Trabajos housing officer en PeterboroughCrear alertas

Social Housing Complaints Officer.You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.You will be providing responses to complaints both verbally and written, responsible for supporting cust

As a Housing Officer, you’ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. Strong understanding of housing regulation and the ability to apply this in practice. Confidence using housing manage

Housing Officer £38,746.40 (plus car allowance of £2,750) per year Hybrid - Peterborough Permanent, Full Time At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you’ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you. Salary: £38,746.40 (plus car allowance of £2,750) per year Contract: Permanent, full time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Peterborough office. This role requires travel in and around the Peterborough area. Snapshot of your role Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation. Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases. Minimise voids and support efficient re-letting of properties while maintaining high standards. Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies. Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance. Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods. Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload. What we’re looking for CIH Level 3 qualification, or willingness to work towards it. Proven experience in estate and neighbourhood management within a housing environment. Experience of managing people, including providing direction and performance support where required. Strong understanding of housing regulation and the ability to apply this in practice. Experience of building effective relationships with local authorities and external partners. Confidence using housing management systems and maintaining accurate records. Ability to work flexibly across a large geographical area and prioritise a varied workload. * A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations. DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 7 June Interviews in Peterborough: 12 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference

A place to create moments that matter Salary: £30,878 per annum, £16.97 per hour Location: Hybrid, Peterborough (fully onsite during training) Contract: Permanent and 12 month Fixed Term opportunities, full-time Hours: 35 hours per week, Monday to Friday between 8am and 5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role We’re looking for a customer-focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes. You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well-written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You’ll be working in a fast-paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution-focused approach. By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future. If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you. About you • You’ll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. • You’ll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. • As we adhere to a regulated process with defined timescales for handling complaints, you’ll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. • Strong influencing and stakeholder engagement skills are essential, as you’ll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. • Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. A place to build a future We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays (pro-rata for part time), an extra day for your birthday, and the option to buy more. • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance. • Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed. This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do. We’re Committed to Inclusion We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Complaints Handler, Customer Resolution Specialist, Housing Complaints Advisor, Complaint Investigator, and Resident Liaison Officer. REF-(Apply online only)

We're growing in the Dorset area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. The Role:As a Housing Officer, you'll be the visible and proactive within your community.

Housing Officer (Dispersal Accommodation). If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Cornwall then please get in touch. Experience working in housing, support work, or a similar role.

We are looking for a Housing Officer to cover the following patches:. Stonewater is a leading housing provider. You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally.

PERMANENT PRS Housing & Lettings Officer. PRS Housing & Lettings Officers.

We're looking for a proactive, people-centred Housing & Tenancy Sustainment Officer. As a Housing Officer, you'll work directly with individuals and families who may be at risk of homelessness, supporting them to build stability, independence, and ensure they continue to sustain their tenancy agreem

Neighbourhood Housing Manager/Senior Officer. The Housing Officer will be the key point of contact on the ground for residents within their patch, addressing local issues, enforcing tenancy conditions, and supporting community cohesion in line with Eastend Homes’ values. Experience in housing or e

A well-established and community-focused housing provider is seeking an experienced Housing Officer on a temporary basis to support customers across a varied housing patch. As a Housing Officer, you will deliver a comprehensive housing management service, managing a range of tenancies and estate-rel

North East Lincolnshire Council is seeking an Affordable Housing Officer to manage exciting projects related to social and affordable housing. The ideal candidate will have experience in planning or affordable housing, strong organizational abilities, and excellent communication skills.

Clarion Housing Group is seeking a candidate for a new role based in Kent, working hybrid from Haywards Heath, Maidstone or Leatherhead.

SNG (Sovereign Network Group) is seeking a Housing Officer to join their team in Dorset.

Clarion Housing Group is seeking five confident Neighbourhood Response Officers to manage properties across North London.

This is a fantastic opportunity to join a busy Housing Enabling and Development team delivering a range of affordable housing, temporary accommodation and acquisition projects across the district. We are currently partnering with a Local Authority in Devon to recruit a Housing Development Officer on

To investigate and manage corporate, housing, and Ombudsman complaints, ensuring timely, high-quality responses that meet statutory and corporate requirements. Investigate and resolve complex corporate, housing, and Ombudsman complaints in line with policies, procedures, and regulatory requirements.

Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We are committed to improving housing standards and ensuring residents have access to safe, secure and high-quality homes. With over 30,000 private rented homes in the borough and rising expectations fol

CIH International Housing Group is seeking a Private Sector Housing Officer to join their Strategic Housing Team in Northumberland. The ideal candidate will be proactive and knowledgeable, championing improvements in housing standards. This full-time role involves property inspections, working with

Essex County Council is supporting Harlow District Council in recruiting a temporary Housing Officer for 3–6 months. The Housing Officer will manage estate and tenancy duties, ensuring support for residents and upholding council policies. Applicants should have proven experience in housing managem

Vox Network Consultants is seeking an experienced Housing Officer for a contract role based in West London. The position requires proven experience in housing management and tenancy law, along with strong communication and organisational skills. Responsibilities include managing properties, handling

Amarval Partners Ltd is hiring a Housing Officer in East London to meet tenant demands and handle various issues.

Operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team; act as the first point of contact regarding complaints about disrepair, licensing, unlawful eviction and harassment from tenants in the Private Rented Sector; promote

YMCA West London is seeking a dedicated team member for the Housing and Support team. In this role, you'll ensure exceptional housing and support services, providing a warm welcome as the first point of interaction for residents and visitors.

People Solutions is looking for an Administrative Housing Needs Options Officer to support their client in Colindale. This role is critical in helping households avoid temporary accommodation while adhering to statutory housing duties. The successful candidate will provide high-quality housing asses

Handling complaints and ensuring compliance with the Housing Ombudsman Code. A relevant housing qualification (or willingness to work towards one).

The Wrekin Housing Group Limited is seeking a dedicated individual to join our domiciliary care service in Cannock.

A London-based council service is seeking a Temporary Accommodation Income Officer to support vulnerable residents in managing rent accounts.

CIH International Housing Group is seeking two Housing Officers covering various areas in the South East of the United Kingdom. Ideal candidates will have experience in housing management and strong communication skills.

We are seeking an experienced Housing Benefit Audit Officer to support a key project focused on reducing an audit backlog. This is an excellent opportunity for a highly skilled professional with specialist knowledge in Housing Benefit subsidy and audit processes to contribute to a focused, high-impa

People Solutions is recruiting a Housing Needs Officer for a client based in Colindale, Greater London.

A leading recruitment agency is seeking a Housing Benefit Appeals Officer for a client in North West London. The role involves processing appeal submissions, preparing documents for court, and providing technical knowledge on Housing Benefit legislation.

Proven experience working as a Housing or Tenancy Officer within a local authority or housing association setting. Public Sector and Government / Social Housing. I am partnering with an organisation within the Public Sector and Government to recruit an experienced, resilient, and proactive Tenancy O

We have an exciting opportunity for a successful candidate to join Torbay Council’s Housing Standards and Environmental Protection team as an Environmental Health Officer/Housing Specialist (Housing Standards Supervisor). Environmental Health Officer/Housing Specialist (Housing Standards Superviso

You will be responsible for triaging complaints, assessing the urgency and nature of cases, and allocating matters to the relevant Private Sector Housing Officers or Enforcement Officers. Private Sector Housing, Enforcement and Housing Regulation. An interest in Private Sector Housing, tenancy servi

The Honeycomb Group is seeking a Tenancy Sustainment and Floating Support Officer in Cheshire, North West, UK.

This is a customer-facing role requiring direct contact with customers to provide housing advice and assistance to help resolve their housing difficulties. The ideal candidate will have a strong working knowledge of homelessness legislation and housing policy, alongside the ability to effectively pl

Strong knowledge of the Housing Act 2004, HHSRS, and housing enforcement legislation. Investigating housing complaints, disrepair cases, and poor housing conditions. Environmental Health Officer (Private Sector Housing).

Housing Officer (North/West Yorkshire). Experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.

Nottingham City Council is seeking a Social Lettings Officer Ex Offender Specialist to enhance accessibility to private sector housing and prevent homelessness. The role requires strong knowledge of housing legislation and experience working with Ex Offenders. Responsibilities include collaborating

Essential Employment is seeking a Housing Officer in Kingston upon Thames to deliver an integrated housing service targeting older and vulnerable tenants. This full-time position is temporary and requires a proactive approach to housing management while working closely with other teams and community

We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residen

Fawkes & Reece London is seeking a Resident Liaison Officer for a 6-month temporary to permanent role based in Wirral.

Our client in East of Central London is currently recruiting for a Private Sector Housing Officer to join a high-performing team on a 6-month extendable contract. This is an excellent opportunity for an experienced housing professional to take on a varied and impactful caseload within private sector

We are recruiting for an experienced Enforcement Officer to join a busy Public Protection & Regulatory Services team within a South London local authority.

MMP Consultancy is seeking a Housing Officer to join a Local Authority in East London. In this role, you will provide a customer-focused service for tenants, ensuring housing schemes are well managed and environments maintained. The ideal candidate will have knowledge of housing legislation and a co

Essex County Council is seeking a Housing Admin Support Officer (Homelessness) to support Rochford District Council on a temporary contract. This position requires delivering outstanding customer service and assisting the Housing Options service with homelessness legislation.

Experience in a Housing Association or Local Authority setting is desirable but not essential. We’re looking for a Customer Accounts Officer, to bring strong organisational skills, proactive and willingness to get stuck in to support residents through financial challenges.