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Victim and Witness Care Officer Leamington Spa Permanent Contract Full Time Salary £30,333.00 - £32,613.00 Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to provide appropriate support to victims and witnesses of offences which are subject of a court hearing. Main Responsibilities: To act as a point of contact for victim and witnesses from charge through to sentencing, providing the appropriate level of information in a timely manner in line with existing requirements. To provide an enhanced level of care and service from entry of a not guilty plea, in line with the Victims Code and based on the individual’s needs. To ensure the relevant needs and risk assessment is completed and that any findings are understood by relevant partner agencies. To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court. To provide the victim and witness details of the appropriate third-party support available (including Victim Support). When directed, to provide assistance to specialist Local Policing and Protective Services units that support victims and witnesses. To maintain the relevant information on IT systems, complying with requirements and data protection principles. To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels. To continually review and offer suggestions for the improvement of the service offered by the existing team, using new and innovative working practices. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: Educated to A level or equivalent qualification Experience: Experience of working within a customer care environment Key Skills: Excellent customer service skills. Ability to build appropriate relationships and provide support, to individuals dealing with emotional/traumatic issues. Good oral and written communication skills including the ability to impart critical information and support a third party through remote means (telephone, digital and/or online) Ability to work under pressure and to manage and prioritise workload. Good telephone/Digital Communication skills. Competent in use of IT, including Windows packages or equivalent, Special Conditions Working hours between 0700 and 1700hrs within the Flexi- time scheme with a requirement to work outside of core office hours ) on a rota as required. Exposure to distressing material We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Compressed Hours

The ideal Senior Service Advisor: Previous experience in a service role is preferred A passion to deliver a high standard of customer service An organised individual who can deal with many duties on the move Excellent telephone and face-to-face communication skills Administration skills, be able to

* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

IMU (Investigation Management Unit) Operator Permanent Full Time Warwick Grade C (£27,204.00 - 29,859.00) Those on the redeployment register will be given prior consideration. The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules. Main Responsibilities: • To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards., • To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos., • To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records)., • To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed., • To provide administrative support including taking telephone calls and liaising with other departments/teams., • To support front line staff upon request regarding Crime/Incident Policy for recording., • To ensure Customer Service Standards are applied to the victims of crime in accordance with Victims Charter., • To mentor and support other members of the team as required., • Accurately update, retrieve and interrogate all IT systems., • Shift working including unsociable hours, weekends and public holidays., • The duties of this role will involve exposure to disturbing / unpleasant images or tasks. Knowledge: • Good data input skills and interrogation, • Competent in the use of IT, including Microsoft packages, • Proven customer service skills, • Proven ability to communicate both orally and in written form with a wide range of people, • An understanding of the principles of crime investigation, • Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services. To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion. In this role you will: • Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management., • Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required., • Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options., • Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided., • Good Interpersonal skills and organised with excellent attention to detail., • You will need to be able bodied as manual handling will be part of this role., • A real team player with natural compassion and the desire to make a difference every day., • Comfortable communicator able to speak to people in a caring and understanding manner. ___: • A variety of learning and development opportunities via a range of sources and methods, • Access to the highly valued ___ (LGPS), • Additional Voluntary Contribution (Shared AVC) Scheme, • Agile and Flexible working, • Annual leave purchasing scheme, • Annually negotiated pay and award progression, • Confidential advice and support via an Employee Assistance Programme, • Cycle to Work Scheme, • Family friendly policies, • Flexible Bank Holidays, • Free swimming at CCC swimming pools, • Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time), • Gym Memership salary sacrifice scheme, • Home & Electronics salary sacrifice scheme, • Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more, • Professional Membership Fees paid for, dependent on role, • Relocation Assistance may be payable in approved cases, • Staff reward and recognition framework- including annual staff awards ceremony, • Subsidy for public transport Working Pattern: Monday – Friday with Saturday work on a rota basis Contract: Permanent x 2 Salary: £31,586 - £35,235 per annum (City Pay Band 4), Location:Cambridge City Crematorium and Newmarket Road Cemetery More Information: You can click on the links here to find out more information about ___, ___, our ___, ___ or ___. If you would like an informal chat, please contact Karen Jeckell on or email Application Process: To be considered for this role, pleaseclick ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your ___ (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’.

We are looking for an Accounts Receivable Team Lead to support and empower our Billing team in delivering an exceptional customer experience. In this role, you will oversee the day-to-day management of billing operations while ensuring customer queries are handled efficiently throughout the entire customer lifecycle. You will play a critical role in maintaining high service standards, resolving complex billing issues, and developing team members through coaching and support. Key Accountability & Responsibilities Respond to inbound Salesforce cases from customers and liaise directly with other departments to resolve any issues and customer queries Liaise with other company stakeholder holders Day to day management of the billing team members. Manage daily workload across the team members. Ensuring that processes are adhered to and that systems and tools are used effectively. First line escalation for customer dissatisfaction and ownership of customer complaints at all levels. Oversee induction of new team members, including onboarding and training. Monitor and where appropriate address quality issues within the team through coaching and training with support from the Accounts Receivable & Credit Control manager. Empower the team to deliver a consistent premium service, managing all types of Billing queries and effectively coordinate resolution actions across all required Gigaclear teams. Knowledge & Skills Previous experience working in a senior or team leader role, ideally within a billing or finance. Intermediate proficiency in Microsoft Excel with the ability to analyse and manage data effectively. Strong analytical, numerical, and detail-oriented mindset. Excellent time management, communication, and telephone skills, with the ability to effectively prioritise and delegate tasks. Demonstrated experience delivering outstanding customer service, with the ability to coach and mentor team members to achieve high performance. Proactive and self-motivated, with the ability to use initiative and maintain a positive, can-do attitude. Strong communication and organisational skills, with the ability to manage multiple priorities. Confident in coaching and mentoring individuals on a one-to-one basis, supporting performance improvement and recognising success. Calm, professional, and articulate, particularly when managing challenging situations or escalations. A structured and disciplined approach to problem-solving, with a focus on delivering effective resolutions. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start

If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Employee of the Month' rewards and Long Service Awards'.

Employee of the Month' rewards and Long Service Awards'.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

Employee of the Month' rewards and Long Service Awards'.

As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Senior Care Assistant - Benson House, Wallingford - £13.Bedded Nursing, Dementia and Residential Care Home.Shifts are 12hrs; 8 to 8 and include alternate weekends.At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredib

Join our One Great Team here at Haven as a Takeaway Delivery Driver you'll be the face of our service out on the road, connecting our kitchens with our customers. Pick up and deliver orders to customers quickly and efficiently, ensuring food quality and presentation remain top-notch. Provide friendl

Accommodation Cleaner - Hayling Island - Hayling Island, Hampshire .Job title – Accommodation Cleaner.Location – Meadow Bay Villages, Hayling Island Holiday Park, Hayling Island, PO11 0QS.Part Time, Seasonal, Mondays & Fridays with possible overtime.We are looking for part time accommodation

To ensure that good Health and Safety procedures are always enforced for the protection of you, other staff and customers. As a Cleaner for Tenpin, you will be responsible for ensuring our Customers have an.

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Please note: We do not offer visa sponsorship for this role.Applicants must have the legal right to work in the UK.Are you passionate about making a positive difference in the lives of older people? Do you have a caring nature and enjoy working as part of a supportive team? If so, we would welcome y

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Please note: We do not offer visa sponsorship for this role.Applicants must have the legal right to work in the UK.Are you passionate about making a positive difference in the lives of older people? Do you have a caring nature and enjoy working as part of a supportive team? If so, we would welcome y

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Specialist residential or crisis services.

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

We are seeking relief staff for our new Tameside Extra Care Service in Hattersley – a modern, 91-apartment complex providing independent living support for older adults with extra care needs.

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

TC Facilities Management is currently recruiting for a Cleaner to join our team to help support our customers. Customers may be on site so you need to be polite and courteous at all times.

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Part Time- 4:30pm-7:30pm Monday-Friday.We are currently looking for a.General cleaning duties including sweeping, mopping, vacuuming, and dusting.Cleaning toilets, kitchens, and communal areas.Emptying bins and disposing of waste correctly.Replenishing cleaning supplies and consumables.Following hea

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

After initial training and on boarding you will be responsible for your own window cleaning van and customers. We are a whole of market exterior cleaning company and as such you will be trained on all aspects of the services we offer including:.