49 Best telephone operator Jobs in Leicester (March 2026)

Providence Care and Support is seeking a committed, motivated, and resilient Senior Support Worker capable of stepping into an Assistant Manager role. The ideal candidate will have a genuine passion and ambition for supporting vulnerable adults with challenging behaviours and mental health conditions. Applicants must hold a minimum Level 3 qualification (e.g., NVQ or Diploma in Health and Social Care) and have at least 3 years of experience in a Senior Support Worker role. This position involves leading and supporting a team of support workers in providing care within a supported accommodation setting. It requires strong leadership skills, relevant health and social care experience, and the ability to oversee operations within a busy unit. Key Responsibilities Leading and Supervising • Oversee and manage a team of support workers, ensuring they are well-trained, competent, and supported., • Carry out HR duties at designated unit(s)., • Manage and chair in-house team meetings., • Provide hands-on support to the individuals we support, including personal care and hygiene assistance where required. Care Planning • Develop, implement, and regularly update personalised care/support plans based on each individual's needs and preferences., • Complete daily notes, incident reports, reviews, risk assessments, and support plans. Health Monitoring • Monitor service users' health and well-being., • Administer medication in accordance with policies and procedures., • Ensure all medical appointments are scheduled and attended, and that records are kept up to date. Staff Development • Provide guidance, mentoring, and supervision to support workers., • Ensure staff follow policies, procedures, and care standards. Risk Management • Identify, assess, and manage potential risks to ensure the safety of service users and staff., • Handle challenging behaviours with professionalism, offering direction and support to the team., • Complete incident documentation and share feedback with the manager and external professionals in line with policies and procedures. Safeguarding • Demonstrate a strong understanding of safeguarding principles., • Adhere strictly to safeguarding policies to protect service users from harm. Crisis Intervention • Respond promptly and effectively to crisis situations., • Ensure the safety and well-being of all involved. Direct Support • Provide direct care, including personal care, medication administration, and monitoring physical and mental health. Daily Living Support • Assist service users with everyday tasks such as meal preparation, housekeeping, budgeting, and managing appointments. Emotional Support • Offer emotional support and encouragement., • Help individuals build coping strategies and maintain mental wellness. Essential Personal Qualities • Empathy and Compassion: Strong ability to connect with individuals experiencing mental health challenges., • Patience and Resilience: Stay calm and supportive in difficult or stressful situations., • Problem-Solving: Able to assess and resolve issues independently and efficiently., • Communication: Clear verbal and written communication with service users, families, professionals, and colleagues., • Be computer literate, with experience using care management software., • Have excellent administrative, organisational, and communication skills., • Be capable of identifying service user needs and compiling care and risk assessments., • Carry out regular reviews of support provided to individuals., • Establish and maintain effective communication with families and professionals., • Attend meetings as delegated by the manager., • Support, mentor, and assess new and existing care workers through the induction process., • Conduct spot checks and audits to ensure compliance and quality standards., • Provide supervision and ongoing support to team members., • Complete quality monitoring checks and audits across all areas of service delivery., • Participate in the on-call rota and respond to emergencies as needed., • Ensure all documentation complies with Knightley Care policies, CQC requirements, and commissioning body standards., • Maintain clear communication between management, staff, service users, and professionals., • Conduct staff supervisions, appraisals, and team meetings., • Support service users and staff to ensure a high-quality, continuous service., • Motivate the team, encourage innovation, and maintain high standards., • Provide office cover when required., • Work efficiently in a fast-paced environment., • Represent the company professionally, both internally and externally., • Be flexible, reliable, and committed., • Possess strong people management and leadership abilities., • Have a strong understanding of mental health conditions, treatments, and care pathways. Key Responsibilities Will Be • Supporting and managing a team of care workers., • Creating detailed rotas/schedules and providing verbal and written guidance to staff., • Maintaining confidentiality at all times., • Acting as a key point of contact for both service users and staff., • Supporting the team to ensure high-quality care is consistently delivered., • Responding to telephone and email communications promptly and professionally., • Providing ongoing updates to the Manager and Care Manager., • Experience and Competencies, • A minimum of 3 years of hands-on care experience, including senior-level responsibilities., • A proactive, business-aware individual able to manage a variety of tasks effectively., • Competent in completing assessments, risk assessments, incident reports, and support plans., • Confident navigating CQC-related documentation and compliance requirements., • Experienced in engaging with Adult Social Care processes and professionals., • Comfortable attending and contributing to multidisciplinary reviews., • Skilled in managing challenging behaviour., • Able to lead by example, direct support staff, and foster a team-oriented culture., • Capable of developing and implementing policies., • Proficient in administrative duties related to care provision., • Experienced in managing team performance and supporting service users effectively., • Able to represent the service in reviews and meetings with commissioners and social workers., • Knowledgeable about Adult Social Care systems and safeguarding responsibilities., • Holds a minimum Level 3 NVQ/Diploma in Health and Social Care., • Demonstrated success supervising staff and managing a care unit., • Flexible to work across various care projects as needed., • In-depth understanding of mental health, autism, and learning disabilities., • Strong working knowledge of:, • Mental Health Act, • Mental Capacity Act, • Discharge planning, • Statutory mental health services, • Collaborative work with CPNs, Social Workers, and Community Mental Health Teams Salary: £28,000 – £32,000 per annum (depending on experience and ability to meet all requirements) Hours: Full-time, Monday–Friday (9am–5pm), with flexibility including occasional sleep-in duties and on-call responsibilities.

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