Customer service online jobs in PeterboroughCrear alertas

A place to create moments that matter Salary: FTE £30,878 per annum, pro rata (£16.97 per hour) Location: Peterborough - fully onsite during training, moving to hybrid afterwards. Contract: 12‑month fixed term, part‑time (17.5 hours per week). Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role They're looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes. You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure they remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following their policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with their customers. Your work won’t just resolve complaints - it will help shape better services for the future. If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, they'd love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878 per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman., • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially., • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes., • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. They've got big ambitions and they're looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more., • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about., • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further., • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind., • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance., • Career development – From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more – they'll help you grow and succeed. They're Committed to Inclusion They believe diversity makes them stronger and they're committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know – they'll make it happen. Because this isn’t just a workplace – it’s a place to belong. Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. If you’re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-226 378

Supporter engagement officer Location: Contracted to our Peterborough office with the flexibility for hybrid working Salary: £25,500 - £27,500 depending on experience Contract Type: Permanent Full time: 37.5 hours per week (Monday – Friday) Benefits: Our client want all their employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal. Closing date: Wednesday 4 February 2026. They may extend the advert, but please apply as soon as possible. Telephone interviews will be held week commencing 9 February 2026 Interviews will be held week commencing 16 February 2026 in our Peterborough office No agencies please Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our clients vision is the day when everyone lives free from kidney disease. The supporter engagement officer will deliver exceptional, personalised telephone engagement with supporters, donors, event participants and prospects. You will lead on inbound and outbound fundraising and stewardship calls, strengthening supporter relationships, generating income, and ensuring every caller feels valued, informed and motivated to continue supporting their work. With experience of working in a telephone fundraising or telephone-based customer service role, you will have an understanding of fundraising principles and donor stewardship practices. A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database to enhance the supporter experience. If you are interested in the position, please complete the online application form and submit together with your CV. They are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. About Them: They are the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Their vision is the day when everyone lives free from kidney disease and for more than 60 years the research, they fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making their work more essential than ever. They work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. They collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years we have invested more than £71 million into research. They lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority. Most importantly, they also work closely with patients, ensuring their voice is heard and is at the centre of everything they do, from deciding which research to invest in to how they plan their priorities and their work across the charity. Those patient contributions are vital, always helping them and their partners to understand what life is like with kidney disease, always ensuring they see the patient behind the treatment and always reminding them that behind every statistic and every number is a person – the patients and the carers who inspire their mission and push them forward to make a difference and change the future of kidney disease. You may also have experience in the following: Supporter Engagement Officer, Fundraising Officer, Donor Engagement Officer, Supporter Care Officer, Fundraising & Stewardship Officer, Donor Relations Officer, Telephone Fundraising Officer, Supporter Services Officer, Individual Giving Officer, Donor Stewardship Officer, Supporter Experience Officer, Charity Fundraising Executive, Fundraising & Engagement Officer, Supporter Development Officer, Fundraising Customer Service Officer, Charity, Charities, Third Sector, Not for Profit, NFP, etc. REF-226 232

A place to make things happen. Location: Peterborough, Hybrid, office based 2-3 days a week Salary: £28,115 per annum Hours: 12 month fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm They believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything they do and inspires them to go above and beyond for their customers. They pride themselves in understanding their needs and delivering the best customer service, every time. They're also proud to be at the forefront of change. They're on a journey of transformation, finding new ways to support their customers - and their people. If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you with their organisation. Help Them Provide Safe, Healthy Homes for Everyone Our client is looking for someone who enjoys working with data, managing processes end‑to‑end, and contributing to services that make a real difference. If you’re confident with Excel, naturally organised, and motivated by helping others – they'd love to hear from you. Their focus on damp and mould has increased significantly following Awaab’s Law, and they're committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen. As their Property Services Coordinator, you will: • Maintain and develop the Damp & Mould tracker, ensuring information is accurate, clear, and up to date, • Oversee cases from start to finish, helping the team stay on top of priorities and deadlines, • Work confidently with Excel, using data to produce meaningful reports and highlight trends, • Collaborate closely with Building Services Managers and colleagues across the organisation, • Provide supportive customer contact, including follow‑up calls and updates, • Help improve the way we work, identifying opportunities to strengthen processes and communication, • Contribute to service improvements that support healthier homes and positive customer experiences Salary The spot salary for this post is £28,115 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Have good working knowledge of Excel and enjoy working with data, • Are organised, curious, and comfortable managing tasks from beginning to end, • Take initiative and are confident owning your work, • A commitment to accuracy and accountability, • The ability to prioritise in a busy environment while supporting others, • Communicate clearly and respectfully with customers and colleagues, • Enjoy problem‑solving and continuous improvement, • Care about delivering a fair, consistent and positive service for everyone They've got big ambitions and they're looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more., • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about., • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further., • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind., • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance., • Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – they'll help you grow and succeed. This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Facilities Manager, Site Quality, H&S Management, Maintenance Manager, Facilities Coordinator, Health and Safety, States Manager, Site Management, H&S Compliance, Property Services Management, Facility Manager, Building Manager, Property Maintenance Coordinator etc. REF-226 306

Head of Customer Contact - Repairs A place to make a difference Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type: Permanent Hour: 35 hours per week, Monday – Friday between 8am and 6pm With over 21,000 homes across the country, our client are responsible for supporting thousands of customers and their families. They’re proud to build positive, long-lasting relationships that go beyond housing. The work they do supports their customers and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you with them. About the role They’re looking for a passionate, customer focused leader to head up their Repairs Contact Centre. This service is vital to the wellbeing and safety of their customers, and your work will make a direct difference to how people experience their homes. As their Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs). What you’ll be doing: • Leading the repairs contact centre to deliver a consistent, customer centred service, • Managing performance, quality and colleague engagement, • Working closely with contractors and technical teams to improve the end to end customer journey, • Using data and insights to develop reporting and drive service improvements, • Influencing how customers connect with us in the future, • Building on a strong foundation to evolve and elevate the service Salary The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • CIH qualification or willingness to work towards, • Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment, • Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities, • Previous experience of developing and coaching a team, managing performance and embedding a positive team culture, • Expertise in contact centre resource planning methods, • Financial and budget awareness, with the ability to monitor resources and manage costs., • Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals, • Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages, • Experience in performance management, dispute resolution, and driving team success through KPIs. A place to build a future They’ve got big ambitions and they’re looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more., • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about., • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further., • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind., • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance., • Career development – From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more – they’ll help you grow and succeed. They’re Committed to Inclusion They believe diversity makes them stronger and they’re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know – they’ll make it happen. Because this isn’t just a workplace – it’s a place to belong. Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Our client do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager REF-226 304

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.