Duties and Responsibilities: · Identify and resolve Post Office balancing queries. · Influencing and support the Post Office team to provide customer service standards expected in the Post Office. · To assist customer with any queries. · Demonstrate a good level of communication to external and internal customers. · Drive understanding and knowledge of the current promotions and Post Office services with the Post Office team. · Ensure team adherence to all legal compliance and mandatory Post Office procedures as laid out in current guidelines. · Assist the Post Office Area Manager in the development of processes and controls to support Post Office operations. · Actively demonstrates the determination and the ability to deliver to success. · Motivates and inspire others to achieve and ensure that the Post Office team complete all mandatory training. ** Skill/experience/qualifications:** · Strong leadership and managerial skills. · Excellent communication and interpersonal abilities. · Proficiency in Microsoft Excel and other relevant software. · Ability to multitask and prioritize tasks effectively. · Attention to detail and accuracy in record-keeping. · Knowledge of postal regulations and procedures is a plus. · Bachelor &/Master’s degree or a related study and experience.
About the Role: We’re looking for a confident and energetic Telesales Caller to join our growing team. In this role, you’ll be reaching out to potential clients, discussing our services, and helping guide them through their property investment journey. If you’re someone who’s persuasive, professional, and thrives in a fast-paced environment, this opportunity is for you. Who We Are: DLR is a real estate consultancy based in the UK, focused on connecting clients with premium property investment opportunities across international markets. We work closely with established developers to deliver high-value solutions to investors. We pride ourselves on professionalism, results, and strong client relationships. As we expand, we’re looking for team members who are just as driven and customer-focused as we are. Key Responsibilities: Make outbound calls to potential clients and introduce them to current investment offerings. Follow up with warm leads and maintain consistent communication with prospects. Share accurate information about properties and services in a clear, confident manner. Set up consultations or appointments for the senior sales team. Keep the CRM system updated with call notes and status updates. Meet daily and weekly call targets and KPIs. Handle client objections calmly and professionally. What We’re Looking For: Experience in telesales, telemarketing, or customer outreach (real estate or investment background preferred). Excellent phone manner with strong verbal communication skills. Motivated by goals and confident in handling objections. Organized and capable of managing your own pipeline of leads. Comfortable using basic computer systems and CRM tools. A positive attitude, team spirit, and professional approach. To Apply: Send your CV and a short cover message outlining your telesales or customer engagement experience. We're hiring immediately and interviews will be scheduled on a rolling basis.