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Housing Solutions Officer - Early Intervention & Prevention Specialist We are excited to announce this opportunity to join our Housing Team as a Housing Solutions Officer- Prevention. This role is designed to prevent homelessness at the earliest opportunity and will involve proactively engaging with customers who may be at risk of becoming homeless, providing targeted outreach work to those facing... ZIPC1_UKTJ

Service Charge & Rent Officer Permanent Full-Time (37 hours per week) Role Overview: We have an exciting opportunity for a Service Charge & Rent Officer to take a lead role in managing service charge and rent processes across a housing portfolio of 7,000+ homes, including homeowners, freeholders, estates, and garages. This role is responsible for ensuring accurate administration, compliance, and clear communication of service charges and rent applications, while working collaboratively across departments and with external managing agents. Key Responsibilities: • Liaise with internal departments (e.g., Housing, Asset) to gather data and ensure budgets accurately reflect service delivery costs, • Issue annual rent and service charge notifications in line with regulatory requirements and best practice, • Provide clear, transparent breakdowns of charges, including explanations for cost changes, • Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts), • Manage estate-based charges, utility billing, and service charge arrangements, • Ensure all statutory obligations are met, including service charge certification and reporting, • Respond to resident queries, explaining charges clearly and professionally, • Work with and oversee third-party managing agents where applicable, • Support policy and procedural updates in line with legislative changes, • Contribute to service improvements using data insights and performance monitoring Your Experience • Proven experience in service charges, rents, or similar roles within housing/property management, • Experience managing complex service charges, estate charges, and diverse rent models, • Strong understanding of leasehold management and Section 20 consultation processes, • CIH Level 2 (or above), or working towards (desirable) Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.

Executive Services Administration Support Officer \n Hybrid Homeworking with office base in Norwich \n Full time, 37 hours per week (Monday to Friday) \n Starting Salary at £28,785 per annum, with future progression opportunities to £30,622 per annum \n Fixed Term Contract until June 2027 \n \n About the role \n We have an exciting opportunity for an Administration Support Officer to help support our Executive Services Team on a temporary basis. This role requires a candidate who has experience dealing with confidential administration and is a very organised individual to help support senior management. \n Some of the main duties of the role will be to: \n\n • Provide confidential administrative support to the Executive Assistant to the CEO and Chair, wider PA team and Leadership Group members.\n, • Support diary management, meeting arrangements, travel and accommodation bookings, training and conference bookings.\n, • Assist with invoice payments, credit card statement processing and maintaining efficient digital filing systems.\n, • Provide ad hoc administrative support to senior managers, including organising meetings, taking notes and supporting the preparation of reports.\n, • Assist with the administration of Board, panel and committee meetings, including arrangements, attendance, note taking and follow-up tasks.\n, • Work proactively, managing own workload and priorities effectively.\n\n For full details on the role, please see the job description. \n \n About you \n We are looking for an individual that has a minimum of 5 GCSE’s (Grade C / Level 4) or equivalent in Mathematics and English, as well as excellent verbal and written skills. A strong administration background with a minimum of 3 years proven experience and knowledge of using Microsoft packages is essential. \n The ideal candidate will be organised and have the ability to maintain and handle confidential information in a sensitive manner. \n A driving licence and access to own vehicle is essential as travel is required. \n All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. \n \n About Us \n Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. \n Our team are provided with the tools to work from home as well as supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich) \n We offer staff many great benefits such as: \n\n • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.\n, • Generous contributory pension scheme.\n, • Access to an Employee Assistance Programme to support you when you need it.\n, • Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.\n, • Utilities allowance to support hybrid home workers.\n, • Lots of training opportunities.\n, • And many more – Please see our benefits document available on our website!\n\n \n For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org. \n Closing date: midnight on Thursday 16 July 2026

Income Recovery Officer Hybrid Homeworking but travel to Kings Lynn and surrounding areas required Full Time, 37 hours per week (Monday to Friday) Starting Salary at £36,255 per annum, with future progression opportunities to £38,567 per annum, plus Essential Car User Allowance of £4,548 per annum Permanent Contract About the role We have an exciting opportunity for an Income Recovery Officer to join our team covering our West patch (Kings Lynn and surrounding areas down to Newmarket). The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, whilst having the ability to organise and prioritise a busy workload. This role plays a vital part in the success of Broadland Housing Association and is a key role in preventing homelessness and improving life opportunities, so we are looking for someone who is enthusiastic, personable and with knowledge / experience in welfare benefits and income collection. The role involves: • Maximising the Association’s income in respect of rent and service charge collection., • Minimising rental and service charge loss for the Association through effective case management of arrears., • Completing thorough income and expenditure assessments to achieve affordable and achievable repayment plans., • Assisting Tenants to maximise their own income., • Working closely with our Tenancy Support Service to ensure tenancy sustainment and to improve life opportunities., • Maintaining effective relationships with Partner organisations, Local Authorities, and other agencies to ensure Tenants fully benefit from services either provided directly or via other organisations. For full details on the role, please see the job description . About You The successful candidate will have: • A minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, • Excellent communication skills, a positive outlook and a can-do attitude., • Knowledge of tenancy agreements, housing legislation and welfare benefits., • Experience of multi-agency/partnership working and experience working with customers face to face is also required. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. About Us Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. Our team are provided with the tools to work from home as well as supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (TBC) We offer staff many great benefits such as: • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day., • Generous contributory pension scheme., • Access to an Employee Assistance Programme to support you when you need it., • Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks., • Utilities allowance to support hybrid home workers as well as home-working equipment reimbursement., • Lots of training opportunities., • And many more – Please see our benefits document available on our website! For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on and leave a message or email: Closing date: midnight on Monday 29 June 2026

About the RoleWe are looking for an organised and customer-focused Lettings Coordinator to join a Empty Homes & Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently. \nAs a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey.\n\nKey Responsibilities\nCoordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities.\nAct as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service. \nLiaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed timescales. \nArrange inspections, appointments, and viewings with outgoing and incoming customers. \nVerify, process, and accurately maintain records and documentation relating to lettings and empty homes. \nAssess applicants' initial suitability for properties, including gathering and reviewing landlord references. \nCoordinate and raise repair orders and void works with contractors to ensure homes meet required standards. \nMonitor performance against service standards and KPIs, contributing to continuous improvement initiatives. \nMaintain compliance with information governance, audit requirements, and relevant policies and procedures.\n\nAbout You\nWe're looking for someone who is highly organised, adaptable, and passionate about delivering outstanding customer service. Ideally you will have worked within a lettings or housing role previously.\n\nEssential Skills & Experience\nPrevious experience in a customer service or administrative environment.\nStrong communication and interpersonal skills. \nGood literacy and numeracy skills. \nGCSEs (or equivalent) in English and Mathematics. \nProficient in Microsoft Office applications.\nAbility to manage a busy workload, prioritise effectively, and work to tight deadlines. \nStrong diary management and scheduling skills. \nA collaborative team player with a customer-first mindset.\n\nWhy Join Us?\nThis role offers an hourly rate of £17.14 per hour inclusive of holiday, and you will receive pay on a weekly basis. This is a fully office based role in Norwich, offering great training and support from the team.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Service Charge & Rent Officer Permanent Full-Time (37 hours per week) Role Overview: We have an exciting opportunity for a Service Charge & Rent Officer to take a lead role in managing service charge and rent processes across a housing portfolio of 7,000+ homes, including homeowners, freeholders, estates, and garages. This role is responsible for ensuring accurate administration, compliance, and clear communication of service charges and rent applications, while working collaboratively across departments and with external managing agents. Key Responsibilities: • Liaise with internal departments (e.g., Housing, Asset) to gather data and ensure budgets accurately reflect service delivery costs, • Issue annual rent and service charge notifications in line with regulatory requirements and best practice, • Provide clear, transparent breakdowns of charges, including explanations for cost changes, • Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts), • Manage estate-based charges, utility billing, and service charge arrangements, • Ensure all statutory obligations are met, including service charge certification and reporting, • Respond to resident queries, explaining charges clearly and professionally

Check out the role overview below If you are confident you have got the right skills and experience, apply today. Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This xrnqpay is an excellent opportunity for a housing professional with exper Please click on the apply button to read the full job description

• Social housing complaints, • Housing Ombudsman Social Housing Complaints Officer Remote working 6 week contract (potential for further extension) 37.5 hours per week £15.07 per hour plus holiday or £19.50 per hour Umbrella You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on

Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management.If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people