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Service Charge & Rent Officer £39,330 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Service Charge & Rent Officer to lead on managing agents and carry out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: • Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents., • Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs., • Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation., • Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements., • Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: • Degree level or equivalent relevant professional qualification or qualified by experience., • Evidence of continued professional development, • Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar. Experience: • Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing., • Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)., • Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents., • Understanding of welfare benefits., • Experience in operational management in a customer facing team., • A track record of customer excellence and performance against KPI’s, • Experience of change management and supporting changes in software and systems., • Experience of working within a customer-focused environment and handling challenging customer interactions., • Knowledge of housing management software and systems used to manage service charge billing and reporting., • Experience of modifying and maintaining policy and procedures., • Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations., • Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery., • Experience of stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: • Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice, • Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents., • Knowledge of developing IT systems for managing service charges & rents., • Knowledge of the Landlord and Tenant Act 1985 & Housing Acts., • Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents., • Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner., • Strong skills in financial modelling, budgeting, and forecasting, • Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: • A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally., • Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues., • Strong organisational and time-management skills, with the ability to manage competing priorities effectively., • Elevated level of attention to detail and accuracy in financial and service charge calculations., • Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents., • Proficient in Microsoft Office, particularly Excel, and housing management software systems., • A proactive approach to continuous improvement and process development., • This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio., • A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check

About Evolve Psychology At Evolve Psychology, we do things differently. Founded in 2014 by Dr Laura Powling, Evolve Psychology began with a bold aim to redefine what clinical and forensic psychology means in practice. Laura’s vision was simple yet powerful, to bring care, connection, empathy and clinical excellence together, with no compromise. What started as a small practice delivering expert witness and neurodevelopmental assessments has blossomed into a national independent psychology service. We earned our first NHS contract in 2021, launched satellite clinics to streamline access, and rolled out neurodevelopmental services to families across the UK. We are clinician‑founded and clinician‑led, proudly registered with HCPC and affiliated with the British Psychological Society and the Royal College of Speech & Language Therapists. We’re also award-winning, a testament to the dedication and quality of our multidisciplinary team of over 100 experts. What sets Evolve Psychology apart? • Founded and led by Dr Laura Powling, a Consultant Clinical Psychologist with 18+ years’ experience across NHS, forensic, and neurodevelopmental services, bringing deep clinical insight and hands-on leadership to everything we do., • We specialise in autism, ADHD, dyslexia and dyscalculia assessments for children, young people and adults offering a high-quality, person-centred service backed by NHS contracts and available via Right to Choose across the UK., • We prioritise clinical quality and real impact, not speed or scale at the expense of care. Our assessments are evidence-based, multidisciplinary, and designed to support the whole person, not just produce a diagnosis., • We offer more than assessment work. Our clinicians can contribute to the Evolve Skills & Research Academy, developing training, shaping neuroinclusive content, or collaborating on research, all part of our broader mission to raise awareness and improve support for neurodivergent individuals, educational institutions and workplaces., • We have a strong, values-led culture. Compassion, clarity, and integrity guide everything we do, from our team interactions to the way we support families., • We’re growing sustainably, with purpose. With clinics across the UK and Ireland, a growing digital presence, and a multidisciplinary team of 100+ experts, Evolve is expanding with care, always keeping quality at the centre. The role At Evolve Psychology Services, we equip our clinicians with cutting-edge tools and support to help them focus on what matters most: delivering exceptional care to children, young people and their families. You’ll join a passionate and supportive multidisciplinary team dedicated to making a meaningful difference in the lives of children and young people. Our service specialises in high-quality, evidence-based assessments for autism and ADHD, delivered through both NHS-funded referrals and private pathways. As a Specialist Neurodevelopmental Practitioner, you’ll contribute to comprehensive neurodevelopmental assessments, helping ensure timely, accurate diagnoses that lead to appropriate support and improved outcomes for families. You will be responsible for: • Conducting face-to-face structured observations as part of the neurodevelopmental assessment process., • Conducting remote developmental history interviews with parents and carers via Zoom, • Participating collaboratively in peer MDT diagnostic discussions, supported by senior clinicians where needed, • Delivering clear, compassionate feedback to families, • Producing accurate clinical reports, including diagnostic formulations, with the help of our smart tools, • Working efficiently to meet service Key Performance Indicatiors (KPIs), • Delivering clinical supervision (where applicable), • Able to travel to a clinic base to conduct in-person assessments, (hybrid only) Our Ways of Working: • Digital workflows and smart report-writing reduce admin time and enhance clinical impact., • A custom-built electronic health record system, developed in-house using market leading research, • Continuously enhancing internal systems, based on employee feedback to improve efficiency, • Ongoing training and onboarding to ensure confidence in all tech and systems, • In-house IT and operational support, so you're never left troubleshooting alone Qualifications and experience • Minimum of 1 years' professional registration with one of the following regulatory bodies: HCPC, NMC, GMC or Social Work England. Such as:, • HCPC – Clinical Psychologist, Counselling Psychologist, Educational Psychologist, Speech and Language Therapist, Occupational Therapist, • NMC – Mental Health Nurse, Learning Disability Nurse, General Nurse, Children’s Nurse, • GMC – Medical Practitioners, • Social Work England – Social Worker, • Minimum of 1 years’ experience conducting diagnostic assessments for autism and/or ADHD in children and young people, • Strong understanding of differential diagnosis in neurodevelopmental presentations, • In-depth knowledge of DSM-5 diagnostic criteria for autism and ADHD, • Trained and experienced in the use of diagnostic tools such as ADOS-2, ADI-R, etc, • Effective time management and caseload organisation skills, with the ability to manage competing demands and meet clinical deadlines, • Ability to work effectively within a multidisciplinary team and participate in collaborative diagnostic discussions., • Highly developed written language skills used to produce high-quality clinical reports, • Well-developed communication skills with children, young people, and their families, ensuring compassionate, clear, and professional interactions throughout the assessment process, • Must be eligible to work in the UK Why work with Evolve? Be part of a supportive, purpose-driven team dedicated to transforming neurodevelopmental care across the UK. At Evolve, we offer: • A values-led culture where clinical excellence, compassion, and staff wellbeing come first., • Continued professional development, clinical supervision, and reflective practice to support the ongoing development of your clinical skills., • Competitive salary based on experience, with annual salary reviews and pension contributions., • Generous leave entitlement, including 28 days annual leave plus bank holidays - and a day off for your birthday., • Private healthcare to support your physical and mental health., • A company laptop and on-call IT support to enable seamless remote working., • Opportunities to contribute beyond clinical work through the Evolve Skills & Research Academy, including training and research., • Company events, • Access to a collaborative, multidisciplinary team passionate about improving outcomes for neurodivergent individuals and their families.

Role Title - Data Project Manager Inside IR35 Contract Length - until December 2026 Role Overview We are seeking a highly organised and experienced Data Project Manager to drive the successful delivery of our Post‑Acquisition Data Integration Programme. In this role, you will oversee the end‑to‑end execution of market‑ and function‑led data initiatives, ensuring business needs are translated into actionable delivery plans and executed efficiently. You will establish and manage a centralised ‘single front door’ for all data delivery requests, maintain an integrated delivery roadmap, and provide day‑to‑day leadership across Business Analysis, Architecture, and Data Governance workstreams. This position requires both strategic thinking and strong operational discipline to ensure alignment, quality, and effective stakeholder engagement. The role reports to the Head of River Data Enablement. Key Responsibilities Integrated Delivery Planning • Develop and maintain a comprehensive, integrated delivery plan for all data integration and data delivery workstreams., • Operate and continuously improve the end‑to‑end intake and prioritisation process for new data delivery requests., • Allocate and coordinate resources across Business Analysts, Architects, and Data Governance Specialists., • Oversee execution of data integration, analysis, modelling, and governance tasks., • Act as the primary point of contact for data delivery progress, priorities, risks, and dependencies., • Identify, track, and manage delivery risks and issues., • Oversee and align data‑related activities across the wider River workstreams to ensure dependencies are visible, understood, and managed. Skills & Experience Essential • Extensive experience delivering data‑focused projects, including data integration, ingestion, data modelling, and data governance., • Proven experience establishing and managing structured demand‑management or intake processes., • Demonstrable experience leading and coordinating multi‑disciplinary data teams., • Strong understanding of data integration concepts, governance frameworks, and data quality management., • Exceptional planning, organisational, and prioritisation skills with the ability to manage multiple workstreams., • Proficiency with project management methodologies (Agile, Waterfall, Hybrid) and tools such as Jira, Azure DevOps, MS Project., • Experience producing high‑quality leadership reporting and Steering Committee materials., • Strong problem‑solving skills with the ability to navigate complex organisational structures. Highly Desirable • Experience in insurance or financial services., • Familiarity with enterprise‑scale data transformation programmes. What We Offer • Opportunity to play a key role in a major post‑acquisition integration initiative., • Exposure to senior stakeholders and strategic decision‑making., • Collaborative, supportive environment with strong emphasis on delivery excellence., • Hybrid working and competitive benefits. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply. We also consider all forms of flexible working, including part‑time and job‑share options. We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week. We’d love you to apply online. If you need a different way to apply, or have questions, please contact me at

Manufacturing Supervisor (Machines) Considering making an application for this job Check all the details in this job description, and then click on Apply. Our prestigious manufacturing-based client, based in Norwich, are seeking a Manufacturing Supervisor to join their team. This is a full time role working Monday Friday 38 hours per week. Knowledge, Skills & Qualifications: • HNC or NVQ level 4 in an Electro-mechanical discipline, • Experience supervising teams in a manufacturing environment, ideally in machine or electro-mechanical assembly., • Strong understanding of engineering drawings, wiring diagrams, and mechanical/electrical assembly practices., • Continuous Improvement qualification (e.g. Lean, Six Sigma) Desirable, • IOSH Managing Safety Desirable, • Experience with ERP/MRP systems and production reporting. Desirable, • Background in low-volume, high-complexity machinery builds or precision assemblies. Desirable, • Proven ability to lead, motivate, and develop production teams., • Strong organisational and problem-solving skills with the ability to react quickly to changing priorities., • Working knowledge of Lean manufacturing principles and continuous improvement methods., • Excellent communication and stakeholder-management skills., • Strong supervision skills, • Team Leadership, encouraging active and positive contributes to collaborative working The Manufacturing Supervisor will supervise a team responsible for both electrical and mechanical machine assembly operations. This role ensures that production output meets safety, quality, delivery, and cost targets while fostering a culture of continuous improvement and high team performance. The Supervisor will oversee day-to-day shop-floor activities, coordinate workflow, support technical problem-solving, and ensure adherence to assembly standards, engineering specifications, and operational procedures. Key Performance Indicators • Manufacturing Efficiency KPIs (set-up, run, waste, costs etc)., • On-time to Plan manufacture complete and picked for shipment., • Inventory Accuracy., • E1 Transactional Accuracy., • Quality Complaints., • Safety Incident Rate., • Quality and on-time manufacture of machine products manufactured in Norwich., • Direct and motivate the manufacturing team., • Support training and upskilling of assemblers, including competency assessments and cross-training., • Ensuring all EHS standards and policies are adhered to and that the safety culture is actively promoted, • Ensuring all BRCGS standards and policies are adhered to., • Conduct daily briefings, allocate work, and ensure appropriate resource coverage across shifts., • Oversee the assembly of machinery, sub-assemblies, and electro-mechanical units to engineering drawings, wiring diagrams, and build specifications., • Monitor workflow and production schedules to ensure on-time delivery and adherence to schedule., • Ensure metrics and targets are clear using Visual Management across the department., • Coordinate with Supply Chain, Engineering, and Quality, to resolve constraints and ensure smooth operations., • Ensure compliance with manufacturing processes, standard work, and assembly documentation., • Enforce quality standards and ensure first-time-right output., • Conduct in-process inspections and support root-cause analysis for defects or rework issues., • Maintain compliance with ISO, safety, and regulatory requirements. Support implementation of engineering changes and ensure documentation is updated and followed., • Identify and implement improvements using Lean tools such as 5S, Kaizen, standard work, and waste reduction., • Analyse production data to uncover trends, bottlenecks, and opportunities for efficiency gains., • Champion continuous improvement behaviours and empower the team to contribute ideas., • Promote and enforce a strong safety culture and safe working practices., • Ensure risk assessments, method statements, and equipment checks are up to date., • Lead incident investigations and implement corrective actions where required., • Abide by all statutory requirements and adhere to and promote all company policies and procedures including (but not limited to) those relating to HR, quality, food safety, environmental, and health and safety., • follow the agreed process within E1 and not deviate from, bypass or circumnavigate the E1 system in anyway (unless formally approved by their line manager/LG) to perform these tasks, • complete all assigned E1 training modules in the Learning Management System (LMS) relating to their assigned E1 Learning Plan Manufacturing Supervisor, • Auto enrolment pension after 3 months, employees cont. 2.5% employers cont. 10%, • Annual leave starts at 24 days per year, increase 1 day per year for 4 years up to 28 days, 10 years increase to 30 days, • Wellbeing days, • Family Summer Day, • Christmas Party, • Pantomime, • Employee excellence awards, • Peer recognition programme One Good Apple, • After successful 6-month probation, • Option to join Private Healthcare Insurance, taxable benefit, • Companywide profit share scheme, potentially dependant on company profit after one year passed probation, • Free refreshments, tea & coffee on site, • Free fruit Wednesdays, • Access to an EAP, which also covers immediate family members Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. xrnqpay Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd

Service Charges & Rent Manager £49,680 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Service Charges & Rent Manager to beoperationally responsible for the effective management, administration, and communication of service charges and rent application for 7000 homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Associations portfolio, ensuring accuracy and transparency. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangementscomply withthe relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Provide clear and transparent communication to residentsregardingservice charge billing, including responding to queries and explaining charges in an understandable manner. Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions. Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction. Deliver a high standard of customer service ensuring customer outcomes are effectively delivered. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track recordof customer excellence and performance against KPIs Experience of change management and being and subject matter expert for changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience ofmodifyingand maintaining policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPIs. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills,Knowledgeand Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housings Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Strong customer service skills, with a focus on resolving queries and complaints ina timelyand professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiencyin using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: Coaching and leadership skills to enable a team to develop to achieve its full potential. Adopts a collaborative approach and excels in building andmaintainingstrong stakeholder relationships internally and externally. Strong analytical and problem-solving skills, with the ability to interpret financial data andidentifytrends or issues. Skilled in gathering andleveragingcustomer feedback to drive continuous improvements. Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively. High levelof attention to detail and accuracy in financial and service charge calculations. Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents. Proficient in Microsoft Office, particularly Excel, and housing management software systems. A proactive approach to continuous improvement and process development. This role may require occasional travel to different properties and meetings across the Housing Associations portfolio. A flexible approach to work may berequiredduring peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can doa great jobfor our tenants. We trust our colleagues to do the rightthingand we are looking for people whose values are aligned with ours (PACE Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop,parkor a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Service Quality Manager (Private Care Homes) Location: Lowestoft, Suffolk (covering Norfolk & Suffolk) Salary: £55,000 per annum Package: Excellent performance-related bonus | Monthly car allowance I am working with an well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required. The Role As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards. Key responsibilities include: Monitoring, assessing, and improving service quality across multiple care settings Ensuring compliance with CQC regulations, particularly within homecare Supporting managers through audits, inspections, and action planning Embedding a culture of excellence, accountability, and continuous improvement Providing clear guidance, coaching, and leadership to operational teams Reporting to: Senior Operations Leadership / Director of Service Quality About You To be successful in this role, you will bring: Proven experience in a quality, compliance, or governance role within health or social care Strong working knowledge of CQC homecare regulations and standards Excellent leadership, communication, and stakeholder engagement skills A proactive, solutions-focused approach with strong decision-making ability High attention to detail and the ability to manage competing priorities A genuine commitment to person-centred care and quality improvement A full UK driving licence Whats on Offer This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect: A comprehensive induction and structured training programme Clear opportunities for professional development and career progression A supportive, values-led working environment Benefits Package Excellent performance-related bonus Monthly car allowance 25 days annual leave plus bank holidays Loyalty bonus up to 5 additional annual leave days with length of service Company pension scheme Employee Assistance Programme Employee Wellness & Health Assured programme Blue Light Card (enrolment fee reimbursed) Full DBS disclosure paid for Employee benefits and discount scheme Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy. TPBN1_UKTJ

Home Manager Care Home Location: Norwich, Norfolk Salary: £55,000 Plus Excellent PRP Additional Profit-Based Bonuses Are you an experienced and passionate Care Home Manager looking for your next opportunity? We are seeking a dedicated and commercially aware leader to take full responsibility for the day-to-day operations of a well-established care home in Norwich. This is a fantastic opportunity to join a supportive organisation that values high-quality, person-centred care alongside strong operational and financial performance. The Role As Home Manager, you will lead and inspire your team to deliver outstanding care while ensuring full compliance with regulatory standards. You will play a key role in driving occupancy, managing budgets, and maintaining a warm, welcoming environment for residents and their families. You will be supported by an experienced Operations Manager, as well as a strong internal team including a Deputy Manager, Administrator, and dedicated Hospitality and Housekeeping teams. Key Responsibilities Provide strong leadership, fostering a culture of kindness, compassion, and excellence Ensure full compliance with all regulatory requirements and maintain high standards of care Oversee the financial performance of the home, managing budgets effectively Develop and implement marketing strategies to maintain full occupancy Build and maintain positive relationships with residents, families, and external stakeholders Drive continuous improvement and contribute to the growth of the service About You Proven experience managing a nursing or residential care home Strong working knowledge of regulatory standards and a track record of achieving high ratings Commercially minded with experience in driving occupancy and managing budgets Excellent communication and relationship-building skills Passionate about delivering person-centred care Motivated to lead, develop, and grow a successful care service Qualifications NMC registration with relevant post-registration experience (desirable, not essential) Whats on Offer Competitive salary of £55,000 Excellent performance-related pay (PRP) Additional bonuses linked to excess profit Strong operational and administrative support Opportunity to lead a high-performing and supportive team If youre ready to take the next step in your career and make a meaningful impact, wed love to hear from you. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.c272c101-f45c-4783-b4a0-50ad222b87c0

A commercial property management firm in Norwich is seeking a Senior Commercial Estates Manager to oversee a diverse portfolio across Norfolk.You will lead a team, drive operational excellence, and ensure compliance with safety regulations.The ideal candidate will possess chartered surveyor status,

Internal Sales Consultant page is loaded## Internal Sales Consultantlocations: Hethel-Norfolk-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30263408## Internal Sales Consultant### What you will doReporting to the Operational Excellence Manager, our inside sal

Working closely with the platform engineering team, you’ll contribute to architectural decisions that influence scalability, resilience, and operational excellence. We’re looking for a Platform Engineer (DevOps) to help build and support the infrastructure behind Rainbird’s next stage of growt

HSEQ / NERS Compliance Manager – Power & Utilities The Opportunity We are seeking an experienced HSEQ / NERS (National Electricity Registration Scheme) Compliance Manager to take ownership of health, safety, environmental, and quality compliance across operations within the UK power and utilities sector. This is a critical role for someone with a strong understanding of NERS accreditation who can ensure full compliance while supporting operational excellence across design, construction, and commissioning activities. You will act as the focal point for all HSEQ matters, working closely with internal teams and external auditors to maintain and continually improve standards. Key Responsibilities • Lead and manage all HSEQ functions across the business, • Maintain compliance with NERS accreditation requirements, • Act as the primary contact for NERS audits and assessments, • Develop, implement, and continuously improve HSEQ policies, procedures, and systems, • Ensure compliance with ISO standards (9001, 14001, 45001), • Conduct internal audits, site inspections, and risk assessments, • Support operational teams in embedding a strong safety and compliance culture, • Investigate incidents and implement corrective and preventative actions, • Liaise with DNOs, ICPs, and regulatory bodies on compliance matters What We’re Looking For • Proven experience in an HSEQ or Compliance Manager role within the UK utilities sector, • Strong working knowledge of NERS accreditation and audit processes, • Experience working with DNOs and ICPs, • In-depth understanding of ISO 9001, 14001, and 45001 standards, • Experience leading audits and managing compliance frameworks, • Strong attention to detail with a proactive, solutions-driven approach, • Confident communicator with the ability to influence at all levels Desirable • Experience supporting or leading NERS accreditation applications or renewals, • NEBOSH Diploma or equivalent qualification, • Internal or Lead Auditor qualifications, • Experience across HV electrical projects or infrastructure delivery Why This Role • Key position with direct impact on business compliance and accreditation, • Opportunity to shape and strengthen HSEQ systems and culture, • Work within a growing and dynamic utilities environment, • Supportive leadership team with long-term career progression opportunities Next Step This is a key appointment and will be handled in strict confidence. If you have the experience and expertise to lead HSEQ and NERS compliance at a high level, we would like to hear from you

Head of Service Charges,Rentand Income £65,000 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Head of Service Charges, Rent & Income toprovidestrategic leadership and operational oversight for Saffron Housing Trusts service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents. Lead initiatives to enhance tenant and residents engagement, ensuring we listen to and act on customer feedback. Maintain up to date knowledge of government, regulatory requirements, and best practice across the sector ensuring that all policies and processes are kept up to date tomaintainregulatory compliance. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development?(E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Membership with theChartered Institute of Housing (CIH)orThe Property Institute (formerly IRPM) (D). Experience: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complexvariable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding ofleasehold management, Section 20 consultationprocesses and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPIs. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills,Knowledgeand Abilities: Extensive knowledge of government policy, legislation, regulations, in relation to service charges, rents and collections. Extensive knowledge of leases, tenancies, legislation, and case law in relation to income collection, servicechargesand rents. Knowledge of developing IT systems for managing service charges,rentsand income collection. Comprehensive knowledge of theLandlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housings Consumer Standards (2024) and new inspection framework. Knowledge of sector risk themes and the impact of these on service charges,rentand income collection. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Excellent skills in financial modelling, budgeting, and forecasting Proficiencyin using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: People centred committed to a coaching culture that empowers staff, colleagues, and residents. Strategic and outcome-focused with a strong grasp of governance and accountability, who balances financial rigor, with social purpose and pragmatism. Adopts a collaborative approach and excels in building andmaintainingstrong stakeholder relationships internally and externally. Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can doa great jobfor our tenants. We trust our colleagues to do the rightthingand we are looking for people whose values are aligned with ours (PACE Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop,parkor a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. TPBN1_UKTJ

We are currently looking for an experienced Flow Team Leader to join our night shift Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Event Manager – Private Estate Venue | Norfolk Salary: £30,000 – £35,000 | Full-time, Permanent Select Recruitment are proud to be working exclusively on behalf of this truly exceptional client to find the perfect candidate for this outstanding opportunity. About the Venue A prestigious private estate venue, set within the stunning Norfolk countryside and just under 30 minutes from Norwich, is seeking an exceptionally talented and experienced Event Manager to join their elite team. Our client's estate is one of Norfolk's most breathtaking event destinations, offering an unrivalled setting for some of the county's most prestigious and sought-after weddings. With the capacity to host 150 or more guests, every wedding delivered is a carefully curated, high-end experience — from the finest food and drink to flawless, five-star service. Their reputation is built on excellence, and they are looking for someone who shares that same unwavering commitment. About the Role This is a truly hands-on role at the heart of everything the estate does. As Event Manager, you will be the driving force behind the seamless delivery of every wedding and event hosted on the estate — leading from the front and ensuring every element is executed with precision, elegance and care. You will take complete ownership of the operational delivery of large-scale weddings, working in close collaboration with the world-class catering team to ensure every service moment — from pre-reception drinks through to the evening celebrations — is perfectly timed, coordinated and delivered. Managing swift, professional and immaculate turnarounds between events is a critical part of this role, ensuring each new group of guests arrives to a venue that looks and feels truly spectacular. You will also be responsible for leading and inspiring the event day team, setting the tone from the moment the day begins and upholding the very highest standards of service throughout. Key Responsibilities Taking full ownership of the setup and preparation of the estate for large-scale, luxury weddings of 150+ guests, ensuring every detail is immaculate Coordinating all catering operations before, during and after events — managing timing, sequencing and communication between front of house and catering teams Overseeing smooth and efficient venue turnarounds, ensuring rapid yet flawless transitions between events Leading, briefing and managing the full event day team — setting clear expectations and maintaining five-star service standards throughout Serving as the primary point of contact on the day for the wedding party, guests, suppliers and internal teams Anticipating and resolving challenges swiftly and calmly with minimal disruption to the client or guest experience Conducting thorough post-event checks and overseeing the full breakdown and reset of the venue About You Proven experience in a hands-on event management or senior operational role within a luxury wedding venue, five-star hotel or high-end hospitality environment — this is essential Demonstrable experience managing and delivering large-scale events of 150 or more guests to an exceptional standard A deep understanding of high-end catering operations and the ability to coordinate flawlessly with kitchen and catering teams A natural and inspiring leader composed under pressure, decisive in the moment and passionate about delivering a world-class guest experienc An acute eye for detail with an uncompromising approach to quality and presentation Impeccably presented with outstanding communication skills and the warmth and confidence to engage with high-profile and discerning clients A thorough understanding of the luxury wedding market and the expectations of premium clients Full, clean driving licence and own transport essential given the rural location Working Hours & Salary A varied, seasonal role with the estate at its busiest during the spring and summer months. Hours are approximately 40+ per week with a full salary paid year-round. Event days fall most commonly on Saturdays, supported by preparation and administration days throughout the week. Flexibility to work evenings and occasional Sundays is essential. Starting salary: £30,000-£35,000 per year, depending on experience, with a formal salary and performance review after six months. Job Type: Full-time, Permanent How to Apply If you are passionate about delivering extraordinary experiences and are ready to be part of something truly exceptional, Select Recruitment would love to hear from you. To apply, please send your CV or get in touch with Stew directly at Select Recruitment — we look forward to hearing from you

P+S Recruitment are pleased to be working on behalf of our clients, who are currently seeking a Manufacturing Supervisor to join their team based in Norwich on a full-time, permanent basis. This is a full-time role working Monday – Friday 38 hours per week – with an early finish on a Friday. Role Summary: The Manufacturing Supervisor will supervise a team responsible for both electrical and mechanical machine assembly operations. This role ensures that production output meets safety, quality, delivery, and cost targets while fostering a culture of continuous improvement and high team performance. The Supervisor will oversee day-to-day shop-floor activities, coordinate workflow, support technical problem-solving, and ensure adherence to assembly standards, engineering specifications, and operational procedures. Main Responsibilities: Direct and motivate the manufacturing team. Support training and upskilling of assemblers, including competency assessments and cross-training. Ensuring all Environment, Health and Safety standards and policies are adhered to and that the safety culture is actively promoted Ensuring all BRCGS standards and policies are adhered to. Conduct daily briefings, allocate work, and ensure appropriate resource coverage across shifts. Oversee the assembly of machinery, sub-assemblies, and electro-mechanical units to engineering drawings, wiring diagrams, and build specifications. Monitor workflow and production schedules to ensure on-time delivery and adherence to schedule. Ensure metrics and targets are clear using Visual Management across the department. Coordinate with Supply Chain, Engineering, and Quality, to resolve constraints and ensure smooth operations. Ensure compliance with manufacturing processes, standard work, and assembly documentation. Enforce quality standards and ensure first-time-right output. Conduct in-process inspections and support root-cause analysis for defects or rework issues. Maintain compliance with ISO, safety, and regulatory requirements. Support implementation of engineering changes and ensure documentation is updated and followed. Identify and implement improvements using Lean tools such as 5S, Kaizen, standard work, and waste reduction. Analyse production data to uncover trends, bottlenecks, and opportunities for efficiency gains. Champion continuous improvement behaviours and empower the team to contribute ideas. Promote and enforce a strong safety culture and safe working practices. Ensure risk assessments, method statements, and equipment checks are up to date. Lead incident investigations and implement corrective actions where required. This job role requires use of the E1 platform to perform certain processes – so you must have an understanding of this. Experience & Qualifications: HNC or NVQ level 4 in an Electro-mechanical discipline Experience supervising teams in a manufacturing environment, ideally in machine or electro-mechanical assembly. Strong understanding of engineering drawings, wiring diagrams, and mechanical/electrical assembly practices. Continuous Improvement qualification (e.g. Lean, Six Sigma) Desirable IOSH Managing Safety Desirable Experience with ERP/MRP systems and production reporting. Desirable Background in low-volume, high-complexity machinery builds or precision assemblies. Desirable Proven ability to lead, motivate, and develop production teams. Working knowledge of Lean manufacturing principles and continuous improvement methods. Company benefits: Auto enrolment pension after 3 months, employees cont. 2.5% employers cont. 10% Annual leave starts at 24 days per year, increase 1 day per year for 4 years up to 28 days, 10 years increase to 30 days Wellbeing days Family Summer Day Christmas Party Pantomime Employee excellence awards Peer recognition programme – One Good Apple After successful 6-month probation Option to join Private Healthcare Insurance, taxable benefit Companywide profit share scheme, potentially dependant on company profit after one year passed probation Free refreshments, tea & coffee on site Free fruit Wednesdays Access to an EAP, which also covers immediate family members Access to fully trained mental health first aiders If this is a role you are interested in, please apply online ensuring your CV is up to date

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Lead the electrical design of complex offshore oil and gas projects and make a tangible impact on global energy infrastructure. This is an exciting opportunity for a Lead Electrical Engineer to take ownership of all electrical engineering deliverables across an offshore projects. You will lead technical decision-making, guide a team of engineers, and ensure designs meet the highest standards of safety, compliance, and constructability. If you thrive on challenging, high-profile projects and enjoy collaborating with multidisciplinary teams, this role offers career progression, technical authority, and exposure to cutting-edge offshore engineering. Key Responsibilities Lead the production and maintenance of all electrical deliverables, including drawings, BOMs, specifications, and datasheets Ensure electrical designs comply with BS, EN, API, NEC, NEMA, NFPA, ANSI and client standards Check and review engineers’ drawings, providing constructive feedback and ensuring compliance with calculations and best practices Design electrical systems and equipment for switchgear, transformers, instrumentation, MCCs, motors, F&G, ESD, LV/HV systems Ensure hazardous area equipment meets ATEX, NEC, NFPA or equivalent regulations Manage design documentation and change control within internal systems Conduct onshore and offshore site surveys and produce detailed reports Provide technical input during project pricing, engineering, installation, and commissioning Coordinate third-party electrical support and interface with suppliers, vendors, and subcontractors Support Factory Acceptance Tests, Site Integration Tests, and respond to technical queries on site Qualifications & Requirements HND or equivalent in Electrical Engineering; full UK driving license Minimum 5 years’ experience in oil & gas or petrochemical projects, including topsides electrical design up to 13.8kV Experience specifying and procuring ASD/VSD and transformer equipment for offshore installations Proven client-facing experience and ability to lead technical meetings Strong understanding of NFPA 70/NEC standards Advanced IT skills (Word, Excel, PowerPoint, Outlook) Excellent problem-solving, decision-making, and communication skills Ability to perform calculations and demonstrate technical rigour Highly organised, detail-focused, and able to work independently under pressure Professional, approachable, and collaborative with onshore and offshore teams What’s in it for you The oil and gas sector offers exciting, high-impact engineering opportunities with career stability and the chance to work on technically challenging offshore projects. This role provides long-term development, team leadership, and exposure to cutting-edge technology. Competitive contract rate Technical leadership opportunities Work on high-profile offshore project with global impact Collaborative and supportive team environment Access to industry-standard tools, software, and systems Exposure to offshore installation, commissioning, and operational activities Strong focus on health, safety, and quality Company Overview Our Client is a global leader in advanced engineering and technology solutions for oil and gas, delivering critical projects worldwide. Trusted for solving complex challenges, they combine technical excellence, innovation, and collaboration to deliver high-quality, safe, and sustainable energy solutions. Their culture promotes ambition, curiosity, and teamwork, offering engineers the opportunity to grow, take ownership, and make a real impact on offshore projects

Are you eager to elevate your technical skills in a dynamic environment? A leading company in the Facilities Management sector is hiring aShift Electrical Technician in Norfolk, where you'll have a direct impact on operational efficiencies and equipment reliability. The Role As the Shift Electrical Technician you’ll: • Conduct technical maintenance on pumps and motors, ensuring system performance. • Read and interpret electrical drawings to support complex equipment operations. • Collaborate with a skilled team to troubleshoot and resolve equipment issues. • Participate in a rotational shift schedule to maintain seamless operations. • Report directly to supervisors to continuously improve processes. You To be successful in the role of Shift Electrical Technician, you’ll bring: • Qualifications in electrical engineering (NVQ Level 2 or 3) and the 18th Edition certification. • Experience with plant and equipment maintenance to ensure optimal performance. • Technical familiarity with air handling systems and complex electric components. • Strong problem-solving skills and a proactive approach to maintenance. • Ability to work collaboratively within a dynamic team environment. What's in it for you? This company is recognised for its commitment to technical excellence and customer satisfaction within the Facilities Management field. They prioritise innovation and operational reliability, ensuring a consistent and successful service delivery. This role offers a competitive salary within a structured banding system. You’ll receive: • Additional shift allowances of up to £1950 to enhance your earnings. • Supportive team culture focused on collaboration and technical skills sharing. • On-site parking options available for after-hours work at a minimal cost. Apply Now! To apply for the position of Shift Electrical Technician, click ‘Apply Now’ and send your CV to Frankie Cook. Applications are being reviewed daily, so don’t miss out on this fantastic opportunity to join a leading company in the FM industry

Engineering Manager Norfolk About the Role An exciting opportunity has arisen for an experienced Engineering Manager to join a dynamic operations team within a fast-paced manufacturing environment. This role plays a key part in driving operational excellence following significant recent investment. Reporting directly to the Plant Manager, you will be responsible for leading and implementing the site’s maintenance strategy, covering both planned and preventative maintenance. You will provide strong technical leadership, manage and develop the engineering team, and help drive performance, efficiency, and continuous improvement across the site. Key Responsibilities • Promote and lead a strong culture of health and safety, acting as a role model at all times, • Ensure all compliance requirements are met and that any remedial actions are completed promptly, • Develop and implement the site maintenance strategy within agreed timelines, budgets, and resources, • Provide technical leadership for capital expenditure and engineering projects, including cost evaluation, planning, and execution, • Lead, manage, and develop the on-site engineering team, supporting skills development and knowledge sharing About You • Proven experience in an engineering leadership role within a manufacturing or industrial environment, • Strong understanding of maintenance strategies, including planned and preventative maintenance, • Demonstrated ability to lead, motivate, and develop high-performing teams, • Experience managing capital projects and engineering investments, • Excellent communication and organisational skills, • Strong commitment to health, safety, and quality standards What’s on Offer • Competitive benefits package, • Opportunities for ongoing training and professional development, • Employee support programmes for you and your family, • Flexible working options and family-friendly policies, • Inclusive and supportive working environment focused on personal growth

AM2 Centre Manager 37 hours per week, 52 weeks per year Salary Range £44,844 - £48,646 Based at City College Norwich Are you passionate about developing the next generation of skilled electricians? Do you thrive in a technical training environment and have the leadership drive to ensure outstanding assessment delivery? City College Norwich is seeking an experienced and motivated professional to lead our AM2 Assessment Centre and play a pivotal role in shaping the future of the electrical workforce. About the Role: As the AM2 Centre Manager, you will provide strong operational and strategic leadership for our AM2 Assessment Centre, ensuring it continues to deliver high quality, industry standard assessments for aspiring electricians. You will oversee the day to day running of the centre, ensuring compliance with regulatory frameworks (NET, awarding bodies, and industry standards), maintaining exceptional learner experience, and leading continuous improvement. This is an exciting opportunity to work with employers, apprentices, curriculum teams and external partners to ensure our AM2 offer meets industry needs and supports successful progression into employment. Key Responsibilities Operational Leadership: Manage the daily operation of the AM2 Centre, ensuring an efficient, safe and high-quality assessment environment. Quality Assurance: Lead on compliance, internal quality processes and preparation for external audits and regulatory activity. Technical Expertise: Maintain high technical standards, ensuring assessments are delivered in line with NET requirements and current industry practice. Team Leadership: Support, develop and lead assessors, technicians and administrative staff to foster excellence and continuous improvement. Stakeholder Engagement: Build strong relationships with employers, apprenticeship providers and wider college teams to ensure the centre meets regional and national workforce needs. Continuous Improvement: Drive innovation, evaluate processes and enhance learner experience to support high success rates and strong industry reputation. About You. • Relevant technical qualification in Electrical Installation. • Assessor or verifier qualifications (A1/V1, TAQA or equivalent) or commitment to achieve. • Proven experience in electrical training, assessment or curriculum delivery. • Demonstrable leadership or supervisory experience in a technical or education setting. • Strong understanding of industry regulations, NET standards and health & safety requirements. Personal Qualities • Professional, values driven, and committed to high standards. • Strong communication and interpersonal skills, with the ability to engage learners, staff and employers. • Solutions focused, organised and confident in managing operational detail. • Enthusiastic about developing people and contributing to learner success. • Committed to maintaining an inclusive and supportive learning environment. Join us in our mission to Change Norfolk through learning. This is your opportunity to lead a vital area of technical education and make a meaningful impact on the skills and careers of learners across the region. To apply please click the 'apply' button Closing date: Monday 4 May 2026 at Midnight As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.

Head of Commercial Motor Claims This is a great job for someone who is an experienced operational leader, confident shaping strategy, and passionate about delivering outstanding customer and broker outcomes in a complex, fast-moving environment. It will suit you if youve led large customer operations, driven change at scale, and enjoy bringing people together to deliver great results across the full commercial value chain. A bit about the job Youll lead our Commercial Motor Claims Customer function and guide the full journey from first notification through to settlement. Youll help us deliver brilliant customer outcomes and strengthen our market-leading indemnity position. Youll work closely with our broker network, building relationships that are both strong and trusted. Youll join a supportive and collaborative Claims leadership team that values insight, innovation and clear operational direction. A key part of this role is working closely with Underwriting, Pricing and Distribution to ensure strong alignment across the end-to-end motor business. Youll play a central role in shaping how we use digital capability, analytics and partnerships to transform our service. Youll be accountable for operational performance, strategic delivery and coaching a high-performing team to achieve their best. Strengthening relationships with brokers and external partners will also be essential to enhancing our service, improving outcomes and supporting sustainable commercial growth. Skills and experience were looking for: Strong senior-level expertise in motor insurance and claims management within a regulated financial services environment. Proven leadership of large, complex customer operations delivering strong customer and commercial outcomes. Experience leading teams through major organisational or digital transformation. Ability to drive operational excellence, manage risk and ensure compliance with FCA requirements. Skilled at building positive relationships with senior stakeholders across Underwriting, Pricing, Distribution and Claims, as well as managing and developing strong broker relationships. What youll get for this role: Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too . And one of the ways we live up to that promise is by investing in you . We have so much to offer when it comes to being an Aviva colleague. Starting salary competetive (depending on location, skills, experience, and qualifications) Bonus opportunity 25 % of annual salary Actual amount depends on your performance and Avivas. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 2 9 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont , we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. TPBN1_UKTJ

You're ready to take on a role where the quality of your team's delivery shapes the experience of every customer we work with. As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You'll bring structure, clarity and accountability to a fast moving, purpose driven business. BASIC SALARY: £50,000 - £60,000 BENEFITS: · Discretionary bonus (annual and circa 5%) · Full travel expenses · 4% Pension · 23.5 Holidays + Birthday · Healthcare inc family LOCATION: Bury St Edmunds COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich, Why read on? · A mission that feels meaningful (sustainability) · A business growing fast enough to create opportunity, not so fast that it's chaos · The chance to build a function your way, with support when you need it JOB DESCRIPTION : Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability This isn't just about maintaining service - it's about raising the bar across the entire lifecycle of customer work. Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You'll work closely with stakeholders across the business, ensuring operational excellence is matched with clear communication and a customerfirst mindset. You'll have the autonomy to create processes that scale and the opportunity to shape a function that will grow significantly as we continue to expand. KEY RESPONSBILITIES: Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability Working closely with the Group Operations Director, you will: · Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement. · Raise the bar, creating consistent, high quality service delivery across all service lines. · Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance. · Shape and grow a team developing people, growing capability and defining what excellent service looks like. · Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes. PERSON SPECIFICATION: Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability You'll be joining at a pivotal moment. Growth is accelerating, and you'll help shape how we scale effectively. To be successful, you'll demonstrate: · A proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment). · Strong service delivery or customer service leadership background. · Experience leading, developing and managing teams. · Direct experience of structured project management (Prince2 or similar). · Strong Excel skills (V Lookup, pivot tables etc) Behaviours : · A "one team" mentality with a positive mindset and a cando attitude. · Selfaware, open to personal development and coaching others. · Approachable, supportive leadership style with strong sense of discipline and accountability. THE COMPANY: Involved and centre at the forefront of the recycling and sustainability world, we are a multi-site business (2 locations) which has gone from strength to strength, our customers include major household names from iconic financial institutions, telecomms to the MOD. We are a dedicated passionate team of c100 focused staff who consistently deliver to our clients' high expectations. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18437, Wallace Hind Selection

An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: £65,000 Per Annum The Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client's service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages. The postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changes Duties: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Develop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance. Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures. Develop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies. Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence. Leadership of the day-to-day operations, role modelling a culture of learning, ownership, and trust Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Support the organisation to improve organisation knowledge regarding service charges, rent & income collection. Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with all team members. Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy. Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working. Deputise for the Director of Tenant Services as requireExperience Required: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders

Compliance Manager (High Voltage / NERS) £56,000 - £62,000 + Hybrid Working + Increased Holiday + Private Healthcare + Pension Norwich Are you an experienced compliance professional with knowledge of NERS accreditation looking to join a growing high voltage business where you can play a key role in governance, standards and continuous improvement? This company is a specialist in delivering high-voltage infrastructure projects across the UK. With a strong reputation for quality, safety and technical excellence, they are looking for a Compliance Manager to oversee all regulatory, accreditation and internal compliance processes across the business. In this role you will manage compliance systems, lead audits, maintain NERS accreditation standards and work closely with operational teams to ensure best practice is embedded throughout the organisation. The position offers autonomy, career progression and hybrid working flexibility. The Role: Lead the company through the process of becoming an ICP and achieving NERS accreditation . Create and manage company policies, procedures and compliance systems. Ensure all high voltage work meets industry, legal and safety standards. Organise staff training, competencies, authorisations and certification records. Carry out audits, manage non-conformances and drive continuous improvement. Act as the main contact for accreditors, clients and external compliance bodies. The Person: Experience in a Compliance Manager, Quality or Governance role Knowledge of NERS accreditation and utility industry standards Background in electrical, utilities, construction or engineering sectors Reference: BBBH24853 If you are interested in this role, click 'Apply Now' to send us your CV. Keywords: Compliance Manager, NERS, High Voltage, Utilities, Governance, Quality Manager, Audit, Electrical, Hybrid. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. TPBN1_UKTJ

An exciting opportunity has arisen for an experienced Service Charges & Rents Manager to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: £49,680 Per Annum The Service Charge & Rents Manager is operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rents Manager will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service Duties: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association's portfolio, ensuring accuracy and transparency. Monitor service charge income and expenditure, ensuring that costs are within budget and that service charge forecasts are updated regularly. Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to Residents Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with all team members. Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy. Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working. Deputise for the Director of Tenant Services as required. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure the timely and accurate billing of service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice. Oversee the accurate calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned. Issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Calculate and issue annual sinking fund statements. Oversee the setting of service charges and set service charges for complex new developments, ensuring sinking funds set where required. Ensure that freeholders with estate-based charges are billed in line with the transfers and deeds. Ensure the utility billing is issued as per the agreements and in line with new regulations and Ofgem rules. Ensure the accurate application of rents and service charges to accounts and on reletExperience Required: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track record of customer excellence and performance against KPI's Experience of change management and being and subject matter expert for changes in software and systems

Shape the future of offshore energy by delivering complex structural solutions on globally significant projects. This is an outstanding opportunity for a Senior Structural Engineer to take ownership of high-impact engineering work across offshore platforms. You will play a key role in delivering technically challenging projects, working alongside multidisciplinary experts in a collaborative and forward-thinking environment. If you are driven by solving complex problems, influencing design decisions, and mentoring others, this role offers both technical depth and clear progression. Key Responsibilities Deliver structural analysis across global, local, fatigue, dynamic and extreme conditions Produce accurate calculations, reports and engineering documentation Interpret metocean, seismic and operational load requirements Ensure compliance with API, DNV, ISO and AWS standards Provide expertise in advanced FEA modelling using SACS, ANSYS or similar tools Act as a technical authority on delegated engineering topics Coordinate with internal disciplines and external stakeholders Support fabrication, lifting, transportation and installation activities Contribute to HAZID, HAZOP and constructability workshops Mentor and develop junior engineers within the team Qualifications & Requirements Degree in Structural, Civil, Mechanical or related discipline Chartered Engineer status or working towards chartership preferred 7 to 10 years’ experience in offshore oil and gas, renewables or petrochemical sectors Proven offshore platform design experience including jackets and topsides Strong knowledge of API, ISO, DNV and AWS design codes Proficiency in SACS essential; ANSYS or SESAM desirable Strong experience with 3D model review tools (Navisworks, E3D) is essential Experience producing detailed engineering calculations and reports Familiarity with multidisciplinary project environments Strong communication and stakeholder engagement skills What’s in it for you The Energy sector offers long-term career stability, meaningful work that contributes to global sustainability, and the opportunity to work on highly complex, innovative projects. With increasing investment and demand, it is an industry that supports continuous development and progression. Competitive contract market rates Exposure to large-scale, technically challenging projects Opportunity to work with cutting-edge engineering tools Supportive and collaborative team culture Strong focus on safety, quality and innovation Ongoing training and professional development support Company Overview Our Client is a global leader in advanced engineering and technology solutions, delivering critical projects across energy sectors. With a reputation for solving complex challenges, they combine technical excellence with innovation to drive sustainable progress. Their culture encourages curiosity, ambition and collaboration, offering employees the opportunity to grow, contribute and make a real impact on projects of global importance

Customer Sales Team Leader Are you a people-first leader with a passion for delivering exceptional service while achieving sales outcomes? Red Recruitment are recruiting a motivated Customer Sales Team Leader who can champion outstanding customer experiences while driving strong consumer sales performance. You'll lead a team that provides empathetic support, builds trust with customers and their families, and confidently guides them through their telecare options to ensure they feel safe, informed, and reassured. Benefits and Package for a Customer Sales Team Leader: Salary: up to £32,000 per annum, DOE plus monthly PRP Hours: 37.5 hours per week, flexible hours between 8am -8pm across Monday to Sunday Contract Type: Permanent Location: Norwich - Hybrid (minimum 3 days per week in the office) Training : Full time in office for initial period 248 hours holiday. This includes bank holidays that you will work if rota'd Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of a Customer Sales Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing, collaborative team. Set clear expectations, provide structured feedback, and foster a positive, customer-first, sales-aware culture. Operational Excellence: Oversee efficient service delivery, monitor KPIs (sales, retention, customer satisfaction), and ensure consistent adherence to operational standards and best practices. Client Experience & Sales Support: Deliver exceptional client experiences, lead complaint resolution, and support the team in converting enquiries through confident, service-led selling. Sales & Retention Leadership: Drive consumer sales, upgrades, and retention through performance coaching, strong customer engagement, and informed service recommendations. Technology & Systems: Oversee digital platforms and ensure the team confidently uses systems to deliver high-quality service and efficient sales processes. Compliance & Reporting: Maintain regulatory and policy compliance, and provide clear performance reports on service quality, sales activity, and operational results. Client Retention & Relationship Care: Strengthen client loyalty through proactive service, effective renewals, and continuous improvement based on customer feedback. Key Skills and Experience of a Customer Sales Team Leader: Leadership Experience: Proven track record of managing teams in customer service, sales, or operations-focused environments, with the ability to lead by example and drive high performance. Sales & Retention Focus: Experience supporting sales conversion, retention activities, or consumer-focused service teams, with the ability to coach staff toward achieving targets. Operational Excellence: Skilled in overseeing day-to-day operations, improving processes, and achieving key business and customer outcomes. Customer Focus: Strong commitment to delivering exceptional customer experiences, with the ability to handle challenging conversations and resolve issues efficiently and empathetically. Communication: Excellent verbal and written communication skills, capable of engaging effectively with clients, staff, and senior stakeholders. Technical Proficiency: Basic proficiency in Microsoft Office and confidence learning new systems. Team Management: Ability to motivate, develop, and guide a diverse team to exceed expectations. Sales & Industry Experience: Experience in consumer sales, upselling, retention, or working in a KPI-driven contact centre environment or a background in telecare, healthcare or technology enabled service industries would be advantageous. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

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