Customer & Administration Coordinator - Riva Solutions - London

Pay: £15.21 per hour Experience: No previous recruitment experience required Training: Full training provided Job Description We are looking for a friendly, confident and motivated individual to join our team as a Recruitment Agent. No previous recruitment experience is necessary, as full training will be provided. We are primarily looking for someone who enjoys speaking with people, communicates clearly and is willing to learn. In this role, you will be responsible for reviewing applications, screening applicants and speaking with potential candidates to assess their suitability for available job opportunities. You will communicate with applicants through online job platforms and over the phone, learn about their skills, experience and availability, and help match suitable individuals with positions we are currently recruiting for. Key Responsibilities • Review and screen applications received through online recruitment platforms., • Contact applicants by telephone and through job platforms., • Conduct initial candidate screening calls to assess suitability for different roles., • Ask relevant questions about candidates' experience, qualifications, availability and employment preferences., • Identify suitable applicants and match them with available job opportunities., • Explain job responsibilities, requirements and next steps to candidates., • Shortlist applicants who meet the requirements of particular positions., • Arrange interviews and follow up with candidates throughout the recruitment process., • Maintain accurate candidate records and application updates., • Work closely with the team to help fill available vacancies. What We're Looking For No previous recruitment experience is required. We will provide the training and guidance needed to succeed in the role. Experience in customer service, retail, hospitality, sales or any position involving regular face-to-face or telephone communication would be advantageous, but is not essential. The ideal candidate will be: • Confident and comfortable speaking with new people., • Friendly, approachable and professional., • A clear communicator, both verbally and in writing., • Comfortable asking questions and assessing information., • Organised and able to manage multiple applications and conversations., • Confident using computers and online platforms., • Willing to learn and develop new skills., • Reliable, proactive and able to work independently. What We Offer • £15.21 per hour., • Full training provided., • No previous recruitment experience necessary., • Hands-on experience in candidate screening and recruitment., • A supportive team environment., • Opportunities to develop communication, interviewing and candidate management skills., • Valuable transferable skills and opportunities for professional development. Apply Today If you're confident speaking with people, enjoy helping others and would like to develop a career in recruitment, we'd love to hear from you. Whether you're starting your career or looking to move into a new industry, this is an opportunity to gain practical recruitment experience while earning £15.21 per hour. Apply now to be considered for the position.

Location: London, Field Based Pay: £15.53 per hour, fixed rate Job Type: Full-time Working Pattern: Monday to Friday About the Role We are recruiting on behalf of our client for a confident and professional Client Experience Coordinator to join their growing team. This is a field-based, customer-facing role where you will attend different locations across London and ensure scheduled appointments run smoothly and professionally. You will usually be assigned to a location for the day and provided with your schedule, relevant information and instructions in advance. Your role will involve preparing the location before appointments, welcoming visitors, providing relevant information, answering straightforward questions and making sure each visitor has a positive experience. You will also remain in contact with the wider team throughout the day, providing updates and reporting any issues when necessary. What We're Looking For We are looking for someone who is friendly, confident and comfortable meeting new people. You should be reliable, punctual and able to represent our client professionally. As you will often manage your assigned location independently, you should be comfortable working on your own, following instructions and taking responsibility for keeping appointments running smoothly. You should also be comfortable travelling to different locations across London depending on where you are required that day. Previous customer service, hospitality, reception, sales or other customer-facing experience would be beneficial, although it is not essential. Pay This position pays a fixed rate of £15.53 per hour. This is not a commission-based role and the hourly rate does not depend on sales or performance. Training & Support Full training and guidance will be provided before you begin working independently. You will receive the information you need for each assignment and will have support available throughout the working day if you have any questions or encounter an issue. This role could be particularly suited to someone who enjoys meeting people, working independently and having variety in their working week. Apply Now If you feel this role is for you, apply now.

About Us Firmdale Hotels is a privately owned luxury hotel group comprising eleven boutique hotels in London and New York, including the Charlotte Street Hotel, Ham Yard Hotel, and Crosby Street Hotel. Renowned for our bold interiors, curated experiences, and exceptional service, our culture is as distinctive as our properties: creative, passionate, and people-focused. The Role We are looking for an experienced Project Administrator to join our central team and support the efficient delivery of key maintenance, refurbishment, and business improvement projects across the Firmdale Hotels group. This is a vital, hands-on role that requires someone confident in working within a busy project office. From coordinating hotel refurbishments and maintenance schedules to supporting system rollouts and liaising with multiple stakeholders, you'll help ensure projects are delivered on time, within budget and to our high standards. This is a 12 Month Fixed Term Contract starting January 2027 based at our central London office Key Responsibilities • Provide high-level administrative support to project managers and senior stakeholders, • Coordinate and schedule project meetings, prepare agendas and take minutes, • Maintain accurate project documentation, reports, and trackers, • Liaise with internal departments, housekeeping teams, and external contractors and suppliers, • Monitor timelines, budgets and milestones to ensure successful project delivery, • Assist with procurement, contract management and invoice processing, • Support the coordination of maintenance contracts, supplier performance and logistics, • Act as a key point of contact for hotel teams regarding ongoing works and contractor visits, • Identify and help resolve risks and issues impacting project timelines, • Manage multiple priorities and communicate clearly and effectively across teams What We're Looking For • Extensive experience working in a project or facilities office environment, • Strong organisational and multitasking skills, • Proven ability to coordinate across multiple projects and stakeholders, • Comfortable managing contractors, suppliers, and external partners, • A proactive and solutions-focused mindset, • Excellent written and verbal communication skills, • Previous experience in facilities, maintenance, or hotel operations preferred, • Confidence in taking ownership, working independently, and supporting a dynamic team, • Highly proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint What We Offer: • Competitive salary plus service charge to be discussed at venue., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you thrive in a fast-paced environment and enjoy being at the heart of exciting projects, we'd love to hear from you Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Receptionist – Luxury Hair & Beauty Salon Location: JustME Hair & Beauty, Baker Street, London We are looking for a friendly, professional and organised Receptionist to join our busy, award-winning luxury salon. Requirements: • Fluent spoken and written English., • Previous experience in a hair or beauty salon., • Good administration and organisational skills., • Confident using computers, emails and booking systems., • Excellent communication and customer service skills., • Professional, reliable and well-presented. Responsibilities: • Welcome clients and manage appointments., • Answer telephone calls and respond to enquiries., • Handle bookings, emails and payments., • Maintain client records and carry out general administration., • Support the smooth day-to-day running of the salon. If you are experienced, motivated and enjoy working in a professional salon environment, we would love to hear from you

Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team. As a Receptionist at Dorset Square Hotel, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service. Responsibilities: Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay. Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently. Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area. Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests. What You Need: • A keen willingness to work collaboratively as part of a dynamic team., • A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity., • Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels., • A passion for detail, ensuring every aspect of our guests' experience is flawless., • Enthusiasm and a positive attitude, infusing energy into everything you do. What We Offer: • Competitive hourly rate of £16 to £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Conifer is looking for an experienced, professional and customer-focused Hotel Receptionist to join the team at a prestigious 4-star hotel located on the Royal Victoria Dock, E16. The Role As a Hotel Receptionist, you will be responsible for providing a welcoming and professional first impression to guests, ensuring a smooth and efficient front desk operation. Key Responsibilities • Welcoming guests and managing check-in and check-out procedures., • Handling guest enquiries, requests and complaints professionally., • Managing reservations and updating guest information., • Answering telephone calls and responding to emails., • Ensuring a high standard of customer service at all times., • Working closely with other hotel departments to ensure guest satisfaction. Requirements • Strong previous experience in a hotel reception role is essential., • Excellent communication and customer service skills., • Good working knowledge of the *OPERA system* is essential., • Experience with Mews or other hotel property management systems would be beneficial but is not essential, as training can be provided., • A professional, friendly and organised approach., • Flexibility and the ability to work as part of a team. Working Hours & Pay • Position: Full-time, • Working pattern: 5 days per week, • Shift: 09:00–17:00, • Pay rate£13.26 per hour, • Location: Royal Victoria Dock, E16 If you have solid hotel reception experience and are passionate about delivering excellent guest service, we would love to hear from you! Apply now and become part of the Conifer team!

Night Hotel Receptionist – 4* Townhouse Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: • Possess comprehensive knowledge of the company PMS system, Rezlynx, • Possess excellent presentation and interpersonal skills, • Skilled in checking arrivals lists, credit limit reporting and cash handling, • Knowledge of standard PC packages and computerized reservations systems, • Proficient in handling general clerical and administrative tasks, • Be flexible, will have great attention to detail, • possess the ability to work independently, • Excellent command in English, both in oral and written, • be extremely knowledgeable in regards to the company services, standards & products, • commercially and financially astute, • provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

Receptionist – Los Mochis Notting Hill Los Mochis is the ultimate Pan-Pacific contemporary Mexican-Japanese restaurant, blending Mexican spirit with Japanese elegance, Mexican art and design with Japanese coolness, and Mexican flavours with Japanese techniques. Located in the heart of Notting Hill, Los Mochis is renowned for delivering exceptional dining experiences through outstanding food, warm hospitality, and an energetic atmosphere. We are passionate about creating memorable moments for every guest who walks through our doors. We are looking for a friendly and professional Part-Time Host / Hostess to join our front-of-house team and become the welcoming face of Los Mochis. The Role As a Receptionist, you will be the first point of contact for our guests, creating a warm and memorable first impression from the moment they arrive. Working closely with the Restaurant Management team and front-of-house colleagues, you will manage reservations, coordinate guest seating, and help ensure the smooth flow of service throughout each shift. This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys engaging with people while delivering exceptional guest experiences. Key Responsibilities Welcome guests with warmth, professionalism, and genuine hospitality Manage reservations and guest enquiries efficiently Coordinate seating arrangements to maximise guest experience and operational flow Maintain accurate reservation records and waitlists Build positive relationships with guests and anticipate their needs Communicate effectively with restaurant management and service teams Ensure reception and waiting areas are presented to the highest standards Handle guest requests and concerns confidently and professionally Requirements Previous experience as a Host / Hostess or within a premium hospitality environment Passion for hospitality and delivering exceptional guest experiences Excellent communication and interpersonal skills Strong organisational and multitasking abilities Fluent English; additional languages are advantageous Positive, professional, and proactive attitude Ability to thrive in a fast-paced restaurant environment Current right to work in the UK Benefits Competitive hourly pay Flexible part-time working hours 28 days paid holiday (pro-rata) Pension scheme including employer contributions Complimentary meals whilst on duty 50% dining discount when visiting with family and friends Internal training and development opportunities Clear career progression pathways within Thesleff Group People-focused and inclusive culture Regular team celebrations and social events About Thesleff Group Thesleff Group is home to some of London's most exciting hospitality concepts, including Los Mochis, Juno, Luna, Viajante87, Sale e Pepe Mare, and newest recent opening MA/NA Mayfair. We are passionate about creating unforgettable guest experiences while providing our teams with opportunities to learn, develop, and build rewarding careers. Equal Opportunities Thesleff Group is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from suitably qualified candidates regardless of race, colour, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other protected characteristic. We believe that diversity strengthens our business and helps us deliver exceptional experiences for our guests and teams alike.

Receptionist Position, Central London Salon Join a fast paced, high energy London salon with a reputation for excellence. We are seeking a polished, organised and confident receptionist to become the face of our front of house. What you can expect: • Central London location with strong footfall, • Busy, vibrant environment with a diverse clientele, • Growth opportunities within a multi salon group What we require: • Previous salon, spa or hospitality reception experience is strongly preferred, • Exceptional communication and customer service skills, • Well presented, punctual, composed under pressure, • Confident with booking systems, payments and telephone handling, • Ability to multitask, prioritise and keep the salon running smoothly, • Friendly, warm and able to maintain a welcoming atmosphere at all times What the role involves: • Greeting and hosting clients from arrival to departure, • Managing appointment schedules and maintaining smooth daily operations, • Handling payments, refunds, vouchers and upselling services where appropriate, • Coordinating stylists’ columns and ensuring seamless flow of the day, • Keeping reception and waiting areas immaculate If you thrive in a buzzing environment, take pride in high service standards and enjoy being the heartbeat of a team driven workplace, we would love to hear from you. Apply now for immediate consideration.

Hotel Receptionist – The Gyle Hotel 4* Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key. The Hotel Receptionist will: · ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level · be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates · be extremely knowledgeable in regards to the company services, standards & products · commercially and financially astute · flexible on working hrs and duties · have a great eye for details and will maintain guests’ record up to date at all time · provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.