Customer service online jobs in United Kingdom

About us Chez Antoinette Victoria is a French Brasserie with a very much homemade cuisine, the food is based on organic, seasonal and fresh produce. Summary of role We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Waiter to join our team. The right Waiter uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. · To provide a quick and efficient service. · To provide a friendly, courteous, and professional service, always. · To demonstrate a high standard of personal appearance, always wearing clean and pressed white shirt changed daily or when necessary due to spillages or accidents and ensuring good personal hygiene. · To ensure the agreed standards of the front of house area’s layout, organization and presentation are always adhered to. · Meet and greet guests to their tables. · Present our menu and provide relevant information to our guests (food allergies, portions, various upselling and add-ons) whilst having complete knowledge of our food and beverage offerings. · To clear and reset tables after guests leave. · Inform guests about our specials and any dishes or drinks that we are currently promoting. · Up-sell in both food and beverages. · Take accurate food and drinks orders and communicate efficiently with the kitchen and managers. · Serve food and drink orders at the table whilst checking dishes and kitchenware for cleanliness and presentation, reporting any issues to the Manager in Charge or Line Manager. · Arrange table settings and always maintain a clean and tidy section. · Deliver bills and collect payments accurately. · Participate in team briefings, trainings (online or onsite) and have a keen interest in the daily life of the restaurant. · Follow all relevant Health and Safety regulations and policies. · Provide excellent customer service to guests. · Responsibility and accountability with regards to taking payments from guests, following the company guidelines and standards. Benefits - Cycle to work scheme - Meals - Company pension scheme - Team events

Hours: 8:30am – 5:00pm with a 1 hour lunch Looking for a candidate to start end of March 2025 ** Key Responsibilities:** 1. Client & Customer Service: Build rapport with clients and maintain relationships, ensuring their satisfaction. Act as a primary point of contact for customer queries, resolving issues or escalating as necessary. Handle complaints independently, escalating to BCM if needed. ** 2. Operational Support:** Assist with the move-in/move-out process, including key management, checklists, and deposit returns. Handle reception duties as required, including answering calls, greeting visitors, managing post, and monitoring parking. Assist with administrative tasks, invoicing, stock management, and maintaining the entire filing system (online and in the office). ** 3. Building & Facility Management:** Ensure the offices are always prepared for viewings, meetings, or hotdesking. Monitor stock levels for kitchen and office supplies, keeping the facility well-stocked and maintained. Assist in health and safety procedures, such as fire drills and ensuring compliance with regulations. Ensure high standards of cleanliness and coordinate with cleaning teams. 4. Event & Meeting Room Support: Assist with booking and managing meeting rooms, ensuring they are set up, cleaned, and stocked as needed. Support with organizing networking events, ensuring attendance, set-up, and clean-up. 5. Sales & Marketing Support: Ensure the serviced office and meeting room spaces are advertised with accurate information on relevant platforms. Assist in promotional activities like sharing information with our marketing team. ** 6. General Admin and Reporting:** Provide regular updates on tasks, delays, and completed work. Assist BCM with invoicing, ensuring charges for additional services are accurately recorded. Run operational building updates, adhering to GDPR guidelines. ** 7. Compliance & Regulation:** Ensure the business complies with legal and regulatory requirements, such as anti-money laundering (AML) checks. Fill in accident/incident forms when needed and communicate any safety concerns to BCM. ** Required Skills & Experience:** Customer-Focused & Client Relations: Experience in a client-facing, customer-focused environment is essential, with the ability to build relationships and remain calm under pressure. Operational/Administrative Experience: Prior experience in managing daily office operations, particularly in the serviced office industry, would be beneficial. Communication Skills: Strong interpersonal and communication abilities to liaise effectively with clients, colleagues, and contractors. Organizational Skills: Ability to multitask, prioritize effectively, and maintain excellent time management. Problem-Solving & Adaptability: A proactive approach to solving issues with a flexible, 'can do' attitude. Technology Proficiency: Competent in Microsoft Office, particularly Outlook and Excel, to manage schedules, emails, and inventory. Teamwork & Independence: Ability to work well within a team but also take initiative and work independently when required. ** Ideal Candidate:** A service-oriented individual with experience in the serviced office industry or a similar customer-focused role. Highly organized with the ability to manage multiple tasks and meet deadlines in a fast-paced, dynamic environment. Flexible, willing to step into different roles when necessary, including covering reception duties or assisting the BCM with other operational needs.

Birley Bakery is the newest opening from entrepreneur Robin Birley, owner of private member’s clubs 5 Hertford Street & Oswald’s. Birley Bakery is located in Chelsea Green, London and has a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We aim to fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate and ice cream. We are currently looking for a Barista to join our Birley Bakery team. The additional benefits for Barista are: - 28 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The working hours: - Full-time position 42.5 hours a week on a rota basis - Hours ranging between 6am-8pm (Monday- Sunday) The responsibilities of the Barista are: - Prepare, serve coffee and beverages - Opening & Closing responsibilities - Taking orders and handling the till - Clearing tables and serving customers - Stock rotation & management - Customer order management The Experience & Qualifications required of our Barista are: - Experience of working in a luxury hotel, restaurant or private member’s club advantageous - Strong customer service experience - To work as an effective part of a team - Excellent communication skills - Experience as a barista is desirable If you feel that you have the experience and skills to join us as Barista at Birley Bakery then apply by forwarding your up to date CV together with a covering letter to the link below.

Deal with the walk in customer and online customers to support the organization. Deal with all the customer complaints and quires and resolve the issues. Provide the fast and efficient customer services to all the customers and provide the assistance. Role involves in depth analysis of boost the sales and provide innovative ideas to increase the walk in customers.

Company: Taylor J Ltd Location: 6 Station Approach, Heathfield, England, TN21 8LG Salary: £39,000 per annum About Us Taylor J Ltd is a beloved local fish and chips shop, known for its delicious food and excellent customer service. We are passionate about serving our community while exploring new opportunities to grow and enhance our business. To support our expansion, we are looking for a dynamic Business Development Executive to join our team! Your Role As a Business Development Executive, you will be instrumental in driving the growth of our business by identifying new opportunities, engaging with the community, and implementing creative marketing strategies to attract more customers. Key Responsibilities Develop and implement strategies to expand our customer base and grow revenue. Build and maintain strong relationships with suppliers, partners, and customers. Plan and execute local and online marketing campaigns to boost brand awareness. Analyze market trends and customer feedback to refine our services and offerings. Manage social media platforms and promotional content to attract more customers. Identify opportunities for improving customer experiences and operational efficiency. Requirements Previous experience in business development, sales, or marketing (preferably in the hospitality or food industry). Excellent communication and negotiation skills, with the ability to connect with customers and partners. Creative thinking and the ability to implement innovative marketing strategies. Strong organizational skills and a proactive approach to problem-solving. Passionate about the local community and the food industry. Why Join Us? Competitive annual salary of £39,000. Be part of a friendly and supportive team with a strong community presence. Opportunity to make a real impact and grow with the business. A chance to showcase your creativity and develop new ideas for a thriving local business.

To lead our restaurant's marketing initiatives. The ideal candidate will develop and implement strategies to increase brand awareness, attract new customers, and retain loyal patrons, ensuring our restaurant continues to thrive in a competitive market. Key Responsibilities: 1.Marketing Strategy Development: · Develop and execute comprehensive marketing plans to promote the restaurant's brand, menu offerings, and special events. · Analyze market trends and competitor activity to identify opportunities and threats. 2.Brand Management: · Ensure consistent branding across all marketing channels, including social media, print, email, and in-restaurant materials. · Develop compelling content that aligns with the restaurant's vision and values. 3.Digital Marketing: · Manage the restaurant’s social media accounts, creating engaging posts and responding to customer inquiries. · Plan and execute digital advertising campaigns on platforms such as Google Ads and social media. · Optimize the restaurant’s website for user experience, SEO, and online reservations. 4.Promotions and Events: · Plan and coordinate marketing campaigns for new menu launches, holiday promotions, and special events. · Partner with local businesses and influencers for cross-promotional opportunities. 5.Customer Engagement: · Develop loyalty programs and strategies to improve customer retention. · Monitor and respond to customer feedback on review sites, social media, and other platforms. 6.Analytics and Reporting: · Track and report on the performance of marketing campaigns, using data to refine strategies. · Maintain and analyze customer data to better understand demographics and preferences. 7.Budget Management: · Manage the marketing budget, ensuring effective allocation of resources to maximize ROI. · Negotiate with vendors for advertising, printing, and promotional materials. 8.Collaboration: · Work closely with the restaurant management team to align marketing efforts with operational goals. · Train staff on promoting events, specials, and customer service best practices.

Location: North London About Us: We are a small hotel with 10-12 rooms, offering cozy and comfortable accommodations. While we do not provide catering services, we strive to deliver an exceptional guest experience. As new entrants to the hospitality industry, we are seeking an experienced professional to guide us and ensure the efficient and successful operation of our hotel. What We’re Looking For: We are looking for a highly skilled and experienced hotel manager or consultant who is passionate about hospitality and has a proven track record in managing small hotels, guesthouses, or similar properties. The ideal candidate will also have expertise in Airbnb, Booking.com, direct bookings, channel management, and overall operational efficiency. Key Responsibilities: Oversee daily operations of the hotel and ensure smooth functionality. Manage online listings on platforms such as Airbnb, Booking.com, and other OTAs (Online Travel Agencies). Optimise channel management tools to coordinate bookings from multiple platforms and prevent double bookings. Develop strategies to increase direct bookings and reduce dependency on OTAs. Handle guest inquiries, reviews, and feedback professionally. Implement and maintain housekeeping and maintenance schedules. Develop competitive pricing strategies, promotions, and revenue management initiatives. Qualifications and Experience: Proven experience in hotel management or similar roles, ideally in small or boutique hotels. Strong understanding of Airbnb, Booking.com, and other online booking platforms. Hands-on experience with channel managers and property management systems (PMS). Expertise in guest relations and customer service excellence.

We are seeking a skilled and passionate Wood Fired Neapolitan Pizza Chef to join our team. As a Wood Fired Neapolitan Pizza Chef, you will be responsible for creating authentic Neapolitan-style pizzas using traditional methods and high-quality ingredients. Your expertise in wood-fired oven cooking, dough preparation, and pizza assembly will contribute to delivering an exceptional dining experience for our customers. The ideal candidate should have a strong background in Italian cuisine, a deep understanding of Neapolitan pizza techniques, and a creative approach to flavour combinations. Responsibilities: Prepare and stretch Neapolitan pizza dough using traditional techniques to achieve the characteristic thin and soft crust (dough preparation, control fermentation of dough/gluten) . Operate and maintain the wood-fired oven, ensuring optimal temperature and consistent cooking results. Select and source high-quality ingredients, including fresh produce artisanal cheeses, and premium meats, to create flavourful toppings. Master the art of hand-tossing and shaping pizza dough to achieve the desired thickness and shape. Execute proper pizza assembly and topping distribution, ensuring an even and balanced flavour profile. Monitor cooking times to ensure pizzas are baked to perfection, with the ideal balance of crispy crust and melty toppings. Collaborate with the kitchen team to develop new and innovative pizza flavours, exploring seasonal ingredients and customer preferences. Maintain a clean and organized work area, following food safety and sanitation guidelines. Train and mentor kitchen staff on Neapolitan pizza techniques, encouraging consistency and quality throughout the team. Continuously strive to improve and refine pizza recipes and cooking methods, keeping up with industry trends and customer feedback. Uphold a high level of professionalism and teamwork, fostering positive relationships with colleagues and providing excellent customer service. Qualifications: Proven experience as a Pizza Chef, preferably specializing in Neapolitan-style pizzas. In-depth knowledge of Neapolitan pizza dough preparation, wood-fired oven cooking, and traditional Italian ingredients. Ability to hand-toss and shape pizza dough with precision and consistency. Strong understanding of flavour profiles and the ability to create innovative pizza combinations. Excellent time management and multitasking skills in a fast-paced kitchen environment. Attention to detail and a commitment to delivering consistently high-quality pizzas. Knowledge of food safety and sanitation regulations. Strong communication and interpersonal skills. Ability to work well as part of a team and provide guidance to kitchen staff. Flexibility to work evenings, weekends, and holidays as required. Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Paycare health wellbeing services - including My Pocket GP, Paycare Counselling and Helpline, Paycare Perks and Online Claiming Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development Full uniform provided

We are seeking reliable and detail-oriented individuals to join our team as Retail Evaluators. In this role, you will visit assigned retail stores to evaluate customer service, product quality, store cleanliness, and overall shopping experience. You’ll be funded by the company to make purchases, which you’ll keep, and you’ll submit a detailed review of your experience after each visit. Key Responsibilities: • Visit assigned stores and complete shopping tasks as instructed. • Use company-provided funds to purchase items. • Assess and evaluate aspects of the shopping experience, including staff interaction, product availability, and store environment. • Submit honest, detailed, and timely reviews of your experience via our online platform. Requirements: • Must have a valid form of ID. • Must have lived in the UK for at least 3 years. • Strong observation, communication, and writing skills. • Reliable internet access and basic computer literacy. • Flexibility to travel to various locations as needed. This is a great opportunity to get paid for shopping while helping retailers improve their services! Apply now to join our team of evaluators.

Manage and oversee warehouse operations, ensuring accurate receiving, storage, and dispatch of products sold on Amazon, OnBuy., and the company’s own website. • Coordinate with suppliers and logistics providers to maintain optimal stock levels and ensure timely fulfilment of orders. • Supervise and train warehouse staff, assigning tasks to efficiently handle order processing, inventory control, and packaging. • Ensure compliance with health and safety regulations in all warehouse activities and processes. • Develop and implement warehouse policies and procedures to improve productivity and streamline operations. • Collaborate with sales, purchasing, and customer service teams to ensure seamless order processing and delivery. • Monitor warehouse performance metrics such as order accuracy, stock levels, and processing times, and prepare performance reports. • Plan and optimize the warehouse layout to maximize space utilization and operational efficiency, catering to the needs of e-commerce platforms and direct sales.

As a Sales Administration for our online furniture company, you will be responsible for managing sales orders, coordinating with customers and suppliers, and providing excellent customer service. Your duties will include: 1. Processing sales orders accurately and efficiently. 2. Communicating with customers via phone, email, and chat to provide product information, answer questions, and resolve any issues or concerns. 3. Coordinating with suppliers to ensure timely delivery of orders. 4. Assisting with inventory management and tracking. 5. Providing sales reports and analysis to management. 6. Handling returns and exchanges in accordance with company policies. 7. Maintaining customer records and updating information in the company database. 8. Collaborating with other departments, such as marketing and logistics, to ensure a smooth sales process. 9. Keeping up-to-date with product knowledge and industry trends. 10. Providing exceptional customer service and ensuring customer satisfaction. The ideal candidate for this role will have excellent communication and organizational skills, attention to detail, and a strong customer focus. Previous experience in sales administration or customer service is preferred. A passion for furniture and home decor is a plus. Join our team and help us provide our customers with top-quality products and service.

Job Title: Barista Company: Hafız Mustafa 1864 London Branch Location: 92 Brompton Rd, London SW3 1ER, London, UK About Us: Hafız Mustafa 1864 is a celebrated Turkish dessert brand with a legacy dating back to 1864. We take pride in our exquisite desserts, which have earned us prestigious recognition, including being ranked 2nd on TasteAtlas' prestigious list of 150 most legendary dessert places worldwide. Additionally, we have been honoured with awards such as the BBC Good Food Middle East Magazine Awards. These accolades recognize our unwavering commitment to crafting authentic and delightful Turkish sweets. As we expand our presence, we are thrilled to announce the opening of our new branch in London, UK. Overview: Join the vibrant team at Hafiz Mustafa 1864, a prestigious establishment with a rich history dating back to 1864. We are seeking skilled Baristas who are passionate about coffee and providing exceptional customer service. Salary: 12-16/hour Vacancies: 2 Job Type/Hours: Full-Time / 40 hours a week Responsibilities: Prepare and serve coffee and other drinks that meet our company's quality standards. Maintain a clean and organized work area. Manage inventory and restock coffee bar supplies. Operate coffee equipment with expertise and care. Ensure compliance with health and safety regulations. Requirements: - Proven experience as a Barista or similar role in the hospitality industry. - Excellent communication skills and a friendly, outgoing demeanor. - Ability to work efficiently under pressure. - Passionate about coffee with a desire to improve skills continually. - Knowledge of sanitation regulations. - Flexibility to work various shifts, including weekends and holidays. Benefits : - Competitive annual salary - Opportunities for career growth and advancement - Employee discounts on our delicious desserts - Friendly and supportive work environment - Career development and training opportunities, online and in-house training programs Hafız Mustafa 1864 is an equal opportunity employer and welcomes applicants from all backgrounds. Join us in bringing the sweetness of Turkish desserts to London! Job Type: Full-time Pay: £12-13 per hour Work authorisation: United Kingdom (required) Work Location: In person

Job Duties for Shop Supervisor: Oversee daily shop operations and ensure smooth running. Supervise and guide sales staff to provide excellent customer service. Train new employees and help them improve their skills. Organize and maintain attractive store displays. Manage inventory and ensure stock levels are correct. Assist customers with their needs and handle complaints. Achieve sales targets and report results to the manager. Keep the store clean, safe, and organized. Ensure store policies are followed by all staff. Support the manager in various tasks as needed. Along with the duties mentioned above, our store supervisor should have experience and knowledge in expanding our online presence. This includes managing platforms like TikTok Shop and other e-commerce markets ( Ebay, Amazon ) to help grow the business. The supervisor will be responsible for creating and promoting online sales strategies, ensuring a seamless online and in-store shopping experience for customers.

The Worker duties include Diagnosing, troubleshooting, repairing and refurbishing of computer hardware system, cellular devices, gaming consoles and may others devices, logistics, customer service, stock management/inventories, online The key competence required is: Plans and prepares work and test schedules based on specifications and drawings. Sets up equipment, undertakes tests, takes readings, performs calculations and records and interprets data. Plans installation methods, checks completed installation for safety and controls or undertakes the initial running of the new electrical or electronic equipment or system. Diagnoses and detects faults and implements procedures to maintain efficient operation of systems and equipment. Visits and advises clients on the use and servicing of electronic systems and equipment. Set up electronic system and devices.. Modification work. Rework. Electronic assembly and soldering. Electronic and software testing Set up electronic system and devices Determines material or replacement needs and a logical method for repair Ensures local, state, and national electrical codes are followed and proper materials are used throughout electrical systems. Able to keep working area clean. Possess excellent communication skills. To be able to successfully fault find and make corrections/repairs. Possess an electrical aptitude and ability to interpret electrical drawings. A good understanding of electronic items and how they are built and function. Advanced electronic Assembly (assembling microprocessors etc.) Work as part of a team. Modification work Rework Handling clients to discuss requirements and/or project progress Key Skills involves : · Imagination · Creativity · Patience · Attention to detail · Analytical skills · Communication skills · Technical ability · Excellent IT skills · Thorough understanding of electronics principles and design · Utilized hand tools, technical manuals, electronic formulas and discrepancy documentation to ensure top performance of complex equipment. · Excellent problem-solving ability which help to create more efficient electronic systems and maintain current system · Ability to follow highly complex directions

Full time & Full flexibility required Allergens knowledge is a must Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a dedicated and service-oriented individual to join our team as a Waiter. As a Waiter at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home. Key Responsibilities: - Greet guests in a professional and friendly manner. - Take and relay accurate food and beverage orders to the kitchen and bar. - Provide detailed information about menu items, specials, and wine selections. - Collaborate with kitchen and bar staff to maintain a smooth workflow. - Handle guest inquiries, concerns, and special requests with tact and professionalism. - Uphold the highest standards of cleanliness and hygiene in the dining area. Requirements: - Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment. - Exceptional customer service and communication skills. - Knowledge of fine dining etiquette and service standards. - Ability to multitask in a fast-paced environment. - Attention to detail and a passion for delivering an outstanding guest experience. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Job Overview: The Account Administrator will be responsible for managing administrative tasks related to client accounts, assisting in financial processes, and supporting the bookkeeping and payroll teams. This position requires excellent organizational skills, strong communication, and a keen eye for detail. Key Responsibilities: Act as the primary point of contact for client inquiries and provide exceptional customer service. Maintain and update client records in the accounting database. Assist with invoicing, billing, and accounts receivable tracking. Coordinate the collection of financial documentation from clients for bookkeeping and payroll processing. Prepare and distribute financial statements, reports, and correspondence as needed. Support the bookkeeping and payroll teams with data entry and reconciliation tasks. Ensure compliance with company policies and applicable financial regulations. Schedule meetings, track deadlines, and manage administrative tasks for the team. Assist with onboarding new clients, including gathering necessary documentation and setting up accounts. Qualifications and Skills: Proven experience in an administrative or accounts-related role (minimum 1–2 years). Familiarity with bookkeeping and accounting practices (preferred). Proficiency in accounting software (e.g., QuickBooks, Xero) and Microsoft Office Suite (Excel, Word, Outlook). Bachelor’s degree in Accounting, Business Administration, or related field (preferred but not required). What We Offer: Competitive salary. Opportunities for growth and professional development. A collaborative and supportive team environment. Flexible working options (remote or hybrid work arrangements).