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Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Reports to: VP / Director of Delivery Location: Site-Based or Working at Home Salary: £65,000 Contract Type: TBC Grade: TBC The Fraud Contact Centre Manager will lead and manage the operations of the Fraud Contact Centre, ensuring that all customer interactions relating to actual or suspected fraudulent activity are handled effectively, professionally, and in line with regulatory standards. The role is accountable for fraud prevention and detection performance, customer experience, operational efficiency, and employee engagement. The postholder will drive strategic and operational improvements in fraud processes, enhance detection capabilities, and balance risk management with customer service excellence. Key Responsibilities Operational Leadership & Management • Lead the daily operations of the fraud contact centre, ensuring call handling, case management, and service levels meet defined KPIs and SLAs., • Monitor and manage fraud case workflows, ensuring timely investigations and resolutions., • Develop, maintain, and deliver effective fraud contact strategies aligned to business goals., • Ensure all fraud enquiries (e.g., payment card fraud, account takeovers, scams, identity theft, cyber-enabled fraud) are handled in line with policy and escalation procedures., • Support the identification, assessment, and mitigation of fraud risks, working with Fraud Strategy, Risk, and Compliance teams., • Proactively monitor emerging fraud trends, ensuring appropriate operational responses., • Drive improvements in fraud detection, loss reduction, and false-positive minimisation. People Leadership • Lead, motivate, and inspire a team of contact centre agents, team leaders, and fraud specialists., • Set clear objectives, manage performance, and foster a high-performance culture., • Provide ongoing coaching, training, and career development opportunities., • Promote a positive working environment that values teamwork, customer focus, and continuous improvement. Governance, Compliance & Reporting • Ensure all activities comply with regulatory obligations (FCA, PRA, PSD2, GDPR, AML regulations, etc.) and internal fraud policies., • Maintain accurate case documentation, audit trails, and MI reporting., • Produce and present regular management information, highlighting fraud trends, team performance, and operational challenges., • Act as the point of escalation for high-risk or complex fraud cases. Continuous Improvement & Innovation • Champion process improvements, automation, and adoption of new technologies to enhance fraud prevention and investigation., • Collaborate with IT, Analytics, and Risk teams to improve system capability and reporting tools., • Gather and act on customer and employee feedback to improve service delivery., • Support strategic initiatives and change programmes within the wider Fraud & Financial Crime function. Key Performance Indicators (KPIs) • Contact centre SLA adherence (average speed of answer, abandon rate, call handling time)., • Fraud case resolution time and quality., • Fraud loss prevention and recovery rates., • Accuracy of fraud detection vs. false positives., • Employee engagement and attrition rates., • Regulatory compliance (audit findings, breaches, incidents)., • Customer satisfaction (CSAT, NPS, complaint levels). Leadership & Management • Strong leadership, coaching, and people development skills., • Strong understanding of fraud typologies across banking, payments, and digital channels., • Knowledge of fraud detection tools and systems (e.g., Falcon, Actimize, SAS, internal fraud monitoring platforms)., • Proven experience in contact centre management, including workforce planning and service delivery., • Strong analytical and decision-making skills., • Strong verbal and written communication skills, with the ability to present complex data clearly., • Ability to build relationships across multiple functions (Operations, Risk, Compliance, IT, Customer Services) Customer Focus • Dedicated to balancing fraud risk management with a positive customer experience., • Strong problem-solving mindset with empathy for customers impacted by fraud. Experience & Qualifications • Significant experience managing contact centre operations, preferably within a fraud or financial crime environment., • Background in banking, financial services, fintech, payments, or telecommunications (preferred)., • Experience with fraud monitoring, detection, and case management systems., • Proven track record of delivering operational improvements and managing large teams., • Process Excellence • Collaboration, • Communication, • Emotional Intelligence, • Open-Mindedness, • Critical Thinking, • Solution Orientation, • Entrepreneurship, • AI Proficiency, • Data Literacy #LI-CW1

Customer Services Assistant - Liverpool. We are a premier provider of catering and onboard services to the British Railway Industry.

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. \n As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store. \n Key responsibilities include: \n Maximise profit: \n \n • Have a clear focus on delivering great availability for your customers.\n, • Play an active role in your store to sell a 1 & save a 1 to help drive sales.\n, • Proactively support and work with the Talking Shop Rep in your store.\n, • Support team engagement in your store.\n, • Play a part in creating an inclusive culture where everyone can be their best.\n, • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.\n, • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.\n, • Follow and implement all cash handling and security policies & processes.\n, • Love your customers by being approachable.\n, • Look after our own by being respectful.\n, • Work together by being enthusiastic.\n, • Hate waste by taking action.\n, • Proven experience in a retail management or supervisory role.\n, • Communicates effectively with every colleague to deliver store tasks first time, every time.\n, • Plans and organises the shift, using every member of the team.\n, • Provides balanced feedback when needed to improve the performance of every colleague.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 28 days holiday (including Bank Holidays).\n, • Christmas vouchers increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. \n As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store. \n Key responsibilities include: \n Maximise profit: \n \n • Have a clear focus on delivering great availability for your customers.\n, • Play an active role in your store to sell a 1 & save a 1 to help drive sales.\n, • Proactively support and work with the Talking Shop Rep in your store.\n, • Support team engagement in your store.\n, • Play a part in creating an inclusive culture where everyone can be their best.\n, • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.\n, • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.\n, • Follow and implement all cash handling and security policies & processes.\n, • Love your customers by being approachable.\n, • Look after our own by being respectful.\n, • Work together by being enthusiastic.\n, • Hate waste by taking action.\n, • Proven experience in a retail management or supervisory role.\n, • Communicates effectively with every colleague to deliver store tasks first time, every time.\n, • Plans and organises the shift, using every member of the team.\n, • Provides balanced feedback when needed to improve the performance of every colleague.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 28 days holiday (including Bank Holidays).\n, • Christmas vouchers increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent. To continue our growth and expansion, we now require a truly exceptional, driven and proven Assistant Store Manage r to join our Flannels team in St Helens . Maximise turnover to exceed required targets and identify opportunities to continually improve performance Manage and motivate the performance of the team to ensure sales targets are met and exceeded Be a strong presence on the shop floor to drive sales both personally and through the team Ensure exceptional customer service is delivered at all times Ensure all members of the team have the tools and knowledge to deliver the key business objectives Manage the presentation and merchandising of seasonal stock in line with Head Office directives Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors Ensuring all paperwork, policies and procedures are carried out efficiently and accurately Drive and deliver KPI's Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role Skills and knowledge: You should have a strong clientele background, with a solid database of personal contacts and clients Previous retail experience within the luxury/premium sector at a leadership level is essential You will be an exceptional people manager, with strong leadership and motivational skills Excellent communication, planning and organisational skills Excellent analytical skills, the ability to interpret financial and sales data A high level of brand awareness and product knowledge An awareness of the local area Personal qualities High level of personal energy to drive projects to completion Confident and assertive Positive and enthusiastic with a can do attitude Passion for fashion retail Professional manner Trend aware, fashion conscious and well presented at all times Basic rate salary £32,661 per annum Weekly/Monthly Quarterly Commercial Bonuses Stocktake Bonuses Commission led bonuses across a wide range of products Monthly Group Rewards and Recognition Long Service awards We offer a wide range of Development Courses with National Qualifications 28 Days Holiday 50% Instore Uniform Discount Discounted Gym membership Group Wide 20% Discount across all Frasers Group brands

Customer Service Assistant for TransPennine Express (TPE) at Liverpool Lime Street Train Station. Pay Rate: £13.20 per hour. Hours : Full Time (40 hours) and Part Time (16 hours over 2 days per week) Shifts : Rotational shifts between 5:30am and 9pm, including some weekends . Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts. We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. AS A CUSTOMER SERVICE ASSISTANT YOU’LL: Operating platform trucks for train-side deliveries (Full training provided). Loading/offloading catering equipment/stock from TPE trains. Order assembly and stock control. Comply with Health we provide dynamic career opportunities with a host of benefits: Discounted Meal while on shifts. Employee Discounts. Friends and Family Discount App. Award-winning training, apprenticeships and development programs. Health

Assistant Manager St Helens. Merseyside £27,000 + Package + Benefits As a result of our client's expansion plans and their continued ongoing success we are seeking a dynamic Assistant Manager. In this role you will be a key member of the store management team and will report to the Store Manager. What are we looking for? To be successful in this role you will be a dedicated and experienced retail professional. You will lead by example and inspire our retail colleagues to maximise sales and deliver excellent customer service. As an Assistant Manager you will ensure that the store is well merchandised and continually look at ways to develop and improve business performance within the Departments that you are responsible for. Working closely with the Store Manager you will have excellent communication skills and demonstrate a coaching management style, being clear, open, and honest. You will ensure retail colleagues are trained to the highest of standards whilst having the ability to take corrective action when necessary. The successful candidate will have a positive, can-do attitude towards their role. With a record of meeting targets, you will be career focused and self-motivated to get the best from your team. In return, they offer a great salary, along with additional benefits and the opportunity to progress within an ever-growing business. Why our Client? One of the UK's fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in their Head Office and fulfilment positions at our state-of-the-art distribution centres, you're sure to find the role to match your skills and your ambition. By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. \n As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store. \n Key responsibilities include: \n Maximise profit: \n \n • Have a clear focus on delivering great availability for your customers.\n, • Play an active role in your store to sell a 1 & save a 1 to help drive sales.\n, • Proactively support and work with the Talking Shop Rep in your store.\n, • Support team engagement in your store.\n, • Play a part in creating an inclusive culture where everyone can be their best.\n, • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.\n, • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.\n, • Follow and implement all cash handling and security policies & processes.\n, • Love your customers by being approachable.\n, • Look after our own by being respectful.\n, • Work together by being enthusiastic.\n, • Hate waste by taking action.\n, • Proven experience in a retail management or supervisory role.\n, • Communicates effectively with every colleague to deliver store tasks first time, every time.\n, • Plans and organises the shift, using every member of the team.\n, • Provides balanced feedback when needed to improve the performance of every colleague.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 28 days holiday (including Bank Holidays).\n, • Christmas vouchers increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. \n As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store. \n Key responsibilities include: \n Maximise profit: \n \n • Have a clear focus on delivering great availability for your customers.\n, • Play an active role in your store to sell a 1 & save a 1 to help drive sales.\n, • Proactively support and work with the Talking Shop Rep in your store.\n, • Support team engagement in your store.\n, • Play a part in creating an inclusive culture where everyone can be their best.\n, • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.\n, • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.\n, • Follow and implement all cash handling and security policies & processes.\n, • Love your customers by being approachable.\n, • Look after our own by being respectful.\n, • Work together by being enthusiastic.\n, • Hate waste by taking action.\n, • Proven experience in a retail management or supervisory role.\n, • Communicates effectively with every colleague to deliver store tasks first time, every time.\n, • Plans and organises the shift, using every member of the team.\n, • Provides balanced feedback when needed to improve the performance of every colleague.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 28 days holiday (including Bank Holidays).\n, • Christmas vouchers increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n

Intercom / AI automation Consultant Contract: 1-2 months (potential to convert to a permanent opportunity) £Competitive Day Rate Remote Company We’re excited to be supporting a fast-growing, mission-led organisation in the education technology sector. They provide innovative, tech-enabled learning solutions to a diverse user base, combining modern platforms with a people-first approach. With rapid growth and an expanding product offering, they’re looking to strengthen their Support Services team with experienced, customer-focused professionals who thrive in dynamic environments. Role As an AI Intercom Automation Specialist, you’ll improve and scale the customer support function by optimising Intercom workflows and enhancing their AI assistant (Fin AI). You’ll build no-code/low-code automations, streamline ticket routing, and increase the volume of issues resolved without human intervention. You’ll also create dashboards, escalations, and integrations with Slack and Salesforce to improve visibility across teams and ensure a faster, smarter support experience. Skillset required • Intercom / Support Platforms: Hands-on experience configuring Intercom (or similar tools such as Zendesk), including workflows, routing, and automation., • AI / Automation: Ability to build no-code/low-code automations; experience writing or refining AI prompts/training data (Fin AI or similar tools is a strong advantage)., • Technical aptitude: Comfortable navigating multiple systems (e.g., Intercom → Slack → Salesforce), analysing data, and troubleshooting issues., • Process & optimisation mindset: Able to design scalable support processes, streamline ticket handling, and improve efficiency. Rewards This is a fantastic opportunity to join a growing team during a pivotal period. You’ll play a key role in improving outstanding support to a diverse user base while helping shape internal processes. The contract runs until around the new year, with the possibility of extension or a temp-to-perm conversion for the right candidate. If the above E-learning job is of interest and you want to know more, get in touch or apply using the form below. Drop me an email at .

Store Supervisor - Liverpool Industry: Designer collectible pieces Location: Liverpool Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Supervisor to work alongside our Assistant Store Manager in our new Liverpool store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager. Responsibilities • Act as the store-in-charge, overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Multi-lingual language ability, • Retail management experience from department stores or concession counters If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

As a National Account Manager, you’ll play a key role in driving John West’s growth within the Discount and Convenience channels. You’ll own and deliver strategic customer plans, strengthen partnerships, and translate commercial insights into real business results. This is an exciting opportunity to join a dynamic team at our Liverpool office and make an impact in a fast-paced, collaborative environment. Your Responsibilities: • Develop and deliver ambitious strategic customer plans aligned with our commercial scorecard., • Take P&L ownership of your accounts, ensuring delivery of volume, value, and profit targets., • Build strong, cross-functional relationships with customers and internal teams to grow brand visibility and performance., • Lead joint business planning (JBP) and performance reviews with customers., • Partner with Marketing, Category, Finance, and Supply Chain teams to execute brand and category initiatives., • Manage trade investment budgets to maximise ROI for both John West and the customer., • Drive effective forecasting, evaluation, and reporting to ensure accuracy and business alignment. Why Choose Us? • Our Values: We believe our values set the culture within the organization and they are so important to us. We are a team of passionate, humble, and respectful individuals driven by a responsible, collaborative, and innovative approach to our work., • Collaborative Environment: At John West, you'll join a team-oriented environment where you’ll work alongside Marketing, Sales, and Supply Chain experts. Our collaborative culture brings together diverse perspectives, helping you grow and succeed through shared expertise and innovative, • Meaningful Impact: In this role, you’ll have the opportunity to make a real difference. Your contributions will directly support our growth objectives, enhance customer relationships, and strengthen our brand’s presence in the market, allowing you to see the results of your work in action., • A new chapter for your career: We believe in nurturing talent. You’ll have access to ongoing learning opportunities and mentorship, empowering you to advance your skills, broaden your expertise, and grow within a John West and Thai Union Group. About You: • Proven FMCG experience, ideally within or closely supporting a sales function., • Strong numerical, analytical, and commercial acumen., • Exposure to account management or customer-facing roles, such as Account Executive, Buyer, or Category Assistant., • Understanding of branded business dynamics and collaboration with marketing., • Passion, energy, and resilience to succeed in a fast-moving environment., • Excellent communication and relationship-building skills., • A proactive, hands-on mindset and a true team player attitude. About Us John West Foods is part of Thai Union, who are committed to “Healthy Living, Healthy Oceans.” With a focus on health and wellbeing across our portfolio, John West fits perfectly as we have been delivering natural protein powering body and mind since 1857. We take our responsibility to sustainable fishing and the marine environment seriously – in 2016 Thai Union launched SeaChange – our strategy for looking after the oceans and managing our waste, our responsibility to our people working around the globe and the communities we work with. We set ourselves and our peers some challenging targets to be more sustainable and we’re making great progress. Our values drive how we approach our work and engage with our people and customers. These values are to be passionate, humble, respectful, responsible, collaborative and innovative. We do great work, the right way, in challenging times, but we have a strong team that gets the job done. Our people are full of positivity, resilience, fortitude and humour. We are committed to creating an inclusive work environment where everyone feels valued and recognized for who they are. This is a critical component of our success. Each of our employees adds value to the company regardless of gender, education, religion, origin, nationality, disability or age. What we can offer you • A competitive salary (dependent on experience), • 4 days in the office and up to 1 day at home, • 27 days holiday plus bank holiday (the ability to purchase an additional 3 days annually), • Discretionary bonus (based on company and personal performance), • A defined contribution pension scheme (maximum employer contribution of 7%), • Private Medical Insurance – individual membership paid for by John West, • Life Insurance, • Flexible Benefits – gym discount, cycle to work, holiday buy, wellbeing at home, flex pot into pension etc, • Employee Assistance Programme – which provides support to help you navigate personal or work related challenges, • 1 day paid volunteer day, • Annual awards (linked to John West values, company and team events) Next Steps If you’re passionate about making a difference and thrive in a collaborative setting, we’d love to hear from you! We will review your application and if we think you meet the criteria of the role, we will reach out. You will have a call with one of our recruitment team and then if we move to the next stage, we will set up an interview with your potential new manager either face to face or via Teams. Final stage interviews are usually face to face.

Customer Experience Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. The Liverpool Empire Theatre is the largest two-tier theatre in the country, hosting the best in touring theatre productions including musicals, opera, ballet and comedy. This iconic venue plays a crucial role in the cultural offering of the Liverpool City Region and celebrates its 100th anniversary in 2025. You’ll report to the Theatre Manager and be responsible for the Deputy Customer Experience Manager, Hospitality and Events Manager, Assistant Customer Experience Manager and Cellarperson. In addition oversight of the Customer Experience Team including Duty Managers, Supervisors, and Team Members. Additionally, you will collaborate with colleagues in the ATG Head Office, particularly the Hospitality and Risk teams. You will take an active interest in your team’s talent and development as well as your own. You will work closely with venue colleagues across all departments to drive the vision of the venue forward, actively considering how your expertise and team can support the growth of the business. This post will comprise a mix of day, evening and weekend work and is based full time at the venue. Primarily you are a strong retail focussed professional, with strong people and organisational skills able to work in an agile and target driven environment. Interested? Please click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Salary: £39,000Closing Date:

We welcome any experience in the following areas: sales representative, sales, field sales, marketing executive, retail, call centre, receptionist, warehouse, bartender, sales assistant, front of house and any other customer service or sales role. With increasing demand from our multimillionaire cli

Banjo’s is currently looking for a friendly and motivated Assistant Sales Manager to join the St Helens team! Leading the Sales Team, you’ll be responsible for providing excellent customer service, supervising employees and assisting the Sales Manager with managing the daily operations of the ba

In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable ex...

Assistant Manager | Premium Brand | Salary up to £35,000 + Bonus and Benefits We have an exceptional opportunity for an Assistant Manager to join a renowned brand celebrated for its timeless and quality product, and effortless style. This is the ideal role for someone who thrives in an inspiring retail environment and is passionate about delivering an elevated customer experience. The role is a nic...

As one of our Assistant Store Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!. Lead the way with in store tasks, delivering regular coaching and mentoring

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey.

We seek an Assistant Store Manager to work alongside our Store Manager in our new Liverpool store, leading retail operations and ensuring exceptional customer service. Assist the Store Manager with all aspects of store operations. This key role manages the store across all retail operations and ensu

Customer Service Manager), you're key in supporting the Store Manager to help your store reach its full sales potential, operate smoothly, and create a positive, engaging work environment. Rebel Liverpool is on the hunt for an Assistant Store Manager who lives and breathes sport, thrives on smashing

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey.

They would also be happy to consider candidates who may not have optical experience but have worked within a retail role and have excellent customer service skills and would like to gain experience within the optical sector. Optical Assistant - Wallasey, Merseyside. An Optical Assistant is required

Premium Food and Beverage Assistant - Liverpool, Merseyside.Got a flair for fast-paced service and high-energy crowds? We’re looking for enthusiastic, customer-focused food & beverage assistants to join our premium team at Hill Dickinson Stadium with Aramark serving fans delicious premium food and

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. Customer Service Assistant - Merseyside. You should be effic

Entry Level Sales and Customer Service Assistant (Central London) - Immediate Starts Available -. Deliver professional and exception customer service by addressing inquiries and providing product information.

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Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Whether your background is in customer

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. Join us as a Customer Assistant in our Weston Club offering a 16-20 hour contract which is fully flexible over 7 days, including evenings and weekends. You are confident at challenging the way things a

Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. Join us at Barclays as a Customer Service Advisor and hel

We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!. A typical day in the life of a Membercare Assistant:. Maintain a professional demeanour and uphold the club's reputation for excellent customer service.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a rol

Inspire your team to deliver great customer service, be the go-to person for customer and team queries.

This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to

It's very simple - if we can be the best Care Assistant we can be by being kind and supportive in every way to our residents, their families and our colleagues, then we're all doing a great job. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role wil

Are you our next Care Assistant? Here's more about the role:. It's very simple - if we can be the best Care Assistant we can be by being kind and supportive in every way to our residents, their families and our colleagues, then we're all doing a great job. Our goal is to be a diverse, inclusive orga

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role wil

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each o

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role wil

By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respec

As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. To join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach a

Here’s a taste of what you will be doing as a Savings Customer Ambassador: - Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture Deliver outstanding service in every customer i

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring t