Customer experience manager jobs in BeckenhamCreate job alerts

I hope this message finds you well. We are currently looking for an experienced Head Waiter to join our team at Bella Roma, one of the most amazing restaurants in Beckenham. As a family-run business, we take great pride in providing our customers with exceptional dining experiences and we are seeking a dedicated individual who shares our passion for hospitality. The ideal candidate will have proven experience in a similar role, demonstrating strong leadership skills and a customer-centric approach. Responsibilities will include overseeing the front of house operations, training and supervising staff, managing reservations, and ensuring the highest standards of service are maintained at all times. If you are a experienced head waiter who is looking for a new and exciting opportunity in the restaurant industry, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and qualifications Thank you for considering this opportunity, and we look forward to the possibility of welcoming you to the Bella Roma team.

About Sweet Jerk We’re Sweet Jerk—a family-owned Caribbean restaurant bringing bold flavours, vibrant vibes, and a warm, welcoming atmosphere to Beckenham High Street. Since opening three months ago, we’ve proudly earned 5-star reviews from every single customer, thanks to our commitment to authentic flavours, exceptional service, and a strong team spirit. At Sweet Jerk, our core values are community, passion, quality, and positivity. We believe in celebrating every plate and creating memorable experiences for every guest. If you’re obsessed with all things hospitality and food, thrive in a fast-paced kitchen, and want to help shape an exciting, growing brand, then you’re the person we’ve been looking for! The Opportunity We’re on the hunt for a Kitchen Manager / Head Chef to join our small but mighty team at this exciting stage of our journey. With a menu revamp on the horizon, a buzzing location in the heart of Beckenham, and a chance to leave your mark on a growing brand, this is the perfect role for someone ready to step up and make a big impact. As Kitchen Manager, you’ll be the heartbeat of our kitchen, responsible for leading the team, ensuring the highest standards in food quality, and keeping our kitchen running like clockwork. While our dishes are more line-cook style (think Nando’s, but with a Caribbean twist), your role will go far beyond the pass. From training staff and managing inventory to being a cultural ambassador for Sweet Jerk, you’ll play a huge part in our success. What You’ll Be Doing - Lead the kitchen team: Oversee daily kitchen operations, motivate staff, and ensure every meal is up to Sweet Jerk’s exceptional standards. - Champion training and development: Train new and existing team members to ensure consistency, quality, and efficiency. - Inventory and waste management: Keep our kitchen running smoothly by managing stock levels, reducing waste, and placing cost-effective orders. - Ensure compliance: Uphold food safety and hygiene regulations to maintain a safe and professional kitchen environment. - Rota management: Create team schedules that balance staff availability and business needs. - Step in when needed: Fill in for absences, jump on the line during busy shifts, and lead by example in the kitchen. - Drive culture: Be the ultimate Sweet Jerk culture carrier, embodying our values and creating a positive, collaborative kitchen vibe. What We’re Looking For We need someone who’s not just experienced but obsessed with all things food, hospitality, and customer service. You’ll be: - Experienced: At least 3 years of kitchen experience and 1 year in a leadership or management role. - Organised and efficient: A pro at managing rotas, inventory, and budgets without breaking a sweat. - A leader: Capable of inspiring and motivating your team to deliver their best every day. - Knowledgeable: While Caribbean cuisine experience is a bonus, a passion for bold, flavourful food is essential. - Customer-focused: Always thinking about the customer experience and how to wow them through food and service. - Flexible: Happy to work evenings, weekends, and adapt to the needs of a growing restaurant. Why Join Us? - Be part of something special: Help build a brand from the ground up and leave your mark on a thriving restaurant. - Exciting growth opportunities: With a menu revamp and big plans for the future, there’s plenty of room to grow with us. - Vibrant culture: Work in a fun, supportive, and passionate environment where your voice will be heard. - Family-owned feel: Join a close-knit team where you’ll feel like family from day one. Ready to Lead Sweet Jerk to New Heights? If this sounds like your dream role, we want to hear from you! Apply today with your CV and a short message telling us why you’d be perfect for the Kitchen Manager role at Sweet Jerk. Let’s bring bold flavours and great vibes to Beckenham together. We can’t wait to welcome you to the Sweet Jerk family!

The Business Development Executive will be responsible for driving business growth through generating new sales leads, visiting client sites, negotiating contracts, and strengthening client relationships. Additionally, the role will involve researching and developing new supply sources to ensure optimal solutions for our customers. This role combines fieldwork and collaboration with the sales and marketing teams to grow our client and supply bases. Key Responsibilities: - Identify and develop new business opportunities and partnerships. - Generate leads, engage with potential clients, and schedule meetings. - Visit client sites to build relationships, bring in new customers, and upsell to existing clients. - Research and develop new supply sources to meet client demand and enhance service offerings. - Prepare and deliver presentations to prospective clients to showcase our services. - Negotiate and close contracts to meet revenue targets. - Research market trends and competitors to identify opportunities for business expansion. - Build and maintain long-term relationships with new and existing clients. - Track and report on sales performance metrics. Requirements: - Bachelor’s degree in Business, Marketing, or a related field. - Proven experience in business development, sales, or a similar role. - Strong understanding of market dynamics, customer needs, and supply chain management. - Willingness to travel to client sites and supplier locations as needed. - Excellent communication, negotiation, and presentation skills. - Ability to work independently and as part of a team. - Familiarity with CRM software and Microsoft Office Suite. - Goal-oriented, with a track record of achieving or exceeding sales targets. Benefits: - Competitive salary and commission structure. - Opportunity for career advancement in a growing company. - Professional development and training programs.