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Role purpose Housing Officer Housing Officer The Council is focused on delivering the best possible outcomes for its residents. To do this the Council needs employees who thrive in an agile and networked organisation and can provide a housing service that reflects the needs of its residents. Housing Officer We are seeking an experienced Housing Officer with a minimum of 2 years' experience in general needs housing management. Housing Officer Due to high demand, the successful candidate will be required to work on-site 4 days a week and 1 day working from home. Housing Officer Delivering an integrated housing service to tenants and leasehold customers and to work closely with other teams, councilors and Tenants & Residents Associations to achieve and maintain sustainable tenancies in sustainable communities. Providing a proactive and customer focused housing management service across a designated area and ensuring that the Council fulfills its legal and contractual obligations to tenants and leaseholders. Acting as a regular and visible presence on Estates, taking action to make sure the neighbourhood is safe and well maintained and providing advice, information and reports on any housing management matter. Championing resident and community engagement and involvement at all times; including working with residents to develop estate improvement plans The role reports directly to the Senior Manager - Tenancy Services and is responsible for providing a housing management service to an allocated geographical area. There is currently no line management responsibility. Have a minimum of 2 years tenancy management experience hold a professional qualification Have excellent communication skills-, i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication Have housing/tenancy management experience Be Numerate and have good report/letter writing skills Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other public services Demonstrate agility and adaptability in mindset and ways of working Demonstrate innovation and creativity Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management. Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment Demonstrate commitment to own personal and professional development to meet the changing demands of the role Demonstrate a high level of innovation and creativity. Understanding of Regeneration Knowledge on Housing Regulator Consumer Standards Able to attend evening meetings

Resident Liaison Officer – Social Housing Refurbishment\nEaling, West London\nA leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing.\nThe company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects.\nThe Role\nAs Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction.\nKey responsibilities include:\n \n Acting as the main point of contact for residents throughout the refurbishment works\n \n Carrying out resident consultations and pre-start meetings\n \n Keeping tenants informed about programme timelines, access requirements and progress of works\n \n Managing queries, concerns and complaints in a professional and proactive manner\n \n Coordinating access to properties with the site team\n \n Maintaining clear communication and accurate records to ensure a positive resident experience\nThe Works\nThe programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include:\n \n External wall insulation (EWI)\n \n Window replacements\n \n Roofing works\n \n External repairs and energy efficiency upgrades\nRequirements\n \n Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works\n \n Strong interpersonal and communication skills\n \n Ability to build trust with residents and work closely with site teams\n \n Organised with good administrative skills\n \n Full UK driving licence and own vehicle required\nPackage\n \n Generous salary\n \n Car allowance and fuel card\n \n Long-term secured work on a major framework\n * \n Opportunity to join a stable and growing contractor with an excellent reputation\nThis is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London.\nIf you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.\nWorking across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.\nKey Responsibilities\nManage a patch of properties, delivering effective tenancy and neighbourhood management services.\nAct as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.\nManage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.\nInvestigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required.\nCarry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements.\nWork closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues.\nSupport residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention.\nPrepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary.\nEnsure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures.\nContribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.About You\nWe are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment.\nYou will also bring:\n\nExperience in housing management, tenancy management, or a similar customer-facing role\nKnowledge of housing legislation and tenancy law (desirable)\nExperience dealing with ASB, complaints, or complex resident issues\nStrong organisational skills and ability to manage competing priorities\nAbility to work independently and as part of a team\nA commitment to equality, diversity, and delivering fair outcomes for residentsIf you have the relevant skills then please apply today

Spencer Clarke Group are seeking a Housing Officer for a Local Authority Client in West London.\n\nIn this role you will manage a patch of tenancies and estates, providing a proactive and customer-focused housing management service to residents.\n\nDuties:\n\nManage a patch of tenancies, leases and licences, providing day-to-day housing management.\nHandle anti-social behaviour cases and support resolution with residents and partners.\nCarry out estate inspections, tenancy checks and ensure properties are well managed.\nDeliver a responsive, customer-focused service, resolving queries and neighbourhood issues.Qualifications and Experience:\n\nThe successful candidate will have the following skills / experience:\n\nExperience in housing management, tenancy sustainment or a similar frontline service role.\nExperience dealing with customer enquiries and resolving issues in a timely and professional manner.\nExperience of managing a varied workload and prioritising competing demands.\nExperience working with residents, partners or stakeholders in a community-focused environment.What's on offer:\n\nSalary: £23+ph\n\nmay negotiate higher for exceptional candidates, based on experience\n\nContract type: 3-6 months minimum\n\nHours: Monday to Friday, 36 hours per week\n\nHow to apply:\n\nOnce your CV is received, if you are successful, you will be contacted.\nDue to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.\nFor any further questions, please contact Taylor Kirkham on (phone number removed).INDSCGTK

Housing Officer \n\nHammersmith and Fulham \n\n£29.49\n\nFull time – Officed Based \n\nWe have an opportunity for an enthusiastic housing officers to join our neighbourhood services team, based in our area housing office on the White City Estate, London, W12. You will be part of a team providing a wide range of housing management and support services to our residents.\nWe are looking for experience or transferable skills to provide a customer focused, proactive and high-quality tenancy and leasehold management for our residents. The successful candidate will be responsible for the day-to-day management of a patch of tenancies, leases and licences. This will include providing a front-line service to our residents, tenancy and leasehold management, anti-social behaviour management, estate inspections, tenancy verification checks and general neighbourhood management.\nYou will need strong customer care and communication skills, a practical problem-solving approach to your work, the ability to plan and prioritise a busy workload and work independently. The successful applicant will need to work outside of normal office hours on occasion, to attend evening meetings and emergencies.\nIn return we offer a challenging and varied working environment, the support of a high performing team and the opportunity to development your housing management learning and skills.\nTo find out more information please contact (url removed)\n\nRecruitment is done in line with safe recruitment practices.\n\nWe are an equal opportunity agency

Housing Officer We are seeking an experienced Housing Officer with a minimum of 2 years' experience in general needs housing management. Housing Officer Delivering an integrated housing service to tenants and leasehold customers and to work closely with other teams, councilors and Tenants & Resident

Intensive Housing and Support Officer- Kingston area, Maternity Cover 6 months Full time: Monday to Friday 09:00-17:00 We are currently recruiting for an Intensive Housing and Support Officer on behalf of one of our valued housing sector clients. This is an excellent opportunity for an experienced housing professional who is passionate about supporting vulnerable individuals to maintain stable accommodation, improve their wellbeing, and achieve greater independence. About the Role As an Intensive Housing and Support Officer, you will be responsible for delivering high-quality housing management and tenancy sustainment services to vulnerable tenants living in supported accommodation. You will work closely with tenants, local authorities, social care professionals, and external agencies to ensure positive tenancy outcomes while maintaining compliance and property standards. Key Responsibilities Manage a caseload of properties and tenants, ensuring tenancy agreements are upheld and sustained. Conduct regular property inspections, risk assessments, and health & safety checks. Monitor rent and service charge accounts, proactively managing arrears and supporting tenants to access welfare benefits. Provide person-centred tenancy support to individuals with complex needs, including mental health conditions, learning disabil...

A local authority agency is seeking an experienced Asbestos Lead Officer for a temporary contract in Hounslow.

My client an organisation that provides supported housing for Vulnerable adults is seeking an experienced Maintenance Officer / Handy person to carry out a wide range of basic maintenance and repairs at void and occupied properties which are located all over West London.This would include; Basic ele

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week £245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlinesKey Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomesWhy Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Private Housing Standards Officer Location: West London Rate: £31 per hour Umbrella Contract: 3-Month Ongoing Contract Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: 4 Days Onsite / 1 Day Remote . Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector. Conduct property inspections and assess hazards using the Housing Health and Safety Rating System (HHSRS). Investigate reports of sub-standard Houses in Multiple Occupation (HMOs). Undertake HMO licensing inspections and compliance assessments. Advise landlords, managing agents and tenants on housing standards and legal requirements. Prepare schedules of work and negotiate improvements with property owners. Take informal and formal enforcement action where necessary. Draft and serve statutory notices in accordance with the Housing Act 2004 and associated legislation. Monitor compliance with enforcement actions and undertake follow-up inspections. Support policy development and initiatives aimed at improving housing standards across the borough. Maintain accurate records and prepare detailed reports and case files.Essential Experience We are keen to hear from candidates with experience in: Private Sector Housing Enforcement. HMO Licensing and Regulation. Housing Health and Safety Rating System (HHSRS). Investigating poor living standards and housing condition complaints. Housing Act 2004 enforcement. Environmental Health or Housing Standards functions within a local authority setting. Preparing and serving statutory notices and enforcement documentation. Managing complex housing enforcement cases from investigation through to resolution.Knowledge & Skills Strong understanding of the Housing Act 2004 and associated housing legislation. Knowledge of HMO licensing regulations and management standards. Experience applying HHSRS assessments in residential properties. Excellent investigative and problem-solving skills. Strong communication and negotiation abilities. Ability to manage a varied caseload and work independently. Competent report writing and case management skills. Do you have experience in HMO licensing, poor living standards investigations, HHSRS assessments and Environmental Health?If so, we'd love to hear from you

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

We are currently looking for an experienced Private Housing Standards Officer to join a busy Private Sector Housing service. This Private Housing Standards Officer role will focus on improving housing conditions through inspections, enforcement, HMO regulation and housing standards interventions across the private rented sector. The successful candidate will investigate housing condition complaints, undertake HHSRS inspections and take enforcement action where required. This Private Housing Standards Officer position would suit someone with previous experience within private sector housing, housing enforcement or environmental health services. The Role - Investigating complaints relating to poor housing conditions and disrepair. - Carrying out HHSRS inspections and property assessments. - Investigating HMO complaints and monitoring licensing compliance. - Taking informal and formal enforcement action to improve housing standards. - Serving statutory notices and preparing legal case files. - Supporting mandatory, additional and selective licensing schemes. - Investigating empty homes and supporting initiatives to bring properties back into use. - Supporting compliance with Minimum Energy Efficiency Standards (MEES). - Maintaining accurate case records using Uniform and other systems. - Attending courts, tribunals and legal proceedings where required. Key Requirements - Previous experience working as a Private Housing Standards Officer, Private Sector Housing Officer, Housing Enforcement Officer or Environmental Health Officer. - Experience carrying out HHSRS inspections and assessments. - Knowledge of the Housing Act 2004 and private sector housing legislation. - Experience investigating housing condition complaints and HMO cases. - Experience taking enforcement action and preparing legal case files. - Experience working with licensing schemes and housing standards enforcement. What You Need to Do Now If you are interested in this Private Housing Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Housing Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Housing Standards Officers, Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Compliance & Safety Lead Location: North West London Rate: £36 per hour Umbrella Contract: 3–6 Month Ongoing Contract Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: Hybrid Working This is an excellent opportunity for a compliance professional with strong statutory and building safety experience to lead the operational delivery of compliance programmes across a diverse corporate property portfolio. Key Responsibilities Lead the operational delivery of statutory compliance and safety programmes across the Council's corporate estate. Ensure all compliance activities are completed in accordance with legal, regulatory and organisational requirements. Act as the Council's lead officer for day-to-day compliance management. Oversee compliance across key disciplines including: Fire Safety Water Hygiene (Legionella) Electrical Safety Gas Safety Asbestos Management Lifts and Lifting Equipment Other statutory building safety systems Monitor contractor performance and ensure compliance works are delivered to required standards. Manage compliance records, certification and reporting systems. Identify and mitigate compliance risks across the estate. Support audits, inspections and regulatory reviews. Produce performance reports, compliance dashboards and management information. Work closely with internal stakeholders, contractors and external agencies to ensure compliance obligations are met. Drive continuous improvement in compliance processes and building safety management.Candidate Requirements Significant experience managing statutory compliance and building safety programmes within a local authority, housing, public sector or large property portfolio environment. Strong knowledge of relevant legislation, regulations and guidance relating to: Fire Safety Gas Safety Electrical Compliance Water Hygiene Asbestos Management Lift Safety Health & Safety Compliance Experience managing compliance contractors and service providers. Ability to analyse compliance data and produce detailed reports. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to manage multiple workstreams effectively.Desirable Qualifications NEBOSH General Certificate or equivalent Health & Safety qualification. Membership of a relevant professional body. Qualifications relating to compliance, building safety, health and safety, surveying or facilities management. If you have a strong background in statutory compliance, building safety and property management and are looking for your next interim opportunity, we would be keen to hear from you

Housing Complaints Officer (Hybrid - West London) Rate: £30 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Senior Resident Liaison Officer (RLO) Salary: Up to £36k + package Location: Kingston Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance sector. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to support the successful delivery of planned maintenance and refurbishment projects across the Kingston area. This is an excellent opportunity for an established Resident Liaison Officer looking to take the next step in their career, playing a key role in resident engagement, stakeholder management, and project delivery within occupied properties. Key Responsibilities Lead Resident Engagement: Act as the senior point of contact for residents, ensuring clear communication and a positive customer experience throughout the programme of works. Stakeholder Management: Build and maintain strong relationships with residents, client representatives, housing teams, site management, and subcontractors. Access & Programme Coordination: Oversee access arrangements, resident appointments, and property visits to ensure projects remain on schedule. Complaint Resolution: Manage complex resident queries, complaints, and escalations, identifying solutions and ensuring issues are resolved effectively. Project Support: Work closely with Contracts Managers, Site Managers, and operational teams to support successful project delivery and customer satisfaction targets. Resident Consultation: Conduct resident meetings, home visits, surveys, and consultation events where required. Reporting & Compliance: Maintain accurate records, monitor KPIs, produce reports, and ensure resident liaison activities meet client and contractual requirements. Mentoring & Support: Provide guidance and support to junior Resident Liaison Officers where required, promoting best practice across projects. Key Skills & Experience Proven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction. Experience managing challenging situations and resolving resident complaints. Strong stakeholder management and relationship-building skills. Excellent verbal and written communication skills. Confident managing resident meetings and consultation events. Strong IT skills, including Microsoft Office and project management systems. Ability to work independently, prioritise workloads, and manage multiple projects. Full UK driving licence and access to your own vehicle. Why Join Us? Competitive salary and benefits package. Career progression opportunities within a growing business. Employee referral scheme. Ongoing training and professional development. Employee wellbeing support. Friendly and collaborative working environment. If you are interested in this position, please apply or, for a confidential discussion, contact our office and ask for Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Homelessness Prevention & Solutions Officer Location: North West London Rate: £28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries.Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you

Job Title: Business Support Officer - Housing Benefit Location: Ealing- Hybrid working, 2-3 days Office Hourly rate £20.96 PAYE / £27.33 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking a proactive and highly organised Business Support Officer to join our dynamic team. In this role, you will play a key part in supporting Housing Benefit administration, delivering excellent customer service, and ensuring efficient day-to-day operational support across the service. This is a fast-paced, customer-focused position where attention to detail, strong communication skills, and the ability to work collaboratively are essential. Key Responsibilities Support customers in completing Housing Benefit claims accurately, ensuring all necessary information and documentation is gathered. Proactively engage with clients, including making outbound calls to progress claims and resolve queries. Provide sensitive and professional support to vulnerable residents, including those in temporary accommodation. Process high volumes of administrative work, including indexing and managing incoming post. Maintain accurate records, ensuring all data is correctly logged and up to date. Liaise with external stakeholders, including Temporary Accommodation providers, to coordinate key handovers and transitions. Work collaboratively with colleagues across Business Support Services to ensure smooth service delivery. About You We are looking for someone who can demonstrate: ✅ Housing Benefit knowledge Experience in Housing Benefit administration or similar environments. ✅ Excellent communication skills Confident in communicating with a wide range of customers, including making outbound calls and handling sensitive conversations. ✅ Strong interpersonal skills Able to work with empathy, patience, and professionalism when supporting vulnerable individuals. ✅ Teamwork and collaboration Comfortable working in a team environment and contributing to shared goals. ✅ Organisation and accuracy Skilled at managing high workloads with strong attention to detail. ✅ Stakeholder engagement Experience working with external partners and service providers. ✅ ICT proficiency Competent in Microsoft Office and internal systems for data processing and record-keeping. ✅ Time management and prioritisation Able to balance competing demands and meet deadlines in a fast-paced environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Housing Officer Location: West London (Office-Based) Rate: £29 per hour (Umbrella) Contract: 3-Month Ongoing Contract About the Role We are currently recruiting for an experienced Housing Officer to join a busy housing service in West London. This is an office-based role offering a 3-month ongoing contract, ideal for a confident professional who can hit the ground running. Key Responsibilities Manage a designated patch of general needs and/or temporary accommodation properties Deliver a high-quality, customer-focused housing management service Handle tenancy management matters including rent arrears, ASB, complaints, and breaches of tenancy Carry out investigations and take appropriate enforcement action where required Work closely with internal teams and external agencies to resolve housing issues Ensure compliance with housing legislation, policies, and procedures Maintain accurate records and case notes using housing management systemsEssential Requirements Proven experience working as a Housing Officer Strong knowledge of housing management, tenancy law, and best practice Experience managing ASB cases and tenancy enforcement Excellent communication, negotiation, and organisational skills Ability to work effectively in a fast-paced, office-based environment Available for an immediate or short-notice start How to Apply If you are an experienced Housing Officer looking for your next contract opportunity in West London, please apply with your CV for immediate consideration

Safer Communities Officer (Grade 9) Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: £23.05 per hour PAYE £30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer to support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are currenty recruiting for a Housing Solutions & PRS Officer (Universal Credit) to join a Local Authority. Location: Bridas House, Wandsworth (Fully office‑based) Contract Type: Temporary Hours: 36 hours Mon to Fri (09:00:AM - 05:00:PM Pay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the Role In this critical front‑line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high‑quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long‑term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's Temporary Accommodation Reduction Strategy, helping to shape future approaches to procurement, homelessness prevention, and private sector engagement. Top 3 Essential Skills Demonstrable experience assessing Universal Credit affordability Experience working within a local authority setting Experience sourcing and moving clients into private rented sector accommodationKey Responsibilities Source and Secure Private Rented Properties Identify suitable, affordable housing options within and outside of the borough, ensuring placements meet required standards and are financially sustainable for clients. Prevent and Relieve Homelessness Support clients in line with statutory duties, offering tailored solutions that promote housing stability and reduce risk of homelessness. Universal Credit Affordability Assessments Conduct detailed assessments to ensure affordability and sustainability of tenancies for clients in receipt of Universal Credit. Tenancy Sustainment and Advice Provide clients with practical guidance on budgeting, housing costs, and financial solutions to maintain long‑term tenancies. Landlord and Agent Engagement Build and maintain strong relationships with landlords, agents, and partners, negotiating terms and promoting the council's services. Contribute to Strategic Housing Initiatives Support project work relating to temporary accommodation reduction and private sector access. Legislative Compliance Offer accurate, up‑to‑date advice aligned with current housing legislation, including the Homelessness Reduction Act 2017, and ensure placements are suitable and compliant. Customer Service & Mediation Provide excellent customer service, resolving disputes and supporting positive outcomes for both clients and landlords. Property Health & Safety Identify and report property condition or safety concerns, ensuring compliance with relevant standards and regulations.Essential Skills, Knowledge & Experience Strong understanding of Universal Credit, housing affordability, and financial assessments Proven track record of working in a local authority housing environment Experience placing tenants into private rented sector accommodation Excellent communication, relationship‑building and negotiation skills Ability to meet and exceed performance targets Knowledge of the Homelessness Reduction Act 2017, suitability assessments, and statutory requirements Experience sustaining tenancies and advising on alternative financial solutions Confidence liaising with diverse stakeholders including clients, landlords, agents, and support services Good understanding of property health and safety requirements Ability to deliver high‑quality customer service and mediate to resolve issues effectivelyHow to Apply If you have the skills, experience and passion to make a meaningful impact in the housing sector, Adecco would love to hear from you. Please submit your CV and contact details to begin the application process. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Procurement and Lettings Solutions Officer London Borough of Richmond & Wandsworth Location: Bridas House, Wandsworth (Fully office‑based) Contract Type: Temporary Hours: 36 hours Mon to Fri (09:00:AM - 05:00:PM Pay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the Role Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for a Procurement and Lettings Solutions Officer. In this critical front‑line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high‑quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long‑term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's Temporary Accommodation Reduction Strategy, helping to shape future approaches to procurement, homelessness prevention, and private sector engagement. Top 3 Essential Skills Demonstrable experience assessing Universal Credit affordability Experience working within a local authority setting Experience sourcing and moving clients into private rented sector accommodationKey Responsibilities Source and Secure Private Rented Properties Identify suitable, affordable housing options within and outside of the borough, ensuring placements meet required standards and are financially sustainable for clients. Prevent and Relieve Homelessness Support clients in line with statutory duties, offering tailored solutions that promote housing stability and reduce risk of homelessness. Universal Credit Affordability Assessments Conduct detailed assessments to ensure affordability and sustainability of tenancies for clients in receipt of Universal Credit. Tenancy Sustainment and Advice Provide clients with practical guidance on budgeting, housing costs, and financial solutions to maintain long‑term tenancies. Landlord and Agent Engagement Build and maintain strong relationships with landlords, agents, and partners, negotiating terms and promoting the council's services. Contribute to Strategic Housing Initiatives Support project work relating to temporary accommodation reduction and private sector access. Legislative Compliance Offer accurate, up‑to‑date advice aligned with current housing legislation, including the Homelessness Reduction Act 2017, and ensure placements are suitable and compliant. Customer Service & Mediation Provide excellent customer service, resolving disputes and supporting positive outcomes for both clients and landlords. Property Health & Safety Identify and report property condition or safety concerns, ensuring compliance with relevant standards and regulations.Essential Skills, Knowledge & Experience Strong understanding of Universal Credit, housing affordability, and financial assessments Proven track record of working in a local authority housing environment Experience placing tenants into private rented sector accommodation Excellent communication, relationship‑building and negotiation skills Ability to meet and exceed performance targets Knowledge of the Homelessness Reduction Act 2017, suitability assessments, and statutory requirements Experience sustaining tenancies and advising on alternative financial solutions Confidence liaising with diverse stakeholders including clients, landlords, agents, and support services Good understanding of property health and safety requirements Ability to deliver high‑quality customer service and mediate to resolve issues effectivelyHow to Apply If you have the skills, experience and passion to make a meaningful impact in the housing sector, Adecco would love to hear from you. Please submit your CV and contact details to begin the application process. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Technical Scientific Officer - Public Health North West London | Permanent Salary: £39,276 per annum LinSocial Housing is currently seeking a Technical Scientific Officer - Public Health for a permanent opportunity with a well-established local authority in North West London. This is an excellent opportunity for a scientifically minded professional to join a busy Public Health and Public Protection team, supporting the delivery of vital services that help protect and improve the health and wellbeing of local communities. The successful candidate will play a key role in supporting scientific, technical and regulatory functions, ensuring services are delivered in line with legislative requirements, industry standards and best practice. Key Responsibilities: • Support the delivery of public health and scientific services Undertake technical, analytical and investigative work Assist with regulatory compliance and monitoring activities Analyse and interpret technical information and data Prepare reports and provide recommendations based on findings Support service improvement initiatives and best practice development Work collaboratively with internal departments and external stakeholders * Contribute to maintaining high standards of public protection and community well-being Requirements: • Background in Public Health, Environmental Health, Scientific Services or a related discipline Experience working within a local authority, public sector, laboratory, regulatory or compliance environment Strong analytical and problem-solving abilities Excellent written and verbal communication skills Ability to interpret complex technical information and present findings clearly Strong organisational skills with excellent attention to detail Ability to manage workload effectively and work independently where required * Eligible to work in the UK Benefits: • Permanent position Competitive salary of £39,276 per annum. Opportunity to make a meaningful impact on public health outcomes Career development and progression opportunities Supportive and collaborative working environment * Opportunity to work within a highly respected public sector organisation Location: North West London Contract Type: Permanent Salary: £39,276 per annum Start Date: August 2026 If you have experience within public health, environmental health, scientific services, regulatory compliance, technical inspection, laboratory services or a similar field, we would be keen to hear from you. Apply today with your updated CV or contact Loren Steinberg ((url removed)) at LinSocial Housing for a confidential discussion. Linsco is acting as an Employment Agency in relation to this vacancy

Safer Communities Officer Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: £23.05 per hour PAYE £30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer/ Community Safety Officer Anti-Social Behaviour (ASB) Officer Community Protection Officer Neighbourhood Safety Officer Enforcement Officer (Community Safety) Public Protection Officer To support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (SHDF) | Ealing / NW London | £22.57 per hour Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Here are the complete details for the Resident Liaison Officer role targeting the Ealing and North West London patch: THE OFFER Pay Rate: £22.57 per hour Contract Type: Temp-to-Perm (Clear path to a permanent staff contract) Base Location: Ealing (Field-based covering localised housing stock across North West London) Sector: Social Housing / Net-Zero Carbon Retrofit Travel: Fully mobile patch (Mileage / business travel expenses covered) Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF (Social Housing Decarbonisation Fund) contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process. Key Responsibilities: Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats). Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule. Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades). Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores. Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Prior experience on SHDF, EWI (External Wall Insulation), or domestic Retrofit works is highly advantageous. Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions

Resident Liaison Officer (RLO) Salary: Up to £32k + package Location: Kingston Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Kingston area. This role focuses on refurbishment projects and involves working in occupied properties and offices. As the key point of contact between residents and site teams, you will ensure residents are kept informed, access arrangements are in place, and any concerns are resolved promptly to help projects run smoothly. Key Responsibilities Act as the main point of contact for residents during works. Arrange appointments, property visits, and access requirements. Carry out resident visits and surveys where required. Keep residents updated on project progress and planned works. Work closely with site teams to ensure excellent customer service. Resolve queries and complaints professionally and efficiently. Maintain accurate records and update project trackers. What We're Looking For Full UK driving licence and access to a vehicle. Excellent communication and customer service skills. Strong organisational and problem-solving abilities. Comfortable using Microsoft Office and IT systems. Ability to manage multiple priorities and work independently. Experience in housing, construction, repairs, or customer-facing roles is desirable. Why Join Us? Competitive holiday allowance. Employee referral scheme. Training and development opportunities. Employee wellbeing support. Friendly and supportive team environment. If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Tenant Liaison Officer Twickenham Salary: £28,000 per annum Key Benefits Basic salary of £28,000 to £30,000 per annum Company car allowance £3,000 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break) Role & Responsibilities Support and consult with residents regarding works to their homes Work with vulnerable tenants accommodating any additional needs they may have Log and record data ensuring polies are procedures are followed in line with GDPR. Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email Work includes installation of air source heat pumps(heating), and EWI works Ensure a smooth process for tenants throughout work being undertaken Attend consultation events and answer questions Carry out resident inductions including scope of works, condition surveys and evidence photos About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks in the Northwest Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a tenant liaison office / resident liaison officer Full UK driving license. CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. #tlo #rlo #tenantliaisonofficer #resdientliaisonofficer #construciton #jobsinconstruction #construcitonjobs

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