Housing officer jobs in United Kingdom

Anti-Social Behaviour (ASB) Officer - HousingSutton, South LondonFull time - office based or visits3 Months +, Temporary, July sart£CNegotiableA reputable housing organisation in London is seeking an experienced ASB Officer to be an integral part of the team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all propertiesDuties of the ASB Officer, will include:Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolutionGathering evidence, preparing case files and supporting enforcement action, including court proceedings where requiredWorking collaboratively with internal teams and partner agencies (Police, local authority, support services)Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASBAttending community meetings and engage directly with residentsMaintaining accurate records using E-forms and ECINS case managementContribute to wider community safety initiatives and partnership activityKey Requirements of the ASB Officer:Proven experience in an ASB or Community Safety roleStrong knowledge of ASB legislation, housing law and enforcement toolsExperience managing complex cases and preparing legal documentationSubject to completion of Basic DBS, or presentation of current DBS checkDesirable experience includes:Experience managing complex ASB cases from start to finishExposure to or involvement in preparing and presneting ASB cases to the County c/ourtIf you are suited to this role click 'apply' as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby officeSellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.TPBN1_UKTJ

Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy. We are now seeking an Deputy CYP Lead to join our CYP Team at this pivotal time on a permanent basis. As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities. About the Role: We are seeking an experienced and committed Deputy Children and Young People (CYP) Lead to support the development and delivery of our therapeutic services at a pivotal time of growth and transformation. Reporting to the CYP Clinical Lead, the successful candidate will play a key role in providing day-to-day leadership and guidance to CYP counsellors and therapists. You will help ensure that services for children and young people are consistently safe, effective, trauma-informed, and survivor-centred. This is a varied and impactful role that combines clinical leadership, safeguarding oversight, service development, and line management. It offers a meaningful opportunity to contribute to shaping, strengthening, and expanding high-quality CYP services. What You’ll Do • Support the CYP Clinical Lead with assessments, allocations and case distribution across CYP pathways, • Provide clinical guidance and day-to-day support to CYP counsellors and therapists, • Line manage allocated CYP staff and contribute to recruitment, induction and staff development, • Oversee group work programmes, including family support groups, • Undertake the role of Designated Safeguarding Officer for the CYP team, • Deputise as Deputy Designated Safeguarding Lead as part of the rota when required, • Provide guidance on complex safeguarding concerns and ensure appropriate escalation, • Contribute to service improvement, contract delivery and performance monitoring, • Build and maintain effective relationships with external agencies and partners, • Deputise for the CYP Clinical Lead where required About You • Degree-level qualification in counselling or psychotherapy (or equivalent experience) Professional membership with an accredited counselling/psychotherapy body Minimum of 200 hours post-qualification supervised client work At least 3 years’ experience working with children and young people affected by rape and sexual violence Experience leading or supporting a team Strong knowledge of safeguarding legislation (children and adults) Completed Level 3 safeguarding training Experience in the Violence Against Women and Girls (VAWG) sector Understanding of trauma-informed, survivor-centred and feminist practice Experience working with diverse communities Ability to use data and outcomes to support service improvement • Experience working with marginalised or under-served communities Knowledge of housing, welfare benefits or related legislationn This role offers the opportunity to: • Take the next step in your leadership journey, • Gain experience of safeguarding, clinical leadership and service development, • Support and develop a dedicated team of CYP practitioners, • Contribute to the future direction of CYP therapeutic services at RCSL, • Be part of a dynamic, creative and values-led organisation Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards. This includes: • Promoting the safety and wellbeing of children, young people and adults at risk, • Identifying and reporting safeguarding concerns, • Following organisational safeguarding policies and procedures, • Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: • Values-based interviews, • Verification of identity, qualifications and employment history, • Reference checks, • Enhanced DBS checks where required, • Safeguarding training and supervision, • Equality, Feminist Commitment and Values Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: • Race and ethnicity, • Disability, • Sexuality and gender identity, • Socioeconomic background, • Immigration status, • Faith and culture We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: • Alternative interview formats or timings, • Additional time for written tasks, • Accessible documentation, • Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to an interview, conducted via MS Teams. Stage one: MS Teams with the Director of Programmes and two other panel members. The whole process from advertisement to appointment, may take up to 3 -4 weeks. The role will initially be open for two weeks (until 12:00 noon on Wednesday 16 April 2026). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged. The interview will explore experience and approach to: • Safeguarding, • Equality, diversity and inclusion, • Wellbeing and feminist practice, • Trauma-informed therapeutic work, • Leadership responsibilities relevant to the role This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. How to apply Please submit your CV and a cover letter outlining your suitability for the role to in PDF format to our recruitment inbox. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Income Recovery Officer Location:Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH)Hourly Rate: £19 per hour PAYE or £24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) The Opportunity We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. The Role As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. Key Responsibilities • Manage rent arrears cases from early intervention through to legal action, • Maximise rent collection and minimise arrears across housing stock, • Prepare legal documentation and attend court hearings as required, • Conduct tenant interviews, correspondence, and home visits, • Provide advice and support to tenants to help sustain tenancies, • Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice), • Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions, • Monitor accounts, analyse arrears trends, and take appropriate action, • Maintain accurate records and case management systems, • Contribute to continuous improvement within the Income Recovery Team About You We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. Essential Experience • Proven experience in rent income management or housing income recovery, • Strong background in debt recovery, including legal processes and court attendance, • Experience managing complex casework, • Confident dealing directly with the public Knowledge & Skills • Good understanding of:, • Rent arrears recovery processes, • Legal notices and court procedures, • Landlord & tenant law (ideally within a local authority setting), • Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable), • Strong communication and negotiation skills, • Excellent organisational skills and ability to manage your own workload, • Competent with IT systems and databases Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Neighbourhood Housing Officer Croydon - covering CR postcode areas Up to £37,000 (own vehicle required) Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Housing Officer. As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards., • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable., • Provide a proactive front-line service to customers., • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities., • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings., • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement., • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation., • Maintain accurate records, documentation, and databases related to property management activities., • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications and Skills • Previous experience within a site-based Neighbourhood or Housing position., • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines., • Excellent communication and interpersonal skills for effective stakeholder engagement., • Attention to detail and ability to maintain accurate documentation., • Problem-solving skills to address maintenance and tenancy issues. Benefits • Great holidays, • Volunteering days off, • 35 hour working week (9-5), • A fantastic pension, • Life insurance, • Cashback on healthcare, • Shopping discounts Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Children’s Social Work Team Managers, Family Support and Child Protection Teams, South London Pay rate £44.50 per hour Contract roles, Family Support and Child Protection Teams Vitalis are recruiting for experienced Children’s Social Work Team Managers in the South London area This is to work in Family Support and Child Protection Teams.Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) • Best Interest Assessor (BIA), • Multi-Agency Safeguarding Hub (MASH), • Looked After Children (LAC), • Children’s Social Work, • Adult Social Work, • Service Manager, • Head of Service, • Team Manager, • Assistant Team Manager, • A wide range of housing roles, • Careers in SEND in local authoritiesLet us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.

Rent Accounting & Finance Officer (Housing) Location: Wembley (Hybrid Working) Employer: Local Authority Contract: Ongoing Temporary Role (Immediate Start) Pay Rate: £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) About the Role London Council is seeking an experienced Rent Accounting & Finance Officer to join their housing finance team on an ongoing temporary basis. This is an excellent opportunity to contribute to a high-performing service supporting residents and ensuring accurate rent accounting across mixed tenure housing stock. This role offers a hybrid working arrangement and requires someone who can hit the ground running, delivering accurate financial administration and excellent customer service. Key Responsibilities • Administer rent accounting processes with efficiency and accuracy, including:, • Raising invoices, • Producing and dispatching energy bills, • Manage and update rent accounts for mixed tenure housing stock, • Process rent debit changes, including:, • Annual rent increases/decreases, • Service charge adjustments, • Water rate charges, • Maintain and update the Housing Management System, including:, • Lettings, voids, and tenancy amendments, • Successions and mutual exchanges, • Debit/credit adjustments and property updates, • Ensure data integrity by liaising with internal teams (e.g. Housing Operations) and external stakeholders such as Housing Benefits, • Provide comprehensive housing and financial administrative support to the wider housing service Customer Service Focus • Deliver a high standard of customer service, • Take ownership of queries and resolve issues effectively, • Promote self-service options while supporting vulnerable customers What We’re Looking For • Previous experience in rent accounting / housing finance within a local authority or housing association, • Strong knowledge of housing management systems, • Excellent attention to detail with financial data, • Ability to manage high-volume workloads in a fast-paced environment, • Confident communicator with strong customer service skills Why Apply? • Immediate start available, • Ongoing contract with potential for extension, • Competitive hourly rates, • Hybrid working flexibility, • Work with a reputable London borough Apply now to secure your next contract role

About the Role This is a compliance-critical position within a South London housing association, sitting at the heart of resident safety and regulatory accountability. With Awaab's Law now firmly in force, the organisation is committed to full statutory compliance across its entire property portfolio, and this role is central to delivering that. As Compliance Officer, you will ensure all statutory inspections are arranged, completed and documented on time, manage contractors, liaise with residents and maintain compliance registers across all property and safety disciplines. Key Responsibilities • Deliver 100% compliance across all statutory areas including gas safety, fire safety and FRA action plans, electrical testing, legionella and water safety, asbestos, lifts and EPCs, • Ensure full compliance with Awaab's Law; maintaining the Awaab's Register and progressing all cases within statutory timescales, • Manage damp, condensation and mould cases in line with policy and regulatory requirements, • Triage and escalate hazards correctly, ensuring all legal timeframes for investigation and completion are met, • Keep all compliance registers, documentation and action plans accurate and up to date, • Provide monthly compliance KPIs and support internal audits, regulatory reporting and Board assurance, • Support the compliance element of the voids process and process aids and adaptations requests, • Engage proactively with residents around compliance works, appointments and access arrangements What We're Looking For • Strong working knowledge of housing compliance and property health and safety legislation, • Experience managing statutory compliance programmes including gas, fire, electrical, legionella and asbestos, • Familiarity with Awaab's Law requirements and damp and mould management processes, • Excellent organisational skills with the ability to manage multiple workstreams and meet strict deadlines, • Strong communication skills; able to engage effectively with residents, contractors and internal teams, • A detail-focused approach to data, registers and reporting Key Performance Indicators • 100% health and safety compliance, • 100% same-day hazard triage for Awaab's cases, • Stage 1 hazards made safe within 24 hours, • Zero overdue high-risk FRA actions Interested? Apply now or contact Brook Weissand directly for a confidential conversation.

This temporary role as a Homelessness Prevention Officer in the public sector requires a dedicated individual to provide support and guidance to those at risk of losing their homes. Based in Borehamwood, this position focuses on delivering housing solutions and ensuring compliance with statutory responsibilities. Client Details This opportunity is with a property-focused department within a public sector organisation. The organisation operates with a structured framework and is committed to supporting the community through effective housing and homelessness prevention services. Description • Conduct assessments for individuals and families at risk of homelessness., • Provide tailored advice and support to prevent housing loss., • Develop and implement personalised housing plans in compliance with statutory guidelines., • Collaborate with external organisations to secure suitable housing options., • Maintain accurate records and ensure all documentation aligns with legal requirements., • Monitor and review cases to ensure appropriate progress and outcomes., • Offer guidance on benefits and financial assistance available to clients., • Act as a liaison between clients and landlords to resolve housing issues. Profile A successful Homelessness Prevention Officer should have: • Previous experience in housing or homelessness prevention within the public sector., • Knowledge of housing legislation and statutory obligations., • Strong communication and interpersonal skills to engage with diverse groups., • Ability to manage a varied caseload effectively and meet deadlines., • Proficiency in maintaining accurate records and case files., • Problem-solving skills to address complex housing issues., • A proactive and organised approach to work. Job Offer • Competitive hourly rate between £23 and £28, based on experience., • Temporary contract offering flexibility and opportunities for skill development., • Work in Borehamwood, serving a diverse and supportive community., • Gain valuable experience in the public sector housing industry. This is an excellent opportunity for a motivated individual to make a meaningful impact. If you are passionate about homelessness prevention and meet the criteria, we encourage you to apply.

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: • Type: Temporary (3 months), • Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella), • Location: Gainsborough Tower, Northolt, Ealing, • Working Arrangements: Site-based, • Hours: Part time, 17.5 hours per week, • DBS required We are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: • Take responsibility for the day-to-day management of designated sheltered housing schemes., • Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters., • Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon., • Coordinate referrals to support services where required, including social care and health partners., • Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained., • Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary., • Support the letting process for new tenants, from viewings and sign-ups through to settling-in support., • Promote community engagement and help residents participate in scheme activities and local initiatives., • Maintain accurate records in line with data protection and safeguarding procedures. Required Skills and Experience: • Experience working within housing management or a related field., • Strong customer service skills and the ability to work sensitively with older or vulnerable residents., • Knowledge of housing legislation, tenancy management, and safeguarding principles., • Ability to assess resident needs and make appropriate referrals to support services., • Confident IT user, with experience using Microsoft Office and housing management systems., • Excellent communication and interpersonal skills, with the ability to build strong working relationships., • Ability to manage workload independently and respond effectively to emergencies or complex situations. Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Children’s Social Worker, Children with Disabilities Team, Merton CouncilPay rate to £39.04 per hour Contract role Vitalis are recruiting for an experienced Social Worker to work in a Children with Disabilities Team in Merton Council.Must have previous experience within this departmentMust be able to attend the office x3 days per weekDon’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) • Best Interest Assessor (BIA), • Multi-Agency Safeguarding Hub (MASH), • Looked After Children (LAC), • Children’s Social Work, • Adult Social Work, • Service Manager, • Head of Service, • Team Manager, • Assistant Team Manager, • A wide range of housing roles, • Careers in SEND in local authoritiesLet us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.

Responsible to: Fire Risk Officer Fire Risk Manager Key relationships/Functional links with: Fire Risk Officer Staff members at all levels. Residents, Statutory bodies including LFB, Members and 3rd party organisations including community groups etc Main Purpose of Job: Fire Risk Officer Ensure that the Council meets its statutory obligation in regards to fire safety as set out in the Regulatory Reform Order and Building Safety Act and other regulations Main Responsibilities / Accountabilities / KRA: Fire Risk Officer The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation • To ensure the Council complies with all relevant Fire Safety legislation and BS/EN standards, • Provide expert technical advice on the application and interpretation of fire safety guidance, • To provide a leading role in the development, implementation and management of Fire Safety across Councils housing stock, • To commission and manage the annual programme of Fire Risk Assessments ensuring that all risk assessments are completed in line with contractual requirements, • To take responsibility for the management of fire risk actions arising from risk assessments, • Investigate any fire related incidents in THH stock and work with colleagues to ensure that all follow up measures are completed, • To carryout a programme of fire safety inspection across the housing stock, • To undertake such other duties and responsibilities as may be allocated from time to time. This will include Committee attendance as legal advisor as necessary., • Deputise for the Fire Risk Manager where appropriate

Local Authority Housing, Repairs Complaints & Legal Officer, West London Pay rate £27.85 to £28.99 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Repairs Complaints & Legal Office for a Local Authority in West London. It is essential to have a background in Complaints and Repairs within a Local Authority setting for this role. Overview:To investigate and respond to legal disrepair claims, official complaints, MP / councillor enquiries, FOI requests and insurance claims made against Hillingdon Council's Maintenance Service. Legal disrepair will be the primary duty. The role includes liaising with the council's Legal Services department, all Maintenance Service colleagues and contractors and other council departments, in order to successfully resolve all claims and provide feedback and quality assurance to managers as and when required. Hybrid working (1 day per week home-working) is possible after the initial (minimum 1 month) training period. Please get in touch for more information. This is an agency post and Pertemps can offer you:- • A Dedicated consultant who has access to all roles across the UK and is available for you to speak to, • An easy registration process (all done online), • Referral schemes and incentives, • Ongoing compliance managed for you, • Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary Pay: £22.02 per hour (PAYE) / £28.71 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite* Hours: Full time, 35 hours per week (Monday to Friday) About the Role:We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required* Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard* Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Resolutions Officer Brent Hybrid - 3 days onsite, 2 days wfh Location: HA9 0FJ Contract Pay Rate: £21.41 ph PAYE + 28 DAYS holidays - (approx. £41,750.00 p/a) • To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation., • To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing., • To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children’s services or adult care., • To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement. Experience • Experience of giving advice and information to customers and working with vulnerable groups, • Understanding of homelessness and housing issues in the borough., • Knowledge of temporary accommodation provision and usage, • Strong and effective experience in provision of exceptional customer services., • Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation., • Experience of negotiation, advocacy, mediation To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.* Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment, as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid July 2026.

ASB Officer – Social Housing Roundshaw Estate (SM6) Full-time | 5 Days per Week (Office & Site Visits) £23.16 per hour Immediate Start | Ongoing Temporary Role We are currently recruiting for an experienced ASB Officer to join a leading Housing Association based on the Roundshaw Estate (SM6). This is an excellent opportunity for a confident and skilled professional to take ownership of complex cases and deliver high-quality enforcement outcomes. Please note: Candidates MUST have proven experience as an ASB Officer – this is non-negotiable. About the Role As ASB Officer, you will play a key role within the Housing Management team, leading on anti-social behaviour (ASB) and tenancy fraud cases across the organisation’s housing stock. You will manage complex cases from start to finish, take formal enforcement action where required, and represent the organisation in County Court proceedings, working closely with Legal and Housing teams to deliver customer-focused resolutions. You’ll also provide expert support and guidance to Local Housing and Supported Housing Managers, helping to drive best practice across the service. Key Responsibilities • Manage a caseload of complex ASB and harassment cases from investigation through to resolution, • Lead on formal enforcement action, including preparation for court proceedings, • Represent the organisation in County Court, supporting witnesses where required, • Investigate and manage tenancy fraud cases, • Provide specialist advice, guidance, and case support to Housing colleagues, • Work collaboratively with internal teams and external partners (local authorities, police, etc.), • Ensure excellent customer service while enforcing tenancy conditions, • Contribute to policy development and promote best practice across regions Essential Requirements Proven experience as an ASB Officer within social housing Strong experience managing complex ASB/harassment cases end-to-end Experience preparing and presenting cases in County Court Solid understanding of landlord & tenancy law and its application Excellent communication skills – able to explain complex information clearly Strong negotiation and stakeholder management skills Highly organised, proactive, and able to work independently Full UK driving licence and access to a vehicle for work purposes Key Skills & Competencies • Ability to influence and negotiate with residents, colleagues, and external stakeholders, • Strong relationship-building skills across multiple agencies, • Confident decision-maker with attention to detail, • Effective planning, prioritisation, and caseload management, • Self-motivated and able to work with minimal supervision Why Apply? Immediate start with ongoing contract stability Opportunity to lead on impactful, high-level ASB cases Work within a supportive and experienced housing team Varied role combining office work and on-site visits Opportunity to contribute to service improvement and best practice If you are an experienced ASB Officer ready to take on a challenging and rewarding role with immediate impact, we want to hear from you. Apply now to be considered

4Recruitment Services are seeking a Service Charge Officer to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to attend the office once per month. DUTIES AND RESPONSIBILITIES INCLUDE: • Handle service charge enquiries from residents and internal staff, • Work with your managers to answer escalated customer complaints, • Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy, • Investigate and where necessary make service charge adjustments in ERP, • Participate and contribute to projects relating service charges, • Liaise with key stakeholders to ensure accuracy of service charges, • Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner, • Ensure all enquiries from residents are acknowledged, • When necessary attend face to face meetings with residents to resolve disputes, • Support the rent team with any service charge queries, including those from local authorities ESSENTIAL REQUIREMENTS: • Previous experience of dealing with leaseholder enquiries., • Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges., • Knowledge of the application of service charges in the social housing sector., • Good numeracy skills, • Proven excel skills, handling, manipulating and checking large volumes of data Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

Job Title: Specialist Housing Officer Hours: Part-time, 26 hours per week Work Pattern: Tuesday – Thursday 9am - 5pm, Friday 9am -2pm Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £35,760 per annum, FTE (£26,565 per annum for 26 hours per week) Contract: Permanent Come and join us as a part time Specialist Housing Officer. About the role • Lead on the day to day housing management of Extra Care Housing and an Older Adult Scheme ensuring residents receive high quality housing and support services that promote their wellbeing., • Build positive relationships with residents, care providers and partner agencies to create a safe inclusive and supportive environment., • Carry out tenancy management and wellbeing checks and respond proactively to changing needs., • Coordination of activities alongside resident involvement colleagues to encourage social participation among residents., • Ensure that the health and safety measures are conducted in line with regulations and the schemes are managed in line with safeguarding. About you • Ability to provide support to older and vulnerable adults with compassion., • Have a professional approach and able to maintain positive relationships through your excellent communication skills., • Work effectively using strong organisational skills to deal with competing priorities., • Solution focussed and able to work independently as well as making contributions within the wider team., • Passionate about culture and collaboration. About ISHA At ISHA, community and neighbourhood mean everything to us, and our roots run deep in the areas of North London that we serve. Founded over 90 years ago, we provide around 2,500 homes for over 5,000 people across Islington, Hackney and Waltham Forest. We are proud to remain a community-based housing association with a strong social purpose and an ambitious future. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work. We are ambitious about the future while remaining grounded in our communities and values. We are looking for a Housing Officer who shares our commitment to continuous improvement, resident focus and creating an inclusive and supportive culture for colleagues and residents alike. Why join ISHA? • A genuinely community-based and values-led organisation, • Strong social purpose and commitment to affordable housing, • New corporate strategy and clear organisational ambition with a commitment to growth in our heartlands, • Opportunity to shape finance, technology and organisational improvement, • Flexible and supportive working culture with hybrid working arrangements, • Competitive pension and benefits package We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them? If this sounds exciting, we want you on our team. Please do submit a completed application Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Deadline: 09:00 on 06 July 2026 Interview: Week Commencing 13 July 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Once you have landed on our website, you will need to do the following in order to apply for this role: Application Process When you submit your final application with your CV and a covering letter tell us: (a) After reading the job description and person spec, describe how you will be motivated to deliver, and how your experience matches the skills and requirements of the role? (b) About one challenge that you’ve had managing the safety of the tenants or dealing with their tenancy issues within a supported environment, how you managed it, and what did you learn? (c) What you love most about working in Tenancy Services. (d) When completing multiple tasks with competing deadlines, how do you prioritise? (e) Anything else you want us to know about you Maximum of 250 words per answer, please. Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme. Applications sent without a covering letter will not be accepted. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us. No agencies please.

Resident Liaison Officer - Social Housing Planned WorksBased in Dartford & surrounding areasFull time, permanent£30,000 - £34,000 DOE + company vehicle & fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance within Social Housing in Dartford and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include: • Working on planned maintenance projects, • Decent Homes programme experience, • Full clean driving licence, • Pre-entry visits and company inductions, • Collect tenancy agreement/approval forms, • Visiting tenants in their homes and advising them on when and what work is being carried out, • Act as the main point of contact and deal with any problems/queries that the tenant may have, • Contacting neighbourhood housing associations and establishing working relations with them, • Visiting properties that are being refurbished with potential tenants and advising them on completion dates, • Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Care Manager (Scheme Manager) Richmond Borough, South West London £37,000 | Monday to Friday Are you passionate about supporting older people to live independently and enjoy a high quality of life? We are looking for a caring, organised and proactive Care Manager to join a highly respected charitable organisation supporting residents aged 65+ across beautiful housing communities in Richmond. The successful Care Manager will play a key role in supporting resident wellbeing, fostering a strong sense of community and helping residents maintain their independence. Internally, this position is known as a Scheme Manager. This opportunity would suit candidates with experience supporting elderly or vulnerable adults within care homes, domiciliary care, community support, supported living, welfare services or similar environments. No housing experience is required. What does the role involve? As a CareManager, you will be responsible for: • Building positive relationships with residents and their families, • Carrying out regular welfare and wellbeing checks, • Supporting residents to access appropriate services and external support, • Identifying safeguarding concerns and escalating where appropriate, • Encouraging social engagement and helping to reduce isolation, • Assisting residents with practical day-to-day queries, • Maintaining accurate records and resident information, • Working closely with colleagues to ensure residents receive the support they need As a Scheme Manager, you will become a trusted and familiar presence within the community, helping residents to continue living independently whilst feeling safe, supported and connected. About You We would love to hear from candidates who have: • Experience working with elderly or vulnerable adults, • Excellent communication and relationship building skills, • A caring, empathetic and patient approach, • Good organisational and administrative skills, • The ability to work independently and manage their own workload, • An understanding of safeguarding principles A background as a Senior Care Assistant, Care Coordinator, Support Worker, Community Support Worker, Welfare Officer, Care Supervisor or similar would be highly relevant. Additional Requirements • Car owner/driver essential, • Able to travel across sites within the Richmond Borough, • Enhanced DBS check will be required This is a fantastic opportunity for a Care Manager looking to move into a rewarding Monday to Friday role where you can make a genuine difference to the lives of older people every day.

Adecco are currently recruiting for a Hospital Discharge Housing Needs Officer on behalf of a public sector client. This is an exciting opportunity to support vulnerable individuals at a critical point in their lives, helping to prevent homelessness and enable safe, timely hospital discharges.\n\nHospital Discharge - Housing Needs Officer\nPublic Sector - Local Authority \nFull Time - Monday to Friday, 36 hours per week\nGrade 9 - £22.41 per hour PAYE / £29.72 per hour Umbrella\nHybrid Working - 2 to 3 days per week in office, remainder at home \nTemporary Role - current sign off to March 2027\nIT equipment provided\nASAP Start\n\nAbout the Role\n\nIn this role, you will work at the intersection of housing and health, supporting patients who are homeless or at risk of homelessness as they prepare to leave hospital. You will play a key role in securing suitable accommodation, removing barriers to discharge, and ensuring statutory responsibilities are met.\n\nKey Responsibilities\n\nAssess patients who are homeless or threatened with homelessness in line with relevant legislation\nCarry out homelessness assessments and develop personalised housing plans\nTake proactive steps to prevent homelessness or secure suitable accommodation where prevention is not possible\nLiaise closely with hospital teams, adult social care, and external housing providers\nArrange emergency, interim, and longer-term accommodation as required\nSupport safe and timely hospital discharges by resolving housing-related barriers\nMaintain accurate and up-to-date case records in line with statutory requirements\nIdentify safeguarding concerns and escalate appropriately\n\nAbout You\n\nThe ideal candidate will have:\n\nExperience in homelessness, housing options, or a similar role within a local authority or public sector setting\nStrong knowledge of homelessness legislation and statutory duties\nExperience supporting vulnerable individuals with complex needs\nThe ability to manage a busy caseload and work effectively under pressure\nExcellent communication, partnership working, and negotiation skills\n\nDesirable\n\nExperience within hospital discharge or health-related housing roles\nKnowledge of local housing pathways and temporary accommodation processes\nFamiliarity with housing systems such as Locata or Jigsaw\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Social Housing Assessment & Lettings Officer (x3) Wembley (Hybrid Working) | Full-Time | Immediate Start Pay Rate: • £21.41 per hour (PAYE), • £28.19 per hour (Umbrella) Start Date: Week commencing 29th June 2026 Contract: Ongoing Temporary (Project-Based) Hours: 36 hours per week, Monday to Friday Make a Difference in Your Community We are seeking 3 motivated and organised individuals to join a Local Authority Housing Team in Wembley, supporting a key social housing project. This is a fantastic opportunity for candidates looking to develop experience in housing—even if you don’t come from a housing background. ? The Role As a Social Housing Assessment & Lettings Officer, you will play a vital role in supporting residents through the housing process and ensuring fair and efficient allocation of social housing. Key responsibilities include: • Assessing housing applications and undertaking applicant verifications, • Conducting home visits and organising medical assessments, • Notifying applicants of their housing priority status, • Managing and maintaining accurate housing application records, • Supporting the administration of the choice-based lettings service, • Prioritising applicants for property viewings and offers, • Responding to customer enquiries via phone and email, • Organising the advertisement of available properties, • Helping manage applicant expectations and promote best use of housing stock What We’re Looking For Housing experience is not essential—we’re looking for candidates with the right skills and mindset: Strong written and verbal communication skills Excellent organisational skills with the ability to plan and prioritise workload Ability to meet tight deadlines in a fast-paced environment Confident using IT systems including: • Word processing, • Spreadsheets, • Databases, • Email and digital communication tools Customer-focused with the ability to provide clear guidance and advice Working Arrangement • Hybrid working available, • Based in Wembley (office attendance required as part of the role) Requirements • Must be willing to undertake home visits, • Must pass an enhanced DBS check, • Available for immediate start Why Apply? • Gain valuable experience within a Local Authority housing team, • Opportunity to work on a meaningful project impacting local communities, • Supportive team environment, • Potential for contract extension Apply now to secure your place in this impactful housing project and start making a difference in Wembley communities!

Quality Assurance & Standards Officer (Housing) Location: Brent (Hybrid working)Rate: £27.81 PAYE / £36.62 UmbrellaContract: Immediate start | Ongoing booking until at least December 2026 About the Role We are seeking an experienced Quality Assurance & Standards Officer to join a Local Authority in Brent on a long-term contract. This role is part of an ongoing requirement to support housing quality, compliance, and rent assurance across the borough. You will play a key role in delivering a high-priority housing project focused on rent accuracy, affordability compliance, and valuation consistency across the housing stock. Key Responsibilities (Initial Project Focus) • Undertake a full reconciliation of affordable rent agreements, ensuring compliance and accuracy, • Confirm Greater London Authority (GLA) approvals for all affordable rent units, • Review and assess service charges on affordable rented properties, removing or incorporating them into rent levels where appropriate, • Investigate why certain London Affordable Rent (LAR) properties exceed prescribed rent levels, identifying root causes and implementing corrections, • Conduct a detailed review of rents across 1,365 properties, identifying overcharges and establishing appropriate repayment/refund processes, • Validate all rent levels and ensure compliance with relevant policy and frameworks, • Review and standardise property valuation methodologies across the housing portfolio, • Lead on valuation rationalisation across circa 7,500 properties, ensuring consistency prior to rent convergence modelling Ongoing Responsibilities • Support quality assurance processes across housing services, • Ensure compliance with housing regulations, rent standards, and internal policies, • Provide robust data analysis and reporting to inform decision-making, • Contribute to continuous improvement of housing standards and financial accuracy About You To be successful in this role, you will have: • Proven experience in housing, rents, or property services within a local authority or housing association, • Strong understanding of affordable rent models, LAR rates, and housing compliance frameworks, • Experience reviewing service charges, rent structures, and property valuations, • Strong analytical skills with the ability to interpret large datasets and identify discrepancies, • Knowledge of GLA requirements and approvals processes (desirable), • Excellent attention to detail and ability to manage complex reconciliation exercises What’s on Offer • Competitive hourly rate, • Hybrid working arrangement, • Immediate start with long-term contract stability, • Opportunity to lead a high-impact housing quality project If you’re a detail-driven housing professional with strong analytical skills and experience in rent and compliance assurance, we’d love to hear from you.

We are looking for Housing Officers to carry out the following duties: The successful candidates will be expected to work from the office at least 3 days a week. On a day to day basis, the candidates will be expected to deal with: ASB, Estate Walkabouts, New Tenant Visits ( take place within 6 weeks of a new tenant being signed up) based, Tenancy/Occupancy Checks (complete 20 successful checks per month), Complaint Handling, Duty Rota cover and other such duties. To apply for this role you must have: Be eligible to work within the UK Good knowledge of Housing Legislation We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Simone at Social Care Locums.

Marks Consulting Partners are recruiting a Housing Officer to join one of our Housing Association clients in South London on a temporary basis. What you'll be doing: • Providing housing and neighbourhood management services to tenants and care partners, • Managing tenancy responsibilities including sign-ups, rent collection, income recovery, void turnaround and estate inspections, • Investigating tenancy breaches including anti-social behaviour, hate crime and domestic abuse; taking robust action when required, • Preparing and assisting with legal action cases; liaising with colleagues and solicitors as appropriate, • Reporting and monitoring repairs using Pyramid housing management systems, • Building positive working relationships with tenants, care providers, contractors and local authorities, • Carrying out property inspections and homeliness visits; resolving issues and supporting safe, comfortable homes, • Monitoring Fire Risk Assessments and ensuring identified actions are completed with care providers and colleagues, • Being an active presence across your patch; providing visible, responsive housing support What you'll need: • Experience in housing, supported housing or neighbourhood management, • Confident building positive relationships with tenants and partner agencies, • Ability to manage competing priorities and work independently, • Clear and professional communication skills, • Commitment to inclusive, person-centred services, • Full UK driving licence For further details please contact Sadie Haralambous at Marks Consulting Partners.

Housing Service Development Officer (PO5) Southeast London (Local Authority) Full-Time | Ongoing Temporary Contract | Immediate Start Hybrid Working – 2 days per week in the office PAYE: £30.33 per hour | Umbrella: £40.93 per hour About the Role A Southeast London Local Authority is seeking an experienced Housing Service Development Officer (PO5) to join their Service Improvement Team on an ongoing temporary basis. This is a key opportunity to lead impactful transformation and service improvement projects across the Housing Directorate. You will play a central role in analysing current services, designing improved ways of working, and delivering change that enhances performance and customer experience. Working closely with the Housing Transformation Programme Manager, Head of Partnerships & Service Improvement, and senior stakeholders, you will manage projects end-to-end—ensuring delivery is on time, within budget, and achieves measurable benefits. Key Responsibilities • Lead large-scale, complex and high-impact service improvement and transformation projects, • Analyse existing housing business processes and implement improvements to increase efficiency and effectiveness, • Manage full project lifecycles, including planning, governance, risk, dependencies, and delivery, • Coordinate multiple project teams and workstreams using a multi-disciplinary approach, • Drive the successful implementation and embedding of change across frontline, operational, and support services, • Monitor project budgets and track savings and benefits realisation, • Identify, manage, and escalate risks and issues effectively, • Develop and implement new procedures and process maps in collaboration with Heads of Service, • Work closely with central services (Finance, HR, Procurement) to support delivery of change, • Lead workshops, consultations, and engagement sessions with stakeholders, • Produce reports, briefings, and presentations for senior leadership and Members (DMT), • Use data and insights to inform decisions, evaluate performance, and drive continuous improvement, • Supervise and task manage staff involved in project delivery About You Knowledge & Experience • Strong understanding of project management methodologies and service improvement frameworks, • Proven experience delivering complex transformation and change programmes, • Experience in business process analysis, redesign, and implementation, • Track record of embedding sustainable change within operational teams, • Demonstrable experience working in a large, complex organisation (ideally within housing or the public sector), • Strong stakeholder management experience, with the ability to influence and collaborate effectively, • Experience leading, managing, and motivating teams to deliver successful outcomes, • Ability to work under pressure, managing competing priorities and tight deadlines Skills & Competencies • Excellent communication and presentation skills, both written and verbal, • Strong project and programme management capability, • Ability to build effective partnerships across internal departments and external organisations, • Analytical mindset with the ability to interpret complex data and provide clear insights, • Proactive, self-motivated, and highly organised, • Ability to adapt to changing priorities and environments, • Creative problem-solving skills with the ability to deliver innovative solutions, • Strong political awareness

Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis. What you'll be doing: • Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process, • Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified, • Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate What you'll need: • Experience of complaint investigation, handling and resolution, • Understanding of the importance of social housing and a commitment to delivering a high quality service, • A collaborative approach to working within a team and wider community, • A positive, customer-focused mindset If you would like further details about this position, please contact Sadie Haralambous at Marks Consulting Partners. If this role isn't quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, housing services, regeneration and development, and HR staff to the public sector, including housing associations, local authorities, and related private sector organisations. We do not advertise all of our vacancies, so please give us a call and register with us to be notified of all suitable roles.

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Income Officer to join their Finance and Rental Income team.Flexibility:x5 days per week in officeHours: Monday to Friday, 9:00am – 5:00pmRate: 19:40 PAYE - 20:40 PAYE / 25-27 UmbrellaThis is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required.Role PurposeTo provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.Key ResponsibilitiesCustomer Enquiries & CommunicationAct as the first point of contact for residents regarding: • Rent balances, • Rent arrears, • Annual rent increases, • Payment enquiriesHandle enquiries across multiple communication channels, including:, • Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence, • Provide empathetic and supportive communication to residents., • Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance, • Identify residents experiencing financial hardship., • Signpost residents to appropriate support services, including:, • Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments, • Encourage sustainable payment methods such as Direct Debit., • Assist residents with:, • Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration, • Maintain accurate customer records within the housing management system., • Provide up-to-date rent account balances., • Issue rent statements and rent cards when required., • Take payments and make low-level payment arrangements., • Escalate complex enquiries to Rental Income Support Officers., • Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates, • Update the Universal Credit Landlord Portal with revised rent charges within required timescales., • Advise residents receiving Universal Credit to update their journal when rent changes occur., • Ensure all updates comply with required reporting standards.Performance & Service Delivery, • Work within a performance-driven environment aligned to:, • Key Performance Indicators (KPIs), • Customer satisfaction targets, • First Contact Resolution targets, • Act as an ambassador for excellent customer service.Desirable ExperiencePrevious experience in Rental Income, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of:, • Universal Credit processes, • Housing Benefit systems, • Welfare support pathways, • Experience working with housing or income management systems.Ideal Candidate Profile, • Have previous experience in rent income or housing support roles, • Are confident dealing with financial and arrears-related enquiries, • Have strong customer service and communication skills, • Are motivated by helping residents achieve positive financial outcomes, • Thrive in fast-paced, performance-driven environmentsApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.

Senior Resident Liaison Officer - Social Housing Planned MaintenanceCovering North West LondonFull-time, permanentSalary £40,000 including car allowance + Mileage We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.Key Responsibilities include: • Providing guidance and support to a team of RLO's as well as supporting the Project Manager, • Working on planned maintenance projects, • Decent Homes programme experience, • Full clean driving licence with own vehicle, • Kitchen and bathroom scheme and voids experience, • Somes External Works, • Pre entry visits and company inductions, • Collect tenancy agreement/approval forms, • Visiting tenants in their homes and to advise them on when and what work is being carried out, • Act as the main point of contact and deal with any problems/queries that tenant may have, • Contacting neighbourhood housing associations and establishing working relations with them, • Visiting properties that are being refurbished with potential tenants and advising them on completion dates, • Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!

At Connect2Hackney, the internal talent team for the London Borough of Hackney are looking for a passionate, forward-thinking Conservation Officer to join our Planning and Building Control service. If you want to take a leading role in preserving our unique heritage while driving world-class, sustainable modern design, we want to hear from you! The Role As a Conservation & Design Officer, you will be at the heart of Hackney's evolving landscape. You will progress as you take on more complex applications, lead corporate initiatives, and mentor the next generation of planning talent. You will take a proactive lead on statutory planning casework, pre-application negotiations, and urban design studies. From influencing massive housing regeneration schemes to assisting with the prestigious Hackney Design Review Panel, your expertise will leave a lasting footprint on the borough. Key Responsibilities • Lead on Complex Casework: Progress statutory planning applications, appeal cases, and pre-application negotiations regarding conservation and design matters., • Collaborate & Influence: Act as a senior expert across the council, working closely with senior management, highways, housing, and developers to embed sustainable construction and high-quality design into policy and practice., • Champion Heritage: Provide definitive technical guidance on Listed Buildings, Conservation Areas, architectural history, and traditional construction methods., • Lead & Mentor: Supervise up to 4 staff members or manage up to 2 team members, mentoring junior colleagues to help develop their technical and professional skills., • Expert Voice: Represent the Council as an expert spokesperson and witness at public inquiries, examinations in public, and hearings.Who We Are Looking For You are a highly autonomous professional who possesses a thorough working knowledge of architectural history, urban design principles, and building conservation frameworks. You should bring: • Education: A degree-level qualification in Architecture, Town Planning, Urban Design, Building Conservation, or a related postgraduate field., • Professional Standings: Eligibility for membership in professional bodies like RIBA, RTPI, or IHBC., • Experience: A minimum of two years working within a Planning Service or an interconnected urban design/architecture/conservation role., • Skills: Incredible verbal and written communication skills. You must be able to confidently read complex plans, negotiate with stakeholders, and present technical concepts clearly to diverse audiences., • Technical Savvy: Proficiency in relevant IT systems, with a strong preference for candidates experienced in VuCity or similar 3D digital modelling software. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West LondonRate: £29.49 per hour Umbrella / £ PAYE Contract: Temp Working Pattern: 35 hours per week | 5 days office based Start Date: Immediate Start AvailableDBS: Clear DBS requiredThe ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate withstaff whilst delivering an excellent resident-focused service.Key Responsibilities: • Managing a designated patch of residential properties., • Delivering end-to-end tenancy management services., • Conducting tenancy audits, home visits, and estate inspections., • Investigating and resolving anti-social behaviour cases., • Managing tenancy breaches and enforcement action where required., • Supporting vulnerable residents and making appropriate safeguarding referrals., • Working closely with Income Officers to address rent arrears and tenancy sustainment issues., • Liaising with internal departments, contractors, local authorities, and external agencies., • Handling resident complaints and resolving complex housing issues., • Ensuring compliance with housing legislation, policies, and regulatory requirements., • Supporting void management and tenancy sign-up processes., • Maintaining accurate records and case management notes.Essential Experience:, • Housing Officer / Neighbourhood Officer experience, • Social Housing, Local Authority or Housing Association background, • ASB case management experience, • Tenancy management and tenancy sustainment knowledge, • Estate inspections and resident engagement, • Knowledge of housing legislation and safeguarding, • Minimum 3-5 years’ experience within social housing, • Strong end-to-end housing management experience, • Proven background managing:, • ASB cases, • Rent arrears, • Void management, • Tenancy audits, • Up-to-date knowledge of housing legislation and tenancy management practice, • Experience working within a smaller Housing Association environment would be highly advantageous, • Strong IT skills and experience using housing management systemsDesirable, • Level 3 Housing qualification or willingness to work towards, • CIH membershipYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today.

Spencer Clarke Group are seeking a Housing Officer for a Local Authority Client in West London. In this role you will manage a patch of tenancies and estates, providing a proactive and customer-focused housing management service to residents. Duties: • Manage a patch of tenancies, leases and licences, providing day-to-day housing management., • Handle anti-social behaviour cases and support resolution with residents and partners., • Carry out estate inspections, tenancy checks and ensure properties are well managed., • Deliver a responsive, customer-focused service, resolving queries and neighbourhood issues. Qualifications and Experience: The successful candidate will have the following skills / experience: • Experience in housing management, tenancy sustainment or a similar frontline service role., • Experience dealing with customer enquiries and resolving issues in a timely and professional manner., • Experience of managing a varied workload and prioritising competing demands., • Experience working with residents, partners or stakeholders in a community-focused environment. What's on offer: Salary: £23+ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: • Once your CV is received, if you are successful, you will be contacted., • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion., • For any further questions, please contact Taylor Kirkham on . INDSCGTK

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.Key Responsibilities • Manage a patch of properties, delivering effective tenancy and neighbourhood management services., • Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues., • Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches., • Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required., • Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements., • Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues., • Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention., • Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary., • Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures., • Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.About YouWe are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment.You will also bring:, • Experience in housing management, tenancy management, or a similar customer-facing role, • Knowledge of housing legislation and tenancy law (desirable), • Experience dealing with ASB, complaints, or complex resident issues, • Strong organisational skills and ability to manage competing priorities, • Ability to work independently and as part of a team, • A commitment to equality, diversity, and delivering fair outcomes for residentsIf you have the relevant skills then please apply today!

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments., • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively., • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise., • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options., • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community., • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests., • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.

A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service.Rate: £ per hour PAYELocation: Greater LondonContract: Interim ContractWorking Pattern: Hybrid Working – 2 to 3 Days Per Week Office-BasedWorking within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme.Key Responsibilities • Manage a caseload of housing register applications from initial application through to final decision., • Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies., • Verify supporting documentation and carry out detailed application assessments., • Make informed and legally compliant decisions on housing register applications., • Provide advice and guidance to applicants regarding housing register applications and eligibility., • Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments., • Support reception services on a rota basis, delivering excellent customer service to residents., • Maintain accurate case records and update housing management systems., • Liaise with internal departments and external agencies to obtain information required to progress applications., • Ensure applications are processed within agreed service standards and performance targets., • Assist with reviews, appeals, and complex housing register enquiries where required., • Contribute to continuous service improvements and support wider administrative functions within the team.Essential Experience, • Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service., • Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation., • Experience managing a busy caseload within a local authority or social housing environment., • Excellent written and verbal communication skills., • Strong customer service experience with the ability to manage sensitive conversations professionally., • Experience using housing management systems and maintaining accurate records., • Ability to work independently while contributing effectively within a team environment., • Strong organisational skills with excellent attention to detail.Desirable Experience, • Experience working within a Local Authority Housing Service., • Knowledge of housing allocation schemes and choice-based lettings., • Experience handling reviews, appeals, and complex housing enquiries., • Understanding of GDPR and information governance within housing services.What's on Offer, • Opportunity to work for a reputable Local Authority, • Supportive and collaborative team environment, • Valuable public sector experience, • Potential for contract extensionApply Now If you're an experienced Housing Solutions Officer, Housing Allocations Officer, Housing Register Officer, Housing Options Officer, or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you.

Homeowner Services officer - Section 20 Contract Type: Temp - perm Euston - 3 days a week in the office Monday to Wednesday £23.58 PAYE or £29.44 umbrella As a Homeowner Services Officer, you will be responsible for delivering a high-quality, customer-focused service to homeowners, ensuring compliance with contractual obligations and the performance standards set by the housing association. You will provide a legally compliant and professional lease management service to a diverse portfolio of leasehold, shared ownership, and freehold customers. This role requires the effective management of key leasehold and homeowner processes, including (but not limited to) Section 20 consultations, lease enforcement actions, fire risk assessment follow-up actions, and applications for alterations. You will work collaboratively with internal teams and external stakeholders, ensuring all actions are taken in line with established policies, procedures, and regulatory requirements. What we are looking for: We are a customer focused organisation that values both service quality and outcomes. Successful candidates will have proven customer service experience, with the ability to achieve positive outcomes and maintain high levels of customer satisfaction. You will also be able to demonstrate: • Proven ability to manage a varied workload, meeting performance targets., • Experience dealing with section 20 notices and queries, • Ability to develop processes and systems according to changing needs, • Good attention to detail, and application of critical thinking to identify and resolve risks., • Excellent organisational and team working skills - ability to prioritise tasks and handle changing priorities., • Excellent oral and written communications Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Community Support Officer Fulham, London £15.50 per hour + Holiday Pay Temporary Contract Full-Time | Monday to Friday | 9:00am - 5:00pmAbout the RoleWe are currently recruiting for a Community Support Officer to join a leading supported housing provider working with vulnerable and disabled veterans.This is an excellent opportunity for an experienced support professional with a background in homelessness, mental health, substance misuse, supported housing, physical disabilities, or vulnerable adults services. You will play a key role in helping residents maintain their tenancies, develop independent living skills, and engage positively within their local communities.Key ResponsibilitiesManage a caseload of residents and act as Lead Worker/Keyworker.Complete support plans, risk assessments, and regular reviews.Support residents to sustain their tenancies and live independently.Liaise with mental health, substance misuse, healthcare, housing, and community services.Assist residents with benefits, welfare support, and access to relevant services.Promote community engagement, social inclusion, training, education, and employment opportunities.Support tenants to build positive relationships with family, friends, and community networks.Maintain accurate records, case notes, and support documentation.Work closely with internal teams and external partner agencies.Safeguard vulnerable adults and manage risk appropriatelyInterested?If you have experience supporting vulnerable adults and are passionate about promoting independence, recovery, and community integration, we'd love to hear from you.Apply today or contact us for more information. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

• Adecco are currenty recruiting for a Housing Solutions & PRS Officer (Universal Credit) to join a Local Authority. Location: Bridas House, Wandsworth (Fully office-based)Contract Type: TemporaryHours: 36 hours Mon to Fri (09:00:AM - 05:00:PMPay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the RoleIn this critical front-line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high-quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long-term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's Temporary Accommodation Reduction Strategy, helping to shape future approaches to procurement, homelessness prevention, and private sector engagement. Top 3 Essential Skills • Demonstrable experience assessing Universal Credit affordability, • Experience working within a local authority setting, • Experience sourcing and moving clients into private rented sector accommodation Key Responsibilities • Source and Secure Private Rented Properties Identify suitable, affordable housing options within and outside of the borough, ensuring placements meet required standards and are financially sustainable for clients., • Prevent and Relieve Homelessness Support clients in line with statutory duties, offering tailored solutions that promote housing stability and reduce risk of homelessness., • Universal Credit Affordability Assessments Conduct detailed assessments to ensure affordability and sustainability of tenancies for clients in receipt of Universal Credit., • Tenancy Sustainment and Advice Provide clients with practical guidance on budgeting, housing costs, and financial solutions to maintain long-term tenancies., • Landlord and Agent Engagement Build and maintain strong relationships with landlords, agents, and partners, negotiating terms and promoting the council's services., • Contribute to Strategic Housing Initiatives Support project work relating to temporary accommodation reduction and private sector access., • Legislative Compliance Offer accurate, up-to-date advice aligned with current housing legislation, including the Homelessness Reduction Act 2017, and ensure placements are suitable and compliant., • Customer Service & Mediation Provide excellent customer service, resolving disputes and supporting positive outcomes for both clients and landlords., • Property Health & Safety Identify and report property condition or safety concerns, ensuring compliance with relevant standards and regulations. Essential Skills, Knowledge & Experience • Strong understanding of Universal Credit, housing affordability, and financial assessments, • Proven track record of working in a local authority housing environment, • Experience placing tenants into private rented sector accommodation, • Excellent communication, relationship-building and negotiation skills, • Ability to meet and exceed performance targets, • Knowledge of the Homelessness Reduction Act 2017, suitability assessments, and statutory requirements, • Experience sustaining tenancies and advising on alternative financial solutions, • Confidence liaising with diverse stakeholders including clients, landlords, agents, and support services, • Good understanding of property health and safety requirements, • Ability to deliver high-quality customer service and mediate to resolve issues effectively How to Apply If you have the skills, experience and passion to make a meaningful impact in the housing sector, Adecco would love to hear from you. Please submit your CV and contact details to begin the application process. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. • Allocations Officer, • Public Sector - Local Authority, • Temporary Contract - 3 months with potential extensions, • Full Time - Monday to Friday, 35 hours per week, • Grade 8 - £22.02 per hour PAYE / £28.71 per hour Umbrella, • Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5), • IT equipment provided, • ASAP StartThe Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities • Advertise and allocate social housing properties, including shortlisting and progressing applicants, • Provide clear advice to residents on rehousing options, including private sector and intermediate housing, • Work with housing providers to manage nominations and ensure allocation targets are met, • Let temporary accommodation, including private rented and hostel placements, • Maintain accurate case records and provide performance data/reporting, • Collaborate with internal teams to reduce void periods and improve service delivery, • Support service improvement initiatives and policy reviews, • Handle enquiries, complaints, and correspondence from residents and stakeholders What We're Looking For • Experience in a housing allocations or lettings environment (local authority, housing association or similar)., • Strong understanding of housing legislation, including Homelessness and Allocations frameworks, • Knowledge of Choice Based Lettings systems, • Ability to assess housing needs and match suitable accommodation, • Excellent communication and customer service skills, • Strong organisational skills with the ability to manage workload independently, • Confident using IT systems and maintaining accurate records Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Personal Specification • Demonstrated experience of working with social tenants preferably with local authority but not essential, • Ability to attend meetings, panels or case conferences and present difficult and complex cases, • A working knowledge in understanding changes in legislation in housing and support services, • Experience of working with a range of vulnerable tenants and families from under 18‘s to the older person living in their own homes., • Experience and knowledge of current welfare benefits and housing benefits, • Experience of effective Casework Management, Referral Processing, Assessment, Support Planning, providing tenancy advice and recognising Risk, • Ability to use Microsoft package and bespoke housing databases., • Ability to work intensively with tenants who require tailored support to settle into their tenancies and sustain them., • Ability to draft correspondence reports and collating and maintaining accurate statistics relating to the Tenancy Support work., • Problem solving skills and ability to seek for positive outcome while working with professionals., • A general understanding of ‘safeguarding children, young people and vulnerable adults’ and its relevance to the service area and a willingness to attend training as required., • Knowledge of stakeholders and local services or to collate a portfolio of services to refer to., • An understanding of new or introductory tenancies and/or any potential issues or problems that may arise in new properties, • Ability to work in a team and alongside tenancy officers managing estates, • Basic understanding of tenancy and housing law, • Basic knowledge of resolutions to reduce Anti-social behaviour and noise transference or nuisance. Job Purpose To Identify and build a support package with new tenants within the first 6 to 12 months of their tenancy. To help new and existing transferred tenants settle into their new home and give extra support and guidance when needed. To assist and support the New Builds tenancy enforcement officer in managing a large volume of new tenants presenting with variable support needs. To ensure that support is in place to ensure successful management and sustainment of the tenancy and offer a holistic and supportive approach to tenants with additional need for support. Specific Duties and Responsibilities • Responsible for referrals for support and providing tailored support to a caseload of vulnerable tenants following tenancy start up., • To refer tenants to other Council and Health services, including social services, psychiatric services, drug/alcohol agencies., • Assess need and formulate Support Plans for individual tenants with the broad aims of promoting independent living and sustaining a tenant in their tenancy., • Attend appropriate forums including Mental Health, Drug and Alcohol, high harm, and hoarding panels, MARAC., • Maintain databases and ensure full and adequate records of service provision for each tenant with reference to all contact, support provided and review plans. Provide reports to Senior Managers as required, • To undertake risk assessments of current and future tenants particularly those with histories of mental illness and/or substance abuse problems. Liaise closely with other agencies involved with tenants and ensure the relevant Council departments are advised of new cases and details of support provision., • Undertake floating support cases and refer and co-ordinate support from other agencies both statutory and voluntary as necessary.

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. • Housing Solutions Officer, • Public Sector - Local Authority, • Temporary Role - 3 months with possible extension, • Full Time - Monday to Friday, 35 hours per week, • £245 per day Umbrella inside IR35, • IT Equipment Provided, • ASAP Start, • Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: • Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law, • Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment, • Confident conducting interviews, assessments, and drafting detailed decision letters, • Excellent communication skills, with the ability to explain complex legal matters clearly to customers, • Strong negotiation and problem-solving skills, particularly with landlords and support services, • Customer-focused approach with empathy for vulnerable individuals, • Organised, resilient, and able to work to strict statutory deadlines Key Responsibilities • Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017, • Make robust, legally sound decisions on eligibility, priority need, and intentionality, • Take proactive steps to prevent and relieve homelessness through early intervention and casework, • Interview and support customers at risk, providing clear advice on housing options and alternatives, • Negotiate with landlords and partners to secure sustainable accommodation solutions, • Liaise with internal departments, legal services, and external agencies to deliver positive outcomes, • Maintain accurate case records and ensure compliance with statutory duties, • Identify safeguarding concerns and support vulnerable households appropriately, • Contribute to reducing reliance on temporary accommodation and improving service outcomes Why Apply? • Competitive daily rate, • Flexible hybrid working arrangement, • Opportunity to contribute directly to reducing homelessness and improving residents' lives, • Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Social Housing Assessment And Lettings Officer\n\nBrent \n\n£28.19ph \n\nTo investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances.\nTo prioritise all applicants in the appropriate category and banding in line with the Council’s allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review.\nTo work closely with the Housing Management Team to ensure that mutual exchanges, successions, tenancy assignments, management transfers and tenancy terminations are dealt with efficiently and in accordance with legislation and Council policy and procedures. To investigate cases of racial or sexual harassment or other forms of unacceptable behaviour in accommodation and take appropriate action\nTo find out more information please contact (url removed)\n\nRecruitment is done in line with safe recruitment practices.\n\nWe are an equal opportunity agency

Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: • Tenant Support & Management:, • Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed., • Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions., • Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes., • Lettings & Allocations:, • Ensure all allocations comply with housing policies and legislation., • Manage tenancy terminations and ensure smooth transitions for tenants., • Collaborate with support teams to check applicant suitability, particularly regarding health and safety., • Rents & Benefits:, • Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues., • Assist staff in managing bad debts and provide expert housing advice., • Scheme Reviews & Inspections:, • Conduct property visits to monitor tenant wellbeing and property conditions., • Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: • Qualifications:, • CIH qualified Level 3 (desirable)., • Relevant housing management qualifications., • Skills & Experience:, • Proven experience in a housing association or similar role., • Strong understanding of Housing Benefit regulations and the Supported Housing sector., • Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? • Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living., • Professional Growth: Opportunities for training and development in housing management and related fields., • Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: • Contract Type: Permanent, • Working Pattern: Full Time, • Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Housing Options Officer (Temporary Accommodation) Location: Wembley (Fully Office-Based) Rate: £21.41 PAYE / £28.19 Umbrella Contract: Immediate start | Ongoing temporary assignment Requirement: Basic DBS clearance About the Role We are recruiting for a Housing Options Officer to support households in temporary accommodation, helping them successfully move on to more settled and sustainable housing. This is a fast-paced, frontline role where you will provide practical housing advice, tenancy support, and compliance management, ensuring all placements and offers meet legislative and suitability requirements. Key Responsibilities • Provide housing options advice to households in temporary accommodation, supporting move-on to private rented, intermediate, or social housing, • Manage expectations and guide residents based on their housing register priority and individual circumstances, • Work closely with lettings teams to monitor bidding activity and support residents in making informed housing choices, • Assess and issue temporary accommodation offers and suitability decisions in line with legislation, • Conduct suitability reviews, appeals, and investigations, including refusal cases, • Investigate domestic violence and fear of violence cases, ensuring appropriate safeguarding actions, • Work with accommodation providers to resolve complaints, tenancy breaches, and support issues, • Encourage compliance with tenancy/licence conditions and take action on ASB, misuse, or breaches, • Identify and investigate fraud, subletting, or abandoned properties, taking appropriate enforcement action, • Support tenancy audit programmes and promote effective use of temporary accommodation, • Help residents access employment, training, and benefits support to improve housing outcomes About You You will bring: • Experience in housing options, homelessness, or temporary accommodation management, • Strong knowledge of housing legislation, homelessness duties, and suitability requirements, • Experience handling complex casework, reviews, and enforcement activity, • Ability to work empathetically with vulnerable households while maintaining firm decision-making, • Strong organisational and communication skills, • Confidence managing a varied caseload in a busy local authority environment What’s on Offer • Competitive hourly rate, • Immediate start opportunity, • Long-term temporary assignment, • Valuable experience within a busy Local Authority housing team If you’re an experienced housing professional ready to make an impact supporting residents into stable housing, we want to hear from you. Apply now

Resident Support Manager (Scheme Manager) Richmond Borough, South West London £37,000 | Monday to Friday Are you passionate about supporting older people to live independently and enjoy a high quality of life? We are looking for a caring, organised and proactive Resident Support Manager to join a highly respected charitable organisation supporting residents aged 65+ across beautiful housing communities in Richmond. The successful Resident Support Manager will play a key role in supporting resident wellbeing, fostering a strong sense of community and helping residents maintain their independence. Internally, this position is known as a Scheme Manager. This opportunity would suit candidates with experience supporting elderly or vulnerable adults within care homes, domiciliary care, community support, supported living, welfare services or similar environments. No housing experience is required. What does the role involve? As a Resident Support Manager, you will be responsible for: • Building positive relationships with residents and their families, • Carrying out regular welfare and wellbeing checks, • Supporting residents to access appropriate services and external support, • Identifying safeguarding concerns and escalating where appropriate, • Encouraging social engagement and helping to reduce isolation, • Assisting residents with practical day-to-day queries, • Maintaining accurate records and resident information, • Working closely with colleagues to ensure residents receive the support they need As a Scheme Manager, you will become a trusted and familiar presence within the community, helping residents to continue living independently whilst feeling safe, supported and connected. About You We would love to hear from candidates who have: • Experience working with elderly or vulnerable adults, • Excellent communication and relationship building skills, • A caring, empathetic and patient approach, • Good organisational and administrative skills, • The ability to work independently and manage their own workload, • An understanding of safeguarding principles A background as a Senior Care Assistant, Care Coordinator, Support Worker, Community Support Worker, Welfare Officer, Care Supervisor or similar would be highly relevant. Additional Requirements • Car owner/driver essential, • Able to travel across sites within the Richmond Borough, • Enhanced DBS check will be required This is a fantastic opportunity for a Resident Support Manager looking to move into a rewarding Monday to Friday role where you can make a genuine difference to the lives of older people every day.

About the role Private Rented Sector Officer The council’s Rental Support Scheme helps households who are homeless or at risk of homelessness into safe and suitable private-rented sector tenancies. It is a key part of the council’s efforts to prevent homelessness and minimise the need to place households into temporary accommodation and gives eligible households choice. Your role is focussed on running the Rental Support Scheme, using your experience and knowledge of the private-rented sector and your negotiation and communication skills to persuade landlords and agents to sign up to the scheme and supporting tenants and would-be tenants to maintain and access tenancies. The main purpose of the role: Private Rented Sector Officer The role leads on the day-to-day delivery and operation of the council’s Rental Support Scheme, securing and sustaining a supply of good quality private rented homes for households who are homeless or at risk of homelessness, while expanding landlord engagement and improving access to suitable accommodation. It involves working to increase access to a supply of suitable private-rented properties, through building and maintaining relationships with private landlords, lettings and managing agents, delivering incentive offers and promotional activity, and negotiating effective tenancy arrangements that promote affordability and long-term stability. Strong operational delivery is essential, including managing onboarding, inspections, tenancy documentation, deposits, arrears, case records and performance reporting, as well as matching households efficiently to reduce temporary accommodation use and prevent homelessness. The role also provides focused support to Afghan and Ukrainian households, resolving tenancy issues, preventing arrears, maintaining rent guarantees and helping families secure long-term homes through practical advice, move-on planning, property searches and partnership working. Success requires strong organisation, empathy, clear communication, confident IT skills and experience in housing advice, PRS access, welfare benefits and move on planning, with the ability to work effectively with families, landlords, letting agents and partner agencies. Experience of dealing with the public face to face and on the telephone, dealing with enquiries, delivering a frontline customer orientated service. Significant experience of the private sector lettings market and a detailed knowledge of the legal requirements of tenancies in the private-rented sector Private Rented Sector Officer Experience of effectively carrying out administrative duties Private Rented Sector Officer Experience of being able to influence and negotiate successfully

Temporary Accommodation Officer Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Temporary Accommodation Officer Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Temporary Accommodation Officer Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Temporary Accommodation Officer Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council’s duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance Temporary Accommodation Officer Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Temporary Accommodation Officer To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services.