General Manager
hace 10 días
Wallingford
Job Title: General Manager, Wallingford, Interim Reference: 456 Summary of the General Manager role: Our client is seeking an experienced General Manager to manage a Soft Facilities Management contract primarily covering cleaning and catering services across a secure and operationally sensitive site. The role requires a hands-on leader with strong operational oversight, excellent stakeholder engagement skills, and the ability to build effective client relationships. Candidates must be eligible for BPSS clearance; SC clearance is advantageous but not essential. General Manager Deliverables / Outcomes (include but are not limited to): • Hold overall accountability for the day-to-day management, coordination, and control of all Defence-related activities, as outlined in the contract’s Schedule of Requirements (SOR) and operational manuals, across the designated contract and affiliated sites., • Drive growth opportunities, including the oversight of additional independent contracts operating on site., • Plan, organise, and manage the delivery of all services across operational business areas to ensure consistent and effective execution., • Ensure service standards, as defined by the Service Level Agreement (SLA), Key Performance Indicators (KPIs), and contractual terms, are met, maintained, and continuously improved., • Support the development and expansion of services to meet both client and commercial objectives, while maintaining strict budgetary control within the operational scope., • Foster collaborative business relationships in line with industry best practices and the organisation’s values., • Lead and manage the performance of a designated group of direct reports, ensuring accountability, development, and alignment with operational goals. Skills, Experience & Qualifications: Essential: • Proven experience in a management role within the Soft Facilities Management (FM) sector, with a strong understanding of service delivery in cleaning and catering., • Demonstrated leadership capabilities, with the ability to motivate and guide teams effectively., • Strong people management skills, including general HR skills in recruitment, training, performance management, and handling disciplinary and grievance procedures., • Good numerical, interpersonal, and communication skills, with the ability to convey information clearly both verbally and in writing., • Sound knowledge of health & safety and food safety regulations within a facilities management context., • Confident decision-maker with the ability to act independently and take initiative., • Comfortable working autonomously while contributing effectively within a team environment., • Proficient in Microsoft Office applications, including Word, Excel, and Outlook., • High attention to detail and commitment to maintaining service standards., • Strong analytical skills with the ability to identify issues, develop opportunities, and implement innovative solutions., • Eligibility for BPSS clearance, including a Basic DBS check. Desirable: • Experience working within a military or similarly structured environment., • Previous success in a comparable management role within Soft FM., • Health and Safety qualification (e.g., IOSH Managing Safely or equivalent)., • Food Safety qualification (e.g., CIEH Level 3 or equivalent)., • SC clearance is desirable (but not essential); this involves an Enhanced DBS check and comprehensive employment history verification. Location: Wallingford, on-site Start Date: Immediate Duration: 3+ months (potential for temp-to-perm transition) Day Rate: Competitive day rate Application Deadline: Open until filled – early application is encouraged as we review applications throughout the advertising period and reserve the right to close the advert early, subject to the volume of applications received. * Applicants must have full and ongoing right to work in the UK. We do not offer visa sponsorship or accept candidates requiring future visa support *