Head of customer experience jobs in AldershotCreate job alerts

Head of Business – Ford Farnborough \n Fun, exciting, rewarding work. Join us for the ride. \n Working with world-class brands as a Head of Business you’ll have the drive to deliver outstanding and trusted experiences for our customers. \n As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. \n What we can offer you \n\n • Enjoy 33 days of annual leave (including bank holidays) to rest and recharge\n, • Save money every day with our exclusive retail discounts\n, • Drive a great deal with discounts on new and used cars, plus servicing offers\n, • Plan for the years ahead with our company pension scheme\n, • Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter\n, • Commute for less with our cycle-to-work scheme\n, • Prioritise your wellbeing with dedicated support for you and your family\n, • 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily\n, • Make a difference with a paid day to volunteer in your community\n, • Invest in your future with our company share purchase plan\n, • Earn financial rewards when you refer a friend to join the team\n, • Keep learning and growing with our training and development opportunities for everyone.\n, • Life assurance with the option to increase cover\n, • We’re open to flexible working options – just ask\n\n What you’ll do day to day \n\n • Drive the performance of each department in order to ensure that excellent customer service is provided and all financial targets are achieved.\n, • To create with each Department Manager co-ordinated, detailed annual plans, in line with defined long term goals, for each section of the business covering all targets for profitability, productivity, resource control and development.\n, • To establish and develop the retail centre organisation and control systems to ensure the efficient operation of each department, consistent with its present and future objectives.\n, • To monitor continuously all adverse trends and potential problems, and take corrective action in a timely manner.\n, • To monitor all competitive threats and opportunities to the business to ensure the long-term profitability of the Company and protection of the franchise.\n, • To direct the activities of each department manager to ensure they and their staff are continually contributing to the objectives of the business.\n\n Helpful skills and qualifications \n Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. \n\n • Previous proven experience within a similar position\n, • Customer awareness\n, • Track record of success\n, • Brand affinity\n, • Negotiation and communication skills.\n, • Ability to meet deadlines and work under pressure\n, • Full UK driving licence\n\n We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. \n Be part of something big \n Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. \n But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. \n Our Values \n At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. \n Respect - Integrity - Transparency - Teamwork – Professionalism \n These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Job Title: Aftersales Automotive Consultant \n Location: Field-based across South and South-East England Area \n Salary: Competitive + Performance Bonus Offered + Company Car \n Job type: Full time, Permanent \n Working Hours: 40 hours per week, Monday-Friday \n Do you have a passion for Automotive Aftersales? \n Do you want to be part of a motivated and enthusiastic team? \n Our client has the job for you! \n Our Client is looking for a high-performing Consultant to lead in the growth of Service Retention across the South-East area of the UK. \n The Role: \n Our Retention Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing lead retention & revenue generation. \n In this role, you will identify opportunity for growth of the service business and increase customer retention using supporting systems and tools. This will be achieved through investigative analysis to identify opportunity potential, along with supporting the Retailers with maximisation of that opportunity through structured marketing and the development of processes. \n The Retention Development Consultant will: \n\n • Work with our clients UK team to create and implement network wide long and short term strategies to improve aftersales retention.\n, • Lead regular in-person retailer Retention Reviews using supporting systems and information to identify opportunities for performance improvement including Retailer Health Checks, visit slide presentations, on-site product & sales training.\n, • Actively support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement.\n, • Define the scope for strategic opportunity and propose the set of action points to convert the available opportunity.\n, • Respond to retailers and or 'client's' request for specialist Retention support and knowledge on an 'ad-hoc' or ongoing basis for specific Retailers where required.\n, • Understand data sets to support with creation of bespoke marketing campaigns for customer base.\n, • Support clients with the delivery of projects and initiatives devised to increase Customer Retention resulting in Labour and Parts sales growth through new and/or revised processes, new technology etc.\n, • Provide opportunities to collaborate service offerings throughout other channels within business.\n, • Develop a strong operational relationship with the Customer Retention Manager (or equivalent), MIS Champion, Service Manager and Head Of Business at all Retailers.\n, • Document the 'output' of all retailer visits through a Visit Report and Action Plan.\n, • Maintain communication with the Retailers between visits to offer guidance/support and to ensure that agreed actions etc. are 'on-track' for completion.\n, • Understand the Retailers partnership with customer and develop strategies to further expand on this. Lead management support & best practice sharing.\n, • Before engaging in retailer visits, conduct a thorough retailer assessment, emphasising the key areas of improvement. Throughout retailer visits, lead discussions regarding retailer performance, placing special emphasis on areas of underperformance.\n, • Participate in weekly virtual meetings with the Service Development team. These sessions serve as a platform for Retention Consultants to address any issues raised by the network during the week, while also allowing the Development team to provide pertinent updates to the team.\n\n About you: \n Our ideal Development Consultant will have a minimum of two years' experience within automotive aftersales operations and have strong organisational, numerical and time management skills, along with: \n\n • An understanding of Customer Retention principles and Aftersales Marketing concepts.\n, • Awareness of importance of Relationship Management.\n, • Ability to demonstrate self-driven campaigns/initiatives and innovative Best Practices to showcase ROI successes.\n, • Ability to interpret, analyse data and information from variable sources and make recommendations; including Reporting Dashboards, DMS reports, etc.\n, • Excellent verbal and written communication skills with exceptional attention to detail.\n, • Ability to inspire people to contribute to the success of a programme.\n, • Can demonstrate a high degree of being able to work on own initiative and motivation.\n, • Personal qualities of integrity, credibility, and a commitment to and passion for the brand.\n, • Flexibility to stay away from home for up to three days at a time.\n\n In joining our client, you can enjoy: \n\n • A competitive salary\n, • Performance Bonus Offered\n, • Company Car\n, • Fuel Card\n, • 25 days annual leave (plus Bank Holidays)\n, • Pension Plan\n, • Cash back health care scheme\n\n Note: We do not sponsor visas. Applicants must be eligible to work in the UK. \n Please click APPLY to submit your CV and Cover Letter for this role. \n Candidates with the experience or relevant job titles of; Aftersales Retention Consultant, Automotive Customer Retention Specialist, Aftersales Performance & Retention Manager, Regional Aftersales Growth Manager, Automotive Commercial Development Specialist, Automotive BDM, Business Development Manager - Automotive may also be considered for the role.

Job Title: Franchising and Bids Manager Location: Larbert, Scarborough or Farnborough At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers. As our Franchising and Bids Manager, you’ll play a key role in supporting business development activities with Combined Authorities and managing tender responses for public procurement opportunities across the UK. Working within our Commercial team and reporting to the Head of Franchising and Bids, you’ll build strong customer relationships, coordinate complex bid submissions, and act as the voice of the customer throughout the tender process. You’ll collaborate across multiple departments to ensure customer requirements are translated into compliant, competitive solutions while helping Alexander Dennis secure future business and strengthen our position in the marketplace. We’re looking for a commercially focused professional with experience in a customer‑facing sales, commercial, or bid management environment. You will be highly organised, detail‑oriented, and capable of managing multiple priorities whilst working to demanding deadlines. You’ll be confident communicating with stakeholders at all levels, including senior customer representatives, and have the ability to analyse customer requirements, prepare compelling tender responses, and coordinate cross‑functional teams to achieve successful outcomes. A proactive approach, strong commercial awareness, and a willingness to travel are essential. • Experience within the bus, transport, manufacturing, or public sector procurement sectors., • Knowledge of Combined Authority transport operations and franchising models., • Experience producing high‑quality tender submissions for public procurement exercises., • Technical knowledge of buses and vehicle specifications., • Advanced Microsoft Office skills. Because we know that to deliver on our vision, people have to feel supported and inspired: Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve. Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills. Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly. Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits. These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other. Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority. Quality: We strive for excellence in our products, services, and all that we do. Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace. Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability. Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits. Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations. #J-18808-Ljbffr

This role is a 40 Hour Contract Are you looking to start a career in the Car Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients. What can we offer you? • 22 day holidays plus bank holidays pro-rata, • Contribution to Group Personal Pension Scheme, • Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers, • Sponsored Summer and Christmas events, • Cycle to Work Scheme, • Discounted car hire rates, • Potential to earn bonus payments in addition your basic salary About you • Hardworking individual with the ability to work in a team and independently in a fast-paced environment, • Ability to show great attention to detail, • Ideally, you will have worked in the service industry, • Excellent customer service and communication skills, • Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself. JBRP1_UKTJ

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more. The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations. Indirect Tax Manager Location: Frimley, Surrey Function: EMEA Shared Service Centre (EMEA SSC) – Indirect Tax Team Internal job title is: Associate Manager Indirect Tax We do not support international relocation for this role Reporting to the head of Indirect Tax in EMEA this role is to ensure that the EMEA Indirect Tax Team provide high quality customer focused Indirect Tax services. This is a key role, requiring proven strong leadership and people management skills with the ability to oversee/manage the delivery of Indirect Tax compliance by the team and offer VAT advisory services using collaborative and win/win mind-sets. • Flexible starting and finishing times + 4.5 day working week, • 33 days annual leave including public holidays due to supporting European countries, • Profit Share, Pension, Life cover & Health Insurance, • Free Parking, Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, • Newly refurbished onsite Gym with free classes + NEW Spin Studio!, • People manager for a team of around 5 people, • Provide Indirect Tax support/advice on various projects for EMEA e.g., business acquisitions, supply chain changes and any other business changes with an Indirect Tax impact., • Manage Indirect Tax audits for EMEA countries with some need for oversees travel as and when required to attend the audits in person, • Overall accountability for Indirect Tax compliance reporting for EMEA countries for which the SSC has responsibility. Ensuring accurate and on time filing by third party provider., • Managing the relationship with the third party compliance providers, • Driving the delivery of on-going effectiveness improvements to the VAT compliance reporting process, by analysing internal processes and systems, recommending, and implementing procedural and policy changes using Lean tools and methodology., • Significant VAT advisory (ideally 6 years plus) knowledge in EMEA in respect of legislation and practical application. This should be demonstrated by a high level of exposure to VAT in at least several EMEA countries. Either in Practice or In House. Ideally having been exposed to both, but not essential. Compliance experience only does not count, • Strong people management/Leadership skills to manage a growing multicultural team, • Strong knowledge Excel & PowerPoint, ideally also with experience in SAP, • Ability to manage multiple tasks and priorities and operate efficiently under continuous change, • Excellent communication, influencing and presentation skills with strong stakeholder management experience – fluency in another European Language would be beneficial but not essential #LI-DC1 We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at inclusion. #J-18808-Ljbffr

Location: Farnborough, England, United Kingdom Role Type: Permanent – Full Time Package: £69,300 – £77,000 (salary dependent on experience) + Benefits Role ID: SF20686 Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Manager- Technical Safety & High Hazard Assurance at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds. The Role As a Head of Technical Safety & High Hazard Assurance, you will be the recognised UK Technical Safety Authority for some of the most complex and safety-critical activities across the business, including OME, RF, Laser, Diving and other high-hazard disciplines. Operating at the forefront of risk management, you will provide trusted expert advice and independent challenge to senior leaders, programme directors and customers, shaping critical decisions that enable safe delivery across a diverse portfolio of nationally important programmes. Day-to-day, you'll lead and continuously evolve the High Hazard Management (HAM) framework, ensuring robust governance, assurance and risk management processes are consistently applied across the organisation. You'll oversee the quality and effectiveness of hazardous activity reviews, appoint and support competent HAM Chairs, and ensure risks are identified, assessed and managed to ALARP principles. Working closely with operational, engineering and programme teams, you'll champion a culture of continuous improvement, drive learning from incidents and investigations, and collaborate with regulators and customers to ensure complex activities remain safe, compliant and operationally effective. Your responsibilities will include: • Own and continuously improve the UK High Hazard Management (HAM) framework, ensuring consistent implementation, governance, assurance and compliance across all high-hazard activities, • Act as the recognised UK Technical Safety Authority, providing independent expert advice, interpretation of legislation and standards, and authoritative challenge on safety-critical risks and decisions, • Maintain oversight of high-hazard risk across disciplines including OME, RF, Laser, Diving and other hazardous activities, ensuring risks are identified, assessed and managed to ALARP and tolerable levels, • Lead high-hazard governance and assurance activities, including the Hazardous Activity Scrutiny Panel, compliance strategy, regulatory engagement, audits, investigations and risk review processes, • Provide strategic leadership on risk management, advising senior leaders on risk acceptance, risk tolerability, emerging hazards, regulatory developments and the overall UK high-hazard risk posture, • Develop organisational capability and safety culture, establishing competence frameworks, overseeing hazardous activity reviewers and chairs, and driving continuous improvement, operational learning and best practice across the business. Essential experience of the Senior Manager- Technical Safety & High Hazard Assurance: • Extensive expertise in High Hazard Management (HAM), safety risk control, hazard identification, ALARP principles and safety justification methodologies within complex, high-risk environments, • Recognised Technical Safety Authority experience, providing expert interpretation of legislation, standards and policy, alongside independent technical challenge to support risk-based decision making, • Deep knowledge of defence high-hazard operations, including OME, RF, Laser, Diving, Maritime, Aviation, Nuclear and Safety-Critical Systems, supported by a strong understanding of UK defence regulations and industry standards, • Proven ability to develop and govern High Hazard Management frameworks, assurance programmes, risk review processes and compliance activities within highly regulated organisations, • Strong leadership and stakeholder engagement skills, with experience influencing senior leaders, regulators, military authorities and customers, and chairing high-hazard governance forums and review boards, • Demonstrable track record of driving safe delivery and continuous improvement, including leading incident investigations, maintaining technical competence frameworks, assuring hazardous activity reviews and embedding a proactive safety culture. Essential qualifications for the Senior Manager- Technical Safety & High Hazard Assurance: We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week based at our Farnborough site with a minimum average site attendance of three days per week. Travel to other QinetiQ and customer sites will be expected. At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK. Please note that all applicants for this role must be eligible for SC clearance, as a minimum. At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing . One of our recruitment team will contact you. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Why Join QinetiQ? As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq • Matched contribution pension scheme, with life assurance, • Generous holiday allowance, with the option to purchase additional days, • Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance, • Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more, • We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme, • Volunteering Opportunities - helping charities and local community #J-18808-Ljbffr

New Store Opening Training Manager Apply (by clicking the relevant button) after checking through all the related job information below. This is a regional role. We are looking for a New Store Opening Training Manager to take operational ownership of new store openings across the UK. This is a hands-on, field-based role where you will lead and train teams, support franchisees and ensure each new site is fully prepared to open and operate to the required company, brand, food safety, health & safety and customer service standards. You will take ownership of the opening process from pre-opening training through to launch, delivering training before opening, supporting the team through opening day and the first weekend, and providing further support before handing the store over to the Operations Manager. Key responsibilities Lead and coordinate new store opening activity from training through to launch. Deliver individual and group training to franchisees, managers and frontline teams. Train teams across operational procedures, health & safety, food safety, coffee, food preparation, customer service, cleaning, equipment and retail systems. Ensure products and service are delivered consistently to company and brand standards. Support franchisees with recruitment, preparation and operational setup. Check opening deliveries, stock and equipment and resolve issues before opening. Act as the company's key representative on site, confidently managing problems and making decisions without constant supervision. Build effective relationships with franchisees, store managers, suppliers, Operations and Head Office. Provide hands-on support during and after store openings before ultimately handing the site over to Operations. Identify opportunities to improve operational processes and training. About you We are looking for someone with a strong hospitality, contract catering, restaurant, coffee or multi-site operational background, ideally with experience of opening new stores or sites and training teams. You will need to be confident leading groups, comfortable being the sole company representative on site and able to communicate effectively with everyone from new-entry baristas through to experienced Store Managers and Franchisees. You should be commercially minded, highly organised, self-motivated and confident solving problems independently. Strong emotional intelligence, integrity and reliability are important, as is the flexibility to work early starts, weekends and variable hours when required. Full UK driving licence and willingness to travel extensively are essential. xrnqpay This is an excellent opportunity for someone who wants to take a hands-on operational role with genuine scope to develop towards an Operations Manager position as the business continues to grow.

Package: £69,300 – £77,000 (salary dependent on experience) + Benefits Role ID: SF20686 Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Manager- Technical Safety & High Hazard Assurance at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds. As a Head of Technical Safety & High Hazard Assurance, you will be the recognised UK Technical Safety Authority for some of the most complex and safety-critical activities across the business, including OME, RF, Laser, Diving and other high-hazard disciplines. Operating at the forefront of risk management, you will provide trusted expert advice and independent challenge to senior leaders, programme directors and customers, shaping critical decisions that enable safe delivery across a diverse portfolio of nationally important programmes. Day-to-day, you'll lead and continuously evolve the High Hazard Management (HAM) framework, ensuring robust governance, assurance and risk management processes are consistently applied across the organisation. You'll oversee the quality and effectiveness of hazardous activity reviews, appoint and support competent HAM Chairs, and ensure risks are identified, assessed and managed to ALARP principles. Working closely with operational, engineering and programme teams, you'll champion a culture of continuous improvement, drive learning from incidents and investigations, and collaborate with regulators and customers to ensure complex activities remain safe, compliant and operationally effective. • Own and continuously improve the UK High Hazard Management (HAM) framework, ensuring consistent implementation, governance, assurance and compliance across all high-hazard activities, • Act as the recognised UK Technical Safety Authority, providing independent expert advice and interpretation of legislation and standards, and authoritative challenge on safety-critical risks and decisions, • Maintain oversight of high-hazard risk across disciplines including OME, RF, Laser, Diving and other hazardous activities, ensuring risks are identified, assessed and managed to ALARP and tolerable levels, • Lead high-hazard governance and assurance activities, including the Hazardous Activity Scrutiny Panel, compliance strategy, regulatory engagement, audits, investigations and risk review processes, • Provide strategic leadership on risk management, advising senior leaders on risk acceptance, risk tolerability, emerging hazards, regulatory developments and the overall UK high-hazard risk posture, • Develop organisational capability and safety culture, establishing competence frameworks, overseeing hazardous activity reviewers and chairs, and driving continuous improvement, operational learning and best practice across the business., • Extensive expertise in High Hazard Management (HAM), safety risk control, hazard identification, ALARP principles and safety justification methodologies within complex, high-risk environments, • Recognised Technical Safety Authority experience providing expert interpretation of legislation and standards and policy alongside independent technical challenge to support risk-based decision making, • Deep knowledge of defence high-hazard operations including OME, RF, Laser, Diving, Maritime, Aviation, Nuclear and Safety-Critical Systems supported by a strong understanding of UK defence regulations and industry standards, • Proven ability to develop and govern High Hazard Management frameworks assurance programmes risk review processes and compliance activities within highly regulated organisations, • Strong leadership and stakeholder engagement skills with experience influencing senior leaders regulators military authorities and customers and chairing high-hazard governance forums and review boards, • Demonstrable track record of driving safe delivery and continuous improvement including leading incident investigations maintaining technical competence frameworks assuring hazardous activity reviews and embedding a proactive safety culture. We value difference and we don’t have a fixed idea when it comes to background or education provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week based at our Farnborough site with a minimum average site attendance of three days per week. Travel to other QinetiQ and customer sites will be expected. At our Farnborough site exciting work takes place at our state-of-the-art facility with high-energy laser technologies our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity research and innovation Join our talented teams of Engineers IT & Cyber Specialists Project Managers Group Functions Teams and many more to provide future defences in the UK. Please note that all applicants for this role must be eligible for SC clearance as a minimum. UKSV National Security Vetting Solution guidance for applicants - GOV.UK (www.gov.uk) #UKD At QinetiQ we are committed to building an inclusive accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds perspectives and experiences drives innovation and leads to better outcomes for our people customers and communities We encourage applications from all candidates and are a disability confident committed employer If you have a disability or need any reasonable adjustments during the recruitment process please let us know by emailing One of our recruitment team will contact you. Many roles in QinetiQ are subject to national security vetting being completed applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment A number of roles are also subject to additional restrictions which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. As we continue to grow into new markets around the world there’s never been a more exciting time to join QinetiQ The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee you’ll experience a unique working environment where teams from different backgrounds disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey Through effective teamwork and pulling together you’ll get to experience what happens when we all share different perspectives blend disciplines and link technologies constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture www.qinetiq.com/en/careers/life-at-qinetiq • Matched contribution pension scheme with life assurance, • Generous holiday allowance with the option to purchase additional days, • Options to join Health Cash Plan Private Medical Insurance and Dental Insurance, • Employee discount portal Personal Accident Insurance Travel Insurance Restaurants Cinema Tickets and much more, • We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme, • Volunteering Opportunities helping charities and local community #J-18808-Ljbffr

MacGregor Black is partnering with a high-growth, international consumer brand to appoint a Head of Ecommerce (UK). This is a pivotal leadership role with responsibility for driving the UK ecommerce strategy while taking global ownership of the D2C platform and infrastructure. The successful candidate will lead the continued growth of the company's D2C and marketplace channels, including Amazon, while ensuring the ecommerce proposition, technology and customer experience are scalable across international markets. This is an exciting opportunity for an ambitious ecommerce leader to take ownership of a significant growth agenda within an established consumer business. • Develop and execute the ecommerce strategy across D2C and marketplace channels, with a focus on scaling existing sites, entering new markets and launching new ecommerce platforms., • Own the profitable delivery of revenue, traffic, conversion and AOV across UK and EU D2C sites., • Lead the optimisation of the digital customer journey, including UX/UI, SEO, site speed, mobile experience and localised content., • Use data, analytics and consumer insight to identify opportunities to improve performance, conversion and customer retention., • Partner closely with Marketing to maximise the impact of PPC, social, CRM and email marketing., • Lead the UK marketplace strategy, with particular responsibility for Amazon, including ranging, pricing, proposition and customer experience., • Work cross-functionally with Marketing, Product, Supply Chain and other senior stakeholders to deliver successful product launches and commercial initiatives., • Take global ownership of the D2C platform and infrastructure, ensuring a consistent and scalable ecommerce proposition across markets., • Manage and develop a high-performing ecommerce team spanning areas such as trading, merchandising, digital marketing, CRM, content, analytics and customer experience., • Lead agency and external partner relationships, ensuring delivery against agreed objectives, budgets and timelines., • You will be expected to build and develop a high-performing ecommerce function, setting clear objectives and KPIs while creating a culture of ownership, collaboration, innovation and continuous improvement., • The role will involve recruiting and developing talent, establishing scalable structures, mentoring team members and working closely with senior stakeholders to align ecommerce priorities with wider commercial objectives., • Proven experience in a senior ecommerce leadership position., • A demonstrable track record of growing D2C revenues and expanding into international markets., • Strong knowledge of ecommerce trading and digital acquisition, including PPC, SEO, social and email/CRM., • Hands-on experience with ecommerce platforms such as Shopify Plus and analytics platforms such as Google Analytics., • Strong marketplace experience, particularly Amazon, with exposure to other platforms such as eBay and TikTok beneficial., • A commercially minded, data-led approach to ecommerce optimisation., • Strong understanding of consumer behaviour, emerging ecommerce trends and technology., • Experience improving online customer experiences and conversion., • Excellent leadership, communication and stakeholder management skills., • The ability to influence at senior level while remaining close enough to the detail to drive execution. #J-18808-Ljbffr

At Siemens Healthineers, we are passionate about enabling healthcare providers to deliver better outcomes for patients. We are looking for an experienced and collaborative leader to join our Enterprise Services team and play a key role in strengthening and expanding our Managed Equipment Services (MES) and Value Partnerships portfolio across Great Britain and Ireland. This is a high-impact leadership opportunity where you will build trusted relationships with senior healthcare leaders, help customers realise long-term value from their partnerships with Siemens Healthineers, and drive sustainable growth across a portfolio worth approximately €200 million in annual revenue. Working at the intersection of healthcare transformation, technology innovation and strategic partnership management, you will help shape the future of some of the UK's largest healthcare organisations. As Head of Strategic Client Engagement & Growth, you will lead the development of executive-level customer relationships across NHS Trusts and independent healthcare providers, ensuring our customers achieve maximum value from their partnership with Siemens Healthineers. You will be responsible for driving retention, renewals, contract expansion and growth opportunities across an established customer portfolio while leading a team of Engagement Managers and collaborating with colleagues across Sales, Operations, Commercial, Business Lines and Solution Architecture. This role has been created to strengthen strategic engagement with our customers, support long-term partnership success and accelerate growth through new technologies, service innovations and value-led solutions. • Build and maintain strong relationships with senior executives and healthcare leaders across NHS and independent healthcare organisations., • Lead strategic customer engagement activities, including executive business reviews and value-based discussions., • Champion a customer-centric approach that focuses on long-term partnership success and measurable outcomes., • Own the national pipeline for contract renewals, extensions, expansions, upgrades and new service opportunities., • Identify opportunities to enhance customer value through innovative technologies, digital solutions and AI-enabled services., • Support the growth of existing partnerships through strategic account planning and customer engagement., • Lead, coach and develop a team of Engagement Managers., • Establish a consistent and scalable client engagement framework across the Enterprise Services portfolio., • Foster a collaborative, high-performing and inclusive team culture., • Work closely with Operations, Commercial, Sales, Bid Management, Business Lines and Solution Architecture teams., • Align stakeholders around customer priorities and growth opportunities., • Support the implementation of the "Clients for Life" methodology to strengthen customer retention and satisfaction., • Strong customer retention and successful contract renewals., • Sustainable revenue growth across the Enterprise Services portfolio., • Deep, trusted relationships with senior customer stakeholders., • Consistent value reporting and governance across strategic accounts., • Increased adoption of innovative healthcare solutions and services., • Successful embedding of the Clients for Life engagement methodology. At Siemens Healthineers, diversity, equity and inclusion are fundamental to our success. We welcome applications from people of all backgrounds, experiences and perspectives. We provide an environment where everyone can contribute, grow and thrive while helping to shape the future of healthcare. You'll have the opportunity to work with talented colleagues, leading healthcare organisations and innovative technologies that make a meaningful difference to patients and healthcare professionals every day. Together, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. You will be part of a purpose-driven organisation working at the forefront of healthcare innovation, helping improve patient outcomes and supporting healthcare systems globally. Siemens Healthineers is a leading global medical technology company. 74,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. As an equal opportunity employer, we welcome applications from individuals with disabilities. We welcome candidates from a variety of backgrounds who can demonstrate experience in strategic customer engagement, complex account management and business growth. • Strategic account management, client partnership leadership or customer success leadership., • Healthcare, managed services, professional services or other complex B2B environments., • Building relationships with senior executives and decision-makers., • Driving customer retention, renewals, account growth and commercial performance., • Leading teams and influencing cross-functional stakeholders., • Delivering value-based customer engagement and long-term partnership strategies., • Knowledge of healthcare systems, NHS priorities or healthcare transformation initiatives., • Experience within healthcare consulting, advisory services or transformation programmes., • Familiarity with digital healthcare technologies, medical imaging, managed services or enterprise solutions., • Siemens Healthineers Pension Plan, • Additional Voluntary Contributions (AVCs), • Employer Directed Contributions (salary sacrifice pension), • ISA savings options, • Additional Life Assurance, • Partner Life Assurance, • Employee Critical Illness Cover, • Partner Critical Illness Cover, • Medical Benefit (Private Medical Insurance/BUPA for eligible grades), • Health Assessments, • Dental Insurance, • Holiday Buy, • Holiday Sell, • Cycle2Work, • Electric Vehicle Benefit / Car Salary Sacrifice, • bYond Discount Shopping, • Gym Membership, • nudge financial wellbeing support, • Travel Insurance, • Personal Accident Insurance, • Income Protection (available in UK benefits schemes), • Life Assurance, • Health & Wellbeing programmes, • Work Life Balance resources, • Life & Work Assistance Programme (Employee Assistance Programme), • Headspace wellbeing resources, • Healthineers Champions recognition scheme, • Employee referral programme, • Internal career opportunities and learning resources #J-18808-Ljbffr

The Pirbright Institute delivers world-leading research to understand, predict, detect and respond to viral disease outbreaks. We study viruses of livestock that are endemic and exotic to the UK, including zoonotic viruses, by using the most advanced tools and technologies to understand host-pathogen interactions in animals and arthropod vectors. Our major strength in understanding the immune systems of livestock provides a platform to control current diseases and respond to emerging threats. This important research would not be possible without the proportionate use of animals, which are integral to the development of new disease control measures such as vaccines and diagnostics. We have an establishment-wide commitment to the 3Rs (replacement, reduction and refinement), high standards of animal welfare, a culture of care and openness. Our Institute is made up of a dynamic and vibrant community of staff covering a diverse set of chosen fields, backgrounds and experience. We all play a crucial role in furthering the Institute's aspirations, advancing the frontiers of science and knowledge through our excellent scientific research, knowledge sharing and contribution; with a real focus in improving the world in which we live. Our outlook is always balanced by our strong sense of purpose, values and behaviours and an unwavering commitment to a ‘one Institute’ approach. The Centre for Veterinary Vaccine Innovation and Manufacturing ( CVIM )supports the development and deployment of vaccine technologies to combat neglected and emerging diseases of livestock, including zoonotic diseases that represent a threat to public health. CVIMis part of The Pirbright Institute. The CVIM GMP Facility Lead is a strategic role within CVIM which reports directly to the Director of CVIM. They will be overall responsible for the new CVIM GMP Facility working very closely with the CVIM Process Development Team to ensure successful technology transfer from R&D. The role is ideal for someone who can influence strategy alongside having hands-on operational leadership. It provides an opportunity to drive improvements, contribute to establishing GMP processes and enhance CVIM scientific output. Their main purpose is to deliver and optimise production efficiency and facility operations, and lead the CVIM GMP Team whilst managing a highly regulated and fast paced environment. They will be accountable for end-to-end operational performance, overseeing all GMP processes within the facility. • Develop and manage the product and process strategy for the CVIM GMP Facility, aligning plans with CVIM objectives and future growth initiatives working closely with the Director of CVIM, Head of Business Development and the CVIM Process Development Team ., • Establish a cost-effective programme of production and activities for the facility to reduce downtime and ensure maximum use without jeopardising licensing., • Lead and ensure full compliance with cGMP across all operational areas., • Oversee all aspects of production, ensuring products are manufactured, stored and shipped in a compliant manner., • Provide leadership and technical expertise across departments such as process development, facility management, QC, and production., • Facilitate the development and establishment of QC capability., • Drive continuous improvement programs, manage the facility budget, and ensure maximum asset use while maintaining cGMP standards., • Ensure that there are appropriate levels of suitably trained personnel to plan, organise and oversee planned activities., • Ensure that activities are conducted in a timely manner in accordance with an agreed project strategy and maintain effective communication with other relevant departments to ensure activities are planned and co-ordinated effectively e.g. production, formulation development, analytical support/ QC, QA, scheduling, project management, facility management, validation, stores, engineering etc., • Develop a system for GMP facility reporting metrics. Identify and address key improvement opportunities., • Assist in the review and realisation of new opportunities, providing information on the capabilities and limitations of existing process equipment within production., • Maintain an audit ready facility by leading and ensuring cGMP compliance across all functions; QC, facility management and production., • Act as a point of escalation when processing or GMP compliance issues arise., • Lead on issues arising from processing and participate as required in investigation for deviations., • Manage changes through change control ensuring risks are mitigated and impact minimised to GMP and end users., • Participate in and respond to internal and external audits., • Promote effective collaboration between all workstreams., • Contribute to improvements that enhance productivity, compliance, and customer service., • Maintain an inspection readiness, safe, and compliant working environment at all times., • Foster a service-focused, collaborative, and inspection readiness culture within the facility., • Promote effective collaboration with other CVIM teams to enable seamless process transfer. This job description is only an outline of the tasks, responsibilities and outcomes required of the role. The jobholder will carry out any other duties as may be reasonably required by his/her line manager. The job description and personal specification may be reviewed on an ongoing basis in accordance with the changing needs of The Pirbright Institute. • Substantial experience of working in relevant industry to GMP., • Educated to degree level or equivalent in a related discipline., • Strong practical experience of working in cleanrooms to ISO7 and/ or ISO8., • Proven leadership experience of at least 10 years in a high-volume manufacturing facility within the biotech, pharmaceutical, or related sectors., • Extensive knowledge of cGMP standards, EU GMP/MHRA guidelines, and Quality Management Systems., • Excellent interpersonal skills and a demonstrable ability to effectively communicate at various levels within a regulatory framework., • Good attention to detail and ability to work in a structured and systematic manner., • Ability to clearly present data to stakeholders., • Ability to work with minimal supervision independently as well as part of a team., • Ability to train others (e.g., delivering presentations or procedural training)., • Experience of working with a LIMS software programme., • Experience on developing new assays and completing validation to rigid standards. Due to the nature of the work carried out by Pirbright, all successful applicants will be required to go through a comprehensive screening process including reference and qualification checks, financial and security clearances. • A unique opportunity to shape both your research programme and the scientific direction of a world-leading institute., • Beautiful campus in a semi-rural location with free on-site parking and good transport links., • Generous Group Personal Pension Scheme and life assurance (subject to age and earnings)., • Professorial-equivalent appointment (Band H); salary negotiable., • Permanent position with senior leadership responsibilities., • Annual consumables budget, access to internal PhD studentships, internships, and seed funding., • Eligibility for strategic funding for a postdoctoral researcher., • 25 days annual leave plus public and privilege days, increasing up to 31 days with long service., • Enhanced Parental package., • Option to buy and sell annual leave., • Option to carry over or buy up to two weeks' annual leave., • Pirbright Lifestyle Hub (employee discount website)., • Cycle to work scheme., • Childcare allowance., • Electric car charging facilities. This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change to carry out other duties as may be reasonably required by the line manager and may be reviewed on an ongoing basis in accordance with the changing need of The Pirbright Institute Our commitment to fostering a diverse, inclusive, and sustainable environment that supports cutting-edge research and professional growth. #J-18808-Ljbffr

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