Guest service manager jobs in United Kingdom

About the job Company Description We are looking for a passionate Restaurant General Manager to be part of our team for The Hoxton, Shepherd’s Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush. Job Description What you'll do... Reporting to our Director of F&B you will be responsible to provide a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. Lead a large, dynamic FOH team Drive innovation and create a culture of service excellence Have a firm grip on the costs of the restaurant, from labour through to always striving to find efficient solutions whilst maintaining the quality and integrity of the product Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you for leadership. Qualifications What we're looking for… Ideally 2+ year experience in a similar Restaurant Manager role in a busy, bustling environment Proven track record managing a large FOH team A true passion for service whilst maintaining the integrity of our brand standards Managerial skills to achieve budgeted KPI’s in labour, COS% and OPEX Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together, we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information Whats in it for you.... Competitive salary 25 days holiday (plus bank holidays), pension and life insurance Hox Hero and Nifty fifty rewards for going the extra mile and living our values Food on us during your shift Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Time off to volunteer with one of our partner charities An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! Pay if forward, refer a friend and get a bonus on us Department: F&B Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Pizza Metro Pizza is seeking a dedicated full-time Restaurant manager to join our vibrant front-of-house team! If you’re ready to be part of a restaurant that rewards your hard work and contributions, apply now! About Us: As a vibrant Neapolitan pizza restaurant with over 30 years of excellence, our metre-long pizzas are a local favorite! At Pizza Metro Pizza, we pride ourselves on crafting the perfect pizza from dough to bite and building genuine connections with our guests and the local community. What Makes Us Unique: Salary & Bonuses: Competitive pay starting at £16 to £18 per/hr salary plus tips, and earn additional bonus based on your sales performance. 30 to 40-hour work week with overtime opportunities - A salary review after just 6 months, ensuring your dedication is recognized and rewarded. Paid Time Off: Birthday off, plus Christmas and 25 days of accrued holiday (pro-rata). Staff Discounts for you and your loved ones for groups up to 4. Referral Bonus: Earn £££ for when you bring a new talent on board. What We’re Looking For: At least 2 years of experience Fluent in Italian and English, Proud to represent our restaurant with professionalism and committed to maintaining high service standards.

We’re Roxie, a casual steakhouse in Wimbledon known for our delicious food, relaxed atmosphere and welcoming team. We’re looking for a dedicated and experienced Restaurant Manager to join our team. This is a rare opportunity as we don’t hire for this position often! About the Role: Our operating hours are designed to give you balance. We’re closed every Monday, open Tuesday to Saturday for evening service only, and on Sundays, we’re open all day from 12. This position is 30-35 hours per week, making it ideal for those who value a healthy work-life balance while still being part of a vibrant and busy hospitality environment. As Restaurant Manager, you’ll oversee daily operations, motivate and lead a positive team, and ensure every guest leaves with a memorable dining experience. What We’re Looking For: Experience as a restaurant manager or in a similar leadership role. Someone who’s positive, engaging, and passionate about hospitality. A natural leader who can inspire their team and uphold our standards of service. If you’re ready to take the next step in your career and want to be part of an exciting and supportive environment, we’d love to hear from you.

Imad’s Syrian Kitchen is based in the bustling heart of Soho in Kingly Court, Carnaby Street, and we are looking for an experienced Restaurant manager to join our team! We are an award winning, busy restaurant that has just moved into a brand new space that will allow us to grow. We are looking for someone that loves restaurants and hospitality. They want to share that passion with our guests and team members to make Imad’s an amazing place to come and work. Our perfect candidate would be someone who has experience in busy restaurants but still has the desire to learn new skills, is coachable and leads by example coming from a professional background. You will oversee all aspects of service all the while being an active part and uphold our standard of appearance and conduct. We are offering fair pay, staff meals, healthy work / life balance and a great working environment. All applicants must have a valid visa/ be eligible to work in the UK.

About the job JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey... A DAY IN THE LIFE OF A RESTAURANT MANAGER AT THE LYNDENE HOTEL What you'll be doing... Reporting to the General Manager you can expect your working day to include the following. Ensuring the smooth running of both of our restaurants, the Washington and Connaught for breakfast and dinner service. Maintain the highest standards of guest care, ensuring the team deliver a friendly, efficient, and professional service. Recruitment. Training & development of the team. Ensuring that the team comply to current licensing, health & safety, food safety and fire regulations. Continuously review team behaviour, appearance, and performance. Supporting the wider hotel as part of the management team which will include duty management shifts. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Restaurant Manager, you will need the following qualities and skills: An enthusiastic individual, who aspires to be the best and can offer a warm and friendly welcome to all guests to make their visit exceptional. Strong leadership, management, communication, and organisational skills. Prior experience of a similar sized front of house operation. People focused, with strong attention to detail and the ability to lead from the front to ensure the team deliver a standard of service that meets the needs and expectations of our guests. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. #LifeatRBH £26000 - £26000 per annum Department: F&B service About you • Ensuring the smooth running of the both restaurants, for breakfast and dinner service. • Maintain the highest standards of guest care, ensuring the team deliver a friendly, efficient, and professional service. • Recruitment. • Training & development of the team. • Ensuring that the team comply to current licensing, health & safety, food safety and fire regulations. • Continuously review team behaviour, appearance, and performance. • Supporting the wider hotel as part of the management team which will include duty management shifts. Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

About Sweet Jerk We’re Sweet Jerk—a family-owned Caribbean restaurant bringing bold flavours, vibrant vibes, and a warm, welcoming atmosphere to Beckenham High Street. Since opening three months ago, we’ve proudly earned 5-star reviews from every single customer, thanks to our commitment to authentic flavours, exceptional service, and a strong team spirit. At Sweet Jerk, our core values are community, passion, quality, and positivity. We believe in celebrating every plate and creating memorable experiences for every guest. If you’re obsessed with all things hospitality and food, thrive in a fast-paced kitchen, and want to help shape an exciting, growing brand, then you’re the person we’ve been looking for! The Opportunity We’re on the hunt for a Kitchen Manager / Head Chef to join our small but mighty team at this exciting stage of our journey. With a menu revamp on the horizon, a buzzing location in the heart of Beckenham, and a chance to leave your mark on a growing brand, this is the perfect role for someone ready to step up and make a big impact. As Kitchen Manager, you’ll be the heartbeat of our kitchen, responsible for leading the team, ensuring the highest standards in food quality, and keeping our kitchen running like clockwork. While our dishes are more line-cook style (think Nando’s, but with a Caribbean twist), your role will go far beyond the pass. From training staff and managing inventory to being a cultural ambassador for Sweet Jerk, you’ll play a huge part in our success. What You’ll Be Doing - Lead the kitchen team: Oversee daily kitchen operations, motivate staff, and ensure every meal is up to Sweet Jerk’s exceptional standards. - Champion training and development: Train new and existing team members to ensure consistency, quality, and efficiency. - Inventory and waste management: Keep our kitchen running smoothly by managing stock levels, reducing waste, and placing cost-effective orders. - Ensure compliance: Uphold food safety and hygiene regulations to maintain a safe and professional kitchen environment. - Rota management: Create team schedules that balance staff availability and business needs. - Step in when needed: Fill in for absences, jump on the line during busy shifts, and lead by example in the kitchen. - Drive culture: Be the ultimate Sweet Jerk culture carrier, embodying our values and creating a positive, collaborative kitchen vibe. What We’re Looking For We need someone who’s not just experienced but obsessed with all things food, hospitality, and customer service. You’ll be: - Experienced: At least 3 years of kitchen experience and 1 year in a leadership or management role. - Organised and efficient: A pro at managing rotas, inventory, and budgets without breaking a sweat. - A leader: Capable of inspiring and motivating your team to deliver their best every day. - Knowledgeable: While Caribbean cuisine experience is a bonus, a passion for bold, flavourful food is essential. - Customer-focused: Always thinking about the customer experience and how to wow them through food and service. - Flexible: Happy to work evenings, weekends, and adapt to the needs of a growing restaurant. Why Join Us? - Be part of something special: Help build a brand from the ground up and leave your mark on a thriving restaurant. - Exciting growth opportunities: With a menu revamp and big plans for the future, there’s plenty of room to grow with us. - Vibrant culture: Work in a fun, supportive, and passionate environment where your voice will be heard. - Family-owned feel: Join a close-knit team where you’ll feel like family from day one. Ready to Lead Sweet Jerk to New Heights? If this sounds like your dream role, we want to hear from you! Apply today with your CV and a short message telling us why you’d be perfect for the Kitchen Manager role at Sweet Jerk. Let’s bring bold flavours and great vibes to Beckenham together. We can’t wait to welcome you to the Sweet Jerk family!

Restaurant Manager Our people are the heart and soul of what we do, making us stand out in a crowded food scene. Sure, our stunning interiors and delicious dishes inspired by sunny destinations are amazin, but ask anyone here the best part about working at Megan’s and they’ll tell you: it’s the amazing team! With new locations popping up in fantastic neighbourhoods across the South, we're on the hunt for a Restaurant Manager to help lead our beautiful site in in Megan's on High Street (Kensington) What’s in it for you? Pay Salary of up to £34,000 per year Amazing performance related bonus worth up to £4000 (accrued monthly, paid quarterly) Incentive schemes to earn additional tronc Benefits Genuine work/life balance– no late nights and paid overtime 50% off when visiting with your friends & family Amazing team socials Long service awards All the good stuff you’d expect - auto-enrolment in our pension scheme, free fantastic meals & bottomless drinks on shifts Career progression Ongoing professional training and development, with real career progression Freedom to get involved with new openings Opportunity to move between sites and grow with the group Reporting to the General Manager, we’re looking for an ambitious Restaurant Manager to help lead our beautiful site. You’ll need to be passionate about looking after guests, ensuring fantastic service and a great vibe whilst training & inspiring a happy team. Ideally you’ll have worked in a similar full table service environment so we’d love to hear from you if you’ve spent time running a restaurant or gastro pub, but if you’ve got a different background that doesn’t need to stop you from joining us! About us… An independently-owned, dog-friendly collection of over 20 neighbourhood restaurants open for brunch, lunch, dinner & cocktails Passionate about serving delicious fresh food inspired by the Mediterranean and made with the highest quality ingredients Exciting growth plans, meaning amazing opportunities for your career development Regular team parties – work hard, play harder! A diverse and inclusive company that makes sure everyone is genuinely welcome Focused on supporting local charities and really being a force for good in our communities If you’re ready to be part of our amazing team then take the next step in your career and apply to be a Restaurant Manager today!

We are currently recruiting Assistant Manager for our Ealing Pizza restaurant. Experience in management is essential for the role as you will have to assist the the restaurant manager and support him with day to day duties. We want people who are really passionate about guest experience. It’s definitely your work ethic and passion that counts most. You should be focussed about delivering great service every time, enjoy a challenge, thinking on your feet, thrive in fast paced environments and be confident talking to customers. Our clientele is educated and discerning and they know good service from bad. As a relatively new venue, this role offers lots of opportunities for progression, as well as ongoing development and training.

We are seeking a dedicated and experienced Assistant Restaurant Manager to lead our team and ensure the smooth operation of our central London restaurant. This senior role requires a strong leader who can manage staff, oversee the rota, and maintain high service and cleanliness standards. RESPONSIBILITIES: - Leading and managing the restaurant team, including waitstaff and kitchen staff - Creating and overseeing staff schedules and rotas - Ensuring exceptional service standards and enhancing the customer experience - Handling customer inquiries and resolving any issues promptly and professionally - Training and developing team members to ensure they have the skills and confidence needed to excel - Overseeing the preparation and serving of food and drinks - Maintaining a clean, tidy, and well-organised floor area - Collaborating with kitchen staff to ensure smooth service and efficient operations - Managing inventory, ordering supplies, and ensuring compliance with health and safety regulations ABOUT YOU: - Proven experience in a restaurant management role - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Friendly and approachable - Positive mindset with a problem-solving attitude - Ability to thrive under pressure and maintain composure - Genuine passion for delivering an outstanding guest experience WHAT WE OFFER: - Competitive hourly wage + service charge + tips - Flexible work schedules - 50% staff discount at all our associated venues - 20% friends and family discount at all our associated venues ABOUT US: We are a small restaurant group operating from three venues in London. We specialise in Latin American food mostly seafood based! People love us for fresh ceviche and delicious Pisco Sours! Our restaurant is committed to being an equal opportunity employer, welcoming everyone in the community. We celebrate diversity, take pride in our offerings, our work, and being ourselves. If you're excited to join our amazing team, we want to hear from you! Details Salary (based on experience): £13 to £15 (£33,000 to £37,500 per year) Schedule: Full-Time

As the Front of House Manager at Acai Girls Cafe, you will be a key member of our team, responsible for leading front-of-house operations to ensure an exceptional guest experience. You will foster positive and dynamic atmosphere, while handling day-to-day duties with professionalism and a passion for service. Key Responsibilities: - Customer Service Excellence ( Greet customers warmly and maintain a welcoming environment. Address customer queries and resolve complaints promptly to ensure guests satisfaction) - Team Leadership and Staff Supervision ( Lead, support and motivate the front-of-house team to deliver top-notch service. Assist with scheduling shifts, managing brakes, and providing guidance to junior team members) - Barista Skills ( Prepare and serve high-quality coffee and specialty drinks with and eye for details and consistency) - Health and Safety Compliance ( Ensure health and safety guidelines are followed by staff. Conduct regular checks to maintain hygiene and sanitation standards) - Operations Management ( Oversee daily operations, including managing opening and closing procedures. Monitor stock levels for coffee, ingredients, and front-of-house supplies, place orders as needed) Required Skills and Qualifications: - Barista Experience: Minimum 1 year of experience as a barista, with knowledge of preparing high quality coffee and other drinks - Customer Service Skills: Previous experience in a customer-facing role, ideally within a cafe or restaurant setting - Leadership Abilities: Proven experience leading a team or supervising staff in a hospitality setting - Organisational Skills: Excellence time management and organisational skills to ensure efficient service - Interpersonal Skills: A friendly, approachable attitude with the ability to resolve conflicts professionally.

La Mia Mamma & Made in Italy are seeking for an experienced Assistant Manager who can lead our team and deliver an exceptional service to our guests in La Mia Mamma and Made in Italy Restaurants portfolio. You will report directly to the restaurant manager. La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: - Competitive salary, full time position. - Staff discounts. - Great working environment. - Career development opportunities. - Meals at work. The roles should meet the following: - Service-focused and cost-conscious with expertise in front- and back-of-house operations to establish a welcoming and energetic dining atmosphere. - Excels at increasing check averages through strategic up-selling of food and alcohol. - Adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management. - Outstanding interpersonal talents, fluent in English. - Assist the restaurant manager with evaluations, staff coaching, recruitment and training. Key skills: - Excellent customer service - Commercial awareness - Excellent interpersonal communication - Problem-solving - Highly organized - Great team player - Positive attitude - You're eligible to work in the UK

About Us: We are a reputable hotel located in the scenic region of Kent, committed to providing exceptional hospitality and a memorable experience for our guests. We are seeking an experienced and dedicated Hotel Manager to join our team and lead daily operations with professionalism and passion. Position Overview: As our Hotel Manager, you will be responsible for overseeing all aspects of the hotel operations, ensuring guest satisfaction, and managing a dedicated team. Previous experience managing hotel operations in the UK is essential, with experience in restaurant management being a distinct advantage. The ideal candidate should be able to work flexibly across the week, including weekends, to support our busy schedule. Key Responsibilities: Oversee and manage all hotel operations, ensuring smooth and efficient functioning. Drive a high standard of service across all departments to maintain and enhance guest satisfaction. Coordinate with the restaurant team to ensure seamless integration of hotel and restaurant services. Recruit, train, and manage staff to maintain a motivated and skilled team. Monitor budgets and expenses, ensuring cost-effective operations while maintaining quality. Implement and enforce health and safety protocols across the property. Address and resolve guest inquiries, complaints, and issues promptly and professionally. Requirements: Proven experience in hotel management within the UK. Strong knowledge and experience in restaurant operations is highly desirable. Excellent leadership and interpersonal skills. Strong organizational and time-management abilities. Ability to work flexible hours, including weekends and holidays. Customer-focused with a passion for delivering outstanding hospitality experiences. Benefits: Competitive salary and potential performance-based bonuses. Opportunity to lead and shape operations within a reputable hotel. Employee discounts and other benefits.

The Counter Soho is searching for a Restaurant Manager to join our leadership team. Located on Kingly Street, just a stone's throw from the lively Carnaby Street, Chef Demirasal serves up a tantalising mix of Aegean flavours from Greece and Turkey, inspired by his Izmir roots, with a dash of Mediterranean and Levantine flair. ** Key Responsibilities** - Lead, mentor, and inspire a team of servers, hosts, bartenders, and kitchen staff to deliver exceptional service and achieve performance targets. - Ensure that every guest receives a memorable dining experience characterised by attentive service, delicious food, and a welcoming atmosphere. Address guest inquiries, feedback, and complaints promptly and courteously. - Oversee day-to-day restaurant operations, including opening and closing procedures, staff scheduling, inventory management, and cleanliness standards. Implement efficient systems and processes to streamline operations and enhance productivity. - Develop and implement strategies to drive sales, increase revenue, and attract new customers. Collaborate with the marketing team to execute promotional activities, special events, and social media campaigns to promote the restaurant. - Monitor sales performance, analyse financial reports, and manage budgets to optimise profitability. Control costs and expenses while maintaining high-quality standards and maximising revenue opportunities. - Provide ongoing training and development opportunities to enhance the skills and knowledge of staff members. Foster a culture of continuous learning, teamwork, and professional growth. - Ensure compliance with food safety regulations, health and safety standards, and licensing requirements. Conduct regular inspections to maintain cleanliness and hygiene standards throughout the restaurant. - Build and maintain positive relationships with suppliers, vendors, and service providers. Collaborate with colleagues and stakeholders to achieve common goals and objectives. - Previous experience in a managerial role within the hospitality industry, preferably in a restaurant setting. - Knowledge of relevant regulations and compliance standards, including food safety and licensing laws. - Flexibility to work evenings, weekends, and holidays as required. ** You have** - Previous managerial experience in a chef-lead restaurant is a BONUS - Strong leadership and interpersonal skills. - Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team. - Excellent communication and customer service skills, with the ability to interact effectively with guests and colleagues. - Proven track record of achieving sales targets and driving operational excellence. - Sound financial acumen and experience in budget management and financial analysis. - Knowledge of relevant laws, regulations, and compliance standards. - Flexibility to work evenings, weekends, and holidays. ** Benefits** - Hospitality Rewards - WPA medical cash health plan - Free lunch - Competitive salary and performance-based incentives. - Opportunities for career advancement and professional development. - Comprehensive benefits package, including health insurance and retirement plans. - Employee discounts and perks across portfolio companies - Supportive and collaborative work environment.

OITA, Japanese Restaurant in Soho is looking for a creative and dynamic Bartender to join our team. You will be expected to create and prepare alcohol or non-alcoholic cocktails for bar and restaurant guests, taking orders and serving drinks to the highest standards. Full time and part time position available. The Successful Bartender will: - Have minimum of 2 years of previous experience as Bartender in a busy and fast paced restaurant - Have the ability to create seasonal cocktails and special requests from customers - Have creative approach with impeccable attention to detail - Have the ability to deliver high standards consistently - Have great communication and organising skills - Have the ability to closely work with the management team - Be passionate and enthusiastic about their job Benefits: - Salary: starting from £11.44/h + £5-8h service charge - Free staff meals, coffee & tea on shift - 30% staff discount when spending with family and friends - 30% discount for stays at Green Rooms hotel - rewards for exceptional performance You will also benefit from in role support, and we offer career path progression to maximise your potential and pay rise.

About the job Company Description Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®. Job Description We are currently looking for a Reservations Manager to join our office team at Mama Shelter London. The Reservations Manager is entrusted with overseeing all aspects of the reservations department and reports to the Director of Revenue Management. The Reservations Manager will be an upbeat and inspirational leader and will ensure consistent, flawless communication between our guests and internal teams. The Reservations Manager will be able to follow clear step-by-step processes and confidently use our systems (Opera, TARS, iDeas, etc.), ensuring guest details and specific information is always recorded in a clear and easy to understand way for our teams. The Reservations Manager will support the Sales team by handling the groups after being contracted, you must be organised and will be required to know Delphi. The Reservations Manager will be able to provide all necessary information to any department regarding upcoming booking, you will work closely with the Front Office Manager and the Sales. Qualifications Your experience and skills include: - Having full responsibility for the reservation department and being the main point of contact in resolving any issues that may arise - Lead, train and ensure that the reservations team are providing a great customer service to all customers and clients. - Be competent and confident, and able to train in the use of all the systems currently used. Additional Information Accor & Ennismore experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Department: Reservations The company Entre les studios d’artistes, le Père Lachaise, la « campagne à Paris » et les ruelles pavées et sinueuses, on devine les silhouettes d’Édith Piaf, Oscar Wilde, Jim Morrison et d’autres grands artistes. Mama s’est installée près de la petite ceinture, voie ferrée de l’ancien Paris, juste devant La Flèche d’Or, temple parisien de la scène européenne pop rock. Sensuelles et élégantes, les 170 chambres, entièrement conçues par Philippe Starck, vous attendent avec leur literie 5 étoiles et leur décoration décalée. Le restaurant propose des plats simples, faits maison, imaginés par Guy Savoy, à partager entre amis autour de grandes tables. Au gigantesque bar îlot, à la pizzeria ou sur la terrasse, vous croiserez sûrement le chemin de poètes américains ou de peintres japonais. Les beaux jours, le rooftop invite à dîner et à siroter un verre, en laissant son regard se promener sur la ville. À l’abri des intrusions du monde extérieur, Mama est là pour vous, gorgée de l’énergie de la ville et aussi chaleureuse et confortable qu’un chez soi.

The Counter Soho - newly opened fine-casual restaurant in Soho is on a a lookout for experienced Senior Waiters! What you will be doing: Provide exceptional service to guests, ensuring a positive dining experience. Train new waitstaff on service protocols, menu items, and customer interaction techniques. Provide ongoing mentorship and support to junior staff, ensuring consistent service quality Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods. Advise guests on menu choices, accommodate dietary restrictions, and suggest wine pairings or other beverages. Communicate effectively with kitchen staff and management to ensure smooth operation. Coordinate with the front-of-house team to deliver seamless service during peak hours. Provide feedback to management regarding guest experiences, staff performance, and operational issues. Participate in staff meetings and contribute to discussions on service improvements. You have : 2+ years experiences in chef-led restaurant setting Ability to engage with guests in a friendly and professional manner. Strong problem-solving skills to handle customer complaints or issues effectively. Willingness to step in and assist colleagues when needed.

About the job Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? We're looking for a part-time Night House Host to join our team at Turing Locke, Cambridge. Reporting to and supporting the Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like; Creating tell-your-mates experiences for guests​ Being a friendly face and go-to person for guests, contractors and visitors​ Inspiring and informing guests on local attractions and goings-on​ Welcoming guests when you check them in and leaving a great impression when you check them out​ Managing reservations and queries online, by email, on the phone and in person with a can-do attitude​ Handling out-of-hours guest queries for other edyn properties​ Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. This is a part-time role where you will be working 20 hours per week. Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. Department: Customer Service The company 🏨 Edyn is a life-style focused company with 3 brands (Locke, Cove & SACO) 👉 Under these 3 brands, we offer 30+ design-led ApartHotels & Serviced Apartments across 8+ countries in Europe (inc UK, DE, NL, FR, PT + more) At edyn, we combine the design and lifestyle sensibilities of boutique hotels with the freedom and flexibility of serviced apartments, developing distinctive brands and properties that offer vibrant experiences, firmly rooted in their locality. ------------------------------------- ✨ At Edyn we believe travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration. We’re shaping a future-facing, hybrid approach to hospitality that enriches neighbourhoods while meeting the needs of today’s traveller Our distinctively designed Aparthotels and Serviced Apartments are firmly rooted in their local neighbourhoods across Europe, offering vibrant experiences and connections that nourish and enliven the soul. We call it ‘soulful hospitality’ 💚 We’re a rapidly expanding business with plenty more room to grow! You can check out our latest career opportunities at: belong.findingedyn.com Start here. Go anywhere. We don't do ordinary hotel experiences. We don't do ordinary careers either. We're creators of urban sanctuaries across Europe where free-thinkers belong. We call this soulful hospitality. That's why we look for people with soul. People who bring their whole selves to work. We reject the idea of a ‘work’ persona which is at odds with the way we really are. Conformity is the enemy of creativity, innovation and change. It’s the freedom to be ourselves that keeps us alive and engaged at work and play. But it takes courage to be an individual, to challenge convention and look for different, better ways to do and to be. It takes courage to accept accountability and to empower those around us. Join us and you'll find a place where you can be you and where you can belong.

At Hot n Juicy Shrimp LDN, we’re all about bold flavours, great vibes, and creating memorable experiences for our guests. Our seafood dishes are the star of the show, and we’re passionate about delivering food that’s as fun as it is delicious. We’re on the hunt for a talented Sous Chef to join our kitchen team and help us take things to the next level. What You’ll Be Doing: Leading the Kitchen: You’ll work closely with the Head Chef to keep the kitchen running smoothly and step up to lead when needed. Cooking Up Greatness: Get hands-on with preparing and plating our dishes to the highest standard. You'll also have the chance to contribute ideas for specials and menu tweaks. Supporting the Team: Be a mentor for the kitchen team, training and motivating them to deliver their best work. Keeping Things in Check: Help manage stock, control costs, and make sure we’re keeping waste to a minimum. Staying on Top of Standards: Maintain a clean and safe kitchen that meets all health and safety regulations—because nothing less will do. What We’re Looking For: - Experience as a Sous Chef or in a similar role, ideally in a fast-paced kitchen. - A solid understanding of seafood (bonus points if you’ve worked with it before, but not essential). - Leadership skills—you’re confident leading a team and keeping things calm under pressure. - A passion for great food and attention to detail. - Knowledge of food safety and hygiene standards. What You’ll Get: - Competitive pay and perks. - Opportunities to grow with us as we expand. - Free meals on shift and discounts at Hot n Juicy Shrimp LDN. - A fun and inclusive team that feels like family.

About us Join our exciting new venture in Chelsea - a unique and intimate 8-seater Sushi Bar. We're dedicated to offering an authentic sushi experience, complemented by a selection of fine sake and whiskey. We Are Looking For We're seeking enthusiastic individuals with a passion for sushi and Japanese culture to join our front of house team. The ideal candidates will have experience in high-end dining settings and an appreciation for the intricacies of sushi and Japanese beverages. Responsibilities: - Provide excellent customer service and ensure guest satisfaction - Take orders and serve drinks to customers in a timely manner - Prepare and serve a variety of alcoholic and non-alcoholic beverages - Maintain cleanliness and organization - Monitor and manage inventory levels of beverages and supplies - Adhere to all food safety and sanitation guidelines - Collaborate with kitchen staff to ensure smooth operation Skills: - Strong interpersonal and communication skills to interact with guests - Basic math skills for calculating bills - Upselling skills to promote specials, cocktails, or premium drinks - Time management skills to prioritize tasks and handle multiple orders simultaneously - Culinary knowledge to recommend food pairings or suggest menu items - Hospitality mindset to create a welcoming atmosphere for guests - Knowledge of food safety regulations and practices - Ability to work in a fast-paced environment while maintaining attention to detail Requirements: - Japanese Language Speaking preferrable -Knowledge of sushi, sake, and whiskey is highly valued. -Experience in a high-end dining environment is preferred. - Previous experience in a bar or restaurant setting - Ability to stand for long periods of time - Flexibility to work evenings, weekends, and holidays as needed Join our team who are passionate about providing exceptional service in a vibrant atmosphere. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. If you have the skills and enthusiasm for creating memorable experiences for our guests, we want to hear from you! Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on business needs.

We are now looking for a Receptionist to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. This is a full time position starting the 6th of January 2025 This is our biggest culinary adventure yet and the UK’s most highly anticipated new opening. Lucky Cat by Gordon Ramsay is an Asian Eating House and late-night lounge inspired by Tokyo's 1930s Kissas and Shanghai's drinking dens. Lucky Cat is one of five new, unique Gordon Ramsay Restaurant experiences coming to 22 Bishopsgate and will be Europe’s tallest restaurant - Asian inspired small plates, Robata grills, sushi and sashimi, exquisitely crafted in the open kitchen and raw bar. Each dish is designed to be shared socially at the centre of the table. London’s iconic skyline will welcome a new pinnacle of dining at 22 Bishopsgate, with each venue boasting breath taking, unparalleled views across the city. What you do as a Receptionist: · You pride yourself on being the first and last point of contact within the restaurant, welcoming guests You’re passionate about delivering fantastic and engaging service to all our guests · You’re responsible for managing the restaurant booking system, optimising covers, and ensuring all guest requests are effectively communicated to the restaurant teams · You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · Discounted membership and access to hundreds of gyms, studios, fitness classes through WellHub subscription · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty This is a full time position starting the 6th of January 2025 If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

Job description Bar Supervisor Required Full time bar supervisor required for Pub/Hotel in Greenwich near Cutty Sark Weekends will play a big part of the job A supervisor with previous experience of working in a busy pub. Duties,Table service, bar work, cashing up, monitoring hotel, assisting guests and closing the business To start asap Job Types: Full-time, Permanent Pay: Up to £13.00 per hour Benefits: Company pension Schedule: Shifts variable Weekend availability

Azura is a vibrant restaurant and bar establishment in the heart of London, renowned for its exceptional dining, entertainment and guest experience. We are seeking an enthusiastic, experienced and hands-on Reservations/Reception Manager. Responsibilities: - Guest Reservations: Manage the end-to-end reservation process, from handling inquiries to confirming bookings, with a focus on accuracy and personalised service. - Guest Experience: Act as a primary point of contact for guests, ensuring every interaction reflects the high standards of Azura’s hospitality. - Table Management: Efficiently allocate and manage table bookings to optimize capacity while ensuring comfort and exceptional service for all guests. - Email Communication: Respond promptly and professionally to guest inquiries and booking requests received via email, maintaining a friendly and clear tone. - Hands-On Service: Collaborate closely with the hostess and restaurant team to assist with guest check-ins, accommodate special requests, and resolve any issues promptly and professionally. - Feedback & Insights: Gather guest feedback, identify trends, and share insights with management to continuously elevate the guest experience. Requirement: - A passion for hospitality and guest satisfaction. - Previous experience in reservations or front-of-house roles. - Outstanding communication and interpersonal skills, with a warm and professional demeanour. - Strong organisational skills and attention to detail. - Proficiency in reservation software (Ideally Sevenrooms) Morning OR evening shift available. If you’re passionate about creating unforgettable guest experiences and thrive in a hands-on role, we’d love to hear from you!

About the job We are seeking a confident and experienced Reception Supervisor to become part of our Front Office Team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. As our Reception Supervisor, you will: Be responsible for the day-to-day supervision of the Front Office Team, from customer service to administration Ensure that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Quest Apartments Hotels, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Reception Supervisor. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Health Insurance Refer a Friend bonus Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Quest Apartments Hotels offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations worldwide. Required skills: Time Management, Decision Making, Customer Service, Leadership, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Communication Skills, Problem Solving £12.10 per hour Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Azura is seeking an experienced Bartender for our restaurant bar and terrace. Responsibilities: • Mixing, garnishing and serving alcoholic and non-alcoholic drinks • Helping guests choose menu items or guide them through drink options • Taking orders and making guests feel taken care of • Working closely with the bar manager Requirement: • Experience working in a bar • Good knowledge about drinks/cocktails • Good customer service skills • A passion and energy for people skills