2. Strong understanding of marketing strategy, business development, and revenue growth., 3. Experience managing budgets, forecasts, and commercial performance., 4. Excellent communication, negotiation, and stakeholder management skills., 5. Ability to make strategic decisions and work independently at a senior level. Desirable Requirements: 1. Experience within the construction, carpentry, or building services sector., 2. Relevant qualification in Marketing, Business Management, or a related field. What We Offer 1. Competitive salary of £39,000–£40,000 per annum., 2. Full-time, permanent employment., 3. Senior-level role with responsibility for shaping the company’s commercial direction., 4. Opportunity to contribute directly to the growth and success of the business. How to Apply Interested candidates should submit their CV and a brief covering statement outlining their suitability for the role.

Location: London & Essex (Local areas) Pay: £13 per hour + Performance Bonuses Job Type: Full-time / Part-time Company: WebVortex Ltd (UK) About the role WebVortex Ltd helps local businesses replace missed calls, lost leads and admin work using AI, CRM and automation. We work with plumbers, electricians, clinics, garages, restaurants and other service businesses across London. We are looking for confident, hungry door-to-door B2B sales people who enjoy speaking to business owners and closing deals in person. You will visit local businesses, show them our simple AI demo, book meetings and help them onboard. No hard selling. Businesses already have a problem — missed calls, slow replies, lost customers — you just show them the solution. What you’ll be doing • Visit local businesses (shops, offices, clinics, trades, restaurants), • Speak directly to business owners and managers, • Explain our AI & CRM services in simple language, • Book demos or close deals on the spot, • Collect details and update our CRM, • Confident speaking to strangers, • Comfortable walking and visiting businesses, • Positive, energetic and hungry to earn, • Basic smartphone and WhatsApp skills, • £13 per hour base pay, • Commission on every deal you close, • Real sales training in tech & AI, • Warm, fast-growing company, • Missed call recovery, • WhatsApp & SMS automation Tell us: • Your name • Your location, • Any sales or customer-facing experience

Pay: £42,000.00 - £46,000.00 per year Job description: Getoday UK is a growing UK-based e-commerce business focused on fast delivery, marketplace expansion, and scalable digital retail solutions. The company has successfully completed its initial trading phase and is now entering a structured expansion stage involving marketplace seller onboarding, category growth, service-based offerings, and long-term logistics development. We are seeking an experienced Business Development Manager to lead strategic growth initiatives and support the execution of the company’s long-term business objectives. Role Overview This is a senior strategicoringic role, not a sales-only position. The Business Development Manager will be responsible for designing, coordinating, and executing growth initiatives across e-commerce platforms, third-party marketplaces, international sourcing, and new business verticals. The role requires a combination of strategic thinking, commercial awareness, Basic technical understanding, and international market exposure, working closely with the Directors to scale the business sustainably. Key Responsibilities Plan and manage the expansion of the company’s third-party marketplace, including seller onboarding frameworks, compliance standards, commercial structures, and performance evaluation Identify, negotiate, and manage supplier and brand partnerships, including authorised and international suppliers Conduct cross-border product and market analysis, assessing demand, pricing, margins, logistics feasibility, and regulatory considerations Lead category expansion initiatives, including technical products such as CCTV and security systems, ensuring commercial and operational viability Develop and manage partnerships with third-party service providers, including installation and maintenance partners Analyse customer behaviour, market trends, and seasonal demand across international communities, using this insight to plan and execute festival- and season-specific product strategies Contribute to long-term growth planning, sustainable development strategies, and investor-facing business proposals Collaborate with internal teams to ensure alignment between commercial strategy, operations, and customer experience Skills & Experience Required Proven experience in business development, commercial strategy, or growth management, market entry strategy, preferably within e-commerce, marketplaces, or digital platforms Strong understanding of e-commerce platforms and third-party marketplaces (e.g. Amazon Seller-type environments or similar) Demonstrable experience in international sourcing, cross-border trade analysis, or global supplier relationship management Basic technical awareness of CCTV systems, security products, or similar technical hardware categories (commercial-level understanding is preffered) Strong analytical and planning skills with the ability to evaluate long-term commercial viability and risk analysis Experience developing structured, sustainable growth strategies aligned with investor expectations Ability to manage multiple complex projects simultaneously and work autonomously in a growing business environment Qualifications A Master’s degree in International Business, Global Business, Business Strategy, or a related field or Equivalent professional experience demonstrating advanced capability in international markets and strategic business development What We Offer Opportunity to play a key role in shaping the growth of a fast-developing UK e-commerce business High level of responsibility and strategic involvement Long-term career progression aligned with company expansion Competitive salary based on experience and performance Job Type: Full-time Benefits: Company pension Employee discount Profit sharing Referral programme Store discount Work Location: In person

We are seeking a proactive and energetic individual to join our team as a Student Recruitment & Enrolment Officer. The successful candidate will drive the growth of our tuition centre by focusing on lead generation and parent engagement. Key Duties & Responsibilities Required Qualifications • Minimum SPM / O-Level or Diploma., • Experience in sales, marketing, customer service, or education is advantageous., • Strong communication skills and confidence in engaging with parents., • Self-driven and proactive, with the ability to independently find leads., • Good follow-up skills and relationship-building ability., • Basic digital skills in WhatsApp, social media, Google Forms, and Excel. Benefits • High commission for each new student recruited., • Additional bonuses for meeting monthly targets., • Full training provided., • Career development opportunities., • Supportive and collaborative team environment.

We are looking for a Fishmonger with a Passion for seafood. Post code area RM12 The position involves serving customers with fishmonger skills such as cutting and preparing fish as customers requirement for our Fish counter under the guidance of our Head manager. What you will do: Maintain a sparkling clean and safe environment: This means keeping tools, equipment's, work areas sanitized, and ensuring signage is clear and up to date. Recording daily temperature of freezers, chillers, fridges and maintain fish prep areas clean and organized, ensuring optimal storage for delicious seafood. The job requires standing for extended periods and carrying some heavy boxes time to time. You'll handle a variety of tasks to get our seafood ready for our customers including descaling, gutting, filleting, trimming, packing or wrapping with standard or custom requirement by our customers. Display a fish selection on our fish and delicatessen counters ready for sale. Follow food hygiene and health regulations is essential. Training will be provided (if required) Daily check stock and freshness, also informed stock levels. Daily shift begins 4:30am What we're looking for: Minimum of 2 years proven experience working as fishmonger. Passionate about fish and seafood. The Ability to work effectively as part of a team is a must. Excellent time management skills are crucial for handling various tasks and maintaining a fast-paced work environment. Must be able to communicate in English. Must be a quick learner and able to adapt to new skills requirements. The perks: Full -time position Employee discount Free parking Work location: In-person Salary Range £26,500 to £36,000 per year (negotiate according of skills levels) Our Fish Store and Delicatessen based at Hornchurch, Essex – Post code area RM12. (Elm Park Station - District line - Green Line) Free covid test is made frequently to make sure staff is covid free. Also disinfecting area is made daily.