Pharmacy Operations Manager
10 hours ago
Leicester
There has never been a more exciting time to join our fast-growing team. Providing you with a fantastic opportunity, We are seeking an experienced and motivated Pharmacy Operations Manager to lead our Dispensary department. This is an exciting opportunity to make a real impact in a growing organisation. You will be looking for a new challenge, bringing with you a high level of dedication and drive. You will be ambitious and excited by growth. We offer a dynamic working environment with rewarding opportunities, we believe in investing in our employees, so if you are looking for a change or want to take on a new challenge, we are willing to discuss this role in further detail with you. About the Role As Pharmacy Operations Manager, you will: • Provide visible and professional leadership across the dispensary, homecare, distribution, and QA teams., • Take responsibility for the safe and effective running of the operational pharmacy service, including:, • Oversight of medicines receipt, storage, distribution, and supply., • Management of homecare pharmacy activities in line with clinical and contractual expectations., • Implementation and assurance of quality systems and continuous improvement initiatives., • Ensure full compliance with Good Distribution Practice (GDP) and MHRA standards, maintaining safe systems of work and ensuring medicines are handled, stored, and transported correctly., • Support delivery of the service model, including participation in any weekend, late, or bank holiday rotas if required., • Lead the operational response to drug alerts, recalls, shortages, and other medicines-related incidents., • Ensure effective use of pharmacy information systems to monitor service activity, report on KPIs, and drive improvements., • Work collaboratively with clinical, nursing, logistics, and governance teams to ensure seamless medicines supply and support excellent patient outcomes., • Act as a role model and senior point of contact for staff queries, patient safety concerns, and service escalations. Other Responsibilities Budget and Resource Management • Manage departmental budgets and resources efficiently., • Control stock levels and collaborate with finance teams to manage costs and reduce waste. Regulatory Compliance and Audit • Lead and coordinate internal and external inspections and audits., • Prepare documentation and evidence for MHRA, GPHC, or other regulatory bodies., • Ensure all staff complete mandatory training and comply with health & safety policies. Risk Management and Incident Reporting • Manage risk registers and ensure timely reporting and investigation of incidents and near-misses., • Drive patient safety initiatives and promote learning from incidents to prevent recurrence. Service Development and Change Management • Lead projects to improve pharmacy service delivery and operational efficiency., • Implement new systems or policies to support operational excellence. Stakeholder Engagement • Build strong working relationships with clinical teams, commissioners, and partner organisations., • Represent pharmacy operations at meetings and inspections. Staff Development and Performance Management • Conduct appraisals, manage performance, and identify training needs., • Promote a positive working culture and support workforce wellbeing. Data Analysis and Reporting • Analyse service data and KPIs to inform decision-making., • Produce regular reports for senior management. About You We're looking for someone with: • GPhC registration as a pharmacist or pharmacy technician, • Significant leadership experience in a hospital or homecare pharmacy environment, • Proven ability to manage operational services at scale, ideally across dispensing, distribution, and homecare, • In-depth knowledge of GDP, medicines handling legislation, and clinical governance, • Strong people management skills and experience leading multi-disciplinary teams, • Excellent communication, planning, and analytical skills, • A proactive and improvement-focused mindset Why Join Personal Homecare Pharmacy? We are a specialist pharmacy service delivering tailored care to patients in their own homes. You'll join a collaborative, forward-thinking team where your expertise will directly impact service quality and patient safety. This is an excellent opportunity to influence the strategic direction of medicines operations in a growing and complex healthcare setting. Rewards: • Salary - Up to £60,000, dependent on experience, • Generous holiday allowance, • Pension scheme, • Excellent development opportunities, • NHS discount scheme, • Volunteer days off, • Birthday Leave If you have a hospital or a community pharmacy background and a desire to expand your knowledge and gain expertise in these specialised areas of healthcare, we look forward to hearing from you. Job Types: Full-time, Permanent Hours of work - 8am- 5pm (40 hours a week)