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- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
Primarily, our business activities are acting as newsagents. We sell newspapers, magazines and comics as well as stock confectionery and tobacco products. Also sell a variety of products such as: stationery, stamps and greetings cards, toys and gifts; it is more like a versatile retail business involves checking of newspaper/magazine deliveries from wholesalers. Organising home delivery routes and delivery teams. Running a newsagent is a people and community-orientated business. We hold stocks of different items by identifying the different types of potential customers living and working in the catchment area where we locate. We are near the train station that has a high concentration of offices and other workplaces.
We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
· Develop and implement policies and procedures to handle customer needs and complaints effectively. · Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance. · Discuss customer feedback with other managers to find ways to improve our products and services. · Plan and coordinate help and advisory services to support customers and users. Requirements: · Previous experience in customer service or retail management. · Excellent communication skills and a friendly attitude. · Strong problem-solving abilities and attention to detail. · Ability to lead and motivate a team. · A passion for providing exceptional customer service. Benefits: · Competitive salary and opportunities for growth. · Flexible scheduling options. · Employee discounts on postal services and retail products. · Supportive team environment with room for your ideas to shine. · Training and development opportunities to help you succeed in your career.
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Fast Food Restaurant Site Manager - 32K plus bonus opportunities Based in: Design District (Greenwich Peninsula) London OUR BENEFITS INCLUDE: Up to 2 free meals whilst on shift, -40% off the bill when not on shift, always promoting our team from within, reco scheme (£50 p/referee), 28 days of holidays, a new bonus scheme for the management implemented this year up to £2,400 p/year, staff parties and, the opportunity to do shifts at the biggest festivals and events in London and other cities within the UK: Glastonbury, British Summer Time, Boardmasters and many more! ABOUT YOU We are looking for passionate individuals in customer service and cooking. Previous experience dealing with customers and preparing dishes is ideal. However, we are open to training the right person for the role. ABOUT THE ROLE Key Accountabilities Business Weekly ordering and inventory management Monitoring the daily elaboration of dishes for all brands at Guasa Group following highquality standards of the company. Maintain a constant and impactful communication with business owners; the Head of Operations; the head office; the kitchen and the rest of the team Responsible for securing a correct business operation. Weekly and Monthly control of temperature Fully accountable and responsible for the maintenance of weekly and monthly cleaning of the site, supervising the accomplishment of it by team members. Ensuring the correct opening and closing. Make sure that the due diligent book is up to date Responsible for flagging any potential risks on time that must be escalated. I.e. any issue related to food hygiene; staff; cleaning issues; issue with deliveries; etc Be the first point of contact at the site if any problem with customers occurs during the shift. Escalate necessary and important information provided by market’s management that may be relevant for the business to take actions on. Cashing up of the daily/weekly closing including bank deposit. People Enable and facilitate the communication between team members by being the first point of contact for any problem or queries that requires immediate solution before escalating it. Responsible for securing a continuous track of the training program of all new team members from the first day until this person is fully qualified and independent in about two weeks. Shares ownership and control in the management of the staff: trials; induction; uniforms; performance review; training and others Weekly rota elaboration and planning within the budget provided Ensuring the follow up of handbook’s procedures including uniform, punctuality, food safety and health and safety and the daily temperature control. Organising staff meetings including social activities. Maintain high level of engagement with other team members in order to secure good levels of morale and energy in the team Be an example of good practices in the team in terms of punctuality; uniform; up-selling products; energy in the team. Etc Promote diversity and ensure that Guasa Group continues being an amazing place to work! Guasacaca Ltd. All rights reserved. Competencies Outstanding communication skills and adaptable to different audiences such as; Managing Director, team members; customers; suppliers and others. Excellent interpersonal skills Organisation, attention to detail and resilience Problem solving Passionate about the delivery a service at high standards. Take initiative at all time Ability to work in a collaborative manner with the team is essential
We are looking for ambitious, capable and driven Italian Speaking Managers to join our team. Ci Tua in Notting Hill is a small size restaurant that offers authentic Roman cuisine. You will be responsible for delivering consistent high quality friendly & organised service, great team management & welfare, daily health & safety due diligence, stock controls, rota , health & safety, reservations & communication. You’ll working to the direction of Operation Manager to help create a brilliant experience for our customers and importantly maintaining and building on a great working environment for everyone in the business Job Types: Full-time, Permanent Salary: Up to 40/k per year Free postSponsor job Job Type: Full-time
RECEPTIONIST - BRIGADIERS Salary - up to £15 ph Schedule - Full Time Experience - previous experience in a quality restaurant Brigadiers are seeking a Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Receptionist to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.
THE RESTAURANT Inspired by Japanese, Thai & Our local culinary cuisine and discipline - Our menus are designed to bring people together, whether over a shared dining or with our omakase menu experience, creating a sense of community and conviviality. With a focus on impeccable service and a commitment to excellence, our Asian Dining Restaurant promises to deliver a culinary adventure that will leave a lasting impression. COFFEE & BRUNCH A new destination for speciality coffee in the Covent Garden area crafted in the beautiful building at the corner of Savoy Court and Strand in the heart of London. With its relaxed atmosphere, Wolfox is the perfect place to brunch while taking in the distinguished views of fast moving London. We open at 8am everyday and Service brunch til 12pm We believe in the power of coffee to bring people together – A perfectionist culture blending craftsmanship and innovation to create the finest quality coffee Since 2017, WOLFOX has been distilling the unique culture of craftsmanship into every cup of coffee. The finest quality beans are taken on a journey from seed to sip, and precision roasted under the watchful eye of our coffee masters for an exceptional flavour. Title of Position: Receptionist Location: Central London Role: Receptionist full time 40-48 hours per week with two days off Pay: Competitive; £12 to £14 per hour according to experience Benefits: - competitive pay plus service charge. - Opportunities for career advancement. - discounts for employees. - Inclusive work environment. Responsibility : • To carry out all duties assigned by the Group Reservations Manager and Duty Manager • To ensure the smooth running of all functions of the reception desk • To allocate tables in the most efficient way possible to maximise bookings • To re-confirm reservations in accordance with Wolfox booking policy • To greet customers in a polite and efficient manner and to show them to their tables promptly. • To ensure that a base of regular customers is rapidly established and maintained by personal contact and customer recognition • To consider the customer’s satisfaction at all times by acting on customer’s requests promptly and efficiently • To handle minor customer complaints efficiently and courteously within the guidelines laid down by the Manager and to tactfully refer more serious customer complaints to the Manager/Floor Manager • To ensure that the reception desk and reception area is always clean and immaculately tidy • To ensure the Menus, allergy menus and wine lists are up to date and ensure their cleanliness prior to each service. • To ensure that you are always punctual for your shifts and properly presented as specified in the staff manual and dress code • To ensure you have a full working knowledge of Wolfox Restaurants as specified in the staff handbook. • To become familiar with the hygiene and Health and Safety policy and to ensure, by good housekeeping. • To bid farewell to all customers as they leave • To maximize sales by being able to make informed recommendations and suggestions to guests Skills and Personal attributes required • Communication skills • Customer service centric • Drive and energy • Building working relationships • Team player • Problem-solving
"O'Ver" comes from the Neapolitan dialect, meaning "Truth." We endeavor to embody this ethos through our cuisine: authentic, delectable, and healthful dishes prepared fresh daily. Our menu faithfully represents Italian culinary traditions with a distinct Neapolitan influence. 'O ver distinguishes itself by incorporating Pure Sea Water, sourced from the pristine regions of the Mediterranean. With reduced sodium and increased mineral content, our fare is both lighter and more digestible. Pizzas, bread, and seafood selections all benefit from the inclusion of Pure Sea Water. We meticulously select ingredients from small, independent Italian producers and prioritize the use of premium local suppliers. Our offerings span from traditional Neapolitan wood-fired pizzas to pasta from Gragnano, fresh seafood, and locally sourced meats. Each dish is crafted with care and reverence by our chefs, honoring time-honored techniques. Our philosophy emphasizes simplicity, premium ingredients, and an abundance of passion—embracing the notion that less is indeed more. Additionally, our menu accommodates vegetarians and vegans, with bespoke options available upon request. We are currently seeking a seasoned Host/Receptionist with a minimum of 2-3 years of relevant experience, who possesses a genuine affinity for Italian cuisine and culture, particularly a passion for hospitality and hosting. "O'Ver restaurant currently operates in London Bridge and Piccadilly Circus, with an additional venue forthcoming." WHAT WE ARE LOOKING FOR: - Demonstrated experience in a similar role - Proficiency in managing phone calls - Ability to fulfill guest requests with aplomb - Familiarity with reservation systems and email correspondence - Fluency in English, both spoken and written - Exemplary interpersonal skills - Proficiency in crafting end-of-day reports and emails - Strong command of Microsoft Office 365 applications: Word, Excel, and PowerPoint - Effective communication abilities with guests and colleagues across various departments - Capacity to execute tasks promptly, adhering to managerial deadlines - Authentic passion for hospitality and hosting WHAT YOU WILL DO: Manage incoming phone calls Respond promptly to emails Efficiently oversee busy service periods Execute tasks with precision while multitasking effectively BENEFITS: - Competitive salary - 50% discount on all purchases (including beverages) at our restaurants post-probation - Well-being program offering complimentary yoga, Pilates, and gym classes - Introduction to a start scheme and 28 days of annual leave - Staff meals and 28 days of paid annual leave - Birthday leave - Access to training programs and internal competitions - Participation in the Employee of the Month O'Ver Hero scheme - Bonus scheme based on length of service Join our team if you crave a challenge, and remember: "EAT TO BE HAPPY"
At Kebab Queen, we understand the importance of the atmosphere our guests experience. It's a buzzing, welcoming ambience driven by the friendliest and most attentive service. Every interaction with our guests is an opportunity to positively impact their experience, from the moment they're greeted to ensuring their needs are promptly met. Our restaurants are meticulously designed to reflect this vibe, setting the perfect tone for an unforgettable dining experience. We foster independence and provide extensive on-the-job training, empowering driven individuals to progress within our company. Opportunities for advanced apprenticeship schemes further contribute to structured managerial development. Moreover, a high wine and spirits knowledge is mandatory: you can hold WSET L2 or above to prove this. However, if you lack this qualification, training could be provided to ensure you meet our high standards in wine and spirits expertise. Moreover, you must be confident and have great interaction skills as you will drive our guests into our culinary and beverage journey while on shift. As an AGM at Kebab Queen, you'll support site operations and work very closely with our kitchen team ensuring the smooth running of service and delivering exceptional guest experiences. You'll share responsibility for managing the FOH team and coordinating events when required. Simultaneously, achieving target KPIs and enhancing customer satisfaction will be ongoing priorities. You will also be in charge of some administrative tasks such as rota management, payroll, and reservations - with the support of our Head Office. While the role demands a lot of responsibility, it also offers autonomy and rewards. Candidates with at least 2 years of experience leading FOH teams as AGM or Supervisor are preferred, as they understand the demands of the position and are ready to excel in our unique environment.
Join Our Team: Creative Chef with Farm-to-Fork Passion Are you a culinary maestro with a passion for Farm to Fork dining experiences? Potton Hall is on the lookout for exceptional chefs like you to lead our sustainable dining venture and delight our guests with innovative cuisine. About Us: Located amidst the picturesque Potton Hall Grounds, The Yurt Restaurant boasts stunning landscaped gardens and a thriving holistic vegetable garden that serves as the heart of our kitchen all year round. Potton Hall offers a Boutique B&B, a tranquil Beauty Spa, and hosts memorable Weddings and Events. Responsibilities Include: Cultivating strong relationships with local suppliers to uphold the highest standards of product quality. Ensuring compliance with a 5-star food standards agency rating. Efficiently managing food costs, gross operating profit (GOP) percentages, and achieving gross profit targets while monitoring wastage. Leading kitchen operations to deliver flawlessly executed dishes on time, and providing training to kitchen and front-of-house staff. Exemplifying meticulous attention to detail to maintain impeccable standards throughout. Demonstrating flexibility and a positive attitude to tackle any challenge. Qualifications and Skills: Experience in Events catering City & Guilds Level 1 & 2 certification or equivalent (achieved or in progress). Working knowledge of HACCP standards. Preferably holds a Level 3 NVQ in Professional Cookery. Precision in executing culinary instructions and recipes. Self-motivated with a deep-seated passion for food. Strong decision-making abilities. Leadership and management prowess. Ability to handle outside catering events is essential. Benefits: Competitive salary with a performance-based bonus scheme. If you're ready to showcase your culinary prowess and elevate the dining experience at Potton Hall, apply now to be part of our dynamic team. Note: Applicants should include a resume and a cover letter detailing their experience and why they are the ideal fit for this role. Only the CoS (Certificate of Sponsorship) will be covered by the employer From £39,000 per annum Benefits: Competitive salary with a performance-based bonus scheme. If you're ready to showcase your culinary prowess and elevate the dining experience at Potton Hall, apply now to be part of our dynamic team. Responsibilities Include: Cultivating strong relationships with local suppliers to uphold the highest standards of product quality. Ensuring compliance with a 5-star food standards agency rating. Efficiently managing food costs, gross operating profit (GOP) percentages, and achieving gross profit targets while monitoring wastage. Leading kitchen operations to deliver flawlessly executed dishes on time, and providing training to kitchen and front-of-house staff. Exemplifying meticulous attention to detail to maintain impeccable standards throughout. Demonstrating flexibility and a positive attitude to tackle any challenge. Qualifications and Skills: City & Guilds Level 1 & 2 certification or equivalent (achieved or in progress). Working knowledge of HACCP standards. Preferably holds a Level 3 NVQ in Professional Cookery. Precision in executing culinary instructions and recipes. Self-motivated with a deep-seated passion for food. Strong decision-making abilities. Leadership and management prowess. Potton Hall, located in Suffolk, is a sustainably operated establishment centered around the Farm to Fork concept. Our serene setting amidst lush landscaped gardens, which seamlessly transition into a forest reserve, creates a truly unique environment. At Potton Hall, we prioritize both guest satisfaction and the well-being and advancement of our staff. Comprising a Holistic Beauty Spa, The Yurt Restaurant, a Recording Studio, Accommodation facilities, and hosting Weddings and Outside Catering events, Potton Hall offers a diverse array of services. This multifaceted setup provides our staff with the opportunity to engage with a wide range of experiences and collaborate with colleagues across various departments, fostering a dynamic and enriching work environment. We take pride in investing in our team members, ensuring they have the tools and support needed to thrive professionally within our staff-oriented workplace.
*** Chef de partie, Sous Chefs, Head chefs opportunities in a fast growing Peruvian restaurant *** We are Mr LoBo a brand new Independant Peruvian Restaurant located at the heart of Angel Islington. Since our opening 5 months ago we have quickly grown and have already won an award from our reservation platform. We are now looking for a full time head chef or sous chef that can take us to the next level and that can become part of the family. We are looking for someone that: • Have previous experience in Peruvian cuisine - not mandatory but you are willing to learn a new cuisine • Have previous experience in the role • Wants to grow within the business • Must have the right to work in the UK The ideal candidate will be responsible for section preparation, full kitchen management & menu creation using fresh seasonal produce infused with Peruvian spices and receipies (depending on job applied for) If you are looking to work in a small team where you will be able to take on key responsibilities and grow your experience then Mr LoBo is a place for you.
We are looking for a suitable Administrative Assistant to join our team. You will be responsible for supporting the team with administrative tasks. Responsibilities will include: • Liaising with Director • Specific tasks required by the Director such as diary management (organizing reservations, scheduling meetings, etc), answering the phone & emails, drafting correspondence, organizing the office. The ideal candidate: • Enthusiastic, proactive, punctual with excellent organizational skills • Ability to work in both a team environment and independently • Highly personable and friendly with great communication skills. • Must have knowledge in Excel, Word. • Good verbal and written English. Starting salary: to be discussed on day of interview Hours: Full-Time Schedule: Monday-Friday 09:00-17:30
We are looking for restaurant manager with the roles of Recruiting, training and supervising staff. Agreeing and managing budgets. Creating staffing rotas. Planning menus. Ensuring compliance with licensing, hygiene and health and safety legislation. Promoting and marketing the business. Overseeing stock levels and ordering supplies. Handling customer enquiries and complaints. Taking reservations. Greeting and advising customers. Problem solving. Preparing and presenting staffing/sales reports. Keeping statistical and financial records. Assessing and improving profitability. Liaising with customers, employees, suppliers, licensing authorities and sales representatives. Making improvements to the running of the business and developing the restaurant
We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: - Oversee the day-to-day operations of the dining area, ensuring high service standards. - Supervise and mentor waitstaff, providing guidance to maintain a positive work environment. - Handle guest inquiries and concerns with professionalism and prompt resolution. - Collaborate with the management team to organize and execute private events and functions. - Assist in training and development programs for front-of-house staff. - Monitor reservation systems and seating arrangements to optimize guest flow. - Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: - Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry. - Strong organizational, communication, and interpersonal skills. - Exceptional problem-solving abilities and a proactive approach to operational challenges. - Ability to work in a fast-paced environment and manage multiple tasks efficiently. - Familiarity with reservation systems and basic administrative tasks. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.
A Front of House Team Member for a Bar Beach Grill is responsible for providing excellent customer service, managing reservations, greeting guests, taking orders, and ensuring a positive dining experience. They handle cash transactions, maintain a clean and organized dining area, and collaborate with kitchen staff to ensure efficient service. Strong communication and interpersonal skills are essential to interact with customers and work effectively within the team.
The role will include: - learning about our unique food - getting to know our wine and cocktail lists - taking reservations, planning event reservations and greeting our guests - answering phone calls and emails in a polite fashion - working with us to ensure both guests and colleagues have a unique and enjoyable experience at som saa Previous restaurant experience as a host or receptionist is definitely preferred - a valid passport or visa is definitely required. At the present time we are looking to hire a full-time host(ess) who can work during the week and the weekends What's in it for you: Competitive pay Opportunities to progress into management roles for those who want to further their careers in hospitality. A friendly and supportive atmosphere. We promote a strong culture of knowledge, mutual respect, achievement and kindness. Training on food, wines and spirits A unique and fascinating array of products to learn about. Our servers are taught about ancient and regional thai food, aged oolong teas, heritage produce, rare rieslings and lots more. Staff discounts and an annual meal to experience the full flavour of the restaurant. Additional holiday day on completion of each year of employment, Monthly and biannual staff parties, Great staff food served twice a day
We are looking for a commis chef to join us at our Luxury 5 star hotel in London. Primary Duties: Start your shift in time and keep the highest standards of personal hygiene, dress in appropriate uniform in impeccable appearance at all times To promote a helpful image to clients and give full co-operation to any staff members requiring assistance for a customer without a prompt, having a caring and helpful attitude and anticipate customer’s needs whenever possible, to enhance quality service and in turn enhance client satisfaction To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner Understand the aims of the hotel and your department To maintain effective communication within the team and to attend hotel meetings and training sessions when required Prepare and properly garnishes all food orders as they are received in accordance with menu specifications, insuring proper plate presentation Set up for lunch and dinner by ensuring proper amounts are in place for forecasted covers, special functions and all reservations Ensure readiness and makes priorities in case of last minute changes to restaurant or C&B reservations Confer closely with the Chef on duty and takes every opportunity to become familiar with the mise-en-place and standards of each dish Help employees to achieve optimum quality Assist employees with service to maintain quality and presentation of food dishes Follow applicable laws regarding food safety and sanitation whenever required Ensure that all food items are stock rotated, dated and labeled, cling filmed and stored properly Ensure that dishes from own section is delivered on time and to the standard required using the assistance of the Chef on duty if needed Always follows the proper safety, hygiene and sanitation practices set by the Head Chef and F&B Manager Works in a safe manner that does not harm or injure themselves or others Accept flexible work schedule necessary for uninterrupted service to the food production function Maintains own working area, materials and company property clean, tidy and in good working order Continuously seeks to endeavor the knowledge of own job function Please apply now if this sounds like you.
Restaurant Supervisor - FOWL Restaurant Schedule - Full-time Salary - £35.000,00 per year About us - A beak-to-feet chicken restaurant brought to you by the Fallow team, in collaboration with an epic line-up of foodie icons. Join us in celebrating the nation’s favourite bird through our beak-to-feet menu concept. Focusing on long-life and pasture-raised chicken from the Ethical Butcher and Rare Breed Meats, we have regularly changed menu collaborations to maintain a dynamic and exciting menu. We are currently recruiting an Restaurant Supervisor to join the Fowl team. If you are a dedicated, enthusiastic, and hard-working professional, you will thrive in our unpretentious and dynamic team. We aim to deliver exceptional food and service to our customers, and we are committed to sustainability. What we are looking for in an Supervisor at FOWL: - Personality - Someone who works hard and it's nice to people. - Support the management of the day-to-day operation - Hand-on - Likes to get stuck in. - Previous supervisory experience working in a fast-paced operation - Lead and mentor a diverse team, nurturing a vibrant and fun work culture - Enhance the guest experience, including addressing and resolving guest concerns promptly The ability to cultivate positive and professional working relations with all department - To promote a sense of collaboration, support, and professionalism - The desire to strive of excellence and inspire others - To have a positive impact, accepting personal responsibility - To be motivated and committed, approaching all tasks with enthusiasm - Excellent verbal communication and team working skills - Be able to work flexible schedules, weekends, and bank holidays - The ideal candidate had experience working with reservation systems Benefits - Competitive pay rates. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members.