Buscar empleo: 84 ofertas de trabajo de head of customer experience en Huyton (diciembre 2025)

Head of Origination

hace 13 horas

Liverpool

📈 Who We Are: We're rebuilding the energy transaction system, making it transparent and fair. tem exists to put power back in the hands of people. Today’s wholesale energy market is stacked in favour of the few. It's a product of an age of oil and gas, riddled with markups and middlemen. We’re changing that. Our product, RED™, built on a proprietary pricing engine that bypasses the wholesale market, enables businesses to buy the energy produced by renewable generators directly. That's 100% transparent transactions, ensuring affordable bills and fair compensation, to give every business ownership and control over where their energy comes from. Since launching in 2021, we’ve saved UK businesses and generators over £20 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs such as Atomico and Albion, we’re creating a new category in energy - one that’s local, decentralised, and built on trust. 🏅 The Role We’re hiring a Head of Origination. Your job is to lead and coach originators on both sides of our energy system – business customers and generator customers – and enable the team to originate exceptional deals across direct origination and enterprise by creating the conditions for great work to happen. You’ll lead the team and direction of origination and business development at tem, supporting a team of superstar experts, making execution predictable, high quality, and repeatable as tem scales. You will manage originators across business customers and generator customers, ensuring both motions are structured, predictable, and high quality. You’ll connect structure with commercial judgement across the full journey from first signal to signed contract. You’ll design clean handoffs across sales and customer success, remove friction, and give the team the clarity, tooling and cadence to run high‑trust negotiations with confidence. At tem, People Leaders are coaches, not captains. You’ll raise the bar through talent, cadence and systems that improve decision quality and throughput, rather than relying on individual heroics. You’ll work in lockstep with the relevant domain Expert. The Expert owns domain strategy and trade-offs. You translate that into Origination priorities, execution rhythm, and team capability. The goal is to scale capability, not headcount, as Origination evolves with automation, sharper coaching, and better process. We’re a small team, partnering closely with Partner Sales, Customer Success, Ops, Product and Data. You’ll report to the CGO whilst essentially being the CCO and co-founder’s right hand, leading the scale-up of Origination in the US. Immediate priorities: • Build Origination and Enterprise into a scalable function, and, • Support international expansion at scale. What This Role Isn’t • A traditional ‘head of’ strategy role, • An owner of the vision or domain strategy, • A static role 🚀 Responsibilities • Grow and lead the Origination function by setting clear priorities, operating cadence, and quality standards so the team delivers consistently as tem scales., • Own two parallel origination motions: business customers and generator customers, with clear ownership, playbooks, and review cadence for each., • Be a driving force behind our multi-market expansion, with a near-term focus on the US: institutionalise playbooks, deal reviews, contracting pathways, and approvals so higher-stakes enterprise negotiations are predictable, compliant, and auditable end-to-end., • Calibrate pipeline, forecasting and coaching separately for business-customer origination and generator-customer origination to maximise quality and velocity., • Build a high-performing, innovative and opportunistic, hands-on team. Hire, develop and performance-coach enterprise sellers and originators, raising the hiring bar and progression clarity., • Design and run cross-team interfaces so partner-channel, buy side, sell side, and direct motions run predictably: clear ownership, clean handoffs, escalation paths, SLAs and feedback loops the team uses day to day., • Stand up a signal-to-action machine (not the fixes themselves): capture, synthesise and prioritise commercial signal; assign to Product, Data, Ops or Sales; close the loop so learning compounds., • Partner closely with Customer Success to ensure enterprise handoffs and in-life management enable renewals and expansion without relying on individual heroics., • Uplevel the bench: add senior individual contributors where needed (e.g. E2 originators) to raise close quality for larger deals while maintaining velocity on base-load and SMB direct., • Make progress visible through lightweight dashboards, documentation and recurring review loops that improve decision quality and throughput. Success measures (business and generator customers): • Separate targets for pipeline quality, win rate, and cycle time in each motion., • Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals)., • Coaching lift evidenced by improved deal quality and artefacts in both motions. 🎯 Requirements Must haves • Proven experience leading origination, business development, enterprise sales or partnerships in a fast-growing environment., • B2B experience and an understanding of the US market is essential., • Strong people leadership: hiring, performance coaching, and building a high bar for quality and pace., • Ability to build operating systems that make great origination work repeatable - clear cadence, roles, handoffs, and feedback loops., • Deep comfort operating across buy side and sell side motions, and across partner channels and direct origination, with strong judgement on where structure matters most., • Strong stakeholder management and influence across Sales, Partnerships, Product, Ops, Data, and domain Experts., • Analytical and practical: turns commercial signal into prioritised, owned work and drives visible progress through the team., • Commercial judgement: consistently improves deal quality, negotiation outcomes, and speed to close through coaching, process, and clarity. Bonus points • Experience in FinTech, payments, or other high-velocity commercial environments with rigorous deal discipline and exceptional coaching culture., • Experience in energy markets., • Background building sales and partnerships operating cadence across multiple motions in parallel., • Experience working with data, tooling, or AI-enabled workflows that improve throughput, forecasting accuracy, and quality control., • Track record improving contracting and negotiation processes without slowing teams down. ✨ Benefits & Perks • Salary aligned to internal benchmarks and reviewed twice a year., • Commission aligned to cumulative team targets., • Stock options so everyone has ownership in our mission., • 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off., • Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: • Up to £1,200 or €1,200 per year for your remote setup., • Up to £150 or €150 per month for wellbeing. 🗣️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. • Intro call with Talent, 30 minutes., • Hiring Manager interview, 60 minutes., • Skills interview with cross-functional leaders, 60 to 90 minutes, including a practical exercise., • Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.

Trabajos head of customer experience en HuytonCrear alertas

Búsquedas de empleo más populares en Huyton

Lugares de trabajo head of customer experience más populares