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Customer Service Administrator\n\nNorwich\n\nFrom £28k per annum dependent on experience\n\nStaffing Innovations are working with a successful and forward thinking engineering company in Norwich that is leading the way in its field. With significant expansion this is an exciting time to be joining the business.\n\nWe are looking for an experienced Customer Service Administrator with a background in engineering or trade counter operations to join this successful team.\n\nKey Areas of Responsibility\n\n * Assisting the sales department with orders and queries.\n\n * Monitoring sales emails and distributing as required.\n\n * Obtaining price and availability from suppliers.\n\n * Set up new parts and prepare quotations for sales team.\n\n * Turn sales quotations into active sales orders.\n\n * Raise sales orders for field sales team's customers\n\n * Collating, analysing and reporting on sales information to the business as follows:\n\n * Stock management (purchasing, demand forecasting, supplier relations, goods-in, inventory control & organisation.)\n\n * Liaising with couriers/brokers, researching rates, tracking orders globally, filing parcel enquiries and claims.\n\n * Maintaining stock levels and parts storage for retail, trade and workshop needs.\n\n * Placing orders, receiving/unpacking deliveries, liaising with suppliers, organisation of the parts storage area and stock taking.\n\n * Researching new product lines, locating alternative products & forecasting demand to maintain consistent supply of products.\n\nThe Successful Customer Service Assistant will have the following:\n\n· Ability to work within strict standards and procedures.\n\n· Ability to understand and follow instructions.\n\n· Good communications skills.\n\n· Ability and aptitude to learn. Flexible and adaptable.\n\n· Demonstrate a positive "can do" approach to work.\n\n· Ability to function well within a team environment.\n\n· Adhere to company Quality, Health, Safety policies.\n\n· Customer and Quality Focus.\n\nMonday to Friday\n\n40 hour week 8.30 to 5.00 with a ½ hour lunch break.\n\nThe company offers many benefits to its team:\n\n25 days holiday plus statutory days.\n\nAuto enrolled pension scheme at 3% company contribution – following probationary period.\n\n3 x Life insurance Cover – following probationary period.\n\nFree Tea & Coffee\n\nFree parking on site.\n\nIf this role is of interest, please send a full up to date CV to Claire @ Staffing Innovations

Job Title: Administration Assistant\nLocation: Norwich\nSalary: 25-30k\n\nRole Overview\nMy client are seeking an experienced and highly capable Administration Assistant to support our rapidly growing business. This will be a fast-paced role, suited for a candidate with impeccable communication skills, a high level of customer care, excellent attention to detail and significant degree of IT literacy.\nThe successful candidate will report to the Administration Manager and partake is all administrative functions the business requires, from customer facing to back-room office management. This role requires a strategic thinker who is also comfortable executing a multitude of different activities simultaneously whilst being able to react quickly to sudden changes.\n\nKey Responsibilities\nKey responsibilities for the role will include, but not be limited to the following:\n• Contact new customers registering via our website and guide them through the onboarding process.\n• Clearly explain the benefits and process of our products over the phone, responding confidently to queries.\n• Prepare contracts, legal documentation, and supporting paperwork with a high level of accuracy and attention to detail.\n• Liaise with external legal representatives to coordinate contract reviews and finalisation.\n• Meet with customers at our premises to facilitate contract signings and provide a professional, welcoming experience.•\nProvide ongoing customer support throughout their journey, including post-completion follow-up.\n• Schedule installation works, site surveys, inspections, and ongoing monitoring visits, ensuring effective diary coordination and communication between clients and operational teams.\n• Act as Front of House at our busy Norfolk site, managing visitors, incoming calls, and general enquiries.\n• Provide general administrative support across the business to ensure smooth day-to-day operations.\n\nSkills & Experience\nEssential\n• Demonstrable experience in an administrative support role, providing comprehensive assistance to senior staff and wider teams. Experience managing diaries, coordinating meetings, preparing documentation, maintaining records, and ensuring smooth day-today office operations.\n• Strong customer service background, with experience handling enquiries via phone, email, and in person. Confident in managing expectations, resolving queries efficiently, and dealing professionally with challenging or sensitive situations while maintaining a positive client experience.\n• Excellent written and verbal communication skills, with proven ability to draft high-quality correspondence, reports, meeting minutes, and client communications with accuracy and attention to detail.\n• Experience supporting a busy office environment, including prioritising workloads, meeting deadlines, organising travel and events, processing invoices, and maintaining filing systems (both electronic and paper-based).\n• Highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable learning new systems quickly. Experience using databases, CRM systems, or document management systems to maintain accurate records.\n• Comfortable working in a fast-paced, hands-on environment, demonstrating flexibility and initiative to support changing priorities and business needs.\n\nTechnique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency

We are seeking a proactive and organised Marketing Assistant to support the delivery of marketing and communications activity across the Cultural Services team. The role has a strong focus on digital channels, including website and social media, alongside providing on‑site marketing support for cultural venues and events. This is a varied, hands‑on role, ideal for someone with a keen interest in arts, culture, and audience engagement. We’re looking for someone with previous experience working with digital content management systems and sharing content on digital channels, who is familiar with social media and email marketing. Previous experience in an arts context would be beneficial. ___: • A variety of learning and development opportunities via a range of sources and methods, • Access to the highly valued ___ (LGPS), • Additional Voluntary Contribution (Shared AVC) Scheme, • Agile and Flexible working, • Annual leave purchasing scheme, • Annually negotiated pay and award progression, • Confidential advice and support via an Employee Assistance Programme, • Cycle to Work Scheme, • Family friendly policies, • Flexible Bank Holidays, • Free swimming at CCC swimming pools, • Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time), • Gym Membership salary sacrifice scheme, • Home & Electronics salary sacrifice scheme, • Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more, • Professional Membership Fees paid for, dependent on role, • Relocation Assistance may be payable in approved cases, • Staff reward and recognition framework- including annual staff awards ceremony, • Subsidy for public transport Working Pattern: 3 days a week Contract: Permanent Salary: £29,540 - £32,061 per annum (City Pay Band 3), pro rata for part time. Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly. More Information: You can click on the links here to find out more information about ___, ___, our ___, ___ or ___. If you would like an informal chat, please contact Tom Dickinson via Application Process: To be considered for this role,click ‘Apply Online’ and submit an application. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

The Digital Communications Assistant will support the Digital Communications Manager in the planning, creation, and delivery of digital communications across the organisation's online channels to support the overall business objectives. Digital Communications Assistant.

The Digital Communications Assistant will support the Digital Communications Manager in the planning, creation, and delivery of digital communications across the organisation's online channels to support the overall business objectives. Digital Communications Assistant.

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