Tenancy Enforcement Officer
14 days ago
Poole
Tenancy Engagement & Enforcement Officer Location: Poole (5 days in office) Contract: 2 months, likely extension Recruiting for a Local Authority Preferred: CIH Level 3+ Housing Professional Overview • Lead on tenancy enforcement, serious breaches, and property access for compliance., • Investigate housing fraud and unlawful occupation, progressing legal action when required., • Manage complex cases and work closely with internal teams and external partners. Key Duties • Handle escalated tenancy breaches and provide clear, accurate advice., • Maintain detailed case records, prepare evidence and attend court if needed., • Support compliance teams to gain access for safety checks., • Use judgement to take appropriate action, from warnings to legal notices., • Build positive relationships with tenants and promote understanding of responsibilities., • Organise a demanding caseload and meet changing priorities. Requirements • Relevant housing qualification or equivalent experience (CIH Level 3 preferred)., • Strong knowledge of tenancy enforcement processes and legislation., • Confident IT user (Word, Excel, Outlook)., • Experience managing complex cases independently., • Strong communication, diplomacy, and problem-solving skills., • DBS check required., • Ability to travel as needed.