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Intensive Housing Management Officer role focusing on housing management duties.

Resident Liaison Officer | Tenant Liaison | Social Housing | Retrofit & Decarbonisation | Temp to Perm Job Title: Resident Liaison Officer (RLO) – Estate Retrofit Location: Erith Area, Kent (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) Contract Type: Temp to Perm (Immediate contract start with a seamless route to a permanent role) Hours: Monday to Friday, Standard Day Shift (37.5 – 40 hours per week) Mandatory Requirements: Prior RLO / Social Housing Experience & Full UK Driving Licence with Own Vehicle Are you a passionate, people-focused Resident Liaison Officer looking for an exciting new challenge on a major green housing initiative We are thrilled to be hiring a dedicated RLO to lead resident communications for a brand-new retrofit scheme transforming an estate in the Erith area! This is a fantastic Temp to Perm opportunity to join a forward-thinking, growing contractor making real, sustainable improvements to local social housing. In this role, you will be the absolute heartbeat of the project—acting as the primary bridge between residents, site management, and specialist energy-efficiency trade teams during high-impact decarbonisation and fabric-first upgrades. Why You’ll Love This Opportunity! Transformative Green Project: Play a key role in boosting energy efficiency, lowering carbon footprints, and helping local residents save on energy bills. Great Temp to Perm Pathway: Immediate income via weekly pay, transitioning seamlessly into a stable, long-term permanent role. Competitive Earnings: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) + holiday accrual. Supportive & Energetic Team: Join a dynamic site setup where tenant satisfaction, high standards, and team collaboration come first! Key Responsibilities: Community & Tenant Engagement: Act as the main face of the project, delivering introductory letters, conducting resident inductions, and explaining upcoming retrofit works (insulation, ventilation, heating upgrades). Survey Coordination & Choice Selections: Carry out pre-start home assessments, guide residents through choices where applicable, and record special access or vulnerability requirements. Access Management: Work hand-in-hand with site supervisors and sub-contractors to schedule property access, keeping installation programmes strictly on track. De-escalation & Issue Resolution: Proactively resolve resident concerns, manage access refusals with empathy, and address day-to-day queries on-site before they turn into formal complaints. Documentation & Handover: Maintain detailed communication logs, complete customer satisfaction surveys, and guide residents through final property sign-offs. What We Are Looking For: Proven RLO Experience: Demonstrable history working as an RLO or TLO in social housing (experience with retrofit, Decent Homes, or planned maintenance schemes is ideal). Driver: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Erith patch. People Person: Outstanding communication skills, high empathy, natural conflict-resolution abilities, and a upbeat, professional attitude. Organized Mindset: Ability to handle paperwork, update site logs, and manage daily schedules efficiently. How to Apply: If you’re an experienced RLO ready to make a genuine impact on an exciting retrofit project in Erith, click APPLY NOW with your updated CV for immediate consideration! Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Retrofit, Decarbonisation, SHDF, PAS 2035, Social Housing, Housing Association, Erith, Bexley, Dartford, Kent, Temp to Perm

Client Local Authority in Havering Job Title Housing Solutions Officer Pay Rate £22.41 an hour PAYE/ £29.25 UMB Hours 36 Hours a week(Mon-Fri) Duration Initial 3 Month Contract Location Hybrid 2-3 days in the office; Dockside,Newham E16 Description Private rented solutions and rent deposit scheme Homelessness prevention, relief and main duty assessments and s184 decisions KEY DUTIES: • To deliver a comprehensive homelessness assessment, prevention and relief service in accordance with Part VII of the Housing Act 1996, the Homelessness Act 2002, Homelessness Reduction Act 2017 and associated legislation, statutory Codes of Guidance and relevant case laws., • To provide expert housing advice and statutory homelessness functions in accordance with Part VII of the Housing Act 1996, the Homelessness Act 2002, the Homelessness Reduction Act 2017 and associated legislation, Codes of Guidance and case law., • To manage a caseload of homelessness applications from initial approach through to statutory decision, ensuring that all duties are discharged lawfully, consistently and in a customer-focused manner., • To managing cases approaching cessation of homelessness duties, securing suitable private rented accommodation, sustaining existing tenancies and preventing homelessness through effective intervention, negotiation and partnership working., • To act as a key interface between tenants, landlords, letting agents, housing providers and Council services, promoting successful tenancy outcomes and preventing homelessness through early intervention, mediation and support. EXPERIENCE/KNOWLEDGE: • Experience managing homelessness, housing options, or other frontline housing caseloads. Good knowledge of homelessness legislation, particularly duties under Sections 188 and 193 of the Housing Act 1996, Parts 6 and 7 and the Homelessness Reduction Act 2017 as well as the Renters Right Act 2025. Experience making statutory housing decisions and preparing written notifications or case records. * Strong understanding of housing options, welfare benefits, tenancy law, and landlord and tenant responsibilities. o Housing Act 1996 Parts VI and VII. o Homelessness Reduction Act 2017. o Homelessness Code of Guidance. o Landlord and tenant legislation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Resident Liaison Officer – East London and Essex Company Description United Infrastructure is a leading infrastructure, construction and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining and connecting communities and critical infrastructure, creating a more sustainable and inclusive society. We are recruiting for a Resident Liaison Officer within our Social Infrastructure business. Working with social housing providers and public sector clients, we improve homes and communities through refurbishment, regeneration and building safety works. About the Role As a Resident Liaison Officer supporting our program, you will be a visible, approachable and reliable point of contact for residents throughout improvement works to their homes. From the first introduction through to completion and aftercare, you will explain what residents can expect, coordinate appointments and keep them informed as works progress. Working closely with site teams, subcontractors and the client, you will help resolve concerns and ensure commitments to residents are followed through. This is a varied, hands-on role combining home visits, time on site and administration. You will help deliver a positive resident experience while supporting the smooth delivery of works. Key Responsibilities Build positive relationships with residents through home visits, telephone calls, letters, newsletters and resident meetings. Explain planned works, timescales, likely disruption and any preparation required, providing timely updates when arrangements change. Complete resident profiles and relevant pre-start records, including property-condition photographs where required and with appropriate consent. Understand residents’ individual circumstances, communication preferences and support needs relevant to the works, including how other household members may be affected. Coordinate appointments with residents and delivery teams, understand barriers to access and follow up missed appointments or unsuccessful access attempts in line with agreed procedures. Listen respectfully to enquiries, concerns and complaints, work with the relevant teams to resolve issues and keep residents updated on progress. Recognise and report welfare or safeguarding concerns through the appropriate channels, maintaining confidentiality and professional boundaries. Work closely with site managers, subcontractors and client representatives to ensure resident commitments and agreed support arrangements are understood. Maintain accurate and timely records in Total Mobile and relevant trackers, including visits, communications, appointments, photographs and outstanding actions. Support completion, handover and aftercare, ensuring residents receive relevant information and user guidance and that outstanding issues are followed up. Encourage honest resident feedback and participation in customer satisfaction surveys, sharing opportunities to improve our service. Follow health and safety and lone-working procedures, use required equipment and report unsafe conditions promptly. About You Previous experience as a Resident Liaison Officer or within social housing or property services would be beneficial, but it is not essential. We welcome applicants with transferable experience in customer service, community engagement or other public-facing roles. You will bring: Clear, confident verbal and written communication, with the ability to explain information in plain English. Empathy, patience and respect for people from different backgrounds and with different needs. Confidence in managing sensitive conversations and expectations calmly and professionally. Strong organisational and time management skills, with the ability to prioritise workloads and follow through on commitments. A practical approach to problem-solving and the judgement to recognise when support or escalation is needed. Good IT skills, attention to detail and a willingness to learn systems such as Total Mobile. Discretion when handling personal and sensitive information. The ability to work independently while maintaining effective communication with the wider team. Above all, you will understand that we are working in people’s homes. You will care about the resident experience and take pride in doing what you say you will do. Travel Requirements The role requires regular travel across East London and Essex. A full driving licence and access to your own vehicle are required. What We Offer A competitive salary and benefits package. Opportunities for career development and progression. A varied role where you can make a practical difference to residents and their communities. If you are an experienced Resident Liaison Officer or a customer service professional looking to bring your skills into property services, we would like to hear from you

Step into a rewarding permanent HR Officer role offering excellent benefits, genuine career development and the opportunity to shape HR practices across a growing, purpose-driven housing organisation. This is a fantastic opportunity for an experienced HR Officer, HR Advisor or People Advisor who has strong generalist HR experience, with extensive hands-on Employee Relations experience and the confidence to independently manage ER matters from start to finish. You will become the first dedicated HR professional within the group, supporting three complementary brands across private sector leasing, supported living and charitable housing initiatives. Reporting directly to the Group Managing Director, you will take ownership of key HR processes while receiving additional support from an experienced external HR Consultant. IMPORTANT – Office-Based Role & Immediate Start. This is a full-time, office-based position in Ilford. There is no flexibility for hybrid or remote working. The successful candidate must be based within a reasonable and commutable distance of Ilford and be comfortable working from the office on a full-time basis. The organisation is also looking for someone who is available to start immediately, or who has a very short notice period. A strong Employee Relations background is essentialThis is not a predominantly recruitment or HR administration role. The successful candidate must have extensive practical experience in Employee Relations, including independently managing complex and sensitive cases. You must have demonstrable experience of managing: Disciplinary processes from end to end, including investigations, evidence gathering, meetings, outcome letters and follow-up actions Performance management processes and Performance Improvement Plans (PIPs) from end to end Grievances and employee complaints Absence and attendance management Probation and capability matters Conduct and behavioural issues Providing confident HR advice to managers throughout the process Ensuring HR processes are fair, consistent and compliant with UK employment legislation and the ACAS Code of Practice You should be able to demonstrate that you have personally owned and managed ER cases through to resolution, rather than simply providing administrative or coordination support. In this HR Officer position, you will be: Leading recruitment activity across the group, from drafting job adverts through to onboarding Managing safer recruitment processes, including DBS checks, references and right-to-work checks Acting as the first point of contact for Employee Relations matters and providing confident HR advice to managers and employees Managing disciplinary cases from initial investigation through to final outcome Managing performance issues and Performance Improvement Plans (PIPs) from start to finish Managing grievance, absence, capability, conduct and probation matters Advising managers throughout ER processes and ensuring appropriate documentation is maintained Ensuring HR processes are consistent with UK employment law, company policies and the ACAS Code of Practice Maintaining accurate HR records and personnel files using Breathe HR Supporting the review and implementation of HR policies and procedures Maintaining training matrices and supporting employee development opportunities Supporting apprenticeship programmes and liaising with training providers Providing HR and PA support to the Group Managing Director and senior management team I’d love to speak to anyone who has: A minimum of CIPD Level 3 in HR Practice, or an equivalent recognised HR qualification – CIPD Level 5 is highly desirable Extensive generalist HR and Employee Relations experience Proven experience independently managing disciplinary cases from end to end Proven experience managing performance issues and Performance Improvement Plans from end to end Experience managing grievances, absence, capability, conduct and probation matters The confidence to provide practical HR advice to managers and employees at all levels Strong knowledge of UK employment law, the Equality Act 2010 and the ACAS Code of Practice Experience managing safer recruitment processes, including DBS and reference checks Excellent written and verbal communication skills, particularly when dealing with sensitive and complex employee matters Excellent organisational skills and the ability to manage a varied workload independently Experience using an HRIS platform such as Breathe HR or similar Previous experience within housing, supported living, care or another regulated/social sector environment would be advantageous Available for an immediate start or able to commence at very short notice Based within a reasonable commuting distance of Ilford and able to work full-time from the office This HR Officer role is offering the following benefits: £40,000 per annum Permanent contract Full-time, office-based position in Ilford 25 days’ annual leave plus 8 bank holidays, increasing with length of service An additional day of paid leave for your birthday Workplace pension scheme with employer contributions Direct access to the Group Managing Director and senior leadership team Support from an experienced external HR Consultant Genuine scope to shape HR practices across a growing organisation Travel & Location: The successful candidate will be based full-time in the organisation’s Ilford office, providing shared HR support across three growing brands operating within housing, supported living and community-focused services. If this HR Officer role sounds like your next step and you have the strong Employee Relations experience required to manage disciplinary and performance cases from end to end, apply now or contact Ryan Stewart on (phone number removed) or email (url removed) for more information