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Salary: £35,000 per annum plus benefitsLocation: Leatherhead, SurreyWorking pattern: Permanent, full time (37 hours per week)Department: Asset Management & DevelopmentAbout the roleTransform Housing & Support provides housing and support for socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. We believe everyone should be able to live an independent and fulfilling life.As our Housing Compliance Officer, you'll own landlord compliance across our housing portfolio. You'll run the health and safety programmes that make sure every property meets the standards that keep residents safe in their homes. You'll join our Asset Management Team of 20 people, who provide services to our Housing Support colleagues and the people we house.What you'll be doingDelivering all servicing and cyclical maintenance across the portfolio, using in-house teams and external contractorsManaging HHSRS works through our IT systems, in line with HHSRS and Awaab's LawArranging and monitoring gas servicing, EICRs and other compliance appointments with external contractorsManaging service chargeable works through cyclical maintenance programmesMaking sure all remedial works from inspections and surveys are instructed, completed and recorded with the right evidenceWhat you'll bringExperience delivering servicing and compliance programmes with cyclical maintenance contracts in a housing association or local authorityExperience in property maintenance, either client side or contractor sideA thorough understanding of registered landlord responsibilities for statutory, regulatory and HSE requirementsA thorough understanding of Awaab's Law and the Housing Health and Safety Rating System (HHSRS)Knowledge of regulatory compliance in the housing association or local authority sectorExperience using IT systems to manage and monitor performanceThe ability to take ownership of issues and deliver to set timescalesWhat's on offer28 days annual leave plus bank holidaysAn extra wellbeing day each yearThe option to buy or sell up to five days of annual leave each holiday yearDefined contribution pension schemeInterest-free staff loansLife assurance coverFlexible working where possible, in a culture that focuses on outcomesAdditional informationThis role requires a Basic DBS check, which we will complete after a successful application.We review CVs as they come in and interview as soon as we see a good match, so please apply early to avoid missing out.Transform values diversity and is committed to being an inclusive employer. If you need any adjustments during the application or selection process, let us know and we'll be happy to help.REF-231 182TPBN1_UKTJ

A new opportunity is available for a Housing Support Officer to join the Housing team. In addition, carrying out our legal and moral duties when responding to related concerns, disclosures, or allegations appropriately.

Resident Liaison Officer (RLO) - Green Energy & Retrofit Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency Job Title:. Resident Liaison Officer (RLO) - Social Housing Decarbonisation. This isn't just about managing schedules—it's about helping local res

Complaints Handler / Officer - Repairs and Maintenance in Social Housing. We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract.

4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work. We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents’ homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Resident Liaison Officer (RLO) – Green Energy & Retrofit Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency Job Title: Resident Liaison Officer (RLO) – Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 – 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham. This isn't just about managing schedules—it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You’ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts—no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You’ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We’re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organization: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back! Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, SHDF, Retrofit, Decarbonisation, EWI, External Wall Insulation, PAS 2035, Housing Association, Council

Tenancy Services officer This is a dynamic role; you'll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team. We can support regular home working, with attendance at offices and residents' homes as and when required. You will report into the Assistant Head of Housing and be part of an amazing, close-knit team, who all have the customer at the heart of what they do. £28 Umbrella

Housing & Support Officer Wallington (SM6) Support Part time Housing & Support Officer - Sutton & Epsom Make a real difference to vulnerable people's lives every single day. Help Transform clients build independence and daily living skills whilst developing your career in a truly fulfilling role. No previous experience needed - full training provided. What you'll be doing You'll work as part of a supportive team, empowering clients to resolve problems and reach positive outcomes. You'll help clients meet their personalised support plans and access local community services. Your housing management duties will include rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks. Every day is different in this varied and fulfilling role. Salary: £18,162 per annum (£28,000 FTE) Location: Sutton & Epsom Team based in Wallington Hours: 24 hrs per week About you We're looking for someone who has: Ability to develop non-judgmental professional relationships with clients Basic numeracy and written communication skills in Maths and English GCSE/level 4 or above or equivalent The ability to communicate well with clients, peers and other agencies The ability to work effectively as part of a team The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform's services Computer literacy (Excel, Word, Outlook and the Internet) Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. About Transform Housing & Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. We're a place where people make a difference to clients' lives, feel valued and are supported. We have a strong sense of social responsibility and our values – respect, empowerment, responsibility and excellence – guide everything we do. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department. Our benefits are great and include 18 days annual leave per annum, plus bank holiday An additional 1 day (pro rata) wellbeing day per annum The opportunity to buy or sell up to five days annual leave per holiday year Access to our benefits platform for a wide range of discounts on everyday spends Life assurance cover Training and development opportunities Employee assistance programme Interest-free staff loans Cycle to Work Scheme Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. Ready to transform lives whilst building your own rewarding career? Apply now and start making a difference. REF-(Apply online only)

Salary: £35,000 per annum plus benefits Location: Leatherhead, Surrey Working pattern: Permanent, full time (37 hours per week) Department: Asset Management & Development About the role Transform Housing & Support provides housing and support for socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. We believe everyone should be able to live an independent and fulfilling life. As our Housing Compliance Officer, you'll own landlord compliance across our housing portfolio. You'll run the health and safety programmes that make sure every property meets the standards that keep residents safe in their homes. You'll join our Asset Management Team of 20 people, who provide services to our Housing Support colleagues and the people we house. What you'll be doing Delivering all servicing and cyclical maintenance across the portfolio, using in-house teams and external contractors Managing HHSRS works through our IT systems, in line with HHSRS and Awaab's Law Arranging and monitoring gas servicing, EICRs and other compliance appointments with external contractors Managing service chargeable works through cyclical maintenance programmes Making sure all remedial works from inspections and surveys are instructed, completed and recorded with the right evidence What you'll bring Experience delivering servicing and compliance programmes with cyclical maintenance contracts in a housing association or local authority Experience in property maintenance, either client side or contractor side A thorough understanding of registered landlord responsibilities for statutory, regulatory and HSE requirements A thorough understanding of Awaab's Law and the Housing Health and Safety Rating System (HHSRS) Knowledge of regulatory compliance in the housing association or local authority sector Experience using IT systems to manage and monitor performance The ability to take ownership of issues and deliver to set timescales What's on offer 28 days annual leave plus bank holidays An extra wellbeing day each year The option to buy or sell up to five days of annual leave each holiday year Defined contribution pension scheme Interest-free staff loans Life assurance cover Flexible working where possible, in a culture that focuses on outcomes Additional information This role requires a Basic DBS check, which we will complete after a successful application. We review CVs as they come in and interview as soon as we see a good match, so please apply early to avoid missing out. Transform values diversity and is committed to being an inclusive employer. If you need any adjustments during the application or selection process, let us know and we'll be happy to help. REF-(Apply online only)

Administration Support Worker Location: Sutton / Epsom offices Salary: £27,500 pa + benefits Hours: 37 hours, Monday – Friday Contract: Full time Join our mission to transform lives through housing and support This isn't your typical admin role. You'll use your skills to directly impact the lives of over 110 vulnerable clients, from people with mental health challenges to asylum seekers finding their feet in the UK. What You'll Be Doing You'll be the backbone of our housing and support team, ensuring everything runs smoothly for clients who need it most. Monitor client rent accounts and financial records Complete health and safety checks of our properties Manage petty cash and compile correspondence Support the team with day-to-day administration Help maintain our efficient and friendly service Essential Requirements It is essential you have a full, valid driving licence, and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. Why Work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. Our benefits include: 28 days annual leave per annum, plus bank holidays An additional 1 day per annum wellbeing day The opportunity to buy or sell up to five days annual leave per holiday year Access to our benefits platform for a wide range of discounts on everyday spends Life assurance cover Training and development opportunities Employee assistance programme Other Things You Need to Know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. Ready to make a real difference? Apply now and help us transform lives. You may have experience in the following: Administrator, Administration Assistant, Admin Assistant, Office Administrator, Housing Administrator, Housing Support Administrator, Housing Assistant, Property Administrator, Rent Administrator, Team Administrator, Business Support Officer, etc