Guest service manager jobs in BournemouthCreate job alerts

The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group. The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures. • Oversee the day-to-day operational performance across all properties within the group, • Support and develop General Managers and senior departmental leaders, • Drive consistency in guest service standards and operational delivery, • Monitor and improve profitability, labour controls, and cost management, • Ensure compliance with health & safety, licensing, food safety, and employment legislation, • Lead operational projects, openings, refurbishments, and business improvement initiatives, • Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth, • Develop and implement group-wide operational procedures and best practices, • Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams, • Support recruitment, succession planning, and leadership development across the group, • Maintain a strong presence across all venues and build positive working relationships with teams, • Previous multi-site hospitality or hotel operations management experience, • Strong leadership and people management skills, • Commercially aware with a proven ability to drive revenue and control costs, • Excellent organisational and problem-solving abilities, • Experience managing large teams within luxury hospitality environments, • Strong understanding of hotel operations including rooms, food & beverage, events, and guest services, • Confident communicator with the ability to influence and motivate teams, • Flexible approach with willingness to travel between sites as required, • Knowledge of UK employment legislation and operational compliance standards, • Experience within luxury or lifestyle hotel brands, • Background in both hotel and restaurant operations, • Degree or professional qualification in Hospitality Management or Business Management, • Competitive salary package, • Performance-related bonus structure, • Company benefits and staff discounts, • Career progression opportunities within a growing hospitality group, • Dynamic and supportive working environment, • Opportunity to play a key role in shaping the future growth of the business Compensation: To be discussed #J-18808-Ljbffr

Job title: Hotel Manager – Premier Inn – Christchurch/Highcliffe Salary up to £34,500 Intro: Become the leader of a hospitality Dream Team and take hotel management at Premier Inn to even greater levels of guest satisfaction. Hotel Manager – Premier Inn – Christchurch/Highcliffe Salary up to £34,500 Become the leader of a hospitality Dream Team and take hotel management at Premier Inn to even greater levels of guest satisfaction. As a Hotel Manager at the UK’s leading hotel brand, you’ll be taking our famous name to more guests, keeping our unique culture alive with your team and using your management experience and skills to make your hotel a success. As the leader of the hotel, you’re responsible for the safety of everyone within it. Manage your team, develop them, bring out the best in them and be rewarded with a vibrant Premier Inn that delights guests time and time again. • Award-winning induction and training, • Performance-related company bonus scheme, Pension Scheme and Share Save Scheme, • Whitbread Privilege Card giving you 25% off in our restaurants and up to 50% off in our Premier Inn Hotels., • 33 days annual leave (including bank holidays), • Get discounts at shops, your utility bills, travel, cinema trips, supermarkets and more through Perks at Work., • Lead and motivate our team of Front of House and Housekeeping to ensure outstanding service and compliance with our brand standards, • Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one, • Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities, • Ensure health and safety standards are met throughout the hotel and to maintain our high-quality standards, • Previous management experience in the hospitality industry or similar environment where you led a team to success, • Strong leadership skills with a passion for customer service, • Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels, • Commitment to safety and maintaining high standards of service Be a part of Premier Inn – a Great British business At Premier Inn, we do hotel jobs differently. Award-winning training. All the support you need to develop. And brilliant career prospects with the UK’s biggest hotel brand. It's about giving our own people a great experience, so they give our guests the great all-round experience they expect from us. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this. Job ref: 214805-4492 Advertised: 25 Sep 2026 #J-18808-Ljbffr

NICI Hotel Group is seeking an experienced Group Operations Manager to oversee performance across our luxury hospitality venues. The role focuses on service excellence, team performance, profitability, and consistency throughout the group. You will work with General Managers and Heads of Department to ensure guest experiences meet high standards, compliance with procedures, and strong financial results. Travel between sites is expected. #J-18808-Ljbffr

BURGERS & FRIES AND INCREDIBLE CAREERS! We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986. In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay., • Days out and social events, • Team competitions – “Fry Cup” and “Olympics”, • Five Guys Perks – employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension scheme, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a “above & beyond” experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn’t just a job – it can be a career! #J-18808-Ljbffr

Whitbread is seeking a Hotel Manager for Premier Inn Christchurch/Highcliffe to lead the Dream Team and ensure guest satisfaction across hotel operations. As the hotel leader, you’ll manage a busy team, drive service excellence, and uphold safety while creating a welcoming environment for guests a

access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension scheme, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush. Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service. Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get #J-18808-Ljbffr

Insights Manager - Jockey Club Experiences, London, Liverpool or Birmingham | Full-Time / Permanent Up to £55000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for... This position will be supporting E15 Insights, part of Levy UK & Ireland, a division of Compass Group. E15 Insights uses data, analytics, and deep insights to drive business strategy, innovation, and decision-making. Across Levy UK&I, E15 Insights creates value through elevating operational delivery, enhancing consumer experiences and optimizing innovation and new investment opportunities. Areas of impact will range across E15 Insights remit in sports stadia and facilities, arenas, theatres, and other venues. The role will be ultimately responsible for delivering the insights solutions and insights delivery as part of Jockey Club Experiences, covering catering, C&E, hospitality and premium sales. The successful candidate will be a key business partner to decision makers across Jockey Club Experiences, using the data tools that they build using our cutting-edge technologies. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Insights Manager - The Role • Deliver a holistic package of data and insights to decision makers at selected venues that covers strategic and tactical decisions around pricing, operations, commercials, sustainability, guest experience, and technology., • Develop action plans alongside operations to maximise revenue and margin, exploring the potential impact of changes, and informing ROI models to ensure the right decision is made. Support ongoing review of performance and deliver analytics that answer the 'so-what' question., • Provide insights and data tools to inform sustainable business practices, guiding decision-makers on the right sustainable options and what their impact might be., • Deliver data support around guest experience including ideal data collection methodologies before then using the data to inform decisions around changes to the venue to deliver a great service for our guests., • Work with the BUILT team to identify opportunities for technology and innovation to improve performance including solution ideation, implementation support and post-implementation monitoring., • Inform and deliver client reporting packs including financial performance, operational statistics, and value-add analytics to maximise the value delivered for our client partners. This would be in conjunction with operations, finance, HR, and any other relevant teams., • Design and develop the right data ingestion and data cleansing processes to inform and drive insights reporting tools for both external and internal users. Own the end-to-end process that generates automated reporting, scheduled reports and intra-company data transfers to enable reporting., • Inform and take part in internal client review meetings and processes, supporting the operations, finance and HR teams to deliver learnings and improvement. Use data and analytics to inform decision making around venue master plans and enhancements., • Demonstrate a growth mindset with a willingness to learn and take on new responsibilities within the team., • Take ownership of processes and demonstrate pride in solving problems independently. What we're looking for • Planned and methodical - displays the ability to be planned and methodical in their approach, with an objective and considered point of view., • Value focus - supports decision makers with strategic, financial and operational decisions with a strong commitment to deliver value to clients and colleagues., • Embraces change - is involved with and embraces the change discussion focussing on improvements with key stakeholders, before driving and supporting change at venues., • Analytical approach - data driven in their approach to establishing business solutions, understands and drives the use of data in informing strategic approach., • Knowledge hungry - strives to continually learn more, growing breadth and depth of knowledge to enhance personal development and deliver on business objectives., • Commercial focus- understands how operating models are built and what levers can be utilised to improve performance utilising a data driven approach., • Flexible and agile - balances structured approach, resilience, and problem-solving skills with ability to flex and adapt as required. Appreciates need for speed of action and reaction without diluting quality of results., • Self-starter - able to work independently and deliver to deadlines, taking the initiative to ensure the correct approach is taken., • Communicates effectively - delivers insights in the right communication style and medium to maximise the impact of analytics and data. Skills Specification • Advanced Microsoft Excel, • Excellent critical thinking and analytical skills, • A growth mindset, • Expertise in Microsoft Power BI or similar analytical tools desirable, • Financial training or exposure desirable What you'll get in return • Competitive salary with bonus and full company benefits, • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0209/76624001/52830964/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

Wingstop in Bournemouth is seeking a Shift Manager to lead late-night operations, ensuring fast, high-quality service while maintaining safety and standards. You’ll supervise a tight-knit team, coach staff, and drive energy during peak hours to deliver exceptional guest experiences. The role demands a calm, resilient leadership style, a strong team focus, and the ability to thrive in busy, high-volume shifts. We offer a fast-paced environment with opportunities for growth and development. #J-18808-Ljbffr

You will ensure swift communication across departments and deliver consistently high service levels to overnight guests. The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team and oversee safety, security, and night audit processes on the North Promenade.

The Guest Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Switchboard, Helpdesk and Events Coordination duties, with a key focus on the constant development of the service and a one-team approach with other service par

Taking responsibility when the Store Manager or Assistant Manager isn't present. Delivering outstanding customer service that leaves a lasting impression. Long service awards that recognise and celebrate your commitment.

Our Site Director Stephen is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Great development opportunities - 65% of our current Managers joined us as Team Members. Roadchef is the only Motorway services provider to hold the Pl

As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night’s sleep with us. Join our team at Premier Inn Dublin Airport as a Nights Team Member and look after our hotel and guests ove

Provide friendly and helpful guest experiences, assisting with information on guest queries. We are seeking an energetic and enthusiastic SIA Door Supervisor (DS) licensed Security Team Member to join our fun and welcoming facilities team at Haven! As part of our 24-hour security operation, you'll b

One minute you could be preparing breakfast before guests wake up. Prepare ingredients before service starts. Work closely with the hotel team so service runs smoothly.

Long service awards - Vouchers/Extra money.

Prepare ingredients before service starts. Cook and plate meals during breakfast and dinner service. You’ll be part of a team that’s working together to deliver the meals our guests rely on.

Long service awards - Vouchers/Extra money.

Cook and plate meals during breakfast and dinner service. Work closely with the hotel team so service runs smoothly. You’ll be part of a team that’s working together to deliver the meals our guests rely on.

As the successful member of our team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. Lying just off the main parade, in the beautiful village of Claygate, the Foley offers its guests a warm welcome

You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our guests rest easy.

Long service awards - Vouchers/Extra money.

Produce high-quality dishes consistently to specification for our guests. The George Tapps Bournemouth, in the centre of town, is a great place for guests to grab a bite to eat or have a drink, with spacious surroundings and comfortable couches, plus a large decked outside-seating terrace, which is

Includes evenings, weekends and busy guest periods. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly. Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

One minute you could be preparing breakfast before guests wake up. Prepare ingredients before service starts. Cook and plate meals during breakfast and dinner service.

Share recommendations when it feels appropriate to create a positive experience for guests. The George Tapps Bournemouth, in the centre of town, is a great place for guests to grab a bite to eat or have a drink, with spacious surroundings and comfortable couches, plus a large decked outside-seating

As a Kitchen Team Member you’ll help make sure every guest gets a meal they’ll enjoy. Cook and plate meals during breakfast and dinner service. You’ll be part of a team that’s working together to deliver the meals our guests rely on.

Service at Zizzi isn't about scripts. From the first hello to grating cheese like a pro, you'll ensure our guests have a feel-good experience. Use your individuality to spot small details that can make a big difference to your guests' experience - like a surprise treat on a big day.

Come and be a Receptionist at Premier Inn in Dublin Airport As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Join our team at Dublin Airport Premier Inn as a Receptionist and use your passion for customer service to its full potential.

The George Tapps Bournemouth, in the centre of town, is a great place for guests to grab a bite to eat or have a drink, with spacious surroundings and comfortable couches, plus a large decked outside-seating terrace, which is the largest garden in Bournemouth. We are looking for an experienced Front

You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our guests rest easy.

Take ownership of your role with enthusiasm and pride, working across our Food & Beverage spaces, providing excellent guest service at all times. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinke

You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our guests rest easy.

Long service awards - Vouchers/Extra money.

The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest. Make sure every guest feels looked after from arrival to departure. We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, ser

Ideally, we are looking for bubbly, well-presented, and customer-orientated people who strive to provide outstanding service to each and every customer. As the successful member of our team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personali

You will act as the ultimate host, confidently guiding guests to the self-check-in terminals and stepping in with a warm, friendly face when they need a hand or the technology gets overwhelming. You will deal with issues politely and positively on the spot, using your emotional intelligence to diffu

We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. Work with our Maintenance Manager in supporting planned maintenance checks and take a hands-on approach to reactive maintenance. Our mission is

You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our guests rest easy.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our guests rest easy.

Residential Support Worker – Children’s Services - Glenrothes, Fife (KY7).

You are the first person many of our guests meet. As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly. Includes evenings, weekends and busy guest periods.

To assist in the provision of a high quality cleaning service within Council buildings.

Employee of the Month' rewards and Long Service Awards'.

Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. Work with our Maintenance Ma

Serve up good vibes - greet every guest like they're family. Care about quality - of the food, the service, and the team.