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Our client is seeking a Family Solicitor or experienced Legal Executive to join their Cambridgeshire office. This Family Lawyer role offers an excellent salary of circa £55,000 plus benefits, agile working arrangements, and the chance to step into an established caseload of private family law work. With the current solicitor due to retire next year, this position provides a smooth transition and clear progression opportunity. About the Firm My client is a well-established law firm with a strong reputation in family law. They offer a supportive working environment, modern working practices, and a commitment to developing their people. Family Lawyer — Position Overview You will take over an existing caseload of private family law matters, ensuring clients continue to receive high-quality advice and service. This is a fantastic opportunity to grow and develop the department in a stable, progressive environment. Key Responsibilities of the Family Lawyer Managing a caseload of private family matters, including divorce, finances, and children’s arrangements Building and maintaining strong client relationships Ensuring a seamless transition of existing clients and cases Supporting the growth and development of the family law department Requirements of the Family Solicitor / Legal Executive Qualified Solicitor or Chartered Legal Executive with strong family law experience Proven ability to handle a varied caseload with minimal supervision Excellent communication and client care skills Motivated, organised, and committed to providing high-quality legal advice The Benefits for the Family Lawyer Salary circa £55,000 plus benefits Agile working to support work–life balance Generous holiday allowance and pension scheme Health cash plan and other perks Clear path to progression, taking over from a retiring solicitor If you’re a Family Lawyer ready for your next step, apply today. Alternatively, contact Marcus Stevens at Law Staff quoting reference 37378. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED.

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. Graduate Quantity Surveyors, VolkerStevin are hiring for this years Commercial Graduate intake. This is an amazing opportunity to join a Tier 1 Civil Engineering company and begin your career with an industry leading business that will allow you to grow and flourish. Our Recruitment Process We want to make our recruitment process as straightforward and transparent as possible. Once you've submitted your application, here's what you can expect: Application Review - Our early careers team will review your application to assess your suitability for the programme. Assessment Centre and Interviews - A day of practical exercises, group tasks, or technical discussions followed by an interview with one of our recruiting managers. This will be held in April at our Head Office in Preston. Offer - We'll contact successful candidates with an offer and provide full details of the next steps. We aim to keep candidates informed throughout the process and will provide updates at each stage. Graduate Quantity Surveyor overview: Reporting to the Quantity Surveyor/Project Surveyor or Senior Quantity Surveyor, the Graduate QS is required to assist Quantity, Project Quantity Surveyors and Senior Surveyors in their duties. TENDER: Assist the Bid team as appropriate, tasks could be: Compilation of Subcontractor enquiry documentation Comparison of returned Subcontract quotations Recording and archiving of all tender documentation for project handover PRE-CONSTRUCTION: Be involved where possible with the tender handover to the project team Understand the project you are working on and relevant constraints Review of tender offer and the tender documents - develop an understanding of the content and meaning Review our tender book allowances, risk and scopes - develop and understanding of the content and look to identify additional areas of risk and scope Understand the Subcontract/self delivery split of the works to be delivered Assist with the reallocation of the tender book allowances where necessary Understand the tender program, constraints and logic Subcontract and Consultants management: Assist in the accurate measurement of the subcontractors works Ensure records are kept of subcontractors work and validate the legitimacy of any account records provided by the subcontractor Prepare sub-contract payment notices for approval Produce subcontract payments for approval on the basis that the work has been carried out in accordance with the contract and to the correct quality Ensure subcontract payments are based on accurate valuation, are made timely and the correct governance and approval process is followed Assist in the compilation of specific subcontractor liabilities and accruals Commercial General: Cost, Value & Cash: Project Controls/Contract Knowledge and Administration OTHER: Promote equal opportunity, inclusion and diversity in recognition of the differences that exist between all people irrespective of race, colour, religion, nationality, ethnic origin, sexual orientation, gender including transgender, age, disability, marital status including civil partnerships or part-time status. About you Required Qualifications / Expertise Essential: To have undertaken at least one year industrial work placement as a trainee QS (if Graduate QS) Continued professional development (CPD) Full UK Driving Licence Flexibility in your working locations as VolkerStevin are a National Business that operates on projects Nationwide. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-DL1 TPBN1_UKTJ

Head of Customer Contact - Repairs A place to make a difference Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type: Permanent Hour: 35 hours per week, Monday – Friday between 8am and 6pm With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families. We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent. About the role We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs). What you’ll be doing: • Leading the repairs contact centre to deliver a consistent, customer centred service • Managing performance, quality and colleague engagement • Working closely with contractors and technical teams to improve the end to end customer journey • Using data and insights to develop reporting and drive service improvements • Influencing how customers connect with us in the future • Building on a strong foundation to evolve and elevate the service Salary The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • CIH qualification or willingness to work towards • Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment • Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities • Previous experience of developing and coaching a team, managing performance and embedding a positive team culture • Expertise in contact centre resource planning methods • Financial and budget awareness, with the ability to monitor resources and manage costs. • Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals • Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages • Experience in performance management, dispute resolution, and driving team success through KPIs. A place to build a future We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance. • Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed. We’re Committed to Inclusion We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager REF-(Apply online only)

Our well-established Peterborough based client are seeking an experienced Sales Manager to join them on a full-time permanent basis, working Monday – Friday 8.45am - 5.15pm. In this key leadership role as Sales Manager, you will be responsible for driving new business, retaining existing clients, and managing a successful sales team. You will play a pivotal role in shaping sales strategy and supporting continued business growth. This is primarily an office-based role with a requirement to travel to clients site as required. As a Sales Manager you will be required to:- • Lead, motivate, and manage a sales team to meet and exceed targets, • Develop and implement effective sales strategies, • Drive new business opportunities while maintaining strong client retention, • Manage stakeholder relationships, • Provide regular performance reviews, coaching, and development support, • Support and train Stakeholders ensure activity is conducted within regulations, • Produce management information and performance reports for senior stakeholders, • Oversee accurate checking and authorisation of commission payments, • Provide competitor and market intelligence to inform business decisions, • Attend management and sales meetings as required, • Travel as necessary to meet clients, brokers, and introducers To be considered for the Sales Manager role you will have:- • Proven experience in insurance or financial services sales, • Previous experience in a sales management or team leadership role, • Strong understanding of FCA-regulated environments, • Excellent communication, organisational, and leadership skills What’s On Offer • Competitive salary up to £45,000 depending on experience, • 31 days holiday (increasing with service to 38 days incl. Bank Holidays), • On-site parking, • Employee rewards schemes, • Cash benefits linked to life cover, • Ongoing learning and development opportunities Apply without delay? Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

Job Role: Accounts Assistant Job Type: Perm/Full Time Salary: Dependent on skills and experience Location: Peterborough A fantastic opportunity has arisen for an Accounts Assistant to join our specialist and experienced Building Services company providing to the Energy, Food Processing and Pharmaceutical Industry with a unique service. We provide a unique service from concept, advising and partnering with our clients to ensure the correct mechanical and electrical solution bespoke to their needs. Job Role The Accounts assistant Accounts Junior financial and administrative support, including processing invoices, managing accounts payable/receivable, reconciling bank statements, and assisting with payroll and financial reporting. Key responsibilities involve maintaining accurate records, ensuring data accuracy, managing petty cash, and supporting the Senior Accountant with various financial tasks to ensure compliance with policies and standards. Job Role and Responsibilities: • Monthly Payroll using Sage 50 Payroll, • Pension enrolment and management, • Preparation of monthly payment run for Financial Director, • Monthly sales invoicing, • Match day reconciliation, • Cash float reconciliation, • Analyse financial information and flag/solve any discrepancies Skills and Qualifications • Excellent proficiency with Microsoft Office Suite especially Excel is essential for this role, • Attention to detail and to ensure data accuracy and identify discrepancies, • Excellent communication skills

Infinity Recruitment is delighted to be supporting our locally based Peterborough client in the search for a talented, creative hands-on Marketing Manager to join their established and growing business. This is a fantastic opportunity for a proactive, creative individual looking to take ownership of marketing activities and lead a small, dynamic team. Fully officed based position working Monday to Friday 8.45 - 5.15. About the Role As Marketing Manager, you’ll play a pivotal role in shaping and executing both digital and traditional marketing strategies. This is a fully office-based position, offering variety, creativity, and leadership responsibilities within a supportive environment. Key Responsibilities: Develop and implement effective marketing strategies and campaigns Manage and monitor multi-channel campaigns (traditional and digital) Create engaging content across social media, newsletters, and PR Drive lead generation initiatives and oversee PPC activity Analyse performance and ROI of campaigns Conduct competitor and market analysis Lead and mentor a small team, delivering 1-2-1s, appraisals, and ongoing support Collaborate with external agencies where required Skills & Experience: To be successful in this role, you will have: Proven experience in both digital and traditional marketing Strong copywriting and social media management skills A creative mindset with excellent communication skills Team leadership and workflow management experience Hands-on experience with PPC and content strategy Experience of B2C and B2B environments Working within a FCA regulated environment would be desirable What’s On Offer: Competitive salary up to £45,000 depending on experience 31 days holiday (increasing with service to 38 days incl. Bank Holidays) On-site parking Employee rewards schemes Cash benefits linked to life cover Ongoing learning and development opportunities Ready to Apply? If you're ready for a new challenge in a varied and rewarding marketing role, apply today – applications are reviewed as received. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

Commercial Funding Manager Location: Peterborough (Office Based) Salary: £50,000 – £65,000 per year Bonus: Performance-based, with OTE of £70,000 – £90,000+ Job Type: Full-time, Permanent Trade Mastermind is seeking a Commercial Funding Manager to take ownership of the post‑sale funding process and ensure fast, efficient cash conversion. This is a commercially driven role focused on managing business lending, coordinating with brokers, overseeing documentation, and ensuring that cash is received promptly and in line with business targets. In this role, you will take signed customer contracts and manage the full funding cycle from approval to drawdown and final settlement. You will be responsible for selecting the appropriate funding routes—primarily business loans, iWalker, Premium Credit, and MRR as a last resort—while working closely with approved brokers and lenders to drive applications forward. You will actively chase progress, remove blockers, resolve delays, and ensure each case meets lender criteria and compliance requirements, including collecting and validating accounts, ID, KYC information, and other documentation. Success in this position depends on your ability to manage cases efficiently, communicate confidently, and consistently deliver against targets. The role requires strong organisational skills, experience in commercial finance or funding operations, and the ability to work with brokers and lenders while meeting clear performance metrics. A solid understanding of business lending products, lender criteria, KYC and AML processes, and funding documentation is essential. This is a results-focused role and will not suit someone looking for low‑responsibility or purely administrative work. It is also not suitable for individuals uncomfortable with chasing outcomes, being measured on performance, or working within a structure of clear accountability. Please note that you will not provide financial advice or broker finance directly. All funding is arranged through authorised third‑party brokers, and the role is fully compliant with regulatory requirements. Trade Mastermind offers a performance bonus linked directly to cash converted, with an uncapped earning potential of £70,000 – £90,000+ OTE. Additional benefits include a company pension, free on-site parking, an on-site gym, a subsidised canteen, a modern office environment, a health and well-being programme, and all necessary equipment provided. Trade Mastermind is a performance‑led organisation with a nationally recognised brand. We value ownership, accountability, and results, and we promote those who deliver exceptional performance. Apply now to join a high-growth, high-performance environment where your results truly matter

We are excited to be recruiting for an experienced Conveyancing Lawyer to join our clients' Residential Property team. This position can be based at any one of our locations. The firm offers hybrid working, private healthcare, an enhanced pension, plus more great benefits. The position is a permanent full-time role (37.5 hours per week), and our typical working pattern is Monday - Friday 09:00 17:30 with 1-hour lunch break per day and the role offers hybrid working options once the successful candidate is confident with their workload. Were looking for someone with deep local knowledge (within the geographical area you choose towork in) and client connections whos ready to hit the ground running. Please note some travel and out of hours working will be required for networking/business development, meetings and training purpose. Key responsibilities for the Conveyancing lawyer role: Manage a caseload of varied conveyancing matters, including freehold and leasehold sales, purchases, remortgages, and transfers of equity. Liaise proactively with third parties to keep all parties informed of transaction progress. Conclude cases efficiently while adhering to service level agreements, quality standards, and client expectations. Undertake post-completion tasks independently to ensure cases are closed accurately. Provide technical expertise and support to team members as needed. Demonstrate a strong understanding of transactions involving personal representatives, attorneys, trusts and matrimonial aspects. Ensure compliance with regulatory requirements, protecting clients and the business. Develop and maintain confident working relationships with all external providers and build professional networks. Providing a full and comprehensive legal service to all clients, ensuring all their legal needs are met. Key skills and experience required for the Conveyancing Lawyer role: Qualified Solicitor, Licensed Conveyancer, Chartered Legal Executive, or equivalent, with demonstrable experience managing varied conveyancing caseloads. Expertise in complex legal matters, including Shared Ownership, New Builds, Lease Extensions, and more (broad experience is advantageous). Proficient in resolving technical issues and rectifying title defects. Confident with all MS Office packages and previous case management system (CMS) experience. Exceptional time management and organisational skills. Analytical, diligent, and confident in using Management Information (MI) to achieve outcomes. Professional under pressure, with outstanding communication abilities across all levels. Benefits: Enhanced annual leave + all UK Bank Holidays An additional day for your birthday each year Additional annual leave on Christmas Eve (1 full day) and New Years Eve (half day PM) if these days fall on a contracted working day. Private healthcare options for you and your family Free healthcare cash back plans for you and your family Enhanced pension 5% matched contribution Ability to buy additional holiday up to 5 days per year Group Life Assurance 4 x your annual salary If youre a conveyancing lawyer ready for your next step, apply today. Alternatively, contact Marcus Stevens at Law Staff quoting reference 37489. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003 TPBN1_UKTJ

We are excited to be recruiting for an experienced Conveyancing Lawyer to join our clients' Residential Property team. This position can be based at any one of our locations. The firm offers hybrid working, private healthcare, an enhanced pension, plus more great benefits. The position is a permanent full-time role (37.5 hours per week), and our typical working pattern is Monday - Friday 09:00 – 17:30 with 1-hour lunch break per day and the role offers hybrid working options once the successful candidate is confident with their workload. We’re looking for someone with deep local knowledge (within the geographical area you choose to work in) and client connections who’s ready to hit the ground running. Please note some travel and out of hours working will be required for networking/business development, meetings and training purpose. Key responsibilities for the Conveyancing lawyer role: Manage a caseload of varied conveyancing matters, including freehold and leasehold sales, purchases, remortgages, and transfers of equity. Liaise proactively with third parties to keep all parties informed of transaction progress. Conclude cases efficiently while adhering to service level agreements, quality standards, and client expectations. Undertake post-completion tasks independently to ensure cases are closed accurately. Provide technical expertise and support to team members as needed. Demonstrate a strong understanding of transactions involving personal representatives, attorneys, trusts and matrimonial aspects. Ensure compliance with regulatory requirements, protecting clients and the business. Develop and maintain confident working relationships with all external providers and build professional networks. Providing a full and comprehensive legal service to all clients, ensuring all their legal needs are met. Key skills and experience required for the Conveyancing Lawyer role: Qualified Solicitor, Licensed Conveyancer, Chartered Legal Executive, or equivalent, with demonstrable experience managing varied conveyancing caseloads. Expertise in complex legal matters, including Shared Ownership, New Builds, Lease Extensions, and more (broad experience is advantageous). Proficient in resolving technical issues and rectifying title defects. Confident with all MS Office packages and previous case management system (CMS) experience. Exceptional time management and organisational skills. Analytical, diligent, and confident in using Management Information (MI) to achieve outcomes. Professional under pressure, with outstanding communication abilities across all levels.Benefits: Enhanced annual leave + all UK Bank Holidays An additional day for your birthday each year Additional annual leave on Christmas Eve (1 full day) and New Years Eve (half day PM) if these days fall on a contracted working day. Private healthcare options for you and your family Free healthcare cash back plans for you and your family Enhanced pension – 5% matched contribution Ability to buy additional holiday – up to 5 days per year Group Life Assurance – 4 x your annual salaryIf you’re a conveyancing lawyer ready for your next step, apply today. Alternatively, contact Marcus Stevens at Law Staff quoting reference 37489. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003

A place to make things happen. Location: Peterborough, Hybrid, office based 2-3 days a week Salary: £28,115 per annum Hours: 12 month fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people. If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent. Help Us Provide Safe, Healthy Homes for Everyone We’re looking for someone who enjoys working with data, managing processes end‑to‑end, and contributing to services that make a real difference. If you’re confident with Excel, naturally organised, and motivated by helping others – we’d love to hear from you. Our focus on damp and mould has increased significantly following Awaab’s Law, and we’re committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen. As our Property Services Coordinator, you will: Maintain and develop the Damp & Mould tracker, ensuring information is accurate, clear, and up to date Oversee cases from start to finish, helping the team stay on top of priorities and deadlines Work confidently with Excel, using data to produce meaningful reports and highlight trends Collaborate closely with Building Services Managers and colleagues across the organisation Provide supportive customer contact, including follow‑up calls and updates Help improve the way we work, identifying opportunities to strengthen processes and communication Contribute to service improvements that support healthier homes and positive customer experiences Salary The spot salary for this post is £28,115 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Have good working knowledge of Excel and enjoy working with data Are organised, curious, and comfortable managing tasks from beginning to end Take initiative and are confident owning your work A commitment to accuracy and accountability The ability to prioritise in a busy environment while supporting others Communicate clearly and respectfully with customers and colleagues Enjoy problem‑solving and continuous improvement Care about delivering a fair, consistent and positive service for everyone We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to: Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance. Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed. This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Facilities Manager, Site Quality, H&S Management, Maintenance Manager, Facilities Coordinator, Health and Safety, States Manager, Site Management, H&S Compliance, Property Services Management, Facility Manager, Building Manager, Property Maintenance Coordinator etc. REF-(Apply online only)

Complaints Resolution Partner A place to create moments that matter Salary: £30,878 per annum Location: Peterborough, Hybrid (3 days in the office) Contract Type: Permanent Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes. You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future. If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. • Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. A place to build a future We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance. • Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed. We’re Committed to Inclusion We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-(Apply online only)

What You'll Be Doing Leading the Sales Desk Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders The contracted hours for this role are 37.5 per week, working 5 days out of 7 and inlcuding 2 weekends per month. Driving Commercial Success Lead the team to meet store profitability and margin targets through sound commercial decisions Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals Understand and respond to local customer needs, developing effective business-to-business relationships Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients Empowering and Developing the Team Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability Support the life cycle of a colleague, including active recruitment Operational Leadership & On-Duty Responsibility Act as the most senior leader in store when required, taking responsibility for store-wide operations Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring Service & Store Culture Lead by example-creating a positive department culture aligned with our core values Promote the use of internal systems for communication, learning, and store operations Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount • Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme, • Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave, • Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay, • Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast, • Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development, • Learn, grow, and take your career to the next level. Refer a Friend Bonus, • Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme, • We match every 1% above the statutory 5% that you contribute. EarlyPay, • Access your earned wages before payday when you need them. Profit-Based Bonus Scheme, • We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme, • Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts, • Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan, • We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme, • Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance, • Protection for your loved ones should the unexpected happen. Gym Discounts, • Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme, • Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier! About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do! We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely. TPBN1_UKTJ

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