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The London Borough of Croydon is seeking a Senior Residential Licensing Officer to provide technical leadership and oversight of residential licensing schemes. The role supports Selective Licensing, Additional HMO Licensing and Mandatory HMO Licensing, ensuring compliance with legislative requirements. Ideal candidates will have extensive experience in housing regulation, strong stakeholder skills, and a track record of delivering licensing decisions with accuracy and rigour. #J-18808-Ljbffr

Job Title: Senior Licensing Officer Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote (travel around borough) Daily rate £335 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start The London Borough of Croydon is introducing new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing programme. To support the successful mobilisation and delivery of these schemes, we are seeking an experienced Senior Residential Licensing Officer to provide technical leadership and operational oversight within the Council's retained licensing function. This is an exciting opportunity for an experienced housing, regulatory or property licensing professional to play a key role in ensuring that residential licensing activities are delivered efficiently, compliantly and in accordance with legislative requirements. • Provide senior technical advice and oversight across Selective, Additional HMO and Mandatory HMO Licensing., • Review and manage complex or escalated licensing cases., • Support statutory decision-making processes and licence determinations., • Provide guidance and support to licensing officers and other members of the licensing team., • Undertake quality assurance of licensing decisions, documentation and case records., • Identify cases requiring further investigation, inspection, compliance intervention or enforcement referral., • Coordinate and schedule property inspections and compliance activity with delivery partners and enforcement teams., • Monitor inspection outcomes and ensure appropriate follow-up actions are completed., • Liaise with landlords, managing agents and other stakeholders on complex licensing matters., • Support landlord engagement activities, including forums, guidance sessions and promotional initiatives., • Contribute to the development and improvement of licensing procedures, guidance and operational processes., • Monitor workloads, case progression and emerging operational risks., • Work closely with contract management colleagues to identify and address quality, performance or compliance issues., • Support the continuous improvement of the licensing service., • Significant experience in residential property licensing, private sector housing, housing regulation, environmental health or a related field., • Strong working knowledge of the Housing Act 2004 and residential property licensing legislation., • Experience of Selective Licensing, Additional HMO Licensing and/or Mandatory HMO Licensing., • Experience reviewing complex licensing cases and supporting regulatory decision-making., • Experience of property inspections, housing standards or compliance activity., • Experience providing technical guidance, mentoring or supervising colleagues., • Excellent stakeholder management and communication skills., • Previous local government or regulatory services experience., • Experience working with systems such as MetaStreet, Uniform or similar licensing and regulatory platforms., • Operate effectively in a fast-paced environment., • Quickly become productive with minimal supervision., • Work collaboratively with internal teams and external delivery partners., • Demonstrate excellent attention to detail and sound judgement., • Maintain accurate records and robust audit trails., • Manage competing priorities and deadlines., • Communicate confidently with landlords, residents, colleagues and stakeholders., • Work effectively with digital case management systems. This role is offered on a hybrid basis, with attendance required at Council offices and other locations across the borough as necessary. Regular travel may be required for inspections, stakeholder engagement and operational meetings The Adecco Group UK & Ireland is an Equal Opportunities Employer. #J-18808-Ljbffr

Resident Liaison Officer (RLO) - Green Energy & Retrofit Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency Job Title:. Resident Liaison Officer (RLO) - Social Housing Decarbonisation. This isn't just about managing schedules—it's about helping local res

Housing Customer Service Officer Rate of pay: £22.07 PAYE or £28.78 Umbrella Job Type: Temporary Contract Location: Brixton, Islington & Southwark (flexibility to work across multiple sites required) Working Pattern: Fully site-based (no hybrid working) The Role We are recruiting for a Customer Services Officer to support sheltered housing and schemes across Brixton, Islington and Southwark. This is a front-facing customer service role, providing support to residents, managing enquiries, handling administrative tasks, and helping ensure schemes operate efficiently. The successful candidate must be able to travel between sites as required. Key Responsibilities Deliver excellent customer service and respond to resident enquiries professionally and efficiently. Provide cover across sheltered housing schemes when required. Log service requests and maintain accurate records on housing management systems. Process payments for facilities, parking, fobs, and guest accommodation. Handle correspondence, complaints, and resident communications. Carry out property and guest flat viewings when required. Manage keys and access fobs, ensuring accurate records are maintained. Support resident meetings, events, surveys, and engagement activities. Undertake general administrative duties including filing, minute-taking, and maintaining records. Work closely with colleagues, contractors, and external agencies to ensure residents receive an excellent service.Skills & Experience Previous experience in customer service, housing, sheltered housing, or a similar environment. Strong communication and interpersonal skills. Good administrative and organisational abilities. Experience handling enquiries and resolving customer issues. Confident using IT systems and maintaining accurate records. Ability to work independently and manage a varied workload. Understanding of safeguarding and health & safety principles would be advantageous.Please note: This role is fully site-based and does not include welfare checks or the completion of support plans. To apply for this Housing Customer Services Officer position, please submit your CV detailing your relevant experience

Experienced Reviews Officer ready for your next role? A local authority in the South West of England is seeking an experienced Reviews Officer to support their service for an initial 3 months, focusing on statutory reviews across both allocations and homelessness functions. What you'll be doing: Completing Part 6 reviews relating to housing allocations and the housing register Undertaking Part 7 homelessness reviews, including S202 reviews Producing clear, legally robust review decisions in line with legislation and guidance Managing a high-volume caseload to agreed timescales What you'll need: Recent local authority experience as a Reviews Officer Essential experience completing Part 6 and Part 7 reviews If you'd like to put your Reviews skills to work, please send your CV to (url removed) with your experience in reviews clearly presented

Temporary Accommodation Officer Lambeth Contract £23.51 per hour PAYE or £30.67per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Temporary Accommodation Officer 2 days office, 3 days working from home Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council’s duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Job Title: Property Licensing Officer Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote Daily rate £261.30 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role The London Borough of Croydon is implementing new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing responsibilities. To support the mobilisation and operation of this important service, we are seeking an experienced Property Licensing Officer (Case Review) to join the retained Council team. This role will focus on reviewing and assuring residential property licence applications and cases processed by the Council's delivery partner, ensuring all applications are complete, appropriately evidenced and ready for statutory determination. Key Responsibilities Review licence applications and recommendations submitted by the delivery partner. Assess supporting information, documentation and evidence to ensure compliance with licensing requirements. Review applicant, proposed licence holder and property details to support statutory licensing decisions. Consider fit and proper person information and other relevant licensing criteria. Identify incomplete, inconsistent or complex cases and return or escalate them as required. Review cases requiring additional information, clarification or investigation. Prepare cases for licence determination and support the issuing of draft and final licences. Review proposed licence conditions and identify cases requiring additional or specific conditions. Maintain accurate case records and audit trails. Liaise with the delivery partner to resolve case issues and improve submission quality. Escalate potential non-compliance, suspected unlicensed properties or enforcement concerns. Manage variations, changes of circumstances and other licensing casework. Contribute to quality assurance and performance monitoring activities. About You We are looking for candidates who can quickly become operational within a fast-paced environment and demonstrate strong analytical and case management skills. Essential Skills & Experience Experience within property licensing, housing, regulatory services or similar casework. Experience reviewing and determining complex applications or regulatory cases. Strong analytical skills and attention to detail. Experience working with high-volume case management systems. Ability to interpret legislation, policies, procedures and supporting evidence. Excellent written communication and record-keeping skills. Ability to manage competing priorities and deadlines. Strong organisational skills and sound professional judgement. Desirable Knowledge of the Housing Act 2004 and residential property licensing. Previous experience within a local authority environment. Experience within private sector housing regulation or property licensing services. What We Offer Opportunity to support the delivery of a major residential property licensing programme. Hybrid working arrangements. Fast-paced and rewarding public sector environment. Potential for assignment extension subject to business requirements and performance. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (RLO) – Green Energy & Retrofit Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency Job Title: Resident Liaison Officer (RLO) – Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 – 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham. This isn't just about managing schedules—it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You’ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts—no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You’ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We’re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organization: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back! Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, SHDF, Retrofit, Decarbonisation, EWI, External Wall Insulation, PAS 2035, Housing Association, Council

Job Title: Senior Residential Licensing Officer Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote (travel around borough) Daily rate £335 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role The London Borough of Croydon is introducing new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing programme. To support the successful mobilisation and delivery of these schemes, we are seeking an experienced Senior Residential Licensing Officer to provide technical leadership and operational oversight within the Council's retained licensing function. This is an exciting opportunity for an experienced housing, regulatory or property licensing professional to play a key role in ensuring that residential licensing activities are delivered efficiently, compliantly and in accordance with legislative requirements. Key Responsibilities As Senior Residential Licensing Officer, you will: Provide senior technical advice and oversight across Selective, Additional HMO and Mandatory HMO Licensing. Review and manage complex or escalated licensing cases. Support statutory decision-making processes and licence determinations. Provide guidance and support to licensing officers and other members of the licensing team. Undertake quality assurance of licensing decisions, documentation and case records. Identify cases requiring further investigation, inspection, compliance intervention or enforcement referral. Coordinate and schedule property inspections and compliance activity with delivery partners and enforcement teams. Monitor inspection outcomes and ensure appropriate follow-up actions are completed. Liaise with landlords, managing agents and other stakeholders on complex licensing matters. Support landlord engagement activities, including forums, guidance sessions and promotional initiatives. Contribute to the development and improvement of licensing procedures, guidance and operational processes. Monitor workloads, case progression and emerging operational risks. Work closely with contract management colleagues to identify and address quality, performance or compliance issues. Support the continuous improvement of the licensing service. Essential Experience Significant experience in residential property licensing, private sector housing, housing regulation, environmental health or a related field. Strong working knowledge of the Housing Act 2004 and residential property licensing legislation. Experience of Selective Licensing, Additional HMO Licensing and/or Mandatory HMO Licensing. Experience reviewing complex licensing cases and supporting regulatory decision-making. Experience of property inspections, housing standards or compliance activity. Experience providing technical guidance, mentoring or supervising colleagues. Excellent stakeholder management and communication skills.Desirable Experience Previous local government or regulatory services experience. Experience working with systems such as MetaStreet, Uniform or similar licensing and regulatory platforms. What We're Looking For We are seeking a professional who can: Operate effectively in a fast-paced environment. Quickly become productive with minimal supervision. Work collaboratively with internal teams and external delivery partners. Demonstrate excellent attention to detail and sound judgement. Maintain accurate records and robust audit trails. Manage competing priorities and deadlines. Communicate confidently with landlords, residents, colleagues and stakeholders. Work effectively with digital case management systems. Working Arrangements This role is offered on a hybrid basis, with attendance required at Council offices and other locations across the borough as necessary. Regular travel may be required for inspections, stakeholder engagement and operational meetings Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Principal Private Sector Housing Officer London £50-£55 per hour 6-month rolling contract Park Avenue Recruitment are working with a London Local Authority who are looking for an experienced Principal Private Sector Housing Officer to join their Private Sector Housing & Enforcement team on a 6-month rolling contract. This is a hands-on enforcement role, suited to an experienced officer who is confident managing complex Private Sector Housing cases independently from the initial inspection right through to resolution. You will be working across housing conditions, HMOs, property licensing and enforcement, dealing with both reactive complaints and proactive investigations into non-compliant and unlicensed properties. The role will include: Carrying out thorough HHSRS and HMO inspections across privately rented properties Investigating complaints relating to disrepair, overcrowding, damp and mould and poor housing conditions Investigating unlicensed properties, HMOs and licensing breaches Managing complex enforcement cases independently from inspection through to resolution Assessing the most appropriate informal or formal enforcement route Preparing and serving statutory notices and enforcement documentation Taking enforcement action under the Housing Act 2004 and associated legislation Gathering evidence and maintaining accurate, comprehensive case files Managing a demanding caseload of approximately 50 live cases, with around 10-15 new cases per month Communicating confidently with landlords, tenants and managing agents, including where conversations may be challenging Working closely with internal services and external partners to achieve positive outcomes for residents We're looking for: Strong Local Authority Private Sector Housing / Housing Enforcement experience Extensive experience carrying out HHSRS inspections Strong experience of HMO inspections and enforcement Excellent working knowledge of the Housing Act 2004 Experience personally preparing and serving statutory notices Confidence managing complex cases with minimal day-to-day supervision An HHSRS qualification or demonstrable competency Strong judgement when deciding between informal and formal enforcement actionExperience of civil penalties, prosecution case preparation, Court or Tribunal proceedings and licensing conditions enforcement would be particularly advantageous. The position is offering £50-£55 per hour on a 6-month rolling contract, with a hybrid working arrangement based around service demand. If you're an experienced Private Sector Housing professional looking for a senior enforcement-focused interim assignment where you can take ownership of complex cases and make an immediate impact, we'd be keen to speak with you. Contact Shaye at Park Avenue Recruitment to hear more about the role or to discuss it confidentially. (url removed) (phone number removed)

I am working with a council in the South West that are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: • Investigate housing complaints and carry out HHSRS inspections., • Enforce housing legislation through informal and formal action., • Inspect private rented properties for compliance with housing standards., • Advise tenants, landlords, and other stakeholders., • Prepare enforcement notices and maintain accurate case records., • Support HMO licensing and regulatory compliance., • Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: • Experience in Private Sector Housing, Environmental Health, and working in Local Government., • Sound knowledge of housing legislation and the HHSRS., • Practical experience in carrying out inspections for both disrepair and property licensing, • Experience in report writing and enforcement of Housing Act 2004., • Able to build effective relationships with tenants, landlords, and partners., • Well-organised, with the ability to manage a varied caseload and meet deadlines

Repairs Officer - Initial contract until March 2027 This role is ideal for someone with strong administrative skills, a customer focused mindset, and the ability to thrive in a fast paced environment. Key Responsibilities: • Act as the first point of contact for residents and contractors, ensuring timely and professional communication., • Schedule and monitor repair works, liaising with contractors to meet service level agreements., • Provide comprehensive administrative support including data entry, document management, and invoice processing., • Maintain property databases and assist with survey scheduling and resident satisfaction surveys., • Collaborate with internal teams and external partners to deliver a joined-up service. What We’re Looking For: • Previous housing / property services experience., • Excellent organisation and communication skills., • Strong IT proficiency, particularly in Microsoft Office., • Ability to manage competing priorities and work independently or as part of a team. If you’re ready to make a meaningful impact in a resident focused role, we’d love to hear from you. Apply today to be considered for a face to face interview week commencing 7th September

Job Title: Compliance Business Support Officer Location: Croydon - Hybrid working, 2 days Office / 3 days remote Hourly rate £17.59 PAYE / £23.24 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Make a Difference in Housing Safety & Compliance Are you highly organised, detail-driven, and passionate about delivering excellent support services? Join our Compliance Team and play a vital role in ensuring the safety and regulatory compliance of housing services. The Role As a Compliance Business Support Officer, you will provide high-quality administrative and operational support across key housing compliance areas, including gas, electrical, fire safety, asbestos, water hygiene, lifts, and wider property safety. You'll be at the heart of ensuring all compliance activities are accurately managed, recorded, and delivered to the highest standards-keeping residents safe and services running smoothly. Key Responsibilities ✔️ Maintain accurate compliance records, ensuring all certification and documentation is validated, processed and stored correctly ✔️ Review and verify compliance certificates for accuracy, completeness, and statutory validity ✔️ Coordinate with residents, contractors, and teams to arrange inspections, servicing, and remedial works ✔️ Raise and manage works orders, purchase orders, invoices, and financial documentation in line with procedures ✔️ Liaise with contractors to track progress, obtain certification, and ensure full compliance reporting ✔️ Monitor performance data and support service improvement and business intelligence activities ✔️ Ensure audit readiness with thorough and compliant record keeping at all times What We're Looking For ✅ Strong attention to detail and organisational skills ✅ Experience in administration, compliance, or housing/property services (desirable) ✅ Ability to manage multiple tasks and meet deadlines ✅ Excellent communication skills with a customer-focused approach ✅ Confidence working with systems, data, and financial processes Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

ROLE OVERVIEW We are currently supporting a Hertfordshire local authority with the appointment of a Private Rented Sector (PRS) Officer to help prevent and relieve homelessness by increasing access to good-quality private rented accommodation, supporting tenants and landlords, and maximising the supply of PRS housing available to households in housing need. This role sits within the Council's Housing Options service and works closely with colleagues across homelessness prevention, housing benefits and tenancy sustainment teams to deliver positive outcomes for residents while building strong, lasting relationships with private landlords and letting agents across the district. THE ROLE • Proactively develop and maintain positive working relationships with private landlords and letting agents to increase the supply of good-quality private rented homes available to the Council., • Source suitable, affordable private rented accommodation to prevent homelessness and discharge the Council's statutory homelessness duties under the Housing Act 1996 and Homelessness Reduction Act 2017., • Deliver a tenancy sustainment service to private sector tenants and landlords at risk of homelessness, including those assisted through Rent in Advance and Deposit Guarantee schemes., • Provide advice, mediation and support to tenants and landlords regarding rent arrears and welfare benefit changes, including Universal Credit, to prevent unnecessary evictions., • Negotiate rents and tenancy terms with landlords and agents, securing accommodation at Local Housing Allowance (LHA) rate or as close to it as possible., • Investigate and resolve claims against Deposit Guarantee schemes, including property inspections where required., • Advise on the validity of notices served on tenants and take a proactive role in resolving the underlying causes of eviction risk., • Liaise with the Council's Housing Benefit team and other internal services to resolve issues affecting tenancy sustainment., • Work with vulnerable households, identifying and responding appropriately to safeguarding, support and equalities needs., • Support initiatives and incentive schemes designed to attract new landlords and increase the supply and standard of private rented accommodation in the district., • Maintain accurate case records and contribute to performance reporting on PRS supply, tenancy sustainment and homelessness prevention outcomes. KEY REQUIREMENTS • Experience working within housing, homelessness or private rented sector services, ideally within a local authority setting., • Strong working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017, and their application to PRS access and homelessness prevention., • Experience negotiating with landlords and letting agents, with a proven ability to secure and sustain private rented tenancies., • Understanding of welfare benefits, including Universal Credit and Local Housing Allowance, and their impact on tenancy sustainment., • Experience providing mediation and advice to tenants and landlords to prevent homelessness and resolve disputes., • Confident supporting vulnerable households, with an awareness of safeguarding responsibilities and equalities considerations., • Strong relationship-building, negotiation and communication skills., • Excellent case management, organisational and record-keeping skills, with the ability to manage a busy and varied caseload., • Experience of housing management systems and general IT proficiency, including MS Office. ADDITIONAL INFORMATION Experience of PRS access or referral platforms (such as Home Connections) is desirable but not essential. This role may require occasional travel within the district for landlord meetings and property visits

Job Title: Senior Licensing Officer Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote (travel around borough) Daily rate £335 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role The London Borough of Croydon is introducing new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing programme. To support the successful mobilisation and delivery of these schemes, we are seeking an experienced Senior Residential Licensing Officer to provide technical leadership and operational oversight within the Council's retained licensing function. This is an exciting opportunity for an experienced housing, regulatory or property licensing professional to play a key role in ensuring that residential licensing activities are delivered efficiently, compliantly and in accordance with legislative requirements. Key Responsibilities As Senior Residential Licensing Officer, you will: Provide senior technical advice and oversight across Selective, Additional HMO and Mandatory HMO Licensing. Review and manage complex or escalated licensing cases. Support statutory decision-making processes and licence determinations. Provide guidance and support to licensing officers and other members of the licensing team. Undertake quality assurance of licensing decisions, documentation and case records. Identify cases requiring further investigation, inspection, compliance intervention or enforcement referral. Coordinate and schedule property inspections and compliance activity with delivery partners and enforcement teams. Monitor inspection outcomes and ensure appropriate follow-up actions are completed. Liaise with landlords, managing agents and other stakeholders on complex licensing matters. Support landlord engagement activities, including forums, guidance sessions and promotional initiatives. Contribute to the development and improvement of licensing procedures, guidance and operational processes. Monitor workloads, case progression and emerging operational risks. Work closely with contract management colleagues to identify and address quality, performance or compliance issues. Support the continuous improvement of the licensing service. Essential Experience Significant experience in residential property licensing, private sector housing, housing regulation, environmental health or a related field. Strong working knowledge of the Housing Act 2004 and residential property licensing legislation. Experience of Selective Licensing, Additional HMO Licensing and/or Mandatory HMO Licensing. Experience reviewing complex licensing cases and supporting regulatory decision-making. Experience of property inspections, housing standards or compliance activity. Experience providing technical guidance, mentoring or supervising colleagues. Excellent stakeholder management and communication skills.Desirable Experience Previous local government or regulatory services experience. Experience working with systems such as MetaStreet, Uniform or similar licensing and regulatory platforms. What We're Looking For We are seeking a professional who can: Operate effectively in a fast-paced environment. Quickly become productive with minimal supervision. Work collaboratively with internal teams and external delivery partners. Demonstrate excellent attention to detail and sound judgement. Maintain accurate records and robust audit trails. Manage competing priorities and deadlines. Communicate confidently with landlords, residents, colleagues and stakeholders. Work effectively with digital case management systems. Working Arrangements This role is offered on a hybrid basis, with attendance required at Council offices and other locations across the borough as necessary. Regular travel may be required for inspections, stakeholder engagement and operational meetings Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are seeking a proactive and customer-focused Housing Officer to join a London-based housing co-operative. The successful candidate will be responsible for managing a designated patch of properties, delivering high-quality housing management services, and ensuring residents receive excellent support. The role involves tenancy management, estate inspections, income collection, resident engagement, and partnership working to maintain sustainable tenancies and thriving communities. Working closely with residents, contractors, local authorities, and partner agencies, you will ensure high standards of housing management and customer service are delivered across the co-operative. Key Responsibilities • Manage a designated patch of properties and act as the first point of contact for residents., • Conduct tenancy sign-ups, reviews, audits, and end-of-tenancy procedures., • Investigate tenancy breaches and take appropriate enforcement action where required., • Manage rent arrears cases, agree repayment plans, and support income recovery., • Investigate and resolve anti-social behaviour and neighbour disputes., • Work with support agencies to sustain tenancies and safeguard vulnerable residents., • Carry out estate inspections and report communal repairs or environmental issues., • Monitor property and estate standards to ensure a safe and pleasant living environment., • Promote resident engagement and support community initiatives., • Maintain accurate records and ensure compliance with relevant policies and legislation. Person Specification Essential: • Experience in a housing management, housing officer, or similar role., • Knowledge of tenancy management, rent arrears, and anti-social behaviour casework., • Strong communication, customer service, and problem-solving skills., • Ability to manage a varied caseload and prioritise competing demands., • Experience conducting home visits and working directly with residents., • Good IT skills and experience working with Northgate. Desirable: • Experience working within a housing co-operative, housing association, or social housing environment., • Knowledge of housing legislation and tenancy enforcement processes., • CIH qualification. This is an excellent opportunity for a housing professional who is passionate about delivering high-quality services and building positive relationships with residents in a community-focused housing co-operative

Overview We are currently working in partnership with a Local Authority in the South West to recruit an experienced Private Sector Housing Officer on an initial 6-month contract. This role sits within a busy enforcement team, with a strong focus on identifying and tackling unauthorised HMOs across the borough. Key Responsibilities • Leading on investigations into suspected unlicensed and unauthorised HMOs, • Conducting inspections of HMO properties to assess compliance with current legislation, • Gathering evidence and building robust cases to support enforcement action, • Serving statutory notices and progressing enforcement action where required, • Responding to complaints relating to housing conditions within the private rented sector, • Liaising with landlords, tenants, and other stakeholders to achieve compliance, • Managing a caseload of complex investigations and maintaining accurate records Requirements • Proven experience working within Private Sector Housing, with a strong focus on HMO enforcement, • In-depth knowledge of HMO licensing, housing legislation, and enforcement processes, • Experience investigating unauthorised or non-compliant HMOs, • Ability to work independently, managing complex cases from start to finish, • Strong written and verbal communication skills Purpose of the Role As a Private Sector Housing Officer, you will play a key role in identifying and addressing unlicensed and substandard HMOs, ensuring landlords meet their legal responsibilities. Your work will directly contribute to improving housing conditions, protecting tenants, and supporting the council’s wider regulatory objectives within the private rented sector

Location: Croydon Rate: £20 - £25 Per hour Contract: 6 Months Hyperion Partners Recruitment is delighted to be supporting a leading organisation in the housing and property services sector with the appointment of a Repairs Officer on a 6-month temporary contract. This is an excellent opportunity for an organised and customer-focused professional to join a busy Property Services team, providing high-quality administrative support and coordinating repairs and maintenance services across a housing portfolio. The Role As a Repairs Officer, you will play a key role in ensuring repairs are scheduled and managed efficiently, while providing an excellent service to residents, contractors and internal stakeholders. You will act as an important first point of contact for repairs-related enquiries and work closely with contractors and colleagues to ensure works are progressed within agreed timescales and service standards. Key Responsibilities • Provide high-quality administrative and customer service support within the Property Services team., • Raise works orders for repairs and pest control., • Schedule repair works according to priority and workstream., • Liaise with contractors daily regarding work in progress and outstanding works., • Monitor jeopardy reports and help ensure repairs are completed within agreed service levels., • Manage work in progress to improve customer satisfaction and achieve a first-time-right approach., • Monitor and respond to CRM cases and calls within agreed timescales., • Act as a first point of contact for residents, contractors and external organisations., • Maintain accurate records, data and electronic filing systems., • Assist with contractor invoice processing., • Support the maintenance and updating of stock condition databases., • Arrange surveyor inspections and carry out resident satisfaction surveys., • Assist with correspondence, telephone enquiries and general administration., • Provide administrative or reception cover when required., • Work collaboratively with internal teams and external stakeholders to deliver an effective, joined-up service., • Support the management and resolution of complaints in a professional and collaborative manner., • Carry out other reasonable duties in support of the Property Services function. About You We are looking for someone who is highly organised, customer-focused and able to manage competing priorities in a busy environment. You will ideally have: • Strong organisational skills and the ability to manage your own workload., • Excellent written and verbal communication skills., • Good literacy, numeracy and IT skills., • The ability to work effectively under pressure and adapt to changing priorities., • A proactive approach, with the confidence to work independently as well as within a team., • Strong attention to detail and accurate administrative skills., • A professional, friendly and collaborative approach., • A commitment to equality, diversity and inclusion., • Good IT knowledge and confidence using systems for data entry and record management. Desirable Experience • Previous experience working within a housing, property services or repairs environment., • Experience providing high-quality administrative support to a team., • Knowledge or experience of property services-related procedures. Apply Now If you're an organised and customer-focused Repairs Officer looking for your next opportunity, this 6-month temporary contract could be an excellent opportunity to develop your experience within a busy property services environment. Apply today to find out more about this opportunity and take the next step in your career with Hyperion Partners Recruitment

RM Recruit is working in partnership with our Lambeth based housing client to recruit an experienced Customer Services Officer to join their London Housing Team for a period of 4 months. There is a strong likelihood of this role transitioning into a permanent placement for the right candidate. This is an excellent opportunity for an experienced customer service professional with a strong background in housing and, in particular, housing repairs to join a busy and resident-focused housing service. As Customer Services Officer, you will provide a high-quality, responsive and efficient housing management service to residents and leaseholders. You will act as a key first point of contact for residents, responding to telephone and email enquiries relating to housing management and repairs. You will also provide administrative support to the wider London Housing Team and work closely with colleagues to ensure resident enquiries, repairs and actions are progressed efficiently. Main duties include: • Acting as the first point of contact for residents via telephone and email., • Handling inbound housing management and housing repairs enquiries., • Logging and reporting housing repairs accurately on the relevant system., • Providing prompt, professional and courteous responses to resident enquiries., • Resolving service complaints at first point of contact where appropriate., • Escalating enquiries to the appropriate specialist colleagues when required., • Recording resident enquiries accurately and in line with procedures., • Progress chasing outstanding actions and liaising with colleagues., • Providing administrative support to the Housing Management Team., • Preparing and issuing correspondence, letters and file notes to a high standard., • Maintaining accurate manual and computerised records., • Collating documentation and information as required., • Supporting meetings, appointments and other administrative activities., • Providing general support to the housing management and income teams where required., • Maintaining effective working relationships with colleagues and contributing to the smooth running of the service., • Ensuring all work is completed professionally, accurately and in line with relevant policies and procedures. We are looking for a reliable, professional and resident-focused individual who is confident dealing with customers and has a genuine understanding of housing services. Previous housing repairs experience is essential for this position. You will ideally have experience in a customer service, housing or housing administration environment and be comfortable managing a varied workload while maintaining a high level of accuracy and customer service. You will have strong experience in housing repairs and customer service and possess excellent telephone and email customer service skills. You will have good IT skills, excellent organisational and prioritisation skills coupled with having the ability to work effectively with residents, colleagues, contractors and other service users. To be considered for this role, you must be available immediately or be available at short notice. This is a full-time, office-based position working 37 hours per week, Monday to Friday, 9.00am to 5.00pm and interested candidates must be able to commit to this office-based arrangement. There is scope to work one day from home once you are fully settled. RM Recruit is committed to Equality, Diversity and Inclusion and will treat all applicants equally irrespective of sex, sexual orientation, marital/civil partnership status, age, disability, race, religion, pregnancy, ethnic or national origin

I’m currently recruiting for an experienced Temporary Accommodation Officer to join a Local Authority in the South West on a long-term interim basis. This is a great opportunity for someone with a background in temporary accommodation, homelessness, housing options or housing management who is confident managing both residents and properties. You’ll take responsibility for a portfolio of temporary accommodation, working closely with homeless households, landlords, accommodation providers and internal housing teams. The role covers the full range of day-to-day issues, from placements and tenancy management to arrears, repairs, inspections and void management. Rate: £27 - £34 Contract: Interim / Temporary Duration: Long-term opportunity Location: South West Working pattern: Hybrid – 3 days site-based What you'll be responsible for • Managing a portfolio of temporary accommodation and ensuring properties remain occupied, suitable and well maintained., • Arranging placements for households presenting as homeless and ensuring residents receive the appropriate information when moving into accommodation., • Managing day-to-day tenancy and licence matters, including breaches, arrears and tenancy changes., • Monitoring voids and occupancy levels, with a focus on reducing empty accommodation and associated costs., • Carrying out property inspections and resident visits to identify any issues and ensure accommodation meets required standards., • Coordinating repairs and maintenance with landlords, contractors and accommodation providers., • Maintaining effective relationships with private landlords and temporary accommodation suppliers., • Dealing with resident complaints, neighbour disputes and more complex housing issues., • Taking action where tenancy or licence conditions are breached, including supporting Notices to Quit and legal proceedings where required., • Supporting vulnerable residents with access to housing advice, benefits, employment and other relevant services., • Managing households leaving temporary accommodation and dealing with abandoned belongings where necessary., • Keeping property, resident and financial records accurate and up to date., • Monitoring temporary accommodation expenditure and producing KPIs and performance reports., • Using Excel and Power BI to analyse occupancy, financial and performance information., • Working with colleagues across housing and partner agencies to ensure homelessness duties are delivered effectively., • Ensuring all activity complies with relevant housing and homelessness legislation, statutory guidance and health & safety requirements. Who I'm looking for I'm particularly interested in candidates who have worked in Temporary Accommodation, Housing Options, Homelessness or Housing Management. You don't necessarily need to have the exact job title of Temporary Accommodation Officer. Relevant experience could include: Housing Officer | Housing Options Officer | Homelessness Officer | Temporary Accommodation Officer | Housing Management Officer | Tenancy Officer | Homelessness Prevention Officer You'll ideally have experience dealing with: • Homeless or vulnerable households, • Tenancy and licence management, • Rent arrears and rent collection, • Temporary accommodation or property management, • Voids and lettings, • Repairs and property inspections, • Landlord and contractor liaison, • Resident complaints and complex cases, • Housing and homelessness legislation, • KPIs and performance reporting You'll need to be confident dealing with a busy workload, able to manage your own caseload and comfortable communicating with residents, landlords and other professionals. Strong Excel skills are required, while Power BI experience would be an advantage

Under-Occupation Officer Croydon, CR0 1EA, Hybrid Working (3 Days Office / 2 Days Remote) ⏰ 36 Hours per Week, Monday to Friday 3-Month Contract (Potential for Extension) £18.92 per hour PAYE About the Role We are seeking an experienced and customer-focused Under-Occupation Officer to join a busy Housing Needs and Assessments team. This is an exciting opportunity to play a key role in helping residents access more suitable housing, making best use of available housing stock, and supporting under-occupying households to move into appropriately sized accommodation. You will work closely with tenants, housing partners, local authorities, and internal stakeholders to deliver effective housing solutions and improve outcomes for residents. Key Responsibilities Provide advice, guidance and practical support to under-occupying households looking to move to more suitable accommodation. Manage a caseload of residents, undertaking assessments, home visits, risk assessments and support plans. Promote housing mobility initiatives, including mutual exchanges and other rehousing schemes. Organise and support promotional events, open days and outreach activities. Liaise with housing associations, local authorities, landlords, contractors and support agencies to facilitate successful moves. Maintain accurate case records, reports and service databases. Respond to enquiries from residents, councillors, partner organisations and other stakeholders. Assist in the development and implementation of housing initiatives, policies and procedures. Monitor expenditure associated with the scheme and support project work as required. Deliver presentations, briefings and reports to a range of audiences. Essential Knowledge & Experience Knowledge of Housing Allocations processes and housing mobility schemes. Experience working with members of the public in a customer-facing environment. Understanding of working within budgetary constraints. Experience managing a varied workload and meeting performance targets. Essential Skills Excellent verbal and written communication skills with the ability to communicate clearly and effectively. Strong organisational and planning skills. Ability to build positive relationships with residents, colleagues and external partners. Problem-solving and customer service skills. Ability to work independently and prioritise competing demands. Flexible and adaptable approach to changing priorities. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Premises Officer Location: Croydon (Bardsley Court, Claremont Court and Garden Court) Shift Pattern: Monday-Friday, 9am – 2.30pm, 27.5 hours per week Job Type: Fixed Term Contract for 6 months Salary: £15.65 per hour (rising to £16.19 per hour after a successful probation of 5 months) Eldon Housing Association is an established provider of Sheltered Housing and Facilities Management Services. We are proud to provide high standards of service to older people across several care schemes in the Croydon area, with a strong reputation for delivering safe, comfortable, and supportive homes. We aim to provide an inclusive and diverse working environment where people are at the heart of everything they do. We are looking for a reliable, practical and tenant-focused Premises Officer to help provide clean, safe and well-maintained environments across our care schemes, Bardsley Court, Claremont Court and Garden Court. In this varied role, you will deliver cleaning and caretaking services, support day-to-day site operations, respond to tenant queries, liaise with colleagues and contractors, and help ensure that communal areas, grounds, refuse areas and site records are maintained to a high standard. You will also provide day-to-day supervision for the Cleaner at Garden Court, helping to maintain standards, support development and ensure relevant health and safety and operational procedures are followed. What you'll be doing Provide cleaning and general caretaking services across the three sites. Help keep premises, equipment, furnishings, grounds, refuse areas and planted areas clean, safe and well maintained. Monitor and report repairs, pest control issues, risks, incidents and other matters requiring follow-up. Act as a helpful point of contact for tenants, contractors, colleagues and visitors. Support safe access to premises, including helping with gritting and clearing paths in freezing weather where required. Maintain stock of cleaning materials and consumables, ensuring safe storage and compliance with COSHH requirements Keep relevant site records, logbooks and health and safety checks up to date. Person specification Experience of working in a cleaning, caretaking or similar premises-based environment. A caring, customer-focused approach and the ability to deal sensitively and helpfully with tenant queries. Good communication skills and the ability to work effectively with tenants, colleagues, contractors and other stakeholders. Strong attention to detail, reliability and an organised approach to managing time, priorities and resources. Experience of supervising staff, contractors or service providers, or a willingness to learn. IOSH Health and Safety and First Aid qualifications, or willingness to undertake relevant training. Benefits Paid annual leave Comprehensive training programme Company pension Employee Excellence Referral programme Free Onsite Parking Healthcare Cash Back Plan up to £1,300 per year (available after successful completion of probation) Employee Recognition Scheme All applicants must have a genuine caring and sensitive personality and the ability to demonstrate compassion and empathy to caring for older people. An Enhanced Disclosure and Barring Service check will be required. Eldon Housing is committed to Equality and Diversity; we therefore encourage those applicants who are considered disproportionate because of a protected characteristic. However, appointment will be based on merit and suitability to the role. Upon receipt of your application, we will process your data for recruitment purposes only

Housing Officer London Local Authority | Hybrid Working | Immediate Start Adecco is proud to be recruiting for an experienced Housing Officer on behalf of a large London local authority. Please note: Previous Housing Management experience within a local authority, housing association, ALMO, or social housing provider is essential. Applications without direct Housing Management experience cannot be considered. This is an excellent opportunity to join a busy and supportive housing team, delivering frontline housing services and making a real difference to residents and communities. Role Details Full Time, 36 hours per week, Monday to Friday Temporary assignment for an initial 3 months with likely extension £22.41 per hour PAYE (or Umbrella equivalent) Hybrid working, typically 2 to 3 days on patch and in the office, with the remainder working from home Immediate start available IT equipment provided Mileage and travel expenses reimbursed for visits Parking permit provided for estate inspections and resident visits Housing patch of approximately 700 properties About the Role As a Housing Officer, you will be responsible for delivering a high-quality, resident-focused housing management service across a designated patch. Acting as the visible and accountable face of Housing Services, you will work closely with tenants, leaseholders and partner agencies to ensure residents receive an excellent service and live in safe, well-managed neighbourhoods. The role combines tenancy management, estate management, anti-social behaviour casework, resident engagement and partnership working, with a strong focus on improving resident satisfaction and community outcomes. Key Responsibilities Manage a designated patch of tenancies and leasehold properties. Deliver effective tenancy and neighbourhood management services. Investigate and manage anti-social behaviour cases, working with residents and partner agencies to achieve positive outcomes. Conduct tenancy audits, estate inspections, property visits and pre-termination inspections. Support vulnerable residents and work with partner organisations to help sustain tenancies. Monitor estate standards and identify opportunities for environmental and community improvements. Ensure compliance with tenancy and lease conditions, taking enforcement action where required. Prepare legal documentation and casework for tenancy enforcement and court proceedings. Work collaboratively with internal teams, contractors, police, health services and support agencies. Respond to enquiries from residents, councillors, MPs, resident associations, solicitors and other stakeholders. Monitor communal repairs, health and safety concerns and estate-related issues, ensuring prompt resolution and escalation where necessary. Contribute to service improvement initiatives and projects that enhance resident satisfaction and neighbourhood standards. Essential Experience Proven Housing Management experience within a local authority, housing association, ALMO, or social housing provider. Experience managing a housing patch and delivering tenancy management services. Experience investigating and resolving anti-social behaviour cases. Experience undertaking tenancy audits, home visits, estate inspections and tenancy-related checks. Experience managing tenancy breaches and tenancy enforcement action. Experience working with residents, stakeholders and partner agencies to resolve complex housing issues. Strong working knowledge of housing management systems and Microsoft Office applications. Essential Knowledge and Skills Strong knowledge of housing legislation and anti-social behaviour legislation. Understanding of tenancy and leasehold management practices. Experience preparing legal casework and supporting enforcement action. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied caseload effectively. Ability to analyse information, make sound decisions and resolve complex issues. Confidence building positive relationships with residents, colleagues and external partners. Commitment to delivering high-quality services and improving outcomes for residents. Why Apply? Work for a respected London local authority. Flexible hybrid working arrangement. Opportunity to make a genuine impact within local communities. Supportive team environment. Immediate start available. Strong likelihood of contract extension. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Register & Advice Officer Location: Croydon, CR0 1EA (Hybrid Working) Contract: 3 Month Temporary Assignment (Possible Extension) Hours: 36 hours per week, Monday to Friday Pay Rate: £21.41 per hour PAYE Office Attendance: 3 days office-based, 2 days remote working Are you experienced in housing needs, allocations, housing register assessments, or housing advice? We are recruiting for a Housing Register & Advice Officer to join a busy Housing Needs team, supporting residents by assessing housing applications, providing expert housing advice, and ensuring fair access to social housing opportunities. This is an excellent opportunity for a housing professional who is passionate about delivering high-quality customer service and supporting vulnerable residents through complex housing issues. The Role As a Housing Register & Advice Officer, you will be responsible for assessing applications to the housing register, determining eligibility and priority in line with housing legislation and allocation policies, and providing comprehensive housing advice to residents. Key responsibilities include: Assessing housing register applications and determining eligibility, priority, and banding. Verifying applications through evidence gathering, records checks, and liaison with internal and external partners. Providing housing advice and guidance to applicants, helping them understand their housing options and prospects. Managing medical priority assessments and coordinating relevant supporting evidence. Maintaining accurate case records and ensuring compliance with policies, procedures, and legislation. Responding to enquiries from residents, advocates, councillors, and MPs within agreed timescales. Identifying safeguarding and child protection concerns and making appropriate referrals. Working collaboratively with housing providers, support agencies, and council departments to achieve positive outcomes for residents. Promoting alternative housing solutions, mobility schemes, and home ownership initiatives where appropriate.Essential Requirements We are seeking candidates who can demonstrate: Good knowledge of social housing, housing allocations, homelessness legislation, and housing register processes. Experience assessing housing applications or working within a housing needs, allocations, homelessness, or housing advice environment. Strong customer service skills with the ability to explain complex housing matters clearly and sensitively. Demonstrable empathy and commitment to supporting vulnerable residents. Ability to make sound, evidence-based decisions whilst applying legislation, policy, and procedural guidance accurately. Excellent organisational skills with the ability to manage a high-volume caseload and competing priorities. Strong written communication skills, including drafting professional correspondence, reports, and case notes. High levels of accuracy and attention to detail. Experience working collaboratively with internal teams and external partners. Resilience and professionalism when dealing with challenging situations. Good IT skills, including experience using case management systems, databases, and Microsoft Office applications. Ability to prioritise work effectively and meet deadlines.What's on Offer? £16.36 per hour PAYE Hybrid working arrangement (3 days office / 2 days remote) 36-hour working week, Monday to Friday Initial 3-month contract with potential extension Opportunity to make a genuine difference to residents facing housing challengesIf you have experience within Housing Needs, Allocations, Homelessness Prevention, Housing Advice, or Housing Register services and are looking for your next opportunity, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser