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A place to create moments that matter Salary: FTE £30,878 per annum, pro rata (£16.97 per hour) Location: Peterborough - fully onsite during training, moving to hybrid afterwards. Contract: 12‑month fixed term, part‑time (17.5 hours per week). Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role They're looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes. You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure they remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following their policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with their customers. Your work won’t just resolve complaints - it will help shape better services for the future. If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, they'd love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878 per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman., • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially., • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes., • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. They've got big ambitions and they're looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more., • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about., • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further., • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind., • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance., • Career development – From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more – they'll help you grow and succeed. They're Committed to Inclusion They believe diversity makes them stronger and they're committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know – they'll make it happen. Because this isn’t just a workplace – it’s a place to belong. Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. If you’re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-226 378

We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview:As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Job Description Join the Team as a

Housing Standards Officer needed!£44 per hourRiverbank, EX39Monday - Friday 9am - 5pmTill May2026Job Purpose The post-holder will be responsible for protecting tenants, improving housing conditions, ensuring landlord compliance and delivering early interventions to prevent homelessnessMain Duties a

Contract Type: Fixed Term Contract-6 monthsPurpose of the Role:Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area. Job Title: Housing OfficerLocation: HampshireSalary: £28,000-£35,000Hours: Monday-Friday 40 hours per week 8. The Housing Of

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills?Housing management and housing advice activities form part of this role, along with supporting clients to empower them to resolve their problems to reach positive ou

Experience in homelessness, housing options, or housing advice. Deliver prevention and relief duties across a range of housing options. Strong knowledge of housing legislation and case law.

Housing Solutions Review Officer. Service: Housing Needs / Homelessness Reviews. Fast-paced environment for experienced officers who like responsibility.

A charity organization in London is seeking a Contracts and Partnerships Officer to manage relationships with key funders while supporting a program for vulnerable residents.

A temporary staffing agency is seeking an Income Officer in Greater London. The successful candidate will handle income collection, manage debt prevention, and respond to customer enquiries related to housing income.

A leading recruitment agency in the United Kingdom is looking for a Housing Solutions Reviews Officer to manage statutory reviews and appeals regarding homelessness decisions. You will ensure decisions comply with legal standards, provide support to Housing Officers, and represent the Council in leg

A registered social landlord in the UK is seeking an ASB & Legal Officer to work within the Housing Management team.

A regional social housing provider in West Yorkshire is seeking a Legal Officer to manage housing disrepair cases. The role demands strong housing litigation knowledge and collaboration with stakeholders for legal advice and support.

This is an exciting opportunity for a ASB & Legal Officer working within the Housing Management team, covering the Staffordshire/Moorlands area. Our top 2 priorities are Safe Environments and Passionate people within our YHG plan – as an ASB & Legal Officer, you will play a key role in this by imp

A local authority in the United Kingdom is looking for an experienced Private Housing Standards Officer to join their Housing Standards team on a temporary basis. The role requires strong knowledge of private sector housing legislation and HHSRS inspections, along with proven enforcement experience.

A recruitment agency is seeking a Homelessness Prevention and Solutions Officer for a hybrid role based in Twickenham. This full-time position involves providing comprehensive housing advice, assessing homelessness applications, and managing a caseload under statutory guidelines. The ideal candidate

We are recruiting an experienced Senior Housing Benefits Officer to support a local authority Housing Benefits service. Senior Housing Benefits Officer. This opportunity is well suited to candidates with prior Housing Benefits experience or a background within a local authority or housing associatio

Housing Liaison Officer needed in Haringey.

Connect2Luton are excited to recruit a Health & Safety Officer - Housing Asset Client on behalf of Luton Borough Council. Report to the Housing Asset Manager on issues and implications arising from the points above and prepare reports for the senior management team as requested.

The role includes assessing needs, identifying housing solutions, and collaborating with partners.

As a Retirement Living Officer, you will provide an effective Enhanced Housing Management service to all residents living in a retirement housing environment. Job Title : Retirement Living Officer. We currently have a great opportunity for a Retirement Living Officer to join our Care Plus team on a

The successful post holder will be working at a remote sheltered housing officer site. Must be flexible about work location as may be required to work in different locations across the city to deliver the Housing Service. Deliver an enhanced housing management service which continually improves the

An organization focused on housing solutions is seeking a Retirement Living Officer based in Stafford. The role involves providing an Enhanced Housing Management service, ensuring maintenance and safety within retirement housing, and delivering excellent customer service.

The role involves home assessments to address housing-related barriers, close collaboration with health and housing professionals, and effective management of complex cases. Ideal candidates will have experience in housing or health settings, strong communication skills, and the ability to maintain

Are you a Housing Solutions Officer looking for your next assignment? Enfield Borough Council are currently looking for a Housing Solutions Officer to join their team. Housing Solutions Officers will support households in temporary accommodation, dealing with a wide range of issues, from queries, co

This is a full‑time temporary position where you will be instrumental in providing housing advice, assessing housing needs, and delivering tailored housing solutions. Are you passionate about helping vulnerable households and have a customer‑centric approach? If you thrive in a busy environment

Experience in housing needs assessment and decision making under the Housing Act. We are seeking an experienced Housing Needs Officer to join a busy local authority team in Berkshire. You will be responsible for assessing homelessness applications, carrying out robust homelessness decision making un

Neway International is seeking a Housing Liaison Officer to join our client based with the London Borough of Haringey. The Housing Liaison Officer will be part of a team delivering a high‑quality, consistent, and flexible service to tenants. Haringey Council provides a wide range of housing servic

Housing Solutions Officers will support households in temporary accommodation, dealing with a wide range of issues, from queries, complaints, housing advice, disrepair, and ASB. You will proactively help residents find housing solutions and move on from temporary accommodation into private rented ho

A leading recruitment agency is seeking a proactive Housing Officer to deliver exceptional housing management services in the Okehampton, Tavistock, and Cullompton areas. Candidates must have experience in social housing and strong communication skills.

A housing organization in the United Kingdom is seeking an Independent Living Officer to manage the Independent Living Service. Responsibilities include intensive housing management and ensuring excellent service delivery to clients.

You will be responsible for line management of 2 x housing options officers, a temporary accommodation officer, a triage and allocations officer and housing options support officer whilst maintaining a caseload of clients. Providing line management responsibility to housing options officers, the tri

A leading housing organization in the UK is seeking a Supported Housing Officer to provide personalized services for residents in supported housing.

A local government authority in Greater London seeks a Voids Officer to manage the voids process for council-owned properties. Candidates should possess strong organisational and communication skills, along with a keen understanding of social housing issues.

The private sector housing team is currently a small group of people passionate about improving conditions in the private rented sector of our Borough. You have applied skills in environmental health practice—conducting investigations and inspections, supporting property licensing, and using housi

Sheltered Housing Support Officer. We are currently looking to develop the service and wish to appoint a part time Sheltered Housing Support Officer who will have the commitment and flexibility to ensure this valuable service is delivered to the high standards our customers expect and deserve. As a

To undertake any duties appropriate to the grading of this post, as requested by the Housing Solutions Team Leader, the Service Manager – Housing Solutions, Head of Housing Solutions or another manager within the Housing Needs Service. To develop and maintain a positive relationship with clients,

The post holder will play a key role in supporting the Housing Services Team Leader to deliver all housing management functions, with a particular focus on coordinating repairs and maintenance activity. Support the Housing Services Team Leader in delivering housing management functions. My Blackpool

Derventio Housing Trust is at the forefront of housing and support services. If you are interested in this position, please email jobs@derventiohousing.

We are recruiting for 2 vacancies for Local Housing Officers based in:. As a Local Housing Officer at AHS, you’ll build strong relationships with our residents, showing up consistently and treating every situation with fairness and respect. As a Local Housing Officer, you will be expected to be lo

A local authority agency in England is seeking an experienced Housing Needs Officer to assess homelessness applications and manage a complex caseload. Responsibilities include delivering Housing Duty in line with relevant laws and providing excellent housing advice.

A leading public sector recruitment firm is seeking a Housing Options Officer in London. In this role, you will assess homelessness applications and deliver effective housing solutions while managing a varied caseload. Strong knowledge of housing legislation and excellent communication skills are es

You will work closely with hospital discharge teams, community health professionals, and housing colleagues to ensure housing issues are identified early and solutions are progressed without delay. Previous work within housing, health, or social care settings, with a strong understanding of how hous

Independent Housing UK Ltd is a registered charity that provides intensive housing management and tenancy support to vulnerable adults. Will be trained and coached in IHLUK procedures and policies, familiarised with procedures and seek advice from the housing manager when required. Ensure all housin

We are looking to recruit an enthusiastic and customer focused Housing Officer into our Sheltered Housing Services for Older People Team to deliver a quality customer focused service. Job Description and PersonSpecification - GR4 - RM-00037072-Sheltered Housing Officer-Job Description (1) (1). You w

People SC Solutions is recruiting aHousing Administrative Officerto work for our client based inNorthwest Londonand join their busy team. Trainee Housing Needs Officer – North West London. Trainee Housing Needs Officers.

Post Title: Sustainable Housing Support officer. Experience of providing housing support to people who have experienced homelessness across a range of projects, including Housing First, Dispersed, Shared Accommodation and Private Rented Sector. About the job Sustainable Housing Support Officer.

A local government authority in Trafford is seeking a Housing Enforcement Officer to enforce housing legislation and ensure compliance with standards. Responsibilities include inspecting private sector housing, investigating complaints, and licensing properties. Candidates should have experience in

We have a great opportunity to join Sovereign Network Group (SNG) as a Disrepair Officer within our Property Services – in our Herts Team on a Fixed Term (12 month) basis.