Housing officer jobs in RuislipCreate job alerts

Housing Officer Hourly Rate: £30.06 (Umbrella) Location: Chalkhill, London Job Type: Temporary, Hybrid (Flexible Working) We are recruiting on behalf of a prominent housing provider for a Housing Officer to manage and coordinate housing and estate services within a defined geographical patch in Chalkhill, London. This role requires a proactive individual who can drive and is committed to delivering high-standard services that meet the diverse needs of customers. Day-to-day of the role: Develop and maintain local multi-agency links to deliver efficient, coordinated services. Manage complaints effectively and maintain high customer service standards. Engage with local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders. Lead tenant and resident associations, ensuring satisfactory outcomes for residents and the organisation. Conduct regular estate inspections and monitor service contracts to ensure high standards. Manage complex tenancy and lease-related issues, including handling anti-social behaviour (ASB) cases and tenancy enforcement. Conduct viewings, manage new tenancy sign-ups, and ensure the well-being of new customers.Required Skills & Qualifications: Strong communication skills, both written and verbal. Experience managing Leasehold & shared ownership tenures. Knowledge of housing and anti-social behaviour related legislation, including service charges. Ability to build and sustain working relationships with key stakeholders. Proven record of delivering excellent customer-focused services. Must have a driving licence as considerable independent travel is required.To apply for this Housing Officer position, please submit your CV your relevant experience and why you are interested in this role

Local Housing Officer Location: Wembley Chalk Hill Estate Rate of pay: £29.12 per hour (Umbrella) Job Type: Temp rolling contract (37.5hrs per week)We are seeking a dedicated Local Housing Officer to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.Required Skills & Qualifications: Essential experience within a Housing Management / Senior Housing Officer role Essential car user (driving licence and own vehicle) Proven experience in a social housing setting Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required.To apply for the Local Housing Manager position, please submit your CV for review

Howells Solutions Limited is seeking a Resident Liaison Officer to support a Social Housing planned works programme in Northolt. The role focuses on building positive relationships with residents, providing information during refurbishment and major works, and addressing complaints promptly.

The Private Sector Housing Officer position with Pertemps, based in Harrow, involves hybrid working for the London Borough of Harrow. This temporary contract offers £41.24 per hour via umbrella. You will inspect privately rented homes, addressing complaints concerning disrepair, overcrowding, and statutory hazards. Responsibilities include ensuring landlord compliance with housing legislation and assisting residents to secure safe accommodation. Your professional judgement will be crucial when evaluating properties against the Housing Act 2004. The role demands a thorough understanding of current regulations and a proactive approach to enforcement. Working patterns offer flexibility, blending site visits with remote casework. This is a contract for an experienced officer ready to contribute immediately to community standards. Job Title: Private Sector Housing Officer Location: Hybrid working, London Borough of Harrow Payrate: £41.24 per hour (Umbrella) Contract Opportunity Are you an experienced Private Sector Housing Officer looking for your next contract opportunity. The London Borough of Harrow is seeking a knowledgeable and proactive housing professional to join their team and help improve housing standards across the borough. This is an excellent opportunity to work within a dynamic local authority environment, ensuring compliance with housing legislation and supporting residents in accessing safe and suitable accommodation. • Carry out inspections of privately rented residential properties., • Investigate complaints relating to housing conditions, disrepair, overcrowding, and statutory nuisances., • Enforce housing legislation including the Housing Act 2004 and associated regulations., • Assess and identify Category 1 and Category 2 hazards under the Housing Health and Safety Rating System (HHSRS)., • Prepare and serve statutory notices and undertake enforcement action where required., • Work with landlords, tenants, managing agents, and other stakeholders to improve housing standards., • Provide advice and guidance regarding private sector housing legislation and best practice., • Maintain accurate records and prepare evidence for legal proceedings where necessary., • Experience working within a Private Sector Housing or Environmental Health team., • Strong knowledge of housing legislation, including the Housing Act 2004 and HHSRS., • Experience undertaking property inspections and enforcement activities., • Excellent communication and negotiation skills., • Ability to manage a varied caseload and prioritise workload effectively., • Competent in producing reports, notices, and case records., • Full UK driving licence and access to a vehicle is desirable. For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited ''investor in people'' which is reflected across our business in length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow and Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. #J-18808-Ljbffr

Triumph Consultants Ltd is recruiting a Homelessness Officer to join the Housing Needs and Support team in Wembley. The role focuses on supporting clients with Private Rented Sector Offers, with a 3-month contract and hybrid working arrangements in Wembley (HA9 0FJ). The officer will assess housing needs, apply relevant homelessness legislation, and manage complex cases while aiming to secure suitable accommodation and discharge duties where possible. #J-18808-Ljbffr

Reed Specialist Recruitment seeks a Local Housing Officer to cover Wembley Chalk Hill Estate.

Pertemps Recruitment Partnership is seeking a Private Sector Housing Officer for Harrow, offering hybrid working and a contract role. The role focuses on inspecting privately rented homes, handling disrepair complaints, and enforcing housing standards under the Housing Act 2004. You will assess hazards under HHSRS, engage with landlords and residents, and provide guidance on housing legislation. A flexible, proactive stance is essential for this local authority position. #J-18808-Ljbffr

We are looking for experienced PRSO Officers (Private Rent Sector Offer) to support households owed a full housing duty by securing suitable private rented accommodation and managing cases through to successful housing outcomes. PRSO (Private Rent Sector Offer) Officer. PRSO (Private Rent Sector Off

LB Hillingdon is seeking an Income Maximisation Officer to join the housing service on a contract basis. The role focuses on maximising rental income, reducing rent arrears, and supporting tenant accounts through proactive engagement and robust case management. Key duties include negotiating repayment plans, conducting home visits, and collaborating with Housing Benefits and Welfare teams to resolve arrears while ensuring tenancy sustainment and positive resident outcomes. #J-18808-Ljbffr

Morgan Hunt UK Ltd is recruiting an Income Maximisation Officer on behalf of a local authority housing service. The role focuses on maximising rental income, reducing arrears and supporting tenancy sustainment through proactive engagement and robust case management. The post holder will liaise with residents, council departments and external agencies to identify causes of arrears, set up sustainable repayment plans and provide guidance on benefits and financial support. #J-18808-Ljbffr

Triumph Consultants are looking for a Homelessness Officer to work within the Housing Needs and Support team, to support clients with Private Rented Sector Offers. Contract is for 3 months in Wembley, HA9 0FJ. Homelessness Officer Pay Rate: Up to £31.35 per hour PAYE, DOE Hours per week: 37 Monday - Friday, normal working hours Location: Wembley, HA9 0FJ Hybrid working. No details given. Assume 2 or 3 days per week in office. No DBS required • Comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness and experience of providing innovative advice and solutions when dealing with complex and difficult cases, • Comprehensive knowledge of the Housing Act 1996, Part 6 & 7, as amended, housing needs issues, related legislation and case law., • Knowledge of the impact of the Localism Act 2011 and the ability to discharge duty to homeless households into the Private Rented Sector, • A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in a London council, • Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment., • Strong negotiation and skills and proven ability to influence people in order to bring about desired outcomes., • Undertake assessment of clients' circumstances taking into account relevant legislation including but not limited to the Localism Act 2011, the Homelessness (Suitability of Accommodation) (England) Order 2012, Homelessness (Suitability of Accommodation) (England) Order 2003 and the Homelessness Code of Guidance., • Wherever possible clients are housed as close as possible in the local area and where this is not possible, that an appropriate, suitable and affordable accommodation that meets the family’s needs is offered pursuant to fulfilment and cessation of the council’s housing duty wherever such accommodation is available, • Deal with a range of such cases, including complex cases which may be subject to judicial review and ombudsman enquiries., • Focus on managing the supply, upkeep and occupancy of the Private Rented Sector Offers up to the time at which a re-application is no longer an option. This may include facilitating managed moves to optimise property use. Reference: Brent 000B 5653 / 1 Homelessness Officer Job Ref: 000B 5653 / 1 Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. #J-18808-Ljbffr

Based : Basingstoke office; Site Based covering Rickmansworth, Harrow, High Wycombe, Chelmsford and surrounding areas. Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Working in a tenanted social housing environment, delivering an exiting new retrofit scheme including Solar Panels, loft insulation, ventilation, storage heaters, window and door replacements Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. Mainly site based role, with office presence on a weekly basis to complete administration tasks. • Attractive salary & benefits to suit you, • 27 Days Hols & BH – option to buy or sell holidays, • Company pension scheme – up to 7.5%, • Car Allowance or Fleet Van, • We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more…., • Responsible for supporting site or contract with liaison between customers, clients and wider community, • Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’, • Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act, • Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment, • Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team, • Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments, • Carry out site visits with client and customers, • Dealing with complaints and resolving concerns in a positive manner, • Initiate/generate technical instructions, site notes and other site observations, • Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts, • Manage any reporting required for the Contracts, • Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do Working as a Contract Liaison Office, experience in communication is key along with confident presentation skills, ideally in a tenanted social housing environment. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence and a DBS check will be completed Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 128-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role. Contract Liaison Officer (Fixed term contract) #J-18808-Ljbffr

Act as Contract Administrator, Manager, or Supervising Officer for mechanical service‑related contracts. We are looking for a dedicated Contract and Quality Manager to play a key role in ensuring our housing stock remains safe, secure, and fully compliant with all statutory and regulatory requirem

Resident Liaison Officer - Social Housing Planned Works. We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to d

Contract: Permanent Sector: Social Housing / Planned Maintenance At the Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact. We are looking for an experienced Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works in Westminster. You will be responsible for maintaining strong relationships with residents, providing clear information about works and helping ensure projects are delivered with minimal disruption to the community. Act as a key point of contact for residents throughout planned works. Provide clear and timely information about works and programme timescales. Arrange access to properties and coordinate appointments. Carry out resident visits and maintain regular communication. Respond to resident queries, concerns and complaints. Investigate issues and coordinate appropriate resolutions. Liaise closely with Site Managers, subcontractors and project teams. Maintain accurate records of resident interactions. Use relevant business systems to record communications and updates. Identify vulnerable residents and additional support requirements. Support resident meetings and engagement activities. Assist with community and social value initiatives. Monitor customer care issues and ensure they are resolved within agreed timescales. Support the delivery of a positive resident experience throughout the programme. Previous experience in resident liaison, housing, customer service, construction or a similar role. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Confident working with residents in occupied properties. Ability to handle complaints and sensitive situations professionally. Strong organisation and administration skills. Full UK driving licence. Social housing experience. Planned maintenance or refurbishment experience. Experience working in occupied properties. Construction or retrofit experience. Experience supporting vulnerable residents. Community engagement or social value experience. Training and career development opportunities. Opportunity to work on established social housing programmes. #J-18808-Ljbffr

Driving Licence: Full UK Driving Licence Required We are currently recruiting for an experienced Income Maximisation Officer to join a local authority housing service on a contract basis. The successful candidate will be responsible for maximising rental income, reducing rent arrears and supporting the effective management of tenants' accounts through proactive engagement, early intervention and robust case management. The postholder will work closely with residents, internal council departments and external agencies to identify and address the causes of rent arrears, establish sustainable repayment arrangements and support residents experiencing financial hardship. This is a customer-focused role requiring someone who can balance effective income collection with a strong commitment to tenancy sustainment and positive resident outcomes. • Manage a caseload of rent arrears cases, taking proactive action to prevent arrears from escalating., • Maximise rental income through effective income collection, monitoring and case management., • Undertake early intervention with tenants who fall into arrears and identify appropriate support and solutions., • Contact tenants by telephone, email, letter and through face-to-face engagement to discuss rent accounts and arrears., • Negotiate realistic and sustainable repayment arrangements with tenants., • Monitor repayment agreements and take appropriate action where arrangements are not maintained., • Identify residents experiencing financial hardship and make appropriate referrals to internal and external support services., • Work collaboratively with Housing Management, Housing Benefits, Universal Credit, Welfare Reform and other relevant teams to resolve rent account issues., • Undertake home visits where appropriate to engage with residents and support tenancy sustainment., • Provide clear advice and guidance to tenants regarding rent payments, arrears, benefits and available financial support., • Take appropriate recovery action in line with legislation, council policies and procedures., • Prepare cases for further recovery or legal action where appropriate, ensuring all relevant information and evidence is accurately recorded., • Maintain accurate and up-to-date records of all customer contact, actions and outcomes., • Monitor individual caseloads and ensure cases are progressed within agreed timescales., • Contribute to achieving income collection, arrears reduction and tenancy sustainment targets., • Work with external agencies and partner organisations to support residents and improve collection outcomes., • Attend meetings, community locations and other venues as required to engage directly with residents., • Ensure all activity is undertaken in accordance with relevant legislation, policies, procedures and data protection requirements. The successful candidate will have: • Previous experience working within a Housing Income, Rent Recovery, Rent Arrears or Income Maximisation team. • A proven track record of successfully managing and reducing rent arrears., • Experience negotiating repayment arrangements and working with tenants experiencing financial difficulties., • Experience managing a significant caseload independently and prioritising competing demands., • Experience working towards and achieving income collection or arrears reduction targets., • Good knowledge of housing income collection and rent recovery processes., • Experience working collaboratively with internal departments and external agencies., • Experience undertaking home visits and/or community-based resident engagement., • Strong written and verbal communication skills., • The ability to deal confidently and sensitively with challenging conversations., • Strong organisational and case management skills., • A customer-focused approach with the ability to balance income recovery with tenancy sustainment., • Experience working within a local authority or social housing environment., • Knowledge of Housing Benefit and Universal Credit., • Understanding of welfare reform and the impact of financial hardship on tenants., • Experience of preparing cases for legal or formal recovery action., • Experience using housing management and rent accounting systems., • Knowledge of relevant housing legislation and income recovery procedures. Due to the community-based nature of the role, the successful candidate must hold a full UK driving licence and be willing to travel within the local area. The postholder will be required to undertake home visits, attend meetings and engage directly with residents in the community as part of their responsibilities. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role. #J-18808-Ljbffr

Salary: 27,274 - 29,071 per annumRevenues and Benefits Telephony Officer Permanent - 37 hours per week (Full Time) 27,274 - 29,071 per annum The South Worcestershire Partnership, hosted by Malvern Hills District Council, provides a Revenues and Benefits service for Malvern Hills, Worcester City and Wychavon Councils from our offices in Pershore. We are responsible for the billing and collection of Council Tax and Business Rates and for the effective processing claims for Housing Benefit / Council Tax Reduction. We are recruiting a Contact Centre Officer to deliver information and guidance on all Council Tax, Housing Benefits and Council Tax Support, Business Rates and Recovery services for the three partner Councils. You will be dealing with telephone calls, our Live Chat service, written and face to face enquiries. These are versatile, busy and demanding roles which requires an in-depth knowledge and experience of Benefits and Revenues. Although experience is desirable, a comprehensive training plan will be delivered. With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to go the extra mile for our customers. If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you. About you If you are the right person for these roles, you should have: Excellent verbal and written communication skills, with a strong customer focus Ability to learn, interpret, apply and explain all legislation and guidance appropriate to the post Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data Be able to deal with difficult situations Self-motivated, enthusiastic, and be able to deal with a varied workload Be able to demonstrate commitment to delivering the Councils values of great customer service, openness and accountability, innovation and improvement and fairness and respect. Responsible for championing and demonstrating the Councils Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example. What we can offer Our staff are at the heart of what we do and are key to ensuring we deliver Our Council Plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as: Excellent pension scheme with employer contributions Generous annual leave entitlement with options to purchase additional annual leave Committed training programme and development opportunities Onsite nursery with 20% staff discount Discounted Gym and swim membership Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services Cycle to Work scheme Employee Discounts with a range of companies including EE and the Kaarp discount scheme. We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with the possibility of some agile working as part of the role after the probation period. To discuss the post or for further information, please email Sophie Spencer on Please note: Malvern Hills District Council does not currently offer sponsorship for candidates without the Right to Work in the UK. Closing date: Sunday 18 October 2026 Interview date: Thursday 22 October 2026 Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised. Attached documents Malvern Hills District Council plan Job Description Employee Benefits Location: Pershore

Essential Employment is seeking a PRSO Officer in Wembley to discharge statutory housing duties by completing detailed, composite assessments and offering affordable private rented sector options.

We are recruiting a Complaints Resolution Officer to join the Complaints Team and provide excellent customer service, liaise with customers and investigate complaints in line with the Housing Ombudsman's Complaint Handling Code. An understanding of the principles of fair complaint handling and the i

Chime Housing is seeking a Complaints Resolution Officer to join the Complaints Team. You will investigate complaints, engage with customers, and ensure fair, timely responses in line with the Housing Ombudsman's guidelines.

Novus Property Solutions is seeking a Contract Liaison Officer to support sites in Rickmansworth and surrounding areas, based from the Basingstoke office.The role is a fixed-term contract until March 2027, typically 37.You will act as the primary liaison between customers, clients and communities, d

We are seeking a person centered and proactive individual to join our Operations team as a Housing Engagement Officer to act as the point of contact between IronOak and its residents. Act as a first point of contact for housing managers and the housing team requiring day to day support with warnings