Trabajos housing officer en SheffieldCrear alertas

Resident Liaison Officer\n\nLocation: Sheffield\nContract: 6 month contract\nHours: Monday-Friday, 8:00am-4:30pm\nRate: Flexible - dependent on experience\n\nThe Role\n\nAn exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 6 month basis, with the possibility of extension.\n\nYou will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.\n\nThe role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.\n\nKey Responsibilities\n\nAs a Resident Liaison Officer, your duties will include:\n\nLeading resident and community engagement activities and building strong local relationships\n\nCommunicating clearly with residents about upcoming works, timelines, and expectations\n\nActing as the main point of contact for resident enquiries, concerns, and feedback\n\nCoordinating access arrangements to support project delivery\n\nResolving access or resident-related issues promptly, escalating where appropriate\n\nMaintaining accurate records of communications, access agreements, and issue resolution\n\nEssential Requirements\n\nPrevious experience in a similar role\n\nAbility to handle sensitive situations with professionalism and empathy\n\nStrong communication, resilience, and negotiation skills\n\nProficient in Microsoft Office\n\nFull UK driving licence and access to a vehicle\n\nDesirable Experience\n\nPrevious experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role\n\nExperience working within the social housing sector\n\nIf you're an experienced Customer Liaison Officer looking for a new opportunity with long-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Social Housing Complaints Officer. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders. For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on.