First Line Support
5 days ago
Abingdon-On-Thames
đĽď¸ Infrastructure Engineer (Tier 1) đ° ÂŁ30k + 5% bonus đ Abingdon (4 days on site, 1 day at home) My Product Path is partnered with a global life safety organisation to recruit a Tier 1 Infrastructure Engineer joining an expanding team and supporting on-premise infrastructure and end-user technologies across the business. If you enjoy problem-solving, working with customers, and making a real impact, this could be the perfect next step for you. đ§ What Youâll Do In this customer-facing role, youâll provide first-line support across the infrastructure environment, including: ⢠Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles (AD, DNS, DHCP)., ⢠Maintaining and troubleshooting end-user devices: laptops, mobile devices, printers, and meeting room equipment., ⢠Assisting with backup and disaster recovery solutions using Veeam., ⢠Ensuring accurate, detailed documentation of systems and support tickets., ⢠Applying security best practices across on-premise systems., ⢠Managing and escalating tickets as needed, keeping users informed throughout the process. đ What You Bring Weâre looking for someone who is: ⢠Curious, proactive, and eager to take on challenges., ⢠Collaborative and respectful of diverse perspectives., ⢠Confident in making decisions and taking ownership., ⢠Accountable, reliable, and motivated by delivering excellent service., ⢠Inclusive and professional in every interaction. Ideal requirements: ⢠1+ year working in on-premise infrastructure environments., ⢠Basic knowledge of Windows Server, AD, DNS, and DHCP., ⢠Strong troubleshooting ability and customer-facing communication skills., ⢠Comfortable working in a fast-paced environment and able to travel when required., ⢠Fluent in English. đ What Youâll Get A supportive and flexible environment where you can grow your career long-term. Benefits include: ⢠Competitive pension scheme and life assurance, ⢠Company bonus and share scheme, ⢠25 daysâ annual leave + bank holidays, ⢠Extended parental leave, ⢠Continuous professional development opportunities, ⢠Flexible working hours, ⢠Opportunities for progression within the business and wider group