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Permanent / Complaints Handler Financial Services / Liverpool City Centre / Full Time / Hybrid Your new company My client is an award-winning financial services organisation based in the heart of Liverpool's business quarter. They are seeking a professional complaints hander to join their team on a permanent basis. Working from contemporary offices, with excellent transport links, you will be joining a friendly and supportive team who offer progression. Your new role The position is offered full time Monday to Friday. A hybrid model is also in place with Monday and Friday being your home days. Hours of work are 09.00am until 17.30pm. The main purpose of this position is to be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements. Some of your duties will include but not limited to Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place. Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses Liaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.Providing a first-class service to both internal and external customers at all times Dealing with all administration Updating systems with detailed and correct information What you'll need to succeed Proven history in a complaint handing position, ideally within financial services Excellent communication skills both written and verbal Well presented with a passion for going that extra mile. Strong attention to detail Articulate with an inquisitive mindset What you'll get in return Competitive salary at between £27,000 and £29,000 per annum Great city centre location Contemporary offices Friendly and supporting team Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4772300

Audit & Accounts Manager | Liverpool Your new firmThis market leading and longstanding accountancy practice, with a large national presence across the UK and Ireland is seeking to appoint a new audit and accounts manager into their offices in Liverpool. This role has come around following an extended period of company growth and expansion within the lower levels of the audit and accounts department, presenting an excellent opportunity for an ambitious manager to add value, bring new ideas and take their career to the next level. Overall, this is a fantastic choice for a candidate seeking to join a firm that is innovatively led by a group of experts in their field, helping to develop your career as an audit and accounts professional. Your new roleAs an audit and accounts manager, you will be responsible for taking an active role in all areas of an audit from planning through to completion. Your day-to-day duties will include being heavily involved in leading and managing audits, completing tricky and complex areas of fieldwork, as well as finalising concluding reports. You will be preparing/reviewing statutory and management accounts for a varying portfolio of clients as well as VAT and tax returns. Additionally, you will take the lead in the coaching of juniors and seniors, reviewing their audit and accounts work whilst providing valuable insights to clients. Alongside carrying out this high-quality audit and accounts work, you will receive continuous support throughout your role, reporting to senior managers surrounding your progress and audit work. What you'll need to succeedThis organisation is seeking a professional audit and accounts manager with extensive experience working in an audit team within a practice carrying out high-quality audit work. Experience in all three aspects of an audit and plenty of exposure to coaching junior/senior members will allow you to be successful in this job. You will be ACA/ ACCA qualified. The organisation is looking for an individual with excellent interpersonal and managerial skills with a strong commitment to providing professional excellence to help you to build strong client relationships, as well as good analytical review skills. What you'll get in returnThis Liverpool-based Audit Manager role presents an excellent opportunity to join a Top 20 accountancy firm poised for significant growth. With ongoing strategic changes and acquisitions, which should make the firm a top 10 in the near future, making this a particularly exciting time to come on board. You’ll be part of a forward-thinking organisation that values your unique skill set and empowers you to make a meaningful impact. In return, the firm offers a competitive salary tailored to your experience and qualifications, alongside a generous holiday allowance and a comprehensive benefits package reflective of a leading firm. Enjoy the flexibility of hybrid working and a range of internal schemes designed to support your professional development and work-life balance. If you're looking to elevate your career within a dynamic and ambitious environment, this is the role for you. What you need to do now If you're interested in this Liverpool based Audit Manager role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4739993

Customer Services Coordinator Location: Knowsley Hourly Rate: £12-£16 Contract Type: Temporary About the RoleWe are seeking an experienced Customer Service Coordinator to provide short-term support to a leading manufacturing company during a busy period. This is an excellent opportunity for someone who can hit the ground running, manage customer relationships, and ensure smooth order processing. Key Responsibilities • Act as the first point of contact for customer enquiries via phone and email., • Process orders accurately and maintain up-to-date records in ERP/CRM systems., • Coordinate with production and logistics teams to ensure timely delivery., • Provide customers with updates on order status and resolve any issues promptly., • Previous experience in customer service or coordination, ideally within manufacturing or a similar industry., • Ability to adapt quickly and work independently in a fast-paced environment., • Strong communication and problem-solving skills., • Excellent organisational skills and attention to detail., • Competitive hourly rate., • Immediate start available., • Opportunity to gain experience in a dynamic manufacturing setting. What to do next If you're interested in this role, forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4758900

Accounts Manager | Liverpool Your new company A well-established and highly respected independent accountancy firm based in Liverpool is seeking an experienced Accounts Manager to join their close-knit team. Known for their personal approach and long-standing client relationships, the firm supports a diverse portfolio of SMEs, sole traders, and partnerships across the North West. Your new role As Accounts Manager, you will take ownership of a varied client portfolio, overseeing the preparation of year-end accounts, management accounts, VAT returns, and tax computations. You will be responsible for reviewing work prepared by junior staff, providing mentorship and technical guidance, and ensuring deadlines are met with accuracy and professionalism. You’ll also liaise directly with clients, offering strategic advice and building trusted relationships. What you'll need to succeed • ACA/ACCA qualified (or equivalent) with post-qualification experience in practice, • Strong technical knowledge across accounts and tax, • Proven experience managing a client portfolio, • Excellent communication and interpersonal skills, • Ability to lead and develop junior team members, • A proactive and client-focused approachWhat you'll get in return, • Competitive salary DOE, • Supportive Team Culture, • Opportunity to work closely with partners and influence business decisions, • Free on-site parking, • Bonus Scheme, • Christmas Closure

Account Manager – ConstructionTech Established over 20 years ago, our client is a leading construction technology platform offering a range of award-winning software solutions to the construction industry on a global scale. With offices around the world, they have now raised over $100M in funding and are dedicated to providing first-class software to their clients. The Account Manager position is a critical role in managing long-term relationships with existing clients – ensuring that each client is getting as much out of the software as possible. This organization has a strong focus on employee development & progression; successful candidates can expect a supportive & collaborative environment, surrounded by industry-leading professionals. This is a hybrid opportunity for candidates commutable to Liverpool. Responsibilities • Manage long-term relationships with a portfolio of existing accounts across the construction industry, • Identify upsell & cross-sell opportunities, driving growth across the accounts, • Develop & manage strategies for the accounts, building relationships with key stakeholders across the businesses, • Conduct regular business reviews across the portfolio, • Drive product adoption, providing additional product training where necessary, • Provide technical support to the accounts, escalating further when needed, • Maintain up-to-date CRM records of activity, • Attend industry events & trade shows when necessary The Successful Candidate • 12+ months account management experience in the SaaS / software space, • Experience in the ConstructionTech space or selling other software into the construction industry is a plus but not essential, • Commutable to Liverpool several days per week Account Manager Package • Basic salary: £30,000-45,000, • OTE: +£15,000, • Private medical cover, • Life assurance, • Gym membership, • Pension options, • Access to benefits platform, • Access to mental wellbeing platform, • 25 days annual leave plus bank holidays

As a Key Account Manager at Index, you will take full ownership of a portfolio of retained key accounts, acting as the strategic lead and trusted partner across their entire hiring function. This is a high-visibility, high-impact role focused on delivering exceptional service, driving account performance, and building a best-in-class delivery team. You won’t just manage accounts; you will elevate them What we are looking for • Established, experienced Recruiter looking to step into an Account Manager role, • Proven track record managing repeat, retained, or exclusive business, • Highly experienced in stakeholder management across multiple levels, • Strong relationship-building skills with the ability to influence and advise, • Experience recruiting into professional services (advantageous), • High personal standards with strong attention to detail and accountability, • Commercially minded with an understanding of revenue, margin, and account, • growth, • Resilient, solutions-focused, and proactive, • Strong reporting and performance-monitoring capability What Success Looks Like • Clients view you as a strategic partner, not just a recruiter, • Accounts consistently exceed agreed performance metrics, • Your delivery team operates with clarity, pace, and precision, • Service levels are consistently above market standard, • Repeat and expanded business becomes the norm Enjoying your job at Index • Unlimited annual leave, • Fully expensed international travel opportunities (USA/Asia), • Wellbeing breaks during the week (1.5 hour lunch), • Company credit card, • Monthly social events and team incentives, • Annual incentive trips, • High energy Liverpool office environment If you are interested in this unique recruitment opportunity, please reach out to Joanna Tait -

Graduate Account Manager – ConstructionTech Established over 20 years ago, our client is a leading construction technology platform offering a range of award-winning software solutions to the construction industry on a global scale. With offices around the world, they have now raised over $100M in funding and are dedicated to providing first-class software to their clients. The Graduate Account Manager position is a critical role in managing long-term relationships with existing clients – ensuring that each client is getting as much out of the software as possible. This organization has a strong focus on employee development & progression; successful candidates can expect a supportive & collaborative environment, surrounded by industry-leading professionals. This is a hybrid opportunity for candidates commutable to Liverpool. Responsibilities • Manage long-term relationships with a portfolio of existing accounts across the construction industry, • Identify upsell & cross-sell opportunities, driving growth across the accounts, • Develop & manage strategies for the accounts, building relationships with key stakeholders across the businesses, • Conduct regular business reviews across the portfolio, • Drive product adoption, providing additional product training where necessary, • Provide technical support to the accounts, escalating further when needed, • Maintain up-to-date CRM records of activity, • Attend industry events & trade shows when necessary The Successful Candidate • A recent graduate - a range of degrees / study fields will be considered, • A strong interest in pursuing a career in software sales, • Experience in a previous customer-facing position would also be a plus, • Commutable to Liverpool several days per week Graduate Account Manager Package • Basic salary: £30,000, • OTE: +£10,000, • Private medical cover, • Life assurance, • Gym membership, • Pension options, • Access to benefits platform, • Access to mental wellbeing platform, • 25 days annual leave plus bank holidays

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live. Experience in delivering first class, personalised customer ser

This market leading and longstanding accountancy practice, with a large national presence across the UK and Ireland is seeking to appoint a new audit and accounts manager into their offices in Liverpool. This role has come around following an extended period of company growth and expansion within th

We're looking for an empathetic and well-organised individual to join our team at Howard Jenkins Funeral Directors as a Funeral Service Specialist. Being a Funeral Service Specialist means playing a central part in one of life's most significant moments.

Advising customers on the best services available and promoting members and other potential add-on’s available to the customer. Are you an experienced Multi-Lingual Customer Service Advisor (English & German Speaking) able to handle all customer interactions in a professional and friendly

If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates. These are approximate numbers for Grade II (Economy Class). Fluency in written and spoken English (ability to speak another language is an advantage).

Customer Service Account Manager. We are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle. This role is ideal for someone who enjoys building strong client relationships and delivering a high level of s

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Renault/Dacia branch in St Helens and help customers get excited about our products. This will be a great fit for a customer service superstar who is full of bright ideas ab. At Arnold Clark y

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innov

The Role as a Travel Consultant or Branch Manager: Fully branch-based position Selling a wide variety of holidays including tailor-made, cruise, long haul, short haul and more Handling walk-in enquiries as well as repeat and loyal customers Providing exceptional customer service from enquiry throug

Duties will include; To continue developing pathway plans with young people and other relevant professional staff and to review such plans as appropriate in line with the Leaving Care Act 2000 To attend Social Services Department Planning and Review Meetings, as appropriate.To take responsibility f

Job Description Your new firm This market leading and longstanding accountancy practice, with a large national presence across the UK and Ireland is seeking to appoint a new audit and accounts manager into their offices in Liverpool. What you'll get in returnThis Liverpool-based Audit Manager role

A prominent financial services organization in Liverpool is seeking a Customer Service Advisor to enhance member experiences in their Branch Network. This role focuses on building meaningful relationships without the pressure of sales targets and encourages participation in community events. Ideal c

Answer basic travel questions and guide customers to the right options. Support the team with day-to-day travel service tasks. Strong communication and customer service skills.

Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher.

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. The Acorn Group has been recognised as a Great Place to Work for 202

A UK public health agency is seeking motivated Customer Services Officers for a hybrid role in Bootle.As a Customer Services Officer, you will respond to health and safety queries, demonstrating professionalism and compassion.You are required to have experience in customer service, excellent communi

A dynamic consulting firm in Liverpool is seeking a proactive Call Centre Team Leader to manage daily operations and support a focused team in delivering exceptional customer service. Key responsibilities include managing workloads, ensuring service levels, and developing team capabilities.

About the job Team leader Call Center-(legal). Job Description: Call Centre Team Leader.

A customer service-focused company in Liverpool seeks an Entry-level Customer Services Account Manager to deliver best-in-class service. The ideal candidate will have a proactive approach to managing a B2B customer portfolio, strong communication, and organizational skills. Responsibilities include

This part-time role involves delivering exceptional customer service, processing transactions, and maintaining shop standards. A leading betting company in Sefton is seeking a Retail Customer Service Manager.

That means as a Trading Customer Assistant, you could be serving our customers at the checkouts, replenishing stock, checking dates across our fresh produce and grocery products, as well as helping unload deliveries. Customer Assistant (Trading) 18+. As with our bespoke training you will become an e

Multi-drop Van Driver/Customer Service Assistant - PART TIME - 30 HOURS PER WEEK. We are looking for a multi-drop van driver/customer service assistant to join our friendly and hard working family. You’ll be on the front line dealing with our customers both in branch and off site delivering a firs

Customer Services Officer (Band 6/AO) – Health and Safety Executive | Bootle (Hybrid). The Health and Safety Executive (HSE) is seeking motivated and dedicated. As a Customer Services Officer, you will answer calls from members of the public, businesses, employees, employers, local authorities, an

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the local feel of a neighbourhood stor

With operational offices in the UK, UAE, KSA and Qatar, we have almost 35 years' experience in ensuring film, television and theatre productions, live events, ceremonies, sporting, corporate and major public events run smoothly and efficiently. Attend relevant trade exhibitions, networking events an

Customer Service Representative.Liverpool - Mersey Chambers with Hybrid Working.Hybrid model with a minimum of 3 days in the office (you’re welcome to come in more often if you wish), with three rotating shift patterns.Deliver excellent customer service in an inbound insurance contact centre.Hit a

A leading building materials supplier is seeking a Delivery Driver to transport materials safely to customer sites in Sefton, UK. Candidates should have strong customer service skills, basic math abilities, and must be able to lift up to 100 pounds.

As a Customer Service Advisor, you ll:. You don t need a background in financial services or years of customer service experience. Build meaningful relationships with our members and help them find the right products and services to support their goalswhether that s saving for a special trip, buying

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available par

A popular airline company is seeking a Passenger Service Agent at Liverpool Airport.You will provide excellent customer service from check-in to boarding, adhere to safety protocols, and support customers during disruptions.The role requires adaptability and teamwork.Benefits include a competitive h

You'll guide customers through their service or claims journey, providing exceptional care. A leading insurance provider in Liverpool seeks a customer support representative for the Motability team. Ideal candidates thrive in dynamic environments and are passionate about customer service.

Customer service experience (travel, hospitality, or service-related experience preferred). This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. Travel Customer Service Representative (Remote

Direct Line Group is one of the UK’s largest insurance companies and home to well-known brands such as Direct Line, Churchill, Privilege, and Green Flag. Helping people carry on with their lives and giving them peace of mind is what we’re all about at Direct Line Group so supporting the Scheme��

Accounts Manager – Join Our Growing Team!.Are you an ambitious Accounts Manager ready to take the next step in your career? Do you thrive in a forward-thinking, people‑first environment where your ideas are valued and your growth is genuinely supported? If so, this could be the perfect opportuni

As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and wider teams to shape, test and communicate propositions that drive custo

An ability to handle objections and proactively market Carpenters legal services. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. Here at Carpenters, we’ve been providing legal and insurance services across the UK f

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

A leading retail company in the UK seeks a Customer Propositions Assistant to support the development of customer propositions that enhance brand engagement and loyalty.This role involves collaborating with various teams, analyzing customer data, and communicating insights effectively.Ideal candidat

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.