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Head of Customer Support (SAAS/ERP) Remote – UK Residents Only SaaS / ERP | Manufacturing | Supply Chain | Distribution | Logistics Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There could be others but if you are involved in working with Customers, that’s a start so we would be interested in hearing from you. This opportunity is specifically aimed at professionals who understand the realities of working in complex IT-led SaaS / ERP environments. If you’ve operated at senior level within ERP implementation, managed service software accounts, or customer success functions inside a SaaS delivery model — this will feel familiar. The Context In ERP and SaaS, customer relationships are rarely simple. You’re balancing: • Implementation timelines and resource constraints, • Change requests and scope evolution, • SLA performance and service credits, • Complex quotations tied to professional services, • Margin protection within delivery-led engagements, • Cross-functional coordination between sales, pre-sales, delivery and development This role sits at the centre of that ecosystem. The Role As Head of Customer Support, you will act as the senior commercial and relationship owner across strategic ERP accounts. This is not a new business sales or quota led role. It is a commercially disciplined, governance-focused leadership position responsible for: • Overseeing structured quotation processes aligned to scope and capacity, • Managing service levels and customer expectations, • Acting as escalation point for complex customer queries, • Protecting margin within service-based SaaS contracts, • Driving retention through operational excellence, • Leading and scaling the Account Management / Customer Success function You will bridge technical delivery teams and commercial strategy — ensuring customers receive a consistent, professional and transparent experience. What We’re Looking For We are keen to speak with individuals who have: • Senior Account Management, Customer Success or Client Services leadership experience within SaaS or ERP environments, • Exposure to ERP implementation projects and services-led engagements, • Experience working alongside technical consultants, developers and delivery managers, • Strong commercial acumen around professional services quoting, scope control and contract governance, • Experience managing enterprise or multi-site accounts, • The ability to balance customer advocacy with operational reality If you’ve worked in ERP, you understand that retention is built through clarity, structure and trust — not discounting or overpromising. What Success Looks Like • High customer retention across ERP accounts, • Improved governance around quotations and scope control, • Strong SLA performance and customer satisfaction, • Increased recurring and services revenue driven through trusted relationships, • Clear ownership and accountability across the customer base This is a fully remote opportunity (UK residents only) within a growing, respected ERP solutions provider where the customer function is central to long-term strategy. For a confidential conversation, contact Chapman Tate Associates directly.

Maintenance Electrician (FM) Leicester, commutable from: Hinckley, Lutterworth, Wigston, Coalville, Loughborough, Shepshed, Mountsorrel, Thurmaston, Syston & all surrounding areas £40,000 - £45,000 + Overtime + Training + Pension + Life Assurance + Healthcare Cash Plan + Training + Career Progression + Excellent Company Benefits Are you a qualified Electrical Engineer/Electrician, looking to join to join a market leading FM business offering ongoing technical training and a clearly structured progression route? This is an opportunity to take ownership of essential maintenance operations within a high-profile Critical National Infrastructure site, ensuring reliability and compliance across vital electrical and mechanical systems. You'll work with advanced building technologies and play a key role in maintaining operational continuity for a major UK client, supported by industry-leading training and professional development opportunities. The company is a trusted provider of technical and facilities services across the UK, renowned for its focus on safety, service excellence, and innovation. Joining their team means becoming part of a respected national organisation that invests in its people, offers long-term progression pathways, and values a collaborative approach to engineering. This role is ideal for an experienced engineer seeking stability, professional growth, and a technically stimulating environment, without sacrificing work-life balance thanks to a structured day shift rota. The Role: • Planned and reactive maintenance within a critical site environment, • 5 days on, 2 off, 6 days on, 3 off shift rota to fulfil requirements for 7 days a week (only days), • Time-served/qualified Electrical Engineer, • Proven maintenance experience Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

GBR Recruitment are delighted to be working exclusively with a well established, highly progressive & profitable residential MEP building services company, recruiting for an experienced Managing Director with a niche in plumbing (but also with some electrical knowledge) to lead a team of over 50 full time trades employees. This role is responsible for directing, managing, coaching & developing a team of Plumbers, Gas Engineers, Electricians, Electricians Mates & Apprentices continuing to grow revenue streams, turnover & profit margins, whilst at the same time implementing continuous improvement methodologies across the operation to make the ways of working smarter, leaner & more efficient. In order to be considered for the MD role you should be ACS Gas certified & Gas Safe registered, plus previously time served on the tools (plumbing / plumbing & electrical or multi-trade), along with previous Managing Director, Operations Director, General Manager or similar SMT level experience. The client's turnover is c.£8M, therefore experience heading up a company or division of a similar size turnover is required to take on this role, as it comes with full responsibility for commercial activities, budgeting, forecasting, plus P&L control. MEP residential building services background is also required for this opening. Duties: • Responsible for successfully leading both arms of the building services business (Plumbing & Electrical) balancing technical expertise, with commercial acumen & team leadership skills, • Ensuring operational excellence to achieve overall business targets (customer service, quality of work, margins, profits, commercial control, training & development), • Delivering high quality, compliant plumbing & electrical services, • Lead & manage senior operations / contracts managers, frontline supervisors, office administrators, plumbers & electricians, • Governance of quality assurance & compliance procedures within the business, ensuring that trade bodies, trade affiliates & trade associations (Gas Safe, NIC/EIC, OFTEC, REFCOM, APHC, MCS, Trustmark, Greenlight (SSIP) etc.) expectations are exceeded., • Continual assessment of the effectiveness of company processes, procedures & policies, implementing new measures when needed, • Responsible for financial performance including budgeting, invoicing & ensuring that the MEP services are providing value for money & returning appropriate profit margins., • Overseeing all procurement activities and managing supplier relationships., • Play a key role in customer engagement & customer satisfaction, • Oversee recruitment of all new staff, • Lead business change, managing with other key stakeholders the implementation of new systems & new software., • Present business strategies, MI & KPI reports, sharing results with all, • ACS Gas certified & Gas Safe registered., • Experienced in leading small but complex MEP building services businesses with a comprehensive understanding of relevant legislative requirements., • Previous experience of working at a Managing Director, Operations Director or General Manager level, or working within another relevant Senior Management role with comparable responsibilities, • Possessing strong customer service skills & the ability to collaboratively work with a variety of business functions & key stakeholders., • Able to manage, lead & direct short-term through to long-term tasks & strategies., • Excellent professional communication & interpersonal skills., • Experienced in managing & leading operational teams through change., • Strong financial & commercial acumen (budgets, forecasts, profit margins, operating costs etc..)., • Up to date knowledge of plumbing, gas & electrical regulations & legislation. This role is commutable from all areas within the East Midlands to include Nottingham, Leicester, Derby, Loughborough, Market Harborough, Corby, Kettering, Melton Mowbray, Rutland, Stamford, Newark, Grantham & other areas nearby these. The interview process is 2 stages in total & the interviews are due to take place this month, with an ASAP start date (depending on individuals notice periods). Apply today!

Development & Estate ManagerProperty Services | Local AuthoritySalary: up to £69000 (Grade 15 commensurate with experience)Contract: PermanentLocation: Hybrid / Flexible Working AvailableAbout the RoleWe are seeking a highly experienced Development & Estate Manager to play a pivotal role in the strategic leadership, management and commercial performance of the Council's property estate.Reporting into the senior management team within Property Services, you will lead the development and delivery of a holistic, commercially focused approach to asset management and development. This will include managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models to support the Council's strategic priorities and service delivery objectives.You will manage a diverse portfolio of land and property, working through teams of in-house professionals and external advisors, and provide senior-level advice to elected Members, Corporate Boards and external partners.Key Responsibilities • Lead the development and delivery of a commercial asset management and development strategy, ensuring optimal use of the Council's property resources., • Ensure that property assets are fit for purpose, deliver best consideration and align with corporate priorities and service delivery plans., • Oversee strategic planning and development activity, including assessing the suitability of sites for development and regeneration., • Develop and implement acquisition, disposal and investment strategies and programmes, identifying surplus or under-performing assets and delivering value-add initiatives or disposal strategies., • Manage and coordinate external advisors, consultants and legal professionals to ensure the timely and effective completion of transactions and development projects., • Promote and embed best practice in asset management and development, leading the evolution of policies, procedures and professional standards., • Oversee the planning, management and monitoring of capital and revenue programmes and budgets, ensuring strong financial governance and value for money., • Provide strategic property advice and guidance to the Council, elected Members, customers, stakeholders and external partners, including deputising for the Head of Service when required., • Lead the performance management of the investment portfolio, driving continuous improvement and ensuring the production of regular reporting to the Corporate Property Steering Group, government departments and other relevant bodies., • Manage resources effectively across people, ICT systems, budgets and property assets., • Oversee the development, maintenance and effective use of a centralised asset management information system to support high-quality, evidence-based decision-making., • Ensure compliance with Council policies and procedures, including health & safety, statutory compliance, energy efficiency initiatives and information governance., • Extensive experience of leading asset management and development strategies across a mixed commercial and / or rural estate, including construction and building functions, operating at a senior or lead level., • Proven experience of embedding a commercial culture, including managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models., • Demonstrable experience in the development and implementation of corporate and operational strategies of significant organisational impact., • A strong track record of developing, managing and delivering capital and revenue programmes and budgets., • Experience of cultivating and leading best practice, driving continuous improvement within asset management and development services., • Strong experience in the use of data and asset management systems to support high performance, governance and evidence-based decision-making., • A high level of understanding of property acquisitions and disposals at both strategic and operational levels., • Extensive knowledge of landlord and tenant law, with a good working understanding of national and local planning legislation and planning policy., • A senior and influential role shaping the future of the Council's property estate, • The opportunity to drive regeneration, commercial delivery and service transformation, • Flexible and hybrid working arrangements, • Local Government Pension Scheme and generous annual leave entitlements, • A values-led organisation with a strong focus on inclusion and professional excellence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Facilities Management Consultant Location: East Midlands 1-2 days a week + consultancy visits elsewhere Salary: Competitive Overview My client is an innovative and highly regarded FM and Health & Safety consultancy. They are looking for an experienced Facilities Management Consultant to join their growing team. This role is focused on delivering high-level FM and M&E strategic support and operational excellence for the UK operations of a leading global security provider. You will act as a subject matter expert, leveraging your background in supply chain management in order to optimise service delivery. Key Areas of Focus • Tender & Procurement Management: Help lead end-to-end procurement processes for essential services, including catering, cleaning, postroom and document services., • Supplier Performance & Strategy: Monitor and measure service partner performance against benchmarked criteria and KPIs to ensure all SLAs are met or exceeded., • Cost Optimisation: Identify opportunities for sustainable savings and provide financial oversight to deliver measurable value across multiple FM categories., • Compliance & Risk Mitigation: Ensure statutory compliance and manage Health & Safety obligations, including the supervision of contractor risk assessments., • Professional Experience: 5+ years of experience within a facilities management or consultancy environment., • Financial Acumen: A proven track record of managing operating budgets., • Safety Standards: An IOSH or NEBOSH certificate is highly desirable for both this client and other clients to whom you will be providing consultancy services., • Technical Proficiency: Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)., • Education: Bachelor’s degree or an equivalent combination of professional skills and training., • Attributes: A methodical and innovative problem solver who can work collaboratively under tight deadlines. This role primarily supports a key client with principal offices and manufacturing premises in the East Midlands, as well as facilities in Manchester and Glasgow. Other clients that you are likely to support will tend to be within the Southeast of England. • Onsite Presence: Expect to be onsite for primary client 1–2 days per week, including scheduled visits to Manchester and Glasgow. Rest of week working with other clients/WFH., • Flexibility: The remainder of your time will be spent working from home or consulting with other clients. If you feel you have the experience and qualifications to fill this important role and would like to join a friendly, customer and employee focused company then we would love to hear from you.

We are recruiting a strong people manager to lead all cleaning and environmental service delivery, at a large high-footfall retail destination, in the East Midlands. This is a hands-on leadership role with responsibility for managing a team of 30+ operatives within a fast-paced, customer-facing environment. The core requirement is strong, credible team leadership. A cleaning background is less important than your ability to manage people, maintain standards and deliver operational consistency. The Role • Lead, motivate and develop a team of 30+ staff., • Oversee rotas, absence management and performance processes., • Maintain high standards of presentation and safety across a busy public environment., • Manage audits, compliance and health & safety procedures., • Act as a visible onsite leader, managing from the floor., • Work closely with stakeholders to ensure service excellence. What We’re Looking For • Have experience managing large teams (30+ direct or indirect reports)., • Be confident handling performance management and difficult conversations., • Be highly organised and comfortable working within structured processes., • Thrive in time-sensitive, operationally demanding environments., • Take pride in delivering high standards consistently. Technical knowledge of cleaning compliance, COSHH or facilities legislation can be developed. What cannot be taught is strong, resilient leadership. Why Consider This Role? • Opportunity to lead within a prominent, well-established asset., • Structured environment with clear operational remit., • Stable, site-based leadership position., • Competitive regional salary., • Clear scope to build and develop a team culture. If you are currently leading a large team and are looking for a new challenge where people leadership is central to success, I would love to hear from you. Please apply to this listing or email

Manufacturing Manager – Advanced Engineering & Manufacturing 📍 Leicester, UK 💼 Full-Time | Permanent ⚙️ About the Opportunity Are you a Manufacturing Manager with a passion for continuous improvement, modern manufacturing, and developing people? We’re partnering with an established, globally recognised engineering business that designs and manufactures complex equipment used across multiple high-technology sectors. They have an unrivalled capability with their machine shop capability. This side of the business is integral to the success of the business and they invest heavily in it. This is an exciting opportunity to bring fresh ideas and leadership. You’ll lead a talented production team, driving operational excellence, safety, and efficiency through innovation and lean manufacturing practices. 🔧 Key Responsibilities • Lead and motivate the machine shop team to deliver on-time, high-quality components., • Implement modern manufacturing processes and continuous improvement initiatives., • Manage CNC machining and grinding operations, ensuring best practice across all production areas., • Monitor and improve KPIs for quality, delivery, and cost., • Support CAPEX projects, equipment upgrades, and process innovation. 🧠 About You • 5+ years’ experience managing a machine shop or precision engineering environment., • Knowledge of CNC machining, grinding, materials, and modern manufacturing processes., • Proven track record in lean manufacturing, Six Sigma, or Kaizen initiatives., • Confident communicator able to lead a team of 25+ staff., • Degree, HNC, or HND in Mechanical/Manufacturing Engineering (or equivalent). 🌟 What’s on Offer • Competitive salary and comprehensive benefits package., • Early Friday finish, • Strong commitment to training, mentoring, and internal promotion., • Support for professional development and engineering accreditation., • Modern, collaborative working environment with ongoing investment in equipment and facilities. If you’re ready to take ownership of a machine shop transformation, driving efficiency and innovation in a growing engineering business - apply today.

Join a long-established manufacturing organisation that's widely recognised for its investment in modern technology, commitment to operational excellence, and strong focus on developing its people. Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. This is a company that prides itself on creating a clean, well-organised, and forward-thinking engineering environment, where xrnqpay reliability, safety, and continuous improvement are at the heart of everythi...

A global engineering business located in Leicester seeks a Manufacturing Manager to drive operational excellence through innovation and lean practices in a machine shop.

A leading recruitment agency is looking for an experienced Managing Director with a focus on plumbing to lead a successful MEP building services company in Leicester Forest East.This role involves directing a team of over 50 trades employees, ensuring operational excellence, and overseeing financial

Assistant Manager Be Part of the Hottest New Spot in Town! Are you a natural leader who thrives in a fast-paced, high-energy environment? Were on the lookout for an Assistant Manager who can inspire teams, deliver unforgettable guest experiences, and help take our rapidly growing brand to the next level. Why Youll Love Being an Assistant Manager: Join a rapidly expanding brand with 30+ new locations opening soon Competitive salary, bonuses, healthcare, and staff discounts Work in a fun, vibrant environment with real career growth Minimal late nights Learn from supportive, experienced senior leaders Massive opportunities for progression and development and so much more! What Youll Do as Assistant Manager: Support the General Manager in day-to-day operations Deliver energetic, top-notch service every shift Recruit, train, and motivate your team to succeed Drive results while maintaining operational excellence Who Were Looking For in Assistant Manager: Experienced in assistant management in fast-casual or quick-service hospitality Hands-on, energetic, and ready to lead by example Passionate about hospitality and setting high standards Excited to make your mark and grow with us Ready to take your hospitality career to the next level? Apply now and join our team of game-changers! TPBN1_UKCT

Elior Stadia - Bringing the Buzz to Matchdays & More When the crowd roars, the food has to be just as exciting! At Elior Stadia , we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks • so fans can focus on the action while we handle the flavour. What you'll be doing... As a Head Chef you will be proactively managing and supporting a catering team as well as creating a platform for financial growth through cost control and culinary excellence. Recruiting, training, supporting and people development to deliver an efficient, high quality service to Elior UK, customer and client Maintaining, ordering and controlling food stocks within budget Ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customer and colleagues Working Pattern: 5 days out of 7 | 37.5 hours per week. What can you bring? Proven leadership ability with a proactive, hands-on approach Genuine interest in customer service excellence Focused on the front line Catering experience essential with chef skills 2+ years experience as Head Chef or Sous Chef ready for their next step Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Shift Leader - Leicester Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morning until night. Everyone’s invited. Our team can sense if you need coffee, a cocktail, a cold beer, or a plate of cutters bursting with flavour. Our people serve up the magic and warmth of the Caribbean every day, ensuring everyone feels relaxed and welcome. We create genuine connections and put people at ease, welcoming guests with our natural hosting skills and unpretentious atmosphere. We bring people together. Strangers become friends, and guests return again and again because of the familiar faces and friendly service that make Turtle Bay special. From brunch to sundowners, we’re here to create unforgettable moments. Our Purpose? To naturally and intuitively host, create genuine connections, and make everyone feel welcome, comfortable, and immersed in our carefree island way of life. Our DNA: The Way We Do Things: Be open and listen intently. Do the right thing. Recognise differences and celebrate individuality. Enjoy what we do and have fun. Deliver exceptional hospitality. Shift Leader at Turtle Bay At Turtle Bay, our restaurant teams are known for creating vibrant, unforgettable experiences, where every drink and dish brings joy and captures the true spirit of the Caribbean. From dishes that burst with mouthwatering jerk flavours, to our signature cocktails crafted to bring a taste of the islands unique to us, we pride ourselves on serving more than just food and drink – we serve experiences. As a Shift Leader, you’ll be at the heart of it all, making sure this tradition thrives and ensuring every guest leaves happy, excited to return. You’ll create an atmosphere where everyone feels welcome, relaxed, and uplifted – like the easygoing feel of a Caribbean beach bar where life's shared moments are celebrated with warmth and joy. It’s all about leading by example and bringing people together to create those carefree, joyful moments that make Turtle Bay Special. Your role is not just about supervising—it’s about mentoring, inspiring, and fostering the Turtle Bay way of life. From team briefings to check-ins and training, you’ll ensure your junior team has the skills and confidence to make genuine connections and create memorable moments. What does Great look like? Live the Turtle Bay DNA : You’ll embody our values and bring the rhythm of the Caribbean to life in every shift—creating a welcoming, supportive space for both the team and our guests. With warmth, energy, and a focus on doing the right thing, you’ll help shape a positive environment where everyone feels they belong. Lead and Develop Your Team : You’ll be the go-to on shift—leading upbeat pre-shift briefs and coaching motivating the team to bring their best. From delivering engaging First Bays to supporting ongoing development, you’ll help team members grow in confidence, knowledge, and performance. Create Memorable Guest Experiences : You’ll lead by example with genuine hospitality—greeting guests with care, responding to feedback with professionalism, and setting the tone for service that’s full of warmth, personality, and positive energy. Deliver Operational Excellence : You’ll take responsibility for running smooth, well-organised shifts. From managing team focus and maintaining a clean, safe environment, to making sure tills are accurate and everyone’s in the know—you’ll keep everything flowing with clarity and calm confidence. Drive Financial Success : You’ll support the restaurant’s financial goals by helping to manage labour costs, reducing waste, and ensuring that service is efficient and effective. By helping the team understand the ‘why’ behind key decisions, you’ll build awareness and shared accountability. Work Together as One Team : You’ll work hand-in-hand with the floor, bar, kitchen, and management team to make sure everything comes together seamlessly. With clear communication and a hands-on attitude, you’ll help create a shift that feels cohesive, supportive, and high-performing. You’ll have the opportunity to grow your knowledge and skills through training, tailored courses, and a structured sign-off process, giving you the tools you need to succeed. Let’s bring the spirit of the Caribbean to life—together.

Lead Engineer - Leicester (Days Only, Monday-Friday) Salary: £52,000 + Benefit Contract: Full-time, Permanent Discipline: Multi-skilled (either bias) Overview Our client seeking an experienced and proactive Lead Engineer to join our Leicester site, supporting the Engineering Manager and leading the engineering team to deliver exceptional operational performance. This role offers an excellent opportunity for a skilled engineer to step into a leadership position, acting as a key driver of engineering excellence, safety, and continuous improvement across the site. Key Responsibilities Leadership & Team Support Lead, support and mentor the engineering team with hands-on technical guidance. Deputise for the Engineering Manager, including responsibility for daily activities, decision-making and budget oversight in their absence. Ensure compliance with PPM schedules, corrective maintenance tasks, SSOWs and engineering processes. Support training activities for engineers and operators on new equipment and procedures. Compliance, Safety & Standards Uphold company Vision, Values and QHSE policies across all engineering operations. Ensure site compliance with risk assessments, COSHH, RIDDOR and other regulatory standards. Promote a strong and proactive safety culture within the engineering team. Support the maintenance of site accreditations such as ISO/EN 14065 . Continuous Improvement & Operational Excellence Work collaboratively with Production to improve equipment reliability, reduce downtime and enhance OEE. Lead initiatives focused on sustainability, energy efficiency and WECO reduction. Support installation, commissioning, operation and maintenance of site equipment and facilities. Source spare parts, equipment and machinery through approved suppliers. Skills & Knowledge Excellent verbal and written communication skills. Strong analytical and problem-solving abilities with confidence to influence at all levels. Ability to build strong cross-functional relationships and promote teamwork. Commercial awareness and strategic thinking capabilities. Strong IT skills, particularly Microsoft Office applications. Demonstrated ability to motivate teams and drive a performance-led culture. Financial acumen relating to budgeting and forecasting. Education & Experience Essential Proven experience in industrial maintenance, production or engineering. Previous supervisory or management experience. Strong operational maintenance background. Relevant engineering qualification: Degree, HND/HNC, NVQ Level 3, City & Guilds or time-served apprenticeship (electrical, mechanical or steam). Experience delivering continuous improvement initiatives. Knowledge of energy management and sustainability practices. Desirable NEBOSH, IOSH or QHSE-related qualifications. Bilingual capability. TPBN1_UKTJ