2hrs Monday, Wednesday, Friday. After office hours key job. All equipment provided. Adjacent to Romford market. £14.00 per hour
To assist the TMO’s Manager in providing: MUST have experience in Housing, managing tenancies, signing up new tenants. 1. Walkabout of the estate checking grounds & blocks raising any concerns 2. Answering telephone enquires 3. Answering e-mails and general enquiries 4. Contacting H.I.H when tenants need repairs which are not dealt with by the T.M.O. 5. Dealing with Caretakers/maintenance team when repairs are needed on site 6. Processing work/job sheets for repairs and updating PC 7. Maintaining P.I.M.I reports for HiH 8. Contacting applicants for viewings 9. Property viewings with applicants 10. Arrange and complete tenancy reviews 11. Arranging for electrical Inspections/gas inspections 12. Photocopying, laminating, scanning, emails 13. Arranging settling in visits/tenancy viewings and new sign-ups. 14. Liaise with S.N.T police team on Estate issues 15. Letters to Residents regarding overflows, rubbish, parking, etc. 16. Speak/Confronting residents on A.S.B, dropping of litter, dog fouling or any issues/complaints raised 17. Liaise with caretakers on cleaning, grounds maintenance, repairs 18. Running the office in the absence of the Manager on annual leave, sickness, meetings or away from the office. 19. Photographing incidents or objects relating to A.S.B. 20. General office duties if required 21. Clutter reporting / checks using Photobook / Havering tablet
conduct regular inspections of equipment to prevent breakdowns document maintenance activities and maintain accurate records of repairs liaise with tenants, landlords and maintenance team Providing administrative support to the estate agency team Handling tenants enquiries via phone, email, and in person General office duties to ensure smooth daily operations liaising with existing tenants and landlords in regards to maintenance issues manage maintenance issues train tenants on the app to report repairs carry out quarterly inspection Requirements: Previous experience in administration (preferably in real estate, but not essential) Excellent communication and organisational skills Ability to multitask and work under pressure Proficiency in Microsoft Office and CRM systems A proactive and customer-focused attitude MUST have a driving licence and preferably a car Benefits: Career growth in a reputable estate agency Supportive and friendly work environment