Customer service online jobs in United Kingdom

Seeking experienced retail staff Seeking someone who is hardworking and reliable. preferably someone with IT knowledge and experience. Online selling and social media knowledge a bonus Be able to work flexible days and hours, Part time and full time is available, Must have excellent customer service and be able to work on own initiative Be able to take instructions and carry out duties. The job role will be working in the store and helping in daily tasks

Business Development Manager – Flexible Sales Role with Uncapped Commission! 💰 Average Commission: £41 per Sale | 📍 Work from Anywhere in the UK | 🚀 Career Growth Available Are you looking for a flexible way to earn extra income, start a career in sales, or boost your earnings alongside your current job? If you're driven, proactive, and love the idea of getting paid directly for your results, this could be the perfect opportunity for you! At Eagles Design Studios, we’re passionate about helping businesses thrive with stunning, high-quality, and affordable web and digital design services. We believe that every business, big or small, deserves a strong online presence that engages customers and drives success. To help more businesses achieve this, we’re looking for motivated sales professionals to join our founding team and grow with us. This commission-based, self-employed role offers full flexibility—work on your own schedule, from anywhere, and earn based on your performance. Why Join Us? ✅ Earn What You Deserve – On average, our sales team makes £41 per sale, with the potential to make multiple sales per day, depending on effort and performance. There’s no cap on earnings! ✅ Complete Flexibility – Set your own hours, work remotely, and fit this around your lifestyle. ✅ Perfect for Extra Income or Full-Time Work – Whether you’re looking for a side hustle, part-time work, or a full-time opportunity, this role is suited for anyone happy with a commission-based pay structure. ✅ Realistic Targets & Transparency – We set achievable goals and are upfront about the commission structure—no hidden catches. ✅ Career Growth Available – As a growing company, we’re always looking for talent to take on bigger roles. Start as a Business Development Manager, and there’s room to progress! Important Information ⚡ This is a self-employed position, meaning: You must meet self-employment criteria and have the right to work in the UK. You will be responsible for managing your own taxes, National Insurance, and expenses. What You’ll Be Doing 🔹 Find Your Own Leads – You’ll be responsible for identifying and reaching out to potential clients. 🔹 Pitch & Sell – Present our high-quality web design services and tailor your approach to each business. 🔹 Close Deals & Earn Commission – Every sale means money in your pocket—the more you sell, the more you earn. 🔹 Build Client Relationships – Encourage repeat business and referrals. 🔹 Track Your Progress – Use online tools like Google Sheets to manage your pipeline. 🔹 Work How You Want – Whether you prefer sales calls, emails, or even face-to-face meetings, it’s up to you! What We’re Looking For 🔸 No experience? No problem! Sales or customer service experience is a plus, but we value confidence, determination, and a willingness to learn more than anything else. 🔸 You’re resilient – Rejection doesn’t faze you. You know every “no” brings you closer to a “yes.” 🔸 You’re self-motivated – No micromanaging here; you run your own success. 🔸 Comfortable with basic tech – You’ll need a working smartphone and familiarity with simple online tools like Google Sheets. Who We Are – Eagles Design Studios At Eagles Design Studios, we specialise in creative and digital media services, delivering high-quality yet affordable web design and branding solutions for businesses of all sizes. We help businesses stand out in a crowded market with visually engaging, high-performance websites and digital content that attracts customers and drives sales. Our mission is simple: to make premium design accessible to everyone, no matter their budget. Are You Ready to Take Control of Your Earnings? 📩 Only apply if you’re serious about this opportunity and happy with the commission-based structure. 🚀 If you're ready to start earning, apply today!

We are looking for a fabulous Nail technician for our upscale beauty salon in Bayswater, Fyre Beauty Lounge Job description - Welcoming and greeting customers -Perform all aspects of Nail treatments as Japanese, Russian and Classic Manicures & Pedicures, Shellac Manicures & Pedicures, Geloverlays and Extensions (Gel, Polygel, Apres) Nail arts. We don't use acrylics , only Gel !! -Personalised recommendations for treatments & retail products -Retail of Products and Treatments -Keeping work station and tools up to a high standard of cleanliness and strict sterilisation routine between clients. -Ensure the safety and well being of all clients at all times -Provide a friendly and efficient service to all customers / guests at all times, providing a high standard of customer service - Answering the phone in reception when available -Managing online booking systems and keeping bookings up to date when available - Re-booking of clients when available -Taking payments when available Key Skill & Person Specification: -Good English language skills -Immaculate and professional appearance -Fully trained and Qualified -Friendly but professional approach to customers -Experience and passion for Beautiful nails, manicures, pedicures, Extensions and overlays with gel tips or forms made with gel , experience with PolyGel, Russian manicure is an advantage -Fantasy and creativity for Nail-art -Good knowledge of different type of Nail and Skin treatments -Passion for the latest products and techniques -Good Retail stills -Friendly, sociable individual and one of a teachable spirit -Motivated to earn more money -Service minded , team player -Good time management , Calm under pressure -High standard of customer service Desirable Skills (but not essential): - Ability to do other beauty treatments (Beauty, PMU, Lashes, Hair) Benefits & Rewards: -Monthly treatment allowance to use in store (Free treatments) -Comission upon reaching set monthly targets -Comission on retails and Package sales -Regular staff partys and Pizza nights in to relax and build a better team Expected start date: -ASAP Job Types: -Full-time, Permanent, Part-time, Self-employed, Salary: -£11 - £15 /h (depends on experience and knowledge )

About the job We are seeking a confident and experienced Reception Supervisor to become part of our Front Office Team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. As our Reception Supervisor, you will: Be responsible for the day-to-day supervision of the Front Office Team, from customer service to administration Ensure that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Quest Apartments Hotels, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Reception Supervisor. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Health Insurance Refer a Friend bonus Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Quest Apartments Hotels offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations worldwide. Required skills: Time Management, Decision Making, Customer Service, Leadership, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Communication Skills, Problem Solving £12.10 per hour Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Assistant Bar Manager 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for an Assistant Bar Manager to join our team. The company benefits our Assistant Bar Manager will receive are: - 33 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of our Assistant Bar Manager are: - Oversee day-to-day operations in the absence of the Bar Manager. - Assist in hiring, training and managing bar staff. - Ensuring high standard of customer service The Experience & Qualifications required of our Assistant Bar Manager are: - Previous experience in a similar position - Knowledge of Bar Operations and POS systems The working hours: - Monday - Saturday The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as a Assistant Bar Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a cover letter to the link below.

Since 2015, Vapour Central has proudly served as one of Essex's highest-rated independent vape shops, dedicated to providing outstanding customer service. As partners with Rochford Council in offering Smoke Free services, we are passionate about making a positive impact on people's lives. We have an exciting opportunity for an experienced Customer Adviser to join our welcoming and expanding team for a 14-16 hour per week position. About the Role: Your day-to-day responsibilities will be varied and include: Operating the till and handling transactions Assisting and advising customers with vaping products Stocking shelves and ensuring merchandise is displayed neatly Maintaining store cleanliness and appearance Supporting customers with device setup and troubleshooting Assisting with the Stop Smoking program Managing online and delivery orders (e.g., Deliveroo) Lone working on a Sunday From time to time, you may be required to work independently, which includes completing end-of-day tasks like cashing up and securing the store. Occasional work at nearby store locations may also be required. This job will require weekend working (with lone working on a Sunday after trained). Training and Development: We offer comprehensive on-site training, with additional opportunities for certification as a smoking cessation advisor and optional courses like first aid. Key Requirements: Experience or interest in vaping 18+ years old (required by law) Availability for weekend shifts, including Sundays Non-smoker (in line with our Smoke Free Program) Desirable: Experience in the vape industry Desirable: At least 1 years’ experience in retail In recognition of your hard work, you’ll receive an hourly wage plus additional perks. We believe in providing stability, so all team members are guaranteed a minimum of 14 hours per week—no zero-hour contracts here. There are also opportunities for additional hours, overtime, and career growth. Please Note: If you have no experience or interest in vaping, or if you smoke, we kindly ask you not to apply, as we cannot progress your application further. Job Types: Part-time, Permanent Pay: £11.44-£12.60 per hour Expected hours: 16 per week

Job Detail: Trainee Sales Consultant | Immediate Start | Watford | Full Training Provided Earnings: £23-28k OTE, with uncapped commissions Kick-start your sales career with Champtronix! Are you ambitious, eager to learn, and ready to take on a new challenge? Champtronix, a leading face-to-face sales and marketing agency, is looking for motivated Trainee Sales Consultants to join our growing team! No experience? No problem! We provide full training and support to help you succeed. What you'll be doing: Learning the ropes: You'll receive comprehensive training on sales techniques, product knowledge, and customer service. Building relationships: You'll engage with customers face-to-face at events and residential campaigns, representing some of the UK's biggest brands. Developing your skills: You'll gradually take on more responsibility, generating leads, closing deals, and exceeding targets. Growing your confidence: With our supportive team and ongoing coaching, you'll gain the skills and confidence to excel in sales. Why Champtronix ? Earn while you learn: Get paid while you develop valuable sales skills and gain real-world experience. Uncapped earning potential: As your skills grow, so will your earning potential with uncapped commissions. Amazing incentives: Enjoy regular bonuses, prizes, and team-building activities. Supportive environment: We foster a culture of teamwork, recognition, and personal development. Fast-track your career: Prove yourself and you'll quickly progress within our company. What we're looking for: Enthusiasm and drive: You're eager to learn, take on challenges, and contribute to the team. Excellent communication: You can build rapport with people and express yourself clearly. Positive attitude: You're resilient, optimistic, and have a "can-do" spirit. Willingness to learn: You're open to feedback and committed to continuous improvement. Ready to launch your sales career? Apply now! What happens next: We'll be in touch with shortlisted candidates within 3-4 working days to arrange an online interview via Zoom. This is an immediate start opportunity, so don't delay! Important notes: This position is based in our Watford office and requires daily commuting. Applicants must be 18+ and eligible to work in the UK. This is a self-employed role with uncapped commission-based earnings. Please note: We are unable to accept applications from those currently on a Tier 4 (Student) visa unless you have or are eligible for a PSW (Post Study Work) visa. Join Champtronix and start your journey to sales success! Job Types: Full-time, Permanent, Graduate Pay: £23,000.00-£28,000.00 per year Additional pay: Commission pay Performance bonus Benefits: Bereavement leave Company events Employee mentoring programme Free parking On-site parking Transport links Schedule: 10 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Watford: reliably commute or plan to relocate before starting work (preferred) Work authorisation: United Kingdom (required) Work Location: In person

Are you a creative and results-driven marketer with a passion for food and hospitality? Clee Hill Fish and Chips is looking for a Marketing Executive to join our team and help drive brand awareness, customer engagement, and business growth. About Us Clee Hill Fish and Chips is a well-loved, community-focused takeaway serving delicious, high-quality fish and chips. We take pride in our fresh ingredients, excellent customer service, and welcoming atmosphere. The Role As a Marketing Executive, you will be responsible for promoting our brand, increasing customer footfall, and managing our online and offline marketing efforts. You will play a key role in developing and executing marketing strategies that enhance our visibility and drive sales. Key Responsibilities • Develop and implement creative marketing campaigns to increase brand awareness and attract customers. • Manage and grow our social media presence across platforms like Facebook, Instagram, and TikTok. • Create engaging content, including posts, graphics, and promotional materials. • Monitor and analyze marketing performance, making data-driven decisions to improve effectiveness. • Coordinate local advertising, sponsorships, and partnerships to enhance brand visibility. • Organize promotions, special events, and seasonal campaigns. • Engage with customers through online reviews and feedback to maintain a strong brand reputation. Skills: • Proven track record of developing and executing successful marketing campaigns. • Strong understanding of digital marketing, including SEO, PPC, social media, and email marketing. • Excellent analytical skills and the ability to interpret data to make informed decisions. • Exceptional communication and interpersonal skills. • Ability to work in a fast-paced environment and manage multiple projects simultaneously. • Creative thinker with a passion for innovation and continuous improvement. Job requirements: • Bachelor’s degree in marketing, Business, or a related field. • Previous experience in marketing, preferably in food, hospitality, or retail. • Knowledge of graphic design tools (e.g., Canva, Photoshop) is a plus.

Job description Are you an experienced Food Chef & Trainer who is looking for the next challenge in your career? Are you interested to work for a Food-Tech company offering an enriching experience and rewarding career growth? Do you have the skills, experience, and passion to work in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! Hungry for a challenge? That’s good, because at Cook’d Brands we are growing rapidly and have abundant opportunities. We are a highly regarded Cloud Kitchen brand with a mission to become the leading virtual brand within the industry. Our mission? To empower every food moment around the world, whether it’s through customer service, account management or even deliveries. About this role: We provide the platform and tools to help our partners increase their visibility online and increase revenue by providing additional brands to their existing takeaway/restaurant as delivery only. As a Field Food Chef & Trainer, you will be fully accountable for training and setting up new stores and provide them with ongoing support and retraining as required. You will also be accountable for the development and growth of your area, driving both consumer choice and increased revenue to maximise your partners orders. Yo You will act as a trusted advisor to your partners in your region. Location - UK Wide Role Responsibilities: - Deliver on-site trainings and demonstrations to the clients (group and 1-1) and support sales team with any potential leads. - Support new locations with check-ins for the first 12 weeks of launch - Gain a thorough understanding of our products and services on a continual basis. - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our product / system training according to customer needs and objectives. - Establish efficient ways of working and managing end to end delivery of training and continuous progress review across all of your accounts. - Provide mystery shops to ensure quality and service is maintained - Mentor and prioritise order growth for activated restaurants, promoting business efficiency and growth - Take ownership and accountability of your region and focus on positive growth Role Requirements: - Kitchen experience in cooking or being head of a fast food kitchen - Focus on building and proactively managing relationships with the existing Key Accounts as well as with any potential customers - Result-oriented and customer focussed - Excellent communication, presentation and organisational skills - Self-motivated, pro-active and enthusiastic when dealing with customers. - Passion for continuous learning and self-improvement - Attention to detail, multi-tasking and quick learner - Ability to prioritise workload and ensure timely completion of processes - Must be driven to take on additional responsibilities or challenges - Possession of a full UK driving licence - Must be able to travel (essential to this role) – expenses and mileage will be paid / reimbursed. Should have access to own car and hold a valid UK driving license What you’ll get with Cook’d Brands: - Real impact on the company growth and implemented solutions. - People-first culture that supports innovation and encourages people to move forward. - A great learning environment dedicated to fostering both organisational and personal growth, and help you shape a rewarding and fulfilling career path. - Flexible working hours and remote/hybrid work arrangements - Friendly work environment - Social events and team building activities.

Position: Lettings Manager Location: Hanley Branch, Stoke-on-Trent Reports To: Branch Manager Salary: Competitive, based on experience About Alexander James Property Ltd Alexander James Property Ltd is a trusted and reputable estate agency specializing in residential and commercial property lettings, management, and sales. Our Hanley Branch is dedicated to providing exceptional service to landlords, tenants, and property investors. **Role Overview** As a Lettings Manager, you will be responsible for overseeing all aspects of the lettings department, ensuring smooth property rentals and compliance with legal requirements. The ideal candidate should have a strong background in property valuation and a proven track record in managing the lettings process effectively. You will play a key role in driving business growth, maintaining client relationships, and ensuring that our properties are marketed efficiently to maximize occupancy rates. **Key Responsibilities** Property Valuation & Lettings Strategy Conduct accurate property valuations to determine competitive rental prices. Provide expert advice to landlords on market trends and property value maximization. Develop and implement strategies to attract high-quality tenants. Property Management & Compliance Oversee all aspects of property lettings, from marketing to tenancy agreements. Ensure compliance with lettings legislation, including Right to Rent checks and deposit protection. Conduct regular property inspections and manage maintenance requests. Client Relationship Management Build and maintain strong relationships with landlords and tenants. Act as the main point of contact for landlord queries and concerns. Resolve any disputes efficiently and professionally. Team Leadership & Development Manage and mentor a team of lettings negotiators and administrators. Set performance targets and ensure the team meets company objectives. Marketing & Business Development Promote properties through various marketing channels, including online listings and social media. Identify new business opportunities to expand the lettings portfolio. Attend networking events and maintain an active presence in the local property market. Required Skills & Experience Proven experience in property lettings and management. Strong background in property valuation and rental market analysis. Excellent knowledge of UK lettings regulations and compliance requirements. Strong sales and negotiation skills with a results-driven mindset. Exceptional communication and customer service skills. Ability to manage and develop a team effectively. Proficiency in property management software and CRM systems. Full UK driving license and access to a vehicle. **What We Offer** Competitive salary with performance-based incentives. Ongoing professional development and training opportunities. Supportive and dynamic work environment. Opportunities for career progression within the company. How to Apply If you are an experienced and motivated property professional looking to advance your career, we would love to hear from you. Please send your CV and a cover letter outlining your experience and suitability for the role apply. Alexander James Property Ltd is an equal-opportunity employer. We encourage applications from all qualified candidates. Job Types: Full-time, Part-time, Permanent Expected hours: No more than 35 per week Additional pay: Commission pay Performance bonus Benefits: Company car Company events Schedule: Monday to Friday Weekend availability

Job Title: Restaurant Hostess Company: Hafiz Mustafa 1864 London Branch Location: 92 Brompton Rd, London SW3 1ER, London, UK About Us: Hafız Mustafa 1864 is a celebrated Turkish dessert brand with a legacy dating back to 1864. We take pride in our exquisite desserts, which have earned us prestigious recognition, including being ranked 2nd on TasteAtlas' prestigious list of 150 most legendary dessert places worldwide. Additionally, we have been honored with awards such as the BBC Good Food Middle East Magazine Awards. These accolades recognize our unwavering commitment to crafting authentic and delightful Turkish sweets. Job Description: We are currently seeking a friendly and welcoming Restaurant Hostess to join our team at our London branch. Salary: 12-16/hour Vacancies: 2 Job Type/Hours: Full-Time / 40 hours a week ** Responsibilities:** - Greeting guests as they arrive and providing them with a warm welcome - Escorting guests to their tables and ensuring they are seated comfortably - Managing reservations and coordinating seating arrangements - Communicating with the kitchen and servers to ensure efficient service - Assisting with basic administrative tasks, such as answering phones and taking reservations - Maintaining cleanliness and organization in the reception and waiting areas ** Requirements:** - Previous experience in a similar role is preferred but not required - Excellent communication and customer service skills - Ability to remain calm and professional under pressure - Strong organizational skills and attention to detail - Flexibility to work evenings, weekends, and holidays as needed ** Benefits:** - Competitive hourly wage or annual salary depends on the experience and the commitment - Opportunities for career growth and advancement - Employee discounts on our delicious desserts - Friendly and supportive work environment - Career development and training opportunities, online and in-house training programs Hafız Mustafa 1864 is an equal opportunity employer and welcomes applicants from all backgrounds. Join us in bringing the sweetness of Turkish desserts to London! Job Types: Full-time

Job Title: Property Coordinator/Assistant Property Manager Reporting To: Director/Operations Manager Place of Work: 29A Osiers Road, Wandsworth, London, SW18 1NL Position: Full Time – Monday-Friday – 9am-5.30pm Salary: Dependant on experience and qualifications Job Description: This role would suit an applicant with excellent customer service and administration skills. Will suit a self-motivated individual who can deal efficiently with customer enquires and can see these through to conclusion where appropriate. Previous experience in Leasehold property management is ideal but not compulsory as training will be given and the opportunity to work towards IRPM qualification. The role is to provide support to small property management team along with general office admin duties. This will involve and is not limited to: Property Management Team Support · To provide general support to the property management team · Arrange weekly Property Management Team meeting, update tracker, and distribute accordingly. · Working closely with the Property Management team assisting with the management of the portfolio. · Issuing works orders, chasing contractors, and ensuring the works are undertaken to satisfactory completion. · Completing mail merges · Obtaining quotations where necessary · Annual review of contracts alongside property management team and to provide assistance for tender reviews. · Distribution of keys, parking permits etc · Issuing newsletters via mail chimp or another platform · Keeping property websites up to date – Buildings insurance, budgets etc · Taking on responsibilities for the Helpline role as well as being main contact for helpline queries on designated properties · Taking detailed notes and producing meeting minutes · Assisting Leaseholders in submitting insurance claims for damages caused to demised areas. · Submitting and managing insurance claims for damages caused to communal areas. · Online filing at Companies House · To take on the responsibility of projects as and when required to be completed to the given deadlines. Including but not limited to: · Managing and updating of the Master Database · Managing and updating of the Access Log · Managing and updating of key log · Managing and updating of the Compliance diary · Managing and updating of Health and Safety escalations · Managing budget tendering as and when required Telephones · Answering incoming calls and liaising with service helpdesk · Taking and distributing messages to the correct members of the team General Office Admin · Printing, copying, binding, franking etc. · Ordering stationary i.e., paper, envelopes Training Training will be given where necessary, to include but not limited to: · PROPMAN – Both general training and on CRM package · Mail Chimp (email mail out software) · Phone System – Wessex · IT – Wessex Job Types: Full-time, Permanent Pay: £26,000.00-£28,000.00 per year Schedule: Monday to Friday Work Location: In person

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Birley Bakery is the newest opening from entrepreneur Robin Birley, owner of private member’s clubs 5 Hertford Street & Oswald’s. Birley Bakery is located in Chelsea Green, London and has a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We aim to fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate and ice cream. We are currently looking for a Barista to join our Birley Bakery team. The additional benefits for Barista are: - 28 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The working hours: - Full-time position 42.5 hours a week on a rota basis - Hours ranging between 6am-8pm (Monday- Sunday) The responsibilities of the Barista are: - Prepare, serve coffee and beverages - Opening & Closing responsibilities - Taking orders and handling the till - Clearing tables and serving customers - Stock rotation & management - Customer order management The Experience & Qualifications required of our Barista are: - Experience of working in a luxury hotel, restaurant or private member’s club advantageous - Strong customer service experience - To work as an effective part of a team - Excellent communication skills - Experience as a barista is desirable If you feel that you have the experience and skills to join us as Barista at Birley Bakery then apply by forwarding your up to date CV together with a covering letter to the link below.

Deal with the walk in customer and online customers to support the organization. Deal with all the customer complaints and quires and resolve the issues. Provide the fast and efficient customer services to all the customers and provide the assistance. Role involves in depth analysis of boost the sales and provide innovative ideas to increase the walk in customers.

Company: Taylor J Ltd Location: 6 Station Approach, Heathfield, England, TN21 8LG Salary: £39,000 per annum About Us Taylor J Ltd is a beloved local fish and chips shop, known for its delicious food and excellent customer service. We are passionate about serving our community while exploring new opportunities to grow and enhance our business. To support our expansion, we are looking for a dynamic Business Development Executive to join our team! Your Role As a Business Development Executive, you will be instrumental in driving the growth of our business by identifying new opportunities, engaging with the community, and implementing creative marketing strategies to attract more customers. Key Responsibilities Develop and implement strategies to expand our customer base and grow revenue. Build and maintain strong relationships with suppliers, partners, and customers. Plan and execute local and online marketing campaigns to boost brand awareness. Analyze market trends and customer feedback to refine our services and offerings. Manage social media platforms and promotional content to attract more customers. Identify opportunities for improving customer experiences and operational efficiency. Requirements Previous experience in business development, sales, or marketing (preferably in the hospitality or food industry). Excellent communication and negotiation skills, with the ability to connect with customers and partners. Creative thinking and the ability to implement innovative marketing strategies. Strong organizational skills and a proactive approach to problem-solving. Passionate about the local community and the food industry. Why Join Us? Competitive annual salary of £39,000. Be part of a friendly and supportive team with a strong community presence. Opportunity to make a real impact and grow with the business. A chance to showcase your creativity and develop new ideas for a thriving local business.

To lead our restaurant's marketing initiatives. The ideal candidate will develop and implement strategies to increase brand awareness, attract new customers, and retain loyal patrons, ensuring our restaurant continues to thrive in a competitive market. Key Responsibilities: 1.Marketing Strategy Development: · Develop and execute comprehensive marketing plans to promote the restaurant's brand, menu offerings, and special events. · Analyze market trends and competitor activity to identify opportunities and threats. 2.Brand Management: · Ensure consistent branding across all marketing channels, including social media, print, email, and in-restaurant materials. · Develop compelling content that aligns with the restaurant's vision and values. 3.Digital Marketing: · Manage the restaurant’s social media accounts, creating engaging posts and responding to customer inquiries. · Plan and execute digital advertising campaigns on platforms such as Google Ads and social media. · Optimize the restaurant’s website for user experience, SEO, and online reservations. 4.Promotions and Events: · Plan and coordinate marketing campaigns for new menu launches, holiday promotions, and special events. · Partner with local businesses and influencers for cross-promotional opportunities. 5.Customer Engagement: · Develop loyalty programs and strategies to improve customer retention. · Monitor and respond to customer feedback on review sites, social media, and other platforms. 6.Analytics and Reporting: · Track and report on the performance of marketing campaigns, using data to refine strategies. · Maintain and analyze customer data to better understand demographics and preferences. 7.Budget Management: · Manage the marketing budget, ensuring effective allocation of resources to maximize ROI. · Negotiate with vendors for advertising, printing, and promotional materials. 8.Collaboration: · Work closely with the restaurant management team to align marketing efforts with operational goals. · Train staff on promoting events, specials, and customer service best practices.

Location: North London About Us: We are a small hotel with 10-12 rooms, offering cozy and comfortable accommodations. While we do not provide catering services, we strive to deliver an exceptional guest experience. As new entrants to the hospitality industry, we are seeking an experienced professional to guide us and ensure the efficient and successful operation of our hotel. What We’re Looking For: We are looking for a highly skilled and experienced hotel manager or consultant who is passionate about hospitality and has a proven track record in managing small hotels, guesthouses, or similar properties. The ideal candidate will also have expertise in Airbnb, Booking.com, direct bookings, channel management, and overall operational efficiency. Key Responsibilities: Oversee daily operations of the hotel and ensure smooth functionality. Manage online listings on platforms such as Airbnb, Booking.com, and other OTAs (Online Travel Agencies). Optimise channel management tools to coordinate bookings from multiple platforms and prevent double bookings. Develop strategies to increase direct bookings and reduce dependency on OTAs. Handle guest inquiries, reviews, and feedback professionally. Implement and maintain housekeeping and maintenance schedules. Develop competitive pricing strategies, promotions, and revenue management initiatives. Qualifications and Experience: Proven experience in hotel management or similar roles, ideally in small or boutique hotels. Strong understanding of Airbnb, Booking.com, and other online booking platforms. Hands-on experience with channel managers and property management systems (PMS). Expertise in guest relations and customer service excellence.

About the job Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? We're looking for a part-time Night House Host to join our team at Turing Locke, Cambridge. Reporting to and supporting the Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like; Creating tell-your-mates experiences for guests​ Being a friendly face and go-to person for guests, contractors and visitors​ Inspiring and informing guests on local attractions and goings-on​ Welcoming guests when you check them in and leaving a great impression when you check them out​ Managing reservations and queries online, by email, on the phone and in person with a can-do attitude​ Handling out-of-hours guest queries for other edyn properties​ Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. This is a part-time role where you will be working 20 hours per week. Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. Department: Customer Service The company 🏨 Edyn is a life-style focused company with 3 brands (Locke, Cove & SACO) 👉 Under these 3 brands, we offer 30+ design-led ApartHotels & Serviced Apartments across 8+ countries in Europe (inc UK, DE, NL, FR, PT + more) At edyn, we combine the design and lifestyle sensibilities of boutique hotels with the freedom and flexibility of serviced apartments, developing distinctive brands and properties that offer vibrant experiences, firmly rooted in their locality. ------------------------------------- ✨ At Edyn we believe travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration. We’re shaping a future-facing, hybrid approach to hospitality that enriches neighbourhoods while meeting the needs of today’s traveller Our distinctively designed Aparthotels and Serviced Apartments are firmly rooted in their local neighbourhoods across Europe, offering vibrant experiences and connections that nourish and enliven the soul. We call it ‘soulful hospitality’ 💚 We’re a rapidly expanding business with plenty more room to grow! You can check out our latest career opportunities at: belong.findingedyn.com Start here. Go anywhere. We don't do ordinary hotel experiences. We don't do ordinary careers either. We're creators of urban sanctuaries across Europe where free-thinkers belong. We call this soulful hospitality. That's why we look for people with soul. People who bring their whole selves to work. We reject the idea of a ‘work’ persona which is at odds with the way we really are. Conformity is the enemy of creativity, innovation and change. It’s the freedom to be ourselves that keeps us alive and engaged at work and play. But it takes courage to be an individual, to challenge convention and look for different, better ways to do and to be. It takes courage to accept accountability and to empower those around us. Join us and you'll find a place where you can be you and where you can belong.