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CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £29,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £4,000 to £6,000pa (uncapped) Total package between £35kpa and £ £37kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye
Our Front of House team is looking for an experienced Host/Hostess to join the family. Service is always at the forefront so you must be exceptionally welcoming, dynamic and friendly. Our guests choose us for a memorable experience, and you will make each experience extra special. Benefits include: Highly competitive salary 50% Discount on food and drink for up to 6 people to use in Duck & Waffle or SUSHISAMBA® restaurants 28-day holiday allowance Complimentary breakfast and dinner during shifts 'Refer-a-friend’ cash incentive scheme Employee of the Month rewards Internal Training and career development Pension Scheme – including employer contributions Yearly Staff party Your Requirements: The Host/Hostess is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests. The Host/Hostess also answers phones politely and promptly with appropriate scripting and records all reservations into the reservation system. The Host/Hostess plays an integral part in the flow and pace of our dining service. As a Host/Hostess, we would love you to have: Experience in a fast-paced hospitality environment Availability to work evenings, weekends and most holidays Excellent written and verbal English language communication skills Greet guests and seat them at tables or in waiting areas Exceptional attention to detail Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant Ability to multi-task and follow directions Flexibility in scheduling is strongly preferred Salary: up to £15 per hour Schedule: Full Time Experience: Minimum 1 year of experience Location: Heron Tower, 110 Bishopsgate, London EC2N 4AY, UK
Three star Hotel in Paddington W2 currently recruiting for an enthusiastic and confident individual to join our reception team immediately. The full time role is for 6 days a week including weekends to work day and night shifts. We are looking for candidates with previous hotel reception experience, however full training is given, with good communication and organization skills. The duties include responding to guests with a friendly attitude, answering telephone calls and email, taking reservations, check-in/out, and take payments and inputting bookings and responding to emails. If you are looking for a stimulating job with a great team then please forward your CV. Thank you
Family run busy bar & restaurant looking for a full time manager to oversee daily service & manage staff. We are currently looking for someone who has at least 1 years experience in management to start immediately. Duties will include; - overseeing daily service - keeping an eye on stock & making sure it’s being rotated - managing staff & making sure they are doing the tasks needed in a timely manner - managing reservations & keeping customers happy & satisfied - liasing with the owners to keep them up to date with any issues/problems Current shifts would be; tuesday 3:45-11:30 wednesday 3:45-11:30 friday 5-12 saturday 5-11:30 sunday 11:45-8 We are looking to hire someone immediately so please only apply if you have experience & are available for a phone call meeting & trial shift next week. Please message with any questions.
Reception Manager - Gymkhana Salary - Up to £50,000 pa Schedule - Full Time Experience - previous experience in a quality restaurant Gymkhana are seeking a Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Operating in Mayfair for over a decade, Gymkhana is inspired by the bars, social, sports, and members’ clubs of the British Raj in India. It serves contemporary Indian cuisine using seasonal British ingredients, with a strong focus on the tandoori oven. Since its opening in 2013, Gymkhana has garnered numerous accolades, including its first Michelin star and, in 2024, a second Michelin star, making it the first Indian restaurant in London to hold two.The restaurant was also named Restaurant of the Year by Restaurant Magazine and BMW Square Meal in 2014. As Giles Coren of The Times remarked, "Gymkhana is the best restaurant I have ever been to." The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Prior experience as a Reception Manager or Head Receptionist in a fast paced, quality restaurant; Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.
To lead our restaurant's marketing initiatives. The ideal candidate will develop and implement strategies to increase brand awareness, attract new customers, and retain loyal patrons, ensuring our restaurant continues to thrive in a competitive market. Key Responsibilities: 1.Marketing Strategy Development: · Develop and execute comprehensive marketing plans to promote the restaurant's brand, menu offerings, and special events. · Analyze market trends and competitor activity to identify opportunities and threats. 2.Brand Management: · Ensure consistent branding across all marketing channels, including social media, print, email, and in-restaurant materials. · Develop compelling content that aligns with the restaurant's vision and values. 3.Digital Marketing: · Manage the restaurant’s social media accounts, creating engaging posts and responding to customer inquiries. · Plan and execute digital advertising campaigns on platforms such as Google Ads and social media. · Optimize the restaurant’s website for user experience, SEO, and online reservations. 4.Promotions and Events: · Plan and coordinate marketing campaigns for new menu launches, holiday promotions, and special events. · Partner with local businesses and influencers for cross-promotional opportunities. 5.Customer Engagement: · Develop loyalty programs and strategies to improve customer retention. · Monitor and respond to customer feedback on review sites, social media, and other platforms. 6.Analytics and Reporting: · Track and report on the performance of marketing campaigns, using data to refine strategies. · Maintain and analyze customer data to better understand demographics and preferences. 7.Budget Management: · Manage the marketing budget, ensuring effective allocation of resources to maximize ROI. · Negotiate with vendors for advertising, printing, and promotional materials. 8.Collaboration: · Work closely with the restaurant management team to align marketing efforts with operational goals. · Train staff on promoting events, specials, and customer service best practices.
Restaurant receptionist/ host/hostess-Experienced-35-43 hours Fish! Restaurant in Borough Market is looking for an experienced and enthusiastic restaurant host/ess who enjoy working in a fast paced service. Please note that we can only consider applicant with Restaurant Receptionist experience at least 2 years ! We are looking for someone who has great knowledge of how to handle a busy, high volume service with high turnover, knowledge of table turning, has high energy, can work independently and in team. "Think on your feet" The restaurant is a brasserie style, counts 110 seats inside and 40 outside. We are open every day and welcome around 2500 guests weekly. The service style is casual and friendly but professional and efficient. For the role you will need: -Availability to work full time 30-40 hours, as per weekly rota.Please note we can't offer part time or fixed days off. -Minimum 2 years previous restaurant receptionist/host experience in a high volume service -Highly organized nature with great attention to details -Knowledge of Opentable booking system -The ability to handle high volume customers flow -Some computer skills,knowledge of excel-word documents. -A welcoming manner -Great team player with strong communication skills The core functions for the role are as follows: -Management of online( Opentable) walk-in and phone reservations, party reservation organizing. -Daily admin of menus, reservations-using word&excel documents. -Responsible for welcoming guests to the restaurant, seating reservations and walk ins, -Dealing with all requests and queries in an efficient and professional manner whether face to face or over the telephone or in emails. -Follow the opening,closing and daily duties procedure. What the company offers to you: -Full time hours,Hourly earnings £14 / hours including tronc. Plus tronc bonus on top of hourly wage. -Monthly payment with early access via Wagestream -Various weekly rota of double & single shift, 2-3 days off. -Staff drink and meal when in duty -Uniform -£500.00 Refer a Friend bonus -50% discount when dining with us pus 20% family discount -Pension scheme -28 days holiday ( inc bank holiday), increasing with length of service -Be a part of bubbly Borough market’s spirit All applicants must be eligible to work in the UK and must obtain a Share Code prior to application.
We are looking for an enthusiastic Senior Receptionist to join our team here at Zuma. Our Receptionists are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working at a fast pace whilst maintaining Zuma’s high standards. The requirements - A passion for delivering an exceptional guest experience, hunger to learn - Previous experience in a similar high-end restaurant - Experience with SevenRooms reservation system or similar - Ability to multitask - Excellent communication skills - Great team player The Benefits We take great pride in giving the best experience to our customers through great service and quality. We ask you to work hard so we want to reward this. We know that we can’t do this without you! To celebrate your success, we have created some of the best benefits around. To name a few: - World class in-house training; we want you to have all the tools to be the best - Opportunity to travel the world with our five incredible worldwide brands - Lifeworks – make great savings on things like shopping, restaurants, travel and health and wellbeing - Long service awards to show that we love having you around! - Exciting In-house incentives - Travel season ticket loan to help you save your hard earned money getting to work - Family meal on shift - Staff Discount across ZUMA, ROKA, Oblix & INKO NITO - Cycle to work scheme – keep fit and save money on travel, what’s not to love! Are you ready?! Join our team, start your story today.
Job Title: Hostess Location: NEW High-End Bar/Lounge, Chiswick, London Job Type: Full-Time/Part-Time About Us: Exciting new bar and lounge! September opening! Located in the heart of Chiswick, our bar/lounge is renowned for its elegant ambiance, exceptional service, and sophisticated clientele. We are seeking a well-presented and professional Hostess to join our distinguished team. If you thrive in a high-end environment and have a passion for hospitality, we want to hear from you. Role Overview: As the Hostess, you will be the welcoming face of our establishment, ensuring every guest receives a warm reception and an unforgettable experience from start to finish. Your role is vital in maintaining the luxurious atmosphere our guests expect. Key Responsibilities: - Warmly greet guests upon arrival and ensure they feel welcome. - Manage reservations and coordinate seating arrangements efficiently. - Present menus and provide initial information about our offerings. - Maintain a pristine and organized reception and seating area. - Collaborate closely with the bar/lounge team to ensure seamless service. - Address guest inquiries and resolve any issues with professionalism. - Uphold the bar/lounge’s high standards of service and presentation. Requirements: - Must be over 21 years of age. - Impeccable presentation and grooming standards. - Previous experience in a high-end hospitality environment is preferred. - Outstanding interpersonal and communication skills. - Strong organizational abilities and attention to detail. - Ability to work flexible hours, including evenings and weekends. - Familiarity with reservation systems is an advantage. Benefits: - Competitive salary and gratuities. - Opportunities for career advancement and professional development. - Work in a vibrant, upscale environment. - Employee discounts on food and beverages. - Prime Chiswick location with excellent transport links. - COMPETITIVE SALARY! Application Process: We are committed to hiring the best and therefore have a strict interview process to ensure our team maintains the highest standards. If you believe you have what it takes to excel in this role, please send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to - Application Deadline: 15th August 2024 Join us in delivering unparalleled service and creating memorable experiences for our guests. We look forward to meeting you! Further details will be discussed at the interview stage.
La Nonna Pasta Fresca Job description We are looking for FOH staff to join our vibrant team! 15-20 hours a week Our business is growing and we have an exciting opportunity to join us in a new 40 cover restaurant within the vibrant bustle of Brixton Market. The Concept: La Nonna Pasta Fresca serves an array of fresh pasta dishes in a busy contemporary open kitchen setting. All of our pasta and sauces are made from scratch with passion on site each day, using the freshest of ingredients. We need super star waiters/waitresses who will thrive in a fast paced environment - Key responsibilities: Be responsible for receiving and confirming walk-ins, telephonic and online reservations Ushering diners to their tables and providing them with menus Transporting food orders from the kitchen to each pertinent table Mixing and pouring beverages as needed Work with us to build an exceptional reputation and hunger for our food! The Ideal Candidate will: Be passionate about fresh pasta/Italian cuisine Have experience of working in a restaurant setting Have excellent verbal communication and memorization skills Have a great work ethic that they can instill in others
Ukai is a modern Japanese Restaurant, based in Notting Hill, serving contemporary Japanese cuisine boasting a lively Robata grill and creative Sushi. Since the quality of our service is crucial to success the right applicant must have previous experience in a high-end and fast-pace environment. Responsibilities include: Greeting guests upon entrance Organise the reservations, and seat guests accordingly Recognise guests reservations notes & communicate to the respective team member Micro manage table return-times Skills necessary: Excellent verbal communication skills General maths skills Great customer service and conflict-resolution skills, and a commitment to professionalism Ability to work on your feet for hours at a time Excellent teamwork ability Working with us offers you a superb range of benefits including: Cash & Card tips Paid Holidays Weekly/Monthly Cash incentives 1-to-1 Speciality Training for specific areas regarding Food & Beverage
We are looking for an enthusiastic receptionist with a genuine passion for hospitality and a desire to make every guest feel welcome. The ideal candidate will have great communication and organisational skills with the ability to maximise space with great problem-solving skills and know how to keep cool under pressure. Experience using resy is preferable but not essential. Responsibilities. Manage all reservations, both via the general inbox and phone, in a professional and warm manner. Facilitate a positive guest experience by being an ambassador for our brand, and welcoming first point of contact for all. Manage stationery orders and storage of stock. Work with the kitchen team to finalise menus for regular service and special events. Support with booking in large groups and events. Plan and manage floor plans to support a smooth flow of service and the functioning of our front of house team. Requirements. Previous experience in a similar environment desirable by not essential. Knowledge of resy preferable. Exceptional written and verbal communication skills. We do not prioritise English native speakers, but as we are a London-based restaurant we do expect a strong command of the language in order to best interact with our team and guests. Knowledge of basic computer software such as Microsoft 360 and Google Suite. We offer. £200 a month employee of the month’ awards with bonuses. £500 ‘refer a friend’ bonus. 50% staff discount on food and beverage at all sites. Cycle-to-work scheme Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip programme to meet farms, fish markets and vineyards. We offer qualifications, including, WSET, health and safety, food training. Company donations to charities our staff feel are close to home. Whole team staff parties. Wholesome staff meals, end of service drinks. 28 days holiday [including bank holidays] per year. Pension provider | The Peoples Pension.
Based in Chiswick W4 Hours: up to 42 hours per week - Overtime paid in addition to contracted hours but also flexible if required. Join Our Team at Le Vacherin About Us: At Le Vacherin, we are dedicated to creating unforgettable dining experiences, blending exceptional cuisine, fine wines, and outstanding service. Renowned for culinary excellence, we proudly hold accolades such as a Michelin rating and 2 AA Rosettes. Our passionate team is committed to crafting memorable moments for our guests and providing a truly remarkable dining journey. Your Role: As a Waiter at Le Vacherin, you will be the face of our restaurant, embodying our commitment to excellence. Your key responsibilities include: Delivering exceptional table service, offering insights into our diverse menu of food, wine, and cocktails. Answering phone calls professionally, recording guest reservations and details accurately. Taking orders efficiently and liaising with the kitchen team for seamless service. Presenting and explaining menus, including specials, to enhance the guest experience. Ensuring guest satisfaction and promptly communicating concerns to managers or supervisors. Assisting with table setup, clearing, and resetting for the next guests. Demonstrating warmth and personality in interactions with guests and colleagues, acting as an ambassador for Le Vacherin. Supporting and training new team members while maintaining a positive and professional demeanor. What We’re Looking For: To excel in this role, you should bring: Previous experience in a supervisory or similar role in upscale dining, with exposure to Michelin-starred or AA Rosette establishments as a plus. A passion for delivering exceptional customer service and creating memorable dining experiences. Genuine enthusiasm for fine dining and beverages, with a desire to continuously learn and grow. Strong attention to detail and effective communication skills (verbal, written, and numerical). A cooperative, team-oriented attitude that fosters a positive work environment. Punctuality, energy, and a proactive approach to challenges. Adaptability to embrace new concepts and processes, coupled with a positive and friendly demeanor. Compensation & Benefits: We value and support our team members, providing opportunities for growth and well-being. Benefits include: The ability to keep all cash and credit card tips earned in your section. A tronc and service charge system that ensures your hourly wage exceeds £13 per hour. Comprehensive training programs, including Food Safety, First Aid, Health & Safety, and more. Language and personal development courses in English and French, fully funded by the company. Complimentary staff meals are provided twice daily (breakfast and dinner). A generous employee discount for family and friends. A competitive salary based on experience, plus service charges. Join us at Le Vacherin and become part of a dynamic team dedicated to delivering exceptional dining experiences. If you’re passionate about fine dining and outstanding service, apply now and start your journey with us!
HAM. Restaurants – Events Supervisor HAM. Restaurants are a renowned group of independent restaurants and wine bars (Crispin, Bar Crispin, Bistro Freddie and Crispin x Studio Voltaire). With four restaurants across central London, we offer exceptional dining, premium wines and unforgettable experiences. With multiple venues, we host a variety of events ranging from private dinners to large corporate gatherings, weddings and collaborations with some well-known brands and clients across London. We are seeking a dynamic and experienced Events Supervisor to join our team and ensure seamless delivery of memorable occasions across our locations. The Events Supervisor will oversee all aspects of event coordination, including reservations, guest interactions and operational delivery across venues and locations. You will work closely with the Head of Events and Sales to ensure smooth planning, preparation and execution. In addition, the Events Supervisor will be required to host and deliver exceptional service to our guests as part of the events team. The Events Supervisor can expect: £32000 per annum, including service charge Free dining and drinks for you and a guest for all new team members 50% off dining for you and 3 guests at Bar Crispin, Crispin, Bistro Freddie, Crispin x Studio Voltaire 20% off retail wine Personalised development plans for continued learning and progression Group socials Opportunities to work with our wider team at internal and external events, chef collaborations, weddings, and food fairs etc. HAM. Restaurants is a group of independent and design-lead restaurants and wine bars in Central London. Restaurants consists of Crispin, Bar Crispin, Bistro Freddie, Crispin x Studio Voltaire and Crispin Events & Catering.
Azura is a vibrant restaurant and bar establishment in the heart of London, renowned for its exceptional dining, entertainment and guest experience. We are seeking an enthusiastic, experienced and hands-on Reservations/Reception Manager. Responsibilities: - Guest Reservations: Manage the end-to-end reservation process, from handling inquiries to confirming bookings, with a focus on accuracy and personalised service. - Guest Experience: Act as a primary point of contact for guests, ensuring every interaction reflects the high standards of Azura’s hospitality. - Table Management: Efficiently allocate and manage table bookings to optimize capacity while ensuring comfort and exceptional service for all guests. - Email Communication: Respond promptly and professionally to guest inquiries and booking requests received via email, maintaining a friendly and clear tone. - Hands-On Service: Collaborate closely with the hostess and restaurant team to assist with guest check-ins, accommodate special requests, and resolve any issues promptly and professionally. - Feedback & Insights: Gather guest feedback, identify trends, and share insights with management to continuously elevate the guest experience. Requirement: - A passion for hospitality and guest satisfaction. - Previous experience in reservations or front-of-house roles. - Outstanding communication and interpersonal skills, with a warm and professional demeanour. - Strong organisational skills and attention to detail. - Proficiency in reservation software (Ideally Sevenrooms) Morning OR evening shift available. If you’re passionate about creating unforgettable guest experiences and thrive in a hands-on role, we’d love to hear from you!
Location: Knightsbridge, London About Us: Şekerci Cafer Erol has been crafting world-class Turkish delights, chocolates, and pastries since 1807. As a family-owned business with over two centuries of tradition, we take pride in blending artistry and heritage to deliver exceptional products. With our Knightsbridge, London branch, we aim to bring a taste of this unique culture to new audiences while maintaining our commitment to quality and excellence. Job Description: We are seeking a friendly and professional Host/Hostess to be the face of our London store. You will play a key role in creating an unforgettable experience for our guests by providing exceptional service and ensuring a welcoming atmosphere. Key Responsibilities: · Greet and welcome customers with a warm smile and a friendly “Welcome!” · Accompany customers to their tables and provide them with our menus. · Assist guests in navigating the menu and answering any questions about our products or brand story. · Manage reservations and ensure efficient customer flow throughout the store. · Maintain a clean and organized front-of-house area, ensuring it reflects the brand’s high standards. · Coordinate with team members to create a seamless and enjoyable customer experience. Requirements: · Previous experience in a customer-facing role is preferred. · Strong communication skills in English (additional languages are a plus). · Friendly, outgoing, and professional demeaner. · Ability to multitask and work under pressure. · Passion for hospitality and providing excellent customer service. What We Offer: · The opportunity to work with a globally respected heritage brand. · A vibrant and supportive work environment. · Competitive pay with opportunities for growth. · Training to enhance your skills and develop your career in hospitality. · 15% Staff Discount and 1 Meal per day.
**Job Title: Bar manager Location: NEW High-End Bar/Lounge, Chiswick, London Job Type: Full-Time About Us: Exciting new bar and lounge! Located in the heart of Chiswick, our bar/lounge is renowned for its elegant ambiance, exceptional service, and sophisticated clientele. We are seeking a well-presented and professional Hostess to join our distinguished team. If you thrive in a high-end environment and have a passion for hospitality, we want to hear from you. Role Overview: As the Hostess, you will be the welcoming face of our establishment, ensuring every guest receives a warm reception and an unforgettable experience from start to finish. Your role is vital in maintaining the luxurious atmosphere our guests expect. Key Responsibilities: - Warmly greet guests upon arrival and ensure they feel welcome. - Manage reservations and coordinate seating arrangements efficiently. - Present menus and provide initial information about our offerings. - Maintain a pristine and organized reception and seating area. - Collaborate closely with the bar/lounge team to ensure seamless service. - Address guest inquiries and resolve any issues with professionalism. - Uphold the bar/lounge’s high standards of service and presentation. Requirements: - Must be over 25 years of age. - Impeccable presentation and grooming standards. - Previous experience in a high-end hospitality environment is preferred. - Outstanding interpersonal and communication skills. - Strong organizational abilities and attention to detail. - Ability to work flexible hours, including evenings and weekends. - Familiarity with reservation systems is an advantage. Benefits: - Competitive salary and gratuities. - Opportunities for career advancement and professional development. - Work in a vibrant, upscale environment. - Employee discounts on food and beverages. - Prime Chiswick location with excellent transport links. - COMPETITIVE SALARY! Application Process: We are committed to hiring the best and therefore have a strict interview process to ensure our team maintains the highest standards. If you believe you have what it takes to excel in this role, please send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to - Application Deadline: Join us in delivering unparalleled service and creating memorable experiences for our guests. We look forward to meeting you! Further details will be discussed at the interview stage.
Job Description: Waiter / Waitress Leader (Bubble Tea & Noodle Restaurant) Position Title: Waiter / Waitress Leader Location: W4 5 Reports To: Chef and Position Overview: We are looking for an experienced and dynamic Waiter/Waitress Leader to oversee the front-of-house team in our bubble tea and noodle restaurant. This role involves ensuring outstanding customer service, supervising the team, and managing day-to-day dining operations efficiently. Key Responsibilities: Customer Service Excellence: Greet and seat customers with a friendly and welcoming attitude. Ensure a smooth and enjoyable dining experience, addressing customer feedback promptly. Provide menu recommendations, including bubble tea options and noodle dishes. Team Leadership: Supervise, mentor, and motivate the front-of-house team during shifts. Delegate tasks effectively to ensure efficient service delivery. Assist in training and onboarding new staff members. Operational Support: Collaborate with kitchen staff and baristas to ensure timely order preparation and delivery. Monitor table turnover and cleanliness throughout service hours. Assist in managing reservations and walk-in customers. Inventory and Supplies: Oversee the availability of service essentials such as utensils, condiments, and beverages. Report inventory shortages to management for prompt replenishment. Compliance and Standards: Ensure adherence to health and safety standards. Maintain a clean, organized, and professional front-of-house environment. Qualifications and Skills: Previous experience in a supervisory role within the hospitality industry. Familiarity with bubble tea and Asian cuisine is a plus. Strong leadership and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work efficiently under pressure in a fast-paced setting. Benefits: Competitive salary with tips. Opportunities for growth and professional development. Staff discounts on meals and beverages.
Job Summary We are seeking friendly and enthusiastic Hostess's and Busser/Commis to join our dynamic team for a High End Dessert Store in Knightsbridge. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a positive dining experience. This role requires excellent time management skills, a passion for hospitality, and the ability to multitask in a fast-paced environment. Duties Greet and welcome guests as they arrive, ensuring a pleasant first impression. Manage reservations and seating arrangements efficiently to optimise guest flow. Assist in upselling menu items and specials to enhance the dining experience. Provide assistance to guests with inquiries about the menu and restaurant services. Maintain cleanliness and organisation of the front-of-house area. Collaborate with kitchen staff to ensure timely food preparation and service. Handle guest complaints or concerns with professionalism and courtesy. Support the waitstaff during busy periods by helping with food delivery when necessary. Requirements Previous experience in a restaurant or hospitality setting is preferred but not essential. Strong time management skills to handle multiple tasks efficiently. Basic maths skills for managing reservations and guest counts. A keen interest in culinary arts and food preparation is advantageous. Excellent communication skills with a focus on guest services. Ability to work well under pressure in a busy environment. A positive attitude and willingness to help both guests and team members.
Please apply only if you have experience as restaurant receptionist We are looking for an enthusiastic receptionist with a genuine passion for hospitality and a desire to make every guest feel welcome. The ideal candidate will have great communication and organisational skills with the ability to maximise space with great problem-solving skills and know how to keep cool under pressure. Experience using sevenrooms is preferable but not essential. Responsibilities. Manage all reservations, both via the general inbox and phone, in a professional and warm manner. Facilitate a positive guest experience by being an ambassador for our brand, and welcoming first point of contact for all. Manage stationery orders and storage of stock. Work with the kitchen team to finalise menus for regular service and special events. Support with booking in large groups and events. Plan and manage floor plans to support a smooth flow of service and the functioning of our front of house team. Requirements. Previous experience in a similar environment desirable by not essential. Knowledge of sevenrooms preferable. Exceptional written and verbal communication skills. We do not prioritise English native speakers, but as we are a London-based restaurant we do expect a strong command of the language in order to best interact with our team and guests. Knowledge of basic computer software such as Microsoft 360 and Google Suite. We offer. £200 a month employee of the month’ awards with bonuses. £500 ‘refer a friend’ bonus. Cycle-to-work scheme 50% staff discount on food and beverage at all sites. Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip program to meet farms, fish markets and vineyards. We offer qualifications, including, WSET, health and safety, food training. Company donations to charities our staff feel are close to home. Whole team staff parties. Wholesome staff meals, end of service drinks. Christmas eve, Christmas day, boxing day & New Year’s Day off. Pay increase every year of service for up to five years. 28 days holiday [including bank holiday]’ per year. Pension provider | The Peoples Pension.
No5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanour, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, pNo5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanor, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, providing a warm and friendly welcome Manage reservations and seating arrangements, ensuring that guests are seated in a timely and efficient manner Answer phone calls and respond to inquiries regarding menu items, reservations, and other restaurant-related questions Provide guests with information about the restaurant and its offerings, including menus, specials, and promotions Handle guest complaints and resolve issues in a professional and courteous manner Maintain a clean and organized reception area, ensuring that menus and promotional materials are stocked and readily available Work closely with restaurant staff to ensure a seamless guest experience Perform administrative duties such as data entry, filing, and scheduling appointments as needed Requirements: High school diploma or equivalent Proven experience as a receptionist or in a similar customer service role Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle multiple tasks simultaneously A friendly and welcoming demeanor with a passion for providing exceptional customer service Knowledge of basic computer applications such as MS Office and reservation management software is preferred (Sevenrooms).
RECEPTIONIST - TRISHNA Salary - Up to £16.50 per hour Schedule - Full Time Experience - Previous experience within a Michelin star restaurant or Fine dinning Trishna are seeking a Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Located in the heart of London’s Marylebone Village, Trishna delivers a contemporary taste of Indian coastal cuisine, and an extensive wine list that focuses on emerging regions and fine wines from niche producers and boutique wineries from all over the world. The informal and pared back aesthetic of the interiors, offset with antique mirrors, marble table tops and original wooden panelling offer a sociable neighbourhood dining atmosphere, with terrace doors that open onto Blandford Street, creating a semi-alfresco ambience throughout the restaurant. Trishna was awarded a Michelin Star in 2012. The Position We're looking for an experienced Receptionist to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.