Remote E-commerce Senior Account Manager
3 days ago
Leicester
Description\n E-commerce Senior Account Manager Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London) Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday \n About the Soar Group\n The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: \n\n • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.\n, • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.\n, • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.\n\n Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. What Sets Us Apart\n\n • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.\n, • Highest independent agency spend on Meta in 2025.\n, • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.\n, • Two production studios (London and Manchester)\n, • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.\n\n We are looking for someone deeply embedded in the DTC/ecommerce world. \n You understand: \n\n • Performance creative\n, • Paid social growth\n, • E-commerce launch cycles\n, • Creative testing velocity\n, • Scaling consumer brands\n, • Retention and revenue conversations\n, • How fast-moving founders operate\n\n You’ve likely worked with e-commerce brands before and know the pace, pressure, and expectations that come with scaling them. \n This role is for someone who can confidently lead high-growth DTC accounts while managing and elevating a pod of Account Managers underneath them. \n Client & Commercial Leadership: \n\n • Own senior relationships across larger, higher-impact accounts\n, • Lead strategic client conversations, performance reviews and planning\n, • Guide clients through launches, pivots and scale moments\n, • Spot upsell, retention and growth opportunities\n\n Pod & People Management: \n\n • Line-manage Account Managers within your pod\n, • Coach AMs on communication, organisation and client ownership\n, • Raise delivery standards across accounts and workflows\n, • Support hiring, onboarding and development of AMs\n\n Delivery & Quality Control: \n\n • Oversee UGC and creative workflows across the pod\n, • Ensure launches are planned, resourced and executed cleanly\n, • Act as escalation point for delivery or client risk\n, • Maintain consistency across processes and client experience \n\n What you bring: \n\n • 4+ years’ experience in agency account management\n, • Proven experience managing or mentoring Account Managers\n, • Strong understanding of performance creative, UGC and launch cycles\n, • Confidence running senior client conversations independently\n, • Commercial awareness — retention, margin, and growth matter to you\n, • Calm authority — clients and teams trust your judgment \n\n Who you are: \n\n • A true manager - you enjoy leading people, not just accounts\n, • Standards-driven - you care about quality and consistency\n, • Accountable - you own outcomes across your pod\n, • Structured and decisive - you bring order and clarity\n, • A role model - AMs learn by watching how you operate\n\n \n\n • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.\n, • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.\n, • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.\n, • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.\n, • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.\n, • Remote working with 1 day a month in London Head Office.\n