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Senior Housing Benefit Officer\n Harrow, London\n Temporary\n Full Time\n An excellent opportunity has become available for an experienced Senior Housing Benefit Officer to join a Local Authority in Harrow. This is a senior position within the Housing Benefits team, supporting the delivery of a high-quality financial assessments and benefits service whilst ensuring compliance with legislation, maximising subsidy income and supporting some of the borough's most vulnerable residents.\n THE ROLE\n The Senior Housing Benefit Officer will play a key role in the delivery of Housing Benefit, Council Tax Benefit and Financial Assessment services, providing technical expertise, quality assurance and support to the wider team.\n Key responsibilities include:\n\nAssessing complex Housing Benefit, Council Tax Benefit and Financial Assessment claims, including self-employed, student and social care cases.\nSupporting and deputising for Team Leaders when required across operational and performance management activities.\nQuality checking assessments completed by officers to ensure compliance with legislation, DWP standards and local procedures.\nManaging benefit appeals, preparing tribunal submissions and representing the Council at appeal hearings and court proceedings.\nSupporting the recovery of overpaid benefits and ensuring effective collection and recovery processes are maintained.\nProviding technical advice and guidance to officers on complex legislation, policy changes and benefit regulations.\nWorking closely with internal departments, external agencies and the Department for Work and Pensions to achieve service objectives and performance targets.THE CANDIDATE\n The successful candidate will have substantial experience working within a Housing Benefits environment and possess strong technical knowledge of benefits legislation.\n The ideal candidate will have:\nA minimum of three years' experience working within a Housing Benefits team.\nIn-depth knowledge of Housing Benefit and Council Tax Benefit legislation and regulations.\nExperience dealing with complex assessments, appeals and overpayment recovery.\nStrong communication skills with the ability to deal effectively with customers, elected members, MPs and stakeholders.\nExcellent organisational skills with the ability to manage a demanding workload and competing priorities.\nStrong IT skills and experience using Housing Benefits systems and Microsoft Office applications.THE CONTRACT\n WORKING HOURS: Full Time, 36 Hours Per Week\n LENGTH OF CONTRACT: 3 Month Contract\n RATE: The pay for the role is £30.02 per hour LTD company rate. The PAYE equivalent is £25.59 per hour, inclusive of holiday pay.\n HOW TO APPLY\n To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail!\n If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate

My client an organisation that provides supported housing for Vulnerable adults is seeking an experienced Maintenance Officer / Handy person to carry out a wide range of basic maintenance and repairs at void and occupied properties which are located all over West London.This would include;Basic electrics i.e. replacing plug sockets, fitting lighting etc, flooring, basic plumbing fitting taps, silicone / finishing, basic carpentry, painting etc.They have approximately 10 sites which are accessible by walking or short distance public transport, however if you have your own vehicle to use you can fully claim all fuel and parking expenses.Ideally seeking someone with at least 3 years relevant experience - ideally within a residential / sheltered / supported / social housing settingWorking Monday - Friday 0900 - 1700Own vehicle - Highly desirableOwn ToolsSalary 35k + great benefits such as 25 days annual leave, 5% pension, travel loan and moreTPBN1_UKTJ

Job title: Senior Housing Officer\n\nLocation: Wembley, London (Travel may be required)\n\nPay: £29.51 Umbrella\n\nStart: ASAP (pending references and right to work in UK)\n\nHybrid 2 days at home after training complete\n\nJob Purpose\n\nAre you passionate about housing, communities, and delivering exceptional customer service? Do you thrive on solving complex problems, building strong relationships, and making a real impact on people's lives?\n\nLooking for a proactive, resilient, and customer-focused Senior Housing Officer to manage a diverse housing portfolio and become the trusted face of the landlord service. This is more than tenancy management—it's about helping residents sustain successful tenancies, supporting vulnerable households, protecting communities, and ensuring people have access to safe, affordable homes.\n\nWhat You'll Be Doing as a Senior Housing Officer\n\nAs a Senior Housing Officer, you'll take full ownership of your housing patch, managing tenancies from let to re-let while delivering a highly visible and responsive service. You'll be empowered to make decisions, work autonomously, and collaborate with a wide range of partners to achieve positive outcomes for residents and communities.\n\nYour responsibilities will include:\n\n Managing tenancies from sign-up through to tenancy termination\n\n Supporting residents to sustain their tenancies and maximise their income\n\n Reducing rent arrears through early intervention and tailored support\n\n Carrying out tenancy audits, property inspections, and estate inspections\n\n Managing anti-social behaviour (ASB) and complex tenancy issues\n\n Working with vulnerable residents and connecting them to support services\n\n Leading estate walkabouts and community engagement activities\n\n Supporting residents with digital inclusion and self-service tools\n\n Acting as the key contact for councillors, resident groups, contractors, and partner agencies\n\n Ensuring homes are let quickly and efficiently to minimise void loss\n\n Representing the organisation professionally at meetings, hearings, and, where required, court proceedings\n\nRequirements of a Senior Housing Officer\n\n✔ Takes ownership and accountability for delivering results\n\n✔ Builds trust and positive relationships with residents and stakeholders\n\n✔ Balances empathy with a commercial mindset\n\n✔ Can confidently manage challenging conversations and complex cases\n\n✔ Is organised, resilient, and able to prioritise a demanding workload\n\n✔ Has experience in tenancy management, income recovery, housing services, or a related field\n\n✔ Understands housing legislation, welfare benefits, and the challenges facing social housing residents\n\n✔ Is committed to creating thriving, safe, and sustainable communities\n\nEssential Requirements\n\n Level 3 CIH qualification (or willingness to obtain)\n\n Experience working in a Senior Housing Officer post or similar\n\n Strong communication, negotiation, and problem-solving skills\n\n Ability to work independently and manage competing priorities\n\n Good IT skills, including Microsoft Office and Teams\n\n * Can commute around Wembley area

We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties.\n As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation.\n Key Responsibilities\nAssess housing applications and homelessness cases in accordance with relevant legislation and local policies.\nProvide comprehensive housing advice and homelessness prevention support.\nDevelop and implement Personalised Housing Plans (PHPs) with customers.\nConduct interviews and needs assessments to identify housing solutions.\nNegotiate with landlords, housing providers, and support agencies to prevent homelessness where possible.\nManage a caseload of customers, ensuring timely and accurate case management.\nMake statutory decisions and issue legally compliant notifications.\nArrange temporary accommodation where appropriate.\nWork collaboratively with internal departments and external agencies to deliver positive outcomes.\nMaintain accurate records and case notes using housing management systems.\nEnsure services are delivered in line with safeguarding responsibilities and equality legislation.Essential Requirements\nExperience working in housing, homelessness, tenancy support, or a related field.\nKnowledge of homelessness legislation, housing law, and welfare benefits.\nStrong case management and problem-solving skills.\nExcellent communication, negotiation, and customer service abilities.\nAbility to manage a varied and demanding caseload effectively.\nExperience producing accurate reports, records, and statutory correspondence.\nCompetent IT skills, including experience using case management systems and Microsoft Office.If you have the relevant skills then please apply today

Social Housing Assessment and Lettings Officer\n\nPay: £21.41 PAYE / £28.19 Umbrella\nJob Type: Temporary (until March 2027)\nLocation: WembleyOverview\n\nWe are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key.\n\nDay-to-Day Responsibilities\n\nAssess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits\nRegister and manage new and existing housing applicants, ensuring records are accurate and up to date\nPrioritise applicants and allocate appropriate banding in line with allocations policies\nPrepare and issue decision letters, clearly outlining outcomes and review rights\nSupport the administration of a choice-based lettings system, including advertising properties and managing bids\nMake nominations and allocations to available social housing, ensuring minimal void periods\nProvide clear advice to applicants regarding offers and implications of refusals\nLiaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes\nHandle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives\nIdentify and escalate cases of fraud or misrepresentation\nMaintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking\nUndertake project work aligned to service priorities, including housing initiatives and research\nDeliver a customer-focused service via telephone, email, and face-to-face contact as requiredRequired Skills & Experience\n\nExperience working within housing or local authority based roles\nStrong written and verbal communication skills\nAbility to plan, prioritise, and manage a busy caseload to tight deadlines\nExcellent IT skills, including word processing, spreadsheets, databases, and email communication\nExperience delivering customer-focused services and providing advice to a range of stakeholders\nAbility to investigate, analyse information, and make sound decisions\nConfident in handling sensitive cases and resolving issues effectively\nStrong attention to detail and organisational skillsAdditional Information\n\nStandard DBS requiredTo apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience

Resident Liaison Officer – Social Housing Refurbishment\nEaling, West London\nA leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing.\nThe company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects.\nThe Role\nAs Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction.\nKey responsibilities include:\n \n Acting as the main point of contact for residents throughout the refurbishment works\n \n Carrying out resident consultations and pre-start meetings\n \n Keeping tenants informed about programme timelines, access requirements and progress of works\n \n Managing queries, concerns and complaints in a professional and proactive manner\n \n Coordinating access to properties with the site team\n \n Maintaining clear communication and accurate records to ensure a positive resident experience\nThe Works\nThe programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include:\n \n External wall insulation (EWI)\n \n Window replacements\n \n Roofing works\n \n External repairs and energy efficiency upgrades\nRequirements\n \n Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works\n \n Strong interpersonal and communication skills\n \n Ability to build trust with residents and work closely with site teams\n \n Organised with good administrative skills\n \n Full UK driving licence and own vehicle required\nPackage\n \n Generous salary\n \n Car allowance and fuel card\n \n Long-term secured work on a major framework\n * \n Opportunity to join a stable and growing contractor with an excellent reputation\nThis is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London.\nIf you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Job Title: Emergency Accommodation Procurement OfficerLocation: Harrow Council, Forward Dr, Harrow, HA3 8NT (including travel around the borough)Salary: £21.23 per hour (PAYE)Contract Type: Temporary ongoing, until 18th June 2027Hours: Full-timeAbout the RoleHarrow Council is seeking a highly motivated and organised Procurement Officer to join the Housing Services Housing Needs team. This vital role supports the Councils statutory duties to homeless households by sourcing, negotiating, and securing good quality accommodation across the private sector.You will be responsible for procuring different types of accommodation, including emergency and long-term housing, ensuring all properties meet statutory and council standards while delivering best value for money.Please note: a valid UK driving licence, access to a car and business insurance are essential for this role.Key Responsibilities: Negotiate and procure accommodation to meet the needs of homeless and vulnerable households.Develop and maintain strong relationships with landlords, estate agents, and other accommodation providers.Inspect properties to ensure compliance with property standards and legal requirements.Negotiate rental prices and incentive payments in line with Council procedures.Maintain accurate records and update databases in real time.Attend landlord forums, housing events, and external meetings to promote Harrows initiatives.On average, supporting 28 new placements per month plus transfer and 200 households in emergency accommodation at any one timeKey Requirements: Strong negotiation and communication skills, with the ability to deliver value for money.Sound knowledge of private rented sector housing law, health and safety standards, and welfare reform.The ability to work effectively under pressure and meet tight deadlines.Confidence in building partnerships and influencing stakeholders.Essential Requirements: A full UK driving licence, access to your own vehicle, and business insurance (as the role involves travel for business purposes).About UsFor almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees.Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpnTPBN1_UKTJ

Leasehold Compliance Officer\nRate: Up to £31.36 per hour umbrella\nContract: 3 months, with potential extension\nLocation: Wembley or Besingstoke, 2 days per week in the office\nTravel: No site travel required\n\nWe’re recruiting for a Leasehold Compliance Officer to join a well established housing organisation on an initial 3 month contract.\nThis is a good opportunity for someone with solid leasehold, homeownership or compliance experience who enjoys detailed casework, legal processes and working with residents, solicitors and internal teams to get matters completed accurately.\n\nYou’ll be joining a supportive leasehold compliance team, handling a varied caselad across lease extensions, enfranchisement, Right to Buy, Right to Acquire, landlord certificates and wider leasehold compliance activity.\n\nWhat you’ll be doing\n• Processing lease extensions, enfranchisement, Right to Buy and Right to Acquire applications\n• Managing landlord certificate applications in line with Building Safety Act requirements\n• Reviewing leasehold enquiries, notices, consents, sales and related legal activity\n• Liaising with homeowners, solicitors, internal teams, managing agents and other stakeholders\n• Checking Land Registry information, leases, covenants, restrictions and title documents\n• Making sure rent, service charge and covenant matters are checked before completion\n• Maintaining clear case records and keeping work moving within agreed service standards\n• Supporting legal and tribunal case preparation where required\n• Providing clear advice around leasehold legislation, regulation and compliance requirements\n\nWhat we’re looking for\n• Experience in leasehold, homeownership, legal property administration or housing compliance\n• Good knowledge of leasehold legislation, particularly around landlord and tenant matters\n• Understanding of Right to Buy, Right to Acquire, lease extensions or shared ownership\n• Awareness of the Building Safety Act 2022 and landlord certificate requirements would be very useful\n• Strong administration skills and the ability to manage a busy caseload\n• Good attention to detail, especially around legal documents, deadlines and resident records\n• Confident communication skills with residents, solicitors and internal teams\n• TPI, CIH Level 3 or equivalent experience would be helpful, but experience is just as important\n\nWhy this role is worth considering\n• Up to £31.36 per hour umbrella\n• 3 month contract with potential to extend\n• Only 2 days per week in the office\n• No site travel\n• Varied leasehold compliance work, not just repetitive admin\n• A chance to work with a large housing organisation during a busy period of leasehold and building safety change\n• Good exposure to landlord certificates, leasehold reform, legal processes and resident facing compliance work\n\nIf this is of interest, pelase apply ASAP. If not, but you know someone in your network it may suit, please be kind enough to forward on

Senior Housing Benefits Officer Location: Hybrid working - London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: 6-9 month ongoing temporary contract Working Pattern: Hybrid (office attendance required once every 3 months) Pay Rate: £30.02 Umbrella About the Role The London Borough of Harrow is seeking a dedicated Senior Housing Benefits Officer to join their Finance team. This role requires strong technical expertise and the ability to support and guide Housing Benefit operations effectively. Key Responsibilities Responsibility for undertaking full assessments to entitlement/contribution for the more complex cases including the carrying out of home visits where necessary. This requires the post holder to evaluate and be responsible for any review to the entitlement /contribution for the more complex cases as highlighted below: Housing Benefit, Council Tax Benefit including more complex calculations in respect of self- employed, students etc Housing Benefit, Council Tax Benefit the Claims relating to Registered Social Landlords , Housing Tenants and Council Tax Benefit Fairer Charging/ Supporting People, Respite Care and Residential Care Other assessments such as concessionary fares using relevant Regulations About You We're looking for someone who is: • Experienced at senior level - a seasoned Senior Housing Benefit Assessor w...

Senior Resident Liaison Officer - Social Housing Planned Maintenance. We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility t

Dear job seeker, please apply to below vacancy if it interests you- We're looking for Repairs Officer Sector: Housing 📍 Location: Southeast England, W5 Job Overview Job Role: Repairs Officer Location: Greater London, Southeast England, W5 Pay rate is £13.Umbrella Paid on

Trainee Resident Liaison Officer / Customer Care Officer. We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas.

Traveller Liaison Officer 📍 Brent, London ⏰ Full-Time | Hybrid Working 📅 3-Month Contract 💰 £22. Umbrella We are recruiting for an experienced Traveller Liaison Officer to support the delivery of a high-quality housing management service across a Traveller s

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Resident Liaison Officer (RLO) External Cladding Remediation Full-time | Permanent South West London Resident Liaison Officer job in Battersea – supporting residents through a major external cladding remediation project, offering the opportunity to join a growing specialist contractor delivering high-profile residential refurbishment works. The Role This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering external cladding remediation and fire safety works on a large residential scheme in South West London. Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining strong communication throughout the project, ensuring residents are kept fully informed while works are carried out in occupied homes. This is a customer-focused role requiring previous RLO experience within social housing, refurbishment, retrofit, or external works projects, alongside strong communication and problem-solving skills. Key Responsibilities Acting as the main point of contact for residents throughout external cladding remediation works Building positive relationships with residents and maintaining clear communication across the project Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently Issuing resident notifications, newsletters, and updates regarding planned works and programme changes Supporting site teams with access coordination and resident engagement across occupied properties Attending site meetings and maintaining accurate records of resident interactions and project updates Ensuring high levels of customer satisfaction throughout the duration of the project Requirements Previous experience working as a Resident Liaison Officer within social housing, refurbishment, retrofit, or construction Experience working on occupied residential projects is essential Strong communication and interpersonal skills with the ability to manage difficult situations professionally Confident liaising with residents, site teams, subcontractors, and client representatives Organised and proactive approach with strong administrative skills Ability to work independently and manage resident expectations effectively Full UK driving licence preferred Package & Benefits £30,000 – £40,000 salary depending on experience Pension scheme Long-term project pipeline and career progression opportunities Opportunity to join a growing specialist contractor delivering major remediation works Immediate start available This Resident Liaison Officer role in South West London offers the opportunity to join a major external cladding remediation project with a respected contractor delivering essential fire safety and refurbishment works across London. Apply now through Skilled Careers to be considered for this opportunity

Scheme Manager An excellent opportunity for an organised, compassionate Scheme Manager to support older and vulnerable residents, ensuring safe, welcoming housing schemes and effective day-to-day resident support. If you’ve also worked in the following roles, we’d also like to hear from you: Sheltered Housing Scheme Manager, Retirement Living Scheme Manager, Supported Housing Officer, Housing Officer, Housing Manager, Supported Living Scheme Manager, Supported Living Officer SALARY: £28,969 per annum + Benefits LOCATION: Stanwell, Middlesex (TW19) with travel across Staines, Surrey and Bromley also required (mileage paid) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Please note: A full Driving Licence and access to your own vehicle is essential JOB OVERVIEW The organisation has a fantastic new opportunity for a Scheme Manager with strong customer service skills, good record-keeping standards and an understanding of the needs of older or vulnerable people. Working within a housing and support environment, you will help residents live independently while ensuring the scheme remains safe, organised and welcoming. This is a varied, hands-on role covering resident support, health and safety checks, tenancy processes, safeguarding, contractor liaison, partnership working and day-to-day scheme management. As the Scheme Manager, you will act as a trusted point of contact for residents, families, professionals and external agencies, supporting positive outcomes with a calm, practical and person-centred approach. DUTIES Your duties as the Scheme Manager will include: • Health and Safety: Carry out health, safety and fire checks, maintaining accurate, clear and auditable records, • Resident Support: Provide person-centred support using tools such as initial assessments, ILPs, risk assessments and logbooks, • Viewings and Sign-Ups: Support viewings, assessments, tenancy sign-ups and induction meetings, ensuring residents understand their tenancy, rights, responsibilities and facilities, • Move-Outs and Voids: Manage tenancy terminations and liaise with lettings teams, contractors and other colleagues to minimise voids and maintain standards, • Safeguarding: Identify safeguarding concerns and take swift, appropriate action in line with policies, procedures and legislation, • Community Engagement: Support resident engagement, consultation, social activities and wellbeing initiatives, • Anti-Social Behaviour: Manage ASB issues fairly and professionally, providing clear guidance and support to residents, • DBS Compliance: Maintain accurate DBS compliance records for contractors, volunteers, ancillary workers and visitors entering the scheme, • Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and voluntary agencies, • Welfare Support: Help residents access Housing Benefit and other welfare benefits, supporting regular rent payment and helping to reduce arrears, • Scheme Contact: Act as the first point of contact for residents, families, professionals and visitors CANDIDATE REQUIREMENTS Essential • Experience in a customer-facing role, • Understanding of the needs of older or vulnerable people, • Background in housing, care or support, • Confidence with basic health and safety requirements, • Ability to keep accurate, confidential and appropriate records, • Calm, organised and resilient approach, with the ability to work independently, • Strong communication skills, including the ability to have clear and sensitive conversations, • Ability to identify when someone may need help and take appropriate action, • Full UK driving licence and access to a car Desirable • Level 3 qualification in Housing or Supported Housing, • Supervisory or management training, • Health and safety knowledge, • Knowledge of welfare benefits such as Housing Benefit or Universal Credit BENEFITS • 25 days’ holiday, plus Bank Holidays, increasing up to 28 days with 3 years of service • Up to 8% contributory pension • All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family This role requires an Enhanced DBS Check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. NO AGENCIES PLEASE APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14887 This job is being advertised by AWD online on behalf of a2dominion Group Ltd Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Stanwell, Middlesex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

Private Housing Standards Officer Location: West London Rate: £31 per hour Umbrella Contract: 3-Month Ongoing Contract Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: 4 Days Onsite / 1 Day Remote . Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector. Conduct property inspections and assess hazards using the Housing Health and Safety Rating System (HHSRS). Investigate reports of sub-standard Houses in Multiple Occupation (HMOs). Undertake HMO licensing inspections and compliance assessments. Advise landlords, managing agents and tenants on housing standards and legal requirements. Prepare schedules of work and negotiate improvements with property owners. Take informal and formal enforcement action where necessary. Draft and serve statutory notices in accordance with the Housing Act 2004 and associated legislation. Monitor compliance with enforcement actions and undertake follow-up inspections. Support policy development and initiatives aimed at improving housing standards across the borough. Maintain accurate records and prepare detailed reports and case files.Essential Experience We are keen to hear from candidates with experience in: Private Sector Housing Enforcement. HMO Licensing and Regulation. Housing Health and Safety Rating System (HHSRS). Investigating poor living standards and housing condition complaints. Housing Act 2004 enforcement. Environmental Health or Housing Standards functions within a local authority setting. Preparing and serving statutory notices and enforcement documentation. Managing complex housing enforcement cases from investigation through to resolution.Knowledge & Skills Strong understanding of the Housing Act 2004 and associated housing legislation. Knowledge of HMO licensing regulations and management standards. Experience applying HHSRS assessments in residential properties. Excellent investigative and problem-solving skills. Strong communication and negotiation abilities. Ability to manage a varied caseload and work independently. Competent report writing and case management skills. Do you have experience in HMO licensing, poor living standards investigations, HHSRS assessments and Environmental Health?If so, we'd love to hear from you

We are currently looking for an experienced Private Housing Standards Officer to join a busy Private Sector Housing service. This Private Housing Standards Officer role will focus on improving housing conditions through inspections, enforcement, HMO regulation and housing standards interventions across the private rented sector. The successful candidate will investigate housing condition complaints, undertake HHSRS inspections and take enforcement action where required. This Private Housing Standards Officer position would suit someone with previous experience within private sector housing, housing enforcement or environmental health services. The Role - Investigating complaints relating to poor housing conditions and disrepair. - Carrying out HHSRS inspections and property assessments. - Investigating HMO complaints and monitoring licensing compliance. - Taking informal and formal enforcement action to improve housing standards. - Serving statutory notices and preparing legal case files. - Supporting mandatory, additional and selective licensing schemes. - Investigating empty homes and supporting initiatives to bring properties back into use. - Supporting compliance with Minimum Energy Efficiency Standards (MEES). - Maintaining accurate case records using Uniform and other systems. - Attending courts, tribunals and legal proceedings where required. Key Requirements - Previous experience working as a Private Housing Standards Officer, Private Sector Housing Officer, Housing Enforcement Officer or Environmental Health Officer. - Experience carrying out HHSRS inspections and assessments. - Knowledge of the Housing Act 2004 and private sector housing legislation. - Experience investigating housing condition complaints and HMO cases. - Experience taking enforcement action and preparing legal case files. - Experience working with licensing schemes and housing standards enforcement. What You Need to Do Now If you are interested in this Private Housing Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Housing Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Housing Standards Officers, Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments., • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively., • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise., • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options., • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community., • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests., • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE Contract: Temp Working Pattern: 35 hours per week | 5 days office based Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes.Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years’ experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systemsDesirable Level 3 Housing qualification or willingness to work towards CIH membershipYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today

Housing Solutions Officer – Housing Register Team Location: West London Contract: 3-Month Ongoing Contract Rate: £27.40 per hour Umbrella Hours: 36 Hours per Week Working Pattern: Hybrid – 3 Days in the Office About the RoleWe are currently recruiting for an experienced Housing Solutions Officer to join a busy Housing Register Team within a Local Authority in West London. This is an excellent opportunity for an experienced housing professional to manage Housing Register applications, provide high-quality housing advice, and ensure statutory duties are met in accordance with housing legislation. Key Responsibilities Assess Housing Register applications under Part VI of the Housing Act. Make statutory decisions in line with the Council's Housing Allocation Scheme. Provide accurate housing advice to applicants by telephone, email and face-to-face. Manage Housing Register casework, ensuring applications are processed efficiently and accurately. Respond to customer enquiries and shared inbox correspondence. Support statutory reviews and assist with complex housing cases. Prepare case files and supporting documentation for reviews and legal matters. Liaise with internal departments, solicitors and external agencies where required. Maintain accurate records using housing management systems. Deliver excellent customer service while managing a busy and varied caseload.Essential Requirements Minimum of 3 years' experience working within a Housing Solutions or Housing Register Team. Previous Local Authority experience is essential. Strong knowledge of Part VI of the Housing Act and Housing Register processes. Experience assessing Housing Register applications and making statutory decisions. Excellent written and verbal communication skills. Strong organisational skills with the ability to manage competing priorities. Experience using housing management systems and Microsoft Office. If you have the required Housing Solutions experience and are looking for your next contract opportunity, we'd love to hear from you. Apply today

Job Title: Council Tax & Housing Benefits Officer Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate £20.96 PAYE / £27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week £245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlinesKey Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomesWhy Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering North West London Full-time, permanent Salary £40,000 including car allowance + Mileage We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outSalary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online

An excellent opportunity has arisen for one of our key public sector clients. A reputable housing provider based in West London, is seeking a conscientious and proactive Sales Support Officer to join their Environment team. Location: West London Rate: £19.98 per hour (PAYE) Working Pattern: Full-time | 36 hours per week (9:00am – 5:00pm) Flexibility: Office-based (with potential transition to hybrid working) About the Role This role is key to supporting an entrepreneurial commercial waste service, ensuring smooth administrative operations while helping to maximise contract sales, retain customers, and grow market share. You will play a vital role in delivering a “right first time” service, contributing to excellent customer satisfaction. You will act as a central point of contact, working collaboratively with internal teams, contractors, and customers to ensure efficient service delivery and prompt issue resolution. Key Responsibilities Provide high-quality administrative support, including handling calls, emails, post, and other communication channels Support customers and internal teams with service-related queries and financial information Maintain accurate records and process documentation using various internal systems and databases Input, update, and manage data across digital and manual filing systems Liaise with contractors regarding new, amended, or cancelled services, ensuring accurate communication Monitor completed work and resolve service issues, complaints, and queries proactively Investigate missed collections and contractor reports, ensuring timely resolution Issue and maintain Waste Transfer Notices, ensuring compliance with the Environmental Protection Act 1990 Update and maintain sales trackers and performance reports Provide payment support, including taking card payments and setting up Direct Debits Conduct basic debt recovery tasks, including account checks, communications, and record-keeping Stay up to date with relevant policies, procedures, and best practicesAbout You To be successful in this role, you will have: Previous experience in an administrative or support role Strong customer service skills with a proactive approach to problem-solving Good understanding of GDPR and data handling practices Excellent communication and teamwork skills Strong attention to detail and organisational abilities Confidence using Microsoft Office and database systems Ability to manage multiple tasks in a fast-paced environmentApply Now If you are an organised and customer-focused professional looking to contribute to a growing service, we want to hear from you

Role: Community Alarm Officer Location: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - Initially 3 months, with potential for extension Hours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rota Work Style: On-site / Mobile working Rate: £16.71 per hour PAYE Pertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Helpline Service at London Borough of Harrow. This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours. Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role. Key Responsibilities: Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable. Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden. Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency services, and updating the Helpline Service throughout. Maintain accurate and detailed records of all actions taken during emergency and routine calls. Report defects or urgent repairs within both council and non-council premises to the relevant maintenance or helpline teams. In the absence of resident wardens, carry out routine fire alarm testing, smoke alarm battery replacement, programming of key fobs, and support for CCTV systems. Provide access for contractors and ensure buildings are secure following incidents such as break-ins. Relay important welfare information about clients to Care Management teams and liaise closely with resident wardens, scheme staff, and other services. Support Helpline Control Station operations as required, including alarm installation duties and call handling backup. Participate fully in training, team meetings, supervision, and follow all health & safety, equal opportunities, and confidentiality policies. Requirements: Experience of caring for others or supporting vulnerable people in a paid or voluntary capacity. Experience of dealing with emergencies calmly and effectively. Excellent communication skills with the ability to engage sensitively with elderly and vulnerable people. Strong written and verbal communication skills, including accurate record-keeping and clear reporting. Current First Aid certificate and willingness to participate in ongoing training and development. Valid UK/EU driving licence and access to a vehicle suitable for work (with business insurance). Physically able to assist or transfer frail/disabled residents when required. Flexibility to work shifts as part of a 24-hour rota, including weekends and bank holidays. Commitment to confidentiality, equal opportunities, and safeguarding vulnerable residents. About Us: For almost 60 years, Pertemps Recruitment Partnership has been a market leader in providing temporary and permanent staffing solutions. Recognised as one of The Sunday Times "Best 100 Companies to Work For" for 14 consecutive years, Pertemps is proud to be an accredited Investor in People, with a strong focus on employee support and development. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse in the UK. Located just 10 miles from central London with excellent transport links via Harrow & Wealdstone station (Metropolitan Line, Watford DC Line, National Rail), it offers a great environment to live, work and build your career in public service. The personal information we have collected from you will be shared with Cifas to prevent fraud, unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. For further details on how your information will be used and your data protection rights, please visit (url removed)

Resident Liaison Officer (RLO) - Retrofit Programme Location: Hillingdon Salary: Up to £32,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a retrofit programme based in Hillingdon. This is an excellent opportunity for an experienced RLO to support the delivery of energy efficiency and retrofit works within occupied social housing properties. You will be the key point of contact for residents, ensuring they are fully informed throughout the programme and receive a high standard of customer care. Key Responsibilities Acting as the main point of contact for residents throughout the retrofit programme. Communicating works schedules, access arrangements, and project updates. Carrying out resident consultations, home visits, and pre-start meetings. Managing resident expectations and resolving any queries or complaints. Working closely with site teams to coordinate access and ensure works run smoothly. Supporting vulnerable residents and ensuring appropriate measures are in place. Maintaining accurate records of resident communications and project progress. Attending site and client meetings, providing feedback on resident concerns. Promoting high levels of customer satisfaction throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer. Experience working on retrofit, SHDF, planned maintenance, decarbonisation, or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Job Title: Homelessness Prevention & Solutions Officer Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing assignment, until 31st March 2027 Hours of Work: 37 hours per week Payrate: £21.23 per hour PAYE Overview: Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Homelessness Prevention & Solutions Officer to join an expanding team. The role of Homelessness Prevention & Solutions Officer has a competitive pay rate of £18.59 per hour (negotiable). Other benefits include excellent training and support for career development and 21 days of holiday (excluding Bank Holidays). Main Responsibilities To take part in the Duty Triage rota and to assist customers through general reception, telephone, and electronic enquiries with appropriate advice. To deliver intensive, specialist support to homeless clients. To manage a caseload of people who are currently experiencing a housing crisis and provide a service that seeks to minimise the duration of that crisis. To understand the complex, multiple needs as well as strengths of those individuals; and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing To create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their circumstances and keeping the plan under review. To provide some support for individuals through the resettlement process when moving to a new home. Requirements Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation, and case law. Good working knowledge of housing benefit rules and the supply and demand issues related to public sector and private housing in a London council. Expert knowledge of homelessness policy and practice Experience of negotiation/advocacy/mediation. Experience in effective record keeping including electronically. Experience in carrying out interviews, investigations, and negotiations. About Us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. " Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

We are seeking an experienced Quality Assurance and Standards Officer to support a key housing compliance and rent review programme, alongside wider housing rents, income and valuation responsibilities. For the initial 3 months, the successful candidate will lead a project to: Reconcile Affordable Rent agreements and confirm GLA approvals. Review and rationalise service charges on Affordable Rent properties. Investigate and correct London Affordable Rent (LAR) properties charged above prescribed rates. Review rents across the portfolio, identify any overcharges and implement appropriate refund processes. Undertake a valuation rationalisation exercise across approximately 7,500 properties ahead of rent convergence modelling.The ideal candidate will have substantial experience in social housing rents, rent compliance, service charges, housing finance and property valuations, with strong analytical and data management skills. This is an excellent opportunity to lead a high-profile project with significant impact across a large housing portfolio

Travellers Liaison Officer – Brent Council Fox Morris Group are working to recruit a Travellers Liaison Officer Role and Responsibilities: • To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of site management, ensuring that expectations are managed., • Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues., • Responsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same., • To undertake a proactive approach to site management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements. Experience: 1. Knowledge and understanding of local authority statutory and support services related to the housing sector and emerging trends., 2. Awareness of Protection from Eviction Act 1977 and Housing Act 1988 as it relates to the issue, management, and termination of licenses., 3. Knowledge of welfare benefits and related issues, including Universal Credit. ., 4. Knowledge of equality and diversity issues affecting Gypsy Traveller and Roma communities such as stigma, discrimination and isolation., 5. Good knowledge and understanding of standard IT software packages including Microsoft Office and Teams., 6. Comprehensive understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional., 7. Experience and commitment to working on own initiative, setting and managing challenging goals, taking total ownership with pride, wanting to make a difference., 8. Experience of delivering high quality customer services in partnership with the customer, putting them at the heart of your decisions., 9. Experience and commitment to working on your own initiative, setting and managing challenging goals, understanding your contribution, impact and how to make a difference by taking total ownership of a role with pride. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Housing Resolutions Officer Brent Hybrid - 3 days onsite, 2 days wfh Location: HA9 0FJ Contract Pay Rate: £21.41 ph PAYE + 28 DAYS holidays • (approx. £41,750.00 p/a) To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation. To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing. To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children’s services or adult care. To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement. Experience Experience of giving advice and information to customers and working with vulnerable groups Understanding of homelessness and housing issues in the borough. Knowledge of temporary accommodation provision and usage Strong and effective experience in provision of exceptional customer services. Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation. Experience of negotiation, advocacy, mediation To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

A Reputable Housing Provider is seeking an experienced and highly organised Cabinet Support Officer (fully site based) to provide professional policy and administrative support to Cabinet Members and senior leadership. This role is critical in supporting Cabinet Members to effectively deliver their portfolio responsibilities and organisational priorities. The successful candidate will work collaboratively across departments, ensuring executive decision-making processes are supported through high-quality research, coordination, and stakeholder engagement. The postholder will play a key role in ensuring Cabinet Members are fully supported through proactive planning, structured communications, and effective casework and diary management. Department: Corporate Services Location: London Rate: £21.80 – £22.80 PAYE Key Responsibilities Cabinet and Executive Support Provide flexible administrative and policy support to 2–3 Cabinet Members, enabling effective delivery of portfolio priorities. Support executive decision-making through coordination of briefing materials, policy summaries, and stakeholder information. Undertake research on a range of policy and operational topics, identifying key options and presenting findings in structured briefing notes. Ensure all information provided to Cabinet Members is accurate, timely, and of the highest professional standard.Diary and Inbox Management Manage complex and fast-moving diaries, ensuring priorities are scheduled efficiently and time is used effectively. Provide comprehensive inbox management, including triaging enquiries, responding to correspondence, and escalating urgent matters appropriately. Draft responses and commission actions from senior managers where required, ensuring deadlines are met.Meeting and Briefing Coordination Coordinate Cabinet Member meetings, including: Agenda planning Venue and logistics arrangements Circulation of briefing papers Minute-taking and action tracking Support the delivery of Cabinet Member briefings through effective planning and best-practice administrative processes.Stakeholder Engagement Build strong relationships across internal departments, senior leadership teams, and external stakeholders. Liaise with residents, community groups, voluntary organisations, and partner agencies. Maintain professional communication standards while supporting public engagement activities.Casework and Policy Support Provide structured casework management support to Cabinet Members. Monitor emerging policy issues and ensure key matters are escalated appropriately. Support communications activities in collaboration with communications and policy teams.Operational Support Facilitate site visits, public meetings, and stakeholder events. Provide support outside core hours where required to meet Cabinet schedules. Provide cover support to the Leader’s Office when necessary. Undertake additional duties consistent with the level of the role.Knowledge and Competencies Good understanding of local government structures, governance processes, or regulated public sector environments. Ability to interpret policy documents, reports, and briefing materials. Strong interpersonal skills with the ability to influence and engage stakeholders at multiple levels. Excellent prioritisation skills with the ability to manage competing deadlines. High level of discretion and political awareness. Team-oriented approach with the ability to collaborate effectively.Key Relationships Internal and external stakeholders may include: Chief Executive and Senior Leadership Team Chief of Staff and Leader’s Office Cabinet Members and Lead Members Communications and Policy Teams Senior Managers and Business Support Teams Community Groups and Residents External partners across public, private, and voluntary sectorsAbout the Candidate The successful candidate will be: Highly organised and detail-oriented Confident working with senior leaders and elected officials Politically aware with strong professional judgement Able to manage confidential information with discretion Customer-focused with a commitment to improving outcomes for communities Comfortable working in a fast-paced and dynamic environmentDesirable Experience Previous experience working within: Local government Housing sector Public sector governance environments Experience supporting senior leadership or elected officials. Experience coordinating public meetings, consultations, or stakeholder engagement activities.Apply Now for the Cabinet Support Officer

Senior Housing Benefits Officer Location: Hybrid working - London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: 6-9 month ongoing temporary contract Working Pattern: Hybrid (office attendance required once every 3 months) Pay Rate: £30.02 Umbrella About the Role The London Borough of Harrow is seeking a dedicated Senior Housing Benefits Officer to join their Finance team. This role requires strong technical expertise and the ability to support and guide Housing Benefit operations effectively. Key Responsibilities Responsibility for undertaking full assessments to entitlement/contribution for the more complex cases including the carrying out of home visits where necessary. This requires the post holder to evaluate and be responsible for any review to the entitlement /contribution for the more complex cases as highlighted below: • Housing Benefit, Council Tax Benefit including more complex calculations in respect of self- employed, students etc • Housing Benefit, Council Tax Benefit the Claims relating to Registered Social Landlords , Housing Tenants and Council Tax Benefit • Fairer Charging/ Supporting People, Respite Care and Residential Care • Other assessments such as concessionary fares using relevant Regulations About You We're looking for someone who is: Experienced at senior level - a seasoned Senior Housing Benefit Assessor with recent, hands on operational experience. Quality Assurance focused - substantial recent experience conducting QA checks and ensuring assessment accuracy. Workload management skilled - able to allocate and manage workloads across HB teams. Complaint handling experienced - capable of managing and resolving Housing Benefit-related complaints. Assessment support capable - confident supporting HB Officers with complex assessments and decision making. Knowledgeable in specialist areas - strong understanding of Temporary Accommodation, Supported Accommodation, and HB/CTS appeals. About Us " Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing for nearly 60 years. As an accredited Investor in People and a 14 time Sunday Times Best 100 Companies to Work For honouree, we prioritise career development, employee satisfaction, and a personalised approach. " London Borough of Harrow is the 12th largest borough in London, known for its cultural diversity and excellent transport links. Located just 10 miles from Central London, it offers fast access to Euston (13 minutes via Harrow & Wealdstone), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice Your personal information may be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data may also be used for identity verification. Further details on data protection and your rights can be found at: (url removed)

Job Title: HR Officer Location: Stockwell, London, SW9 Job Type: £35,000 Per annum Job Type: Full Time, Permanent About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community-based organisation, we are seeking to recruit Human Resource Officer, with a focus on service delivery and a people-centre approach. About The Role: We have a fantastic opportunity for an experienced HR Officer with a background in employment law to join the organisation. This is a pivotal role within SW9 Community Housing. It is to provide HR advice, administration, and system support to management and to ensure that employees receive a strong level of professional HR support in line with the company strategic goals. Core Responsibilities: HR Systems & Administration: Administer the full employee lifecycle via our HRIS, ensuring data integrity, accurate personnel records, and compliant onboarding/offboarding. Payroll: Prepare and process monthly payroll data, managing all starters, leavers, and variations with high accuracy. Data & Reporting: Extract workforce metrics and produce regular reports on headcount, turnover, and absence for management. Employee Relations & Recruitment: Provide admin support for ER casework, disciplinary processes, and end-to-end recruitment coordination. L&D & Compliance: Support training scheduling, mandatory compliance monitoring, and assist with HR policy documentation.About you: Education Educated to A Level Standard or equivalent. CIPD or equivalent qualification is desirable.Knowledge and skills Clear understanding of HR services and its contribution to the organisation. Extensive knowledge of Human Resources and employment law. Possesses HR administration and advisory skills to work flexibly and collaboratively. Sound knowledge of current employment legislation and ability to translate this into workplace practices. Excellent attention to detail. Intermediate IT and computer skills including Word, Outlook and Excel. Ability to work as a part of the team and to work without supervision. Excellent organisation skills with the ability to prioritise workload to meet deadlines and adhere to month-end timetable. Clear and accurate written and verbal communication that is appropriate for the audience and to write HR reports. Strong relationship building and stakeholder management skills to liaise with a wide range of people, both internal and external to the organisation. Ensures that all work is undertaken in compliance with the Data Protection Acts (DPA). Analytical, with the ability to quickly solve problems through practical and innovative means. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Ability to respond to queries promptly. Patience and ability to remain calm in stressful situations.Experience Operational HR experience, providing staff with advice and supporting managers in all aspects of HR. A proven track record in coordinating the full employee life cycle. Range of experience in the use of computerised HR systems. Experience of Cascade HR is highly desirable. Experience in administering payroll and staff benefits. Experience of working in social housing desirable. Experience in dealing with staff on all levels.Personal Attributes Enthusiastic and conscientious about delivering and driving forward an excellent service in a customer-based environment. Adaptable and 'can do' attitude.Why join us When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer: Competitive salary A defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover Competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) Employee assistance programme Excellent learning & development opportunities Staff discount scheme, discounted gym membership Medicash - medical cash plan A modern office and facilitiesFull details of the role profile available on request. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; HR Advisor, HR Administrator, Payroll Administrator, HRIS Management, Employee Relations Support, Recruitment Coordination, HR Data Reporting, Onboarding & Offboarding, CIPD, Employment Law Compliance, Payroll Processing, HR Systems, Absence Management may also be considered

Job Title: Finance & Income Officer Location: Ealing, W5 2HL - Hybrid working (3 days office / 2 days remote) Hourly rate £23.05 PAYE / £30.09 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role An exciting opportunity has arisen for an experienced Finance & Income Officer to join a busy public‑sector housing finance team. You will play a key role in supporting income and expenditure activity across temporary accommodation and housing services, ensuring accurate financial records, compliant processing, and effective financial control in a high‑volume, deadline‑driven environment. This role is ideal for a finance professional with strong local authority or housing experience who enjoys working collaboratively across finance, housing, and supplier teams. Key Responsibilities Income & Expenditure Support Provide hands‑on support for income and expenditure activity within a local authority or public sector housing environment, ensuring financial transactions are accurately recorded and reconciled. Maintain robust financial records, ensuring compliance with internal controls, policies, and agreed deadlines. Support account reconciliations, month‑end and year‑end processes, and investigate variances to ensure financial integrity across housing and temporary accommodation accounts.Purchase‑to‑Pay & Supplier Management Process supplier invoices, ensuring accuracy, compliance, and timely payment in line with financial procedures. Raise purchase orders and requisitions, supporting budget holders to ensure correct coding, authorisation, and audit trails. Assist with accruals, payments, and financial adjustments, working closely with central finance teams to meet reporting deadlines. Liaise confidently with suppliers, internal budget holders, and corporate finance colleagues to resolve invoice queries and discrepancies promptly and professionally.Financial Systems, Reporting & Administration Use corporate finance systems (including Business World / Unit4) to track expenditure, maintain accurate records, and support financial reporting. Apply strong MS Excel skills to maintain spreadsheets, produce basic financial reports, monitor budgets, and support reconciliation activity. Operate effectively in a high‑volume financial environment, maintaining attention to detail while meeting competing priorities. Maintain clear audit trails and financial documentation to support internal and external audit requirements. About You You will bring: Proven experience working in a local authority or public sector finance or housing environment, supporting income and expenditure activity. Demonstrable experience with supplier invoice processing, purchase orders, requisitions, accruals, and payments. Confidence liaising with a wide range of stakeholders, including suppliers, budget holders, housing teams, and central finance. Strong working knowledge of MS Excel and experience using corporate finance systems such as Business World (Unit4). Excellent organisational skills, with the ability to manage workloads, meet deadlines, and maintain accuracy in a fast‑paced setting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: Type: Temporary (3 months) Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella) Location: Gainsborough Tower, Northolt, Ealing Working Arrangements: Site-based Hours: Part time, 17.5 hours per week DBS requiredWe are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: Take responsibility for the day-to-day management of designated sheltered housing schemes. Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters. Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon. Coordinate referrals to support services where required, including social care and health partners. Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained. Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary. Support the letting process for new tenants, from viewings and sign-ups through to settling-in support. Promote community engagement and help residents participate in scheme activities and local initiatives. Maintain accurate records in line with data protection and safeguarding procedures.Required Skills and Experience: Experience working within housing management or a related field. Strong customer service skills and the ability to work sensitively with older or vulnerable residents. Knowledge of housing legislation, tenancy management, and safeguarding principles. Ability to assess resident needs and make appropriate referrals to support services. Confident IT user, with experience using Microsoft Office and housing management systems. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Ability to manage workload independently and respond effectively to emergencies or complex situations.Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) We are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support. The Role As an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services. Key Responsibilities Maximise income through rent collection and arrears management across varied tenures Provide advice and support on welfare benefits, including Universal Credit Engage directly with tenants through home visits and case management to resolve arrears issues Work across services to deliver a joined-up, person-centred approach Monitor accounts and take appropriate action to reduce arrears and prevent debt escalation Support tenancy sign-ups to ensure rent is collected from day one Prepare reports and maintain accurate records in line with performance and compliance requirements Identify and manage fraud risks and misrepresentation cases Attend court and enforcement proceedings where requiredAbout You We're looking for candidates who have: Experience in income collection, rent arrears, or housing management Strong knowledge of housing benefits and welfare reform Experience supporting vulnerable tenants and complex cases Excellent communication and negotiation skills Ability to manage a busy caseload independently Good IT skills and experience using housing or case management systems A proactive, customer-focused approach with a strong sense of accountabilityWhat's on Offer Competitive rate: £21.41 PAYE / £28.19 Umbrella Opportunity to contribute to a high-performing income service Valuable local authority experience Immediate start available

Housing Assessment Officer Brent, London Temporary Full Time We are looking for an experienced Housing Assessment Officer to join a Housing Needs & Support team in Brent on a temporary basis. This is an excellent opportunity for a housing professional with experience in housing allocations, housing registers, lettings or homelessness services to support the delivery of a customer-focused social housing assessment and lettings service. The successful candidate will assess housing applications, determine housing priority and eligibility, manage housing register cases and support the allocation of social housing across the borough. THE ROLE As a Housing Assessment Officer, you will manage a varied caseload of housing register and lettings cases, ensuring applications are assessed accurately and in accordance with housing legislation, allocations policies and council procedures. Key responsibilities include: Assessing applications to the housing register under relevant housing legislation and local allocations policies. Investigating applicants' circumstances through interviews, verification checks, home visits and liaison with external agencies. Determining eligibility, qualification and housing priority, issuing decision letters and advising applicants of review rights. Managing the administration of the choice-based lettings scheme, including property advertising, bidding activity and allocations. Making nominations and allocations to available social housing properties to minimise void periods and maximise stock utilisation. Preparing reports and referrals for medical assessments, social care services and housing panels where required. Managing enquiries, complaints and correspondence from applicants, MPs, councillors, solicitors and partner organisations.THE CANDIDATE The ideal candidate will have previous experience working within a Housing Allocations, Housing Register, Lettings, Homelessness or Housing Needs team within a Local Authority or Housing Association setting. Applicants should also demonstrate: Knowledge of housing allocations, housing register processes or social housing lettings. Experience managing complex housing cases and making decisions in line with legislation and policy. Excellent communication skills with the ability to explain decisions clearly to customers and stakeholders. Strong IT skills with experience using housing management systems and Microsoft Office packages. The ability to prioritise workloads, meet deadlines and deliver high-quality customer-focused services.THE CONTRACT WORKING HOURS: Full Time – 36 Hours Per Week LENGTH OF CONTRACT: 3 Month Contract RATE: The pay for the role is £28.19 per hour LTD company rate. The PAYE equivalent is £24.03 per hour, inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £30,000 - £32,000 per annum including allowance + mileage Multiple roles covering North West London and surrounding areas 8am - 5pm (1 hour lunch) We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license and own vehicle are essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO, learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and worksPrevious Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivatedIf you are interested, please apply online now, or call Dave on (phone number removed) for more information

We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Safer Communities Officer Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: £23.05 per hour PAYE £30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer/ Community Safety Officer Anti-Social Behaviour (ASB) Officer Community Protection Officer Neighbourhood Safety Officer Enforcement Officer (Community Safety) Public Protection Officer To support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Officer Location: Brent Job Type: Full-time temp until March 2027 Rate of pay: £22.41 PAYE or £29.51 Umbrella per hour We are seeking a Housing Officer to oversee a portfolio of housing, ensuring high-quality tenancy management, maximising tenant satisfaction, and maintaining compliance with all statutory and regulatory requirements. This role is pivotal in managing the tenant journey from let to re-let, ensuring tenants live in safe, suitable, and affordable homes. Day-to-Day Responsibilities: Manage all aspects of the tenancy lifecycle, ensuring a high level of service and tenant engagement. Handle complex cases with a proactive and commercial approach to deliver successful outcomes. Maintain up-to-date and accurate resident records and data, ensuring all interactions are recorded Act as the primary contact for the landlord, maintaining strong relationships with tenants and stakeholders. Lead on estate walkabouts, community meetings, and action plans, ensuring high standards and timely completion of works. Promote digital inclusion, assisting tenants in using online platforms for rent payments and service requests. Support tenants in financial management, ensuring access to benefits and services to meet their rental obligations. Conduct regular health and safety inspections, focusing on compliance and tenant safety. Manage legal processes related to tenancy enforcement and represent the landlord in court cases as necessary. Develop a deep understanding of tenant support needs, linking them to appropriate services. Manage anti-social behaviour and other community issues effectively, using a trauma-informed approach.Required Skills & Qualifications: Proven experience in housing or tenancy management. Strong understanding of housing laws and tenant rights. Excellent communication and interpersonal skills. Ability to work independently with a high degree of autonomy. Proficient in using IT and communication systems for mobile working. Experience in handling legal aspects of tenancy and property management.To apply for the Housing Officer position, please submit your CV detailing your relevant experience in this role

Social Housing Assessment And Lettings Officer Brent £28.19ph To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. To prioritise all applicants in the appropriate category and banding in line with the Council’s allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review. To work closely with the Housing Management Team to ensure that mutual exchanges, successions, tenancy assignments, management transfers and tenancy terminations are dealt with efficiently and in accordance with legislation and Council policy and procedures. To investigate cases of racial or sexual harassment or other forms of unacceptable behaviour in accommodation and take appropriate action To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. Allocations Officer Public Sector - Local Authority Temporary Contract - 3 months with potential extensions Full Time - Monday to Friday, 35 hours per week Grade 8 - £22.02 per hour PAYE / £28.71 per hour Umbrella Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5) IT equipment provided ASAP Start The Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities Advertise and allocate social housing properties, including shortlisting and progressing applicants Provide clear advice to residents on rehousing options, including private sector and intermediate housing Work with housing providers to manage nominations and ensure allocation targets are met Let temporary accommodation, including private rented and hostel placements Maintain accurate case records and provide performance data/reporting Collaborate with internal teams to reduce void periods and improve service delivery Support service improvement initiatives and policy reviews Handle enquiries, complaints, and correspondence from residents and stakeholders What We're Looking For Experience in a housing allocations or lettings environment (local authority, housing association or similar). Strong understanding of housing legislation, including Homelessness and Allocations frameworks Knowledge of Choice Based Lettings systems Ability to assess housing needs and match suitable accommodation Excellent communication and customer service skills Strong organisational skills with the ability to manage workload independently Confident using IT systems and maintaining accurate records Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary Pay: £22.02 per hour (PAYE) / £28.71 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite * Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required * Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard * Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (SHDF) | Ealing / NW London | £22.57 per hour Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Here are the complete details for the Resident Liaison Officer role targeting the Ealing and North West London patch: THE OFFER Pay Rate: £22.57 per hour Contract Type: Temp-to-Perm (Clear path to a permanent staff contract) Base Location: Ealing (Field-based covering localised housing stock across North West London) Sector: Social Housing / Net-Zero Carbon Retrofit Travel: Fully mobile patch (Mileage / business travel expenses covered) Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF (Social Housing Decarbonisation Fund) contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process. Key Responsibilities: Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats). Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule. Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades). Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores. Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Prior experience on SHDF, EWI (External Wall Insulation), or domestic Retrofit works is highly advantageous. Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate resident complaints thoroughly, gathering and analysing relevant information to reach fair and balanced resolutions Manage complaints in accordance with the Housing Ombudsman Complaint Handling Code and organisational policies Liaise with internal departments, stakeholders, and external contractors to obtain evidence and progress investigations Draft clear, professional, and comprehensive complaint responses Maintain accurate records of all complaint activities and customer interactions within CRM systems Ensure complaints are managed within agreed service level agreements (SLAs) Escalate complex cases where appropriate and provide recommendations for resolution Identify recurring themes and trends within complaints and provide feedback to support service improvements Communicate effectively with residents throughout the complaint process, providing updates and managing expectations Support a positive complaint-handling culture focused on customer satisfaction and continuous improvement Contribute to team objectives and provide support to colleagues when requiredSkills & Experience Required Previous experience in a Complaint Investigator, Complaints Officer, Customer Relations, or similar complaints-handling role Proven experience investigating and resolving complex customer complaints Experience working within a contact centre, customer service, housing, or public sector environment Strong understanding of complaint resolution processes and best practices Excellent written and verbal communication skills Experience using CRM systems and customer service platforms Good organisational skills with the ability to manage competing priorities and meet deadlines Ability to analyse information, make informed decisions, and provide balanced outcomes Strong attention to detail and record-keeping skills Competent using Microsoft Office applicationsKey Competencies Customer-focused approach Strong investigative and problem-solving skills Excellent written communication and report-writing abilities Ability to manage sensitive and challenging conversations professionally Resilient and calm under pressure Strong organisational and time management skills Able to work independently and manage a high-volume workload Collaborative team player Adaptable and flexible in a fast-paced environmentTo apply for the Complaints Coordinator position, please submit your CV for consideration