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  • Receptionist
    Receptionist
    6 hours ago
    £16–£17.5 hourly
    Full-time
    London

    Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team. As a Receptionist at Dorset Square Hotel, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service. Responsibilities: Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay. Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently. Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area. Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests. What You Need: • A keen willingness to work collaboratively as part of a dynamic team., • A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity., • Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels., • A passion for detail, ensuring every aspect of our guests' experience is flawless., • Enthusiasm and a positive attitude, infusing energy into everything you do. What We Offer: • Competitive hourly rate of £16 to £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    21 hours ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    Immediate start!
    No experience
    Easy apply
  • Reservations Agent
    Reservations Agent
    8 hours ago
    £15.5–£17 hourly
    Full-time
    London

    Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic, luxury hospitality environment? If so, Firmdale Hotels invites you to join our award-winning team as a Reservations Agent at the exquisite Haymarket Hotel in the heart of London. Firmdale Hotels is renowned for its unique boutique properties, each boasting distinctive design, sophisticated style, and unparalleled service. We pride ourselves on our commitment to excellence and creating memorable experiences for our guests. Our portfolio includes some of the most iconic hotels in London and New York, known for their exceptional hospitality and attention to detail. As a Reservations Agent, you will be a crucial part of our front office team, ensuring every guest receives a warm welcome and outstanding service. Responsibilities: • Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency., • Providing detailed information about our rooms, amenities, and special packages to prospective guests., • Recommending suitable rates and packages based on guests' needs and preferences., • Managing and updating reservations in our system with accuracy and attention to detail., • Collaborating with other departments to ensure seamless guest experiences from booking to check-out. What you Need: • Confident and engaging, with the ability to connect with guests and colleagues effortlessly., • A genuine passion for providing exceptional service and creating unforgettable guest experiences., • Meticulous and organised, ensuring all reservations and related tasks are handled with precision., • Enthusiastic and collaborative, with a keen willingness to support and work as part of a dynamic team., • Impeccable personal presentation and a welcoming demeanour that reflects the Firmdale brand. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

    Easy apply
  • Bakery Shop assistant
    Bakery Shop assistant
    6 days ago
    £10–£13 hourly
    Full-time
    London

    Key Responsibilities Customer Service & Sales • Welcome every customer with a friendly and professional attitude., • Actively recommend products and encourage additional purchases., • Upsell and cross-sell products, including bread, bofrot, cakes, chin chin and pastries., • Build strong relationships with regular customers., • Promote special offers, party packs, platters and new products., • Handle customer enquiries, orders and complaints professionally. Shop Operations • Ensure shelves and displays are fully stocked, organised and attractive., • Monitor product availability and communicate stock requirements., • Accurately process cash, card and other payments., • Maintain accurate records of sales and customer orders., • Monitor remaining stock and report unsold products at the end of each day., • Work closely with the office and production teams to maintain product availability. Cleanliness & Food Safety • Maintain excellent shop hygiene and presentation., • Follow food safety, allergen and hygiene procedures., • Complete daily cleaning checklists., • Ensure products are stored, displayed and handled correctly., • Follow stock rotation and shelf-life procedures. What We’re Looking For • Previous retail, bakery or food service experience is preferred., • Excellent communication and customer service skills., • A confident, proactive approach to selling., • Reliable, punctual and hardworking., • Ability to work independently and as part of a team., • Strong attention to detail and cleanliness., • Willingness to learn about our products and Ghanaian bakery heritage., • Someone who takes initiative without constantly being instructed. What Success Looks Like We want our Shop Sales Assistants to help us: 1. Increase daily shop sales through excellent service and upselling., 2. Encourage repeat visits and build customer loyalty., 3. Reduce unnecessary product waste., 4. Maintain excellent cleanliness and presentation., 5. Ensure customers leave with a positive impression of Uncle John’s Bakery. Why Join Us? You’ll be joining a growing family business with a proud history, a loyal customer base and ambitious plans for the future. We value employees who take ownership, contribute ideas and genuinely care about the success of the business.

    Immediate start!
    Easy apply
  • Night Manager
    Night Manager
    3 days ago
    Full-time
    London

    Firmdale Hotels is a collection of award-winning luxury hotels, renowned for their vibrant design, exceptional service, and welcoming atmosphere. With properties in London and New York, we pride ourselves on creating unique experiences for our guests and fostering a supportive, dynamic work environment for our team members. At Firmdale, we believe in investing in our people and providing opportunities for growth and development. We are thrilled to offer an exciting opportunity for a dedicated Night Manager to join our prestigious team at the Haymarket Hotel. As a Night Manager, you will play a crucial role in ensuring the smooth and efficient overnight operation of the hotel. This position requires a versatile individual who can adapt to various scenarios across multiple departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen. Responsibilities: • Manage the hotel's overnight activities, ensuring all departments operate seamlessly., • Serve as the primary point of contact between guests, the General Manager, and the operational team., • Continuously monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience., • Ensure the safety and security of the hotel and its guests during the night., • Conduct regular health and safety inspections to maintain compliance and safety standards., • Respond promptly and effectively to any incidents or accidents involving guests or staff members., • Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism., • Provide operational support across all departments as needed, ensuring cohesive and efficient operations., • Execute the night audit process and generate nightly reports for senior management review. What you Need: • Previous experience as a Night Manager or Head of Department in a 5-star hotel environment., • Excellent communication skills, with the ability to interact effectively with guests and staff., • Exceptional attention to detail, driven by a commitment to delivering high standards., • Strong leadership and motivational abilities, capable of inspiring and guiding the team., • Resilient and proactive, with a strong drive to get things right the first time., • Familiarity with Micros and Opera systems is desirable. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Project Adminisitrator (FTC - January start)
    Project Adminisitrator (FTC - January start)
    5 days ago
    Full-time
    South Kensington, London

    About Us Firmdale Hotels is a privately owned luxury hotel group comprising eleven boutique hotels in London and New York, including the Charlotte Street Hotel, Ham Yard Hotel, and Crosby Street Hotel. Renowned for our bold interiors, curated experiences, and exceptional service, our culture is as distinctive as our properties: creative, passionate, and people-focused. The Role We are looking for an experienced Project Administrator to join our central team and support the efficient delivery of key maintenance, refurbishment, and business improvement projects across the Firmdale Hotels group. This is a vital, hands-on role that requires someone confident in working within a busy project office. From coordinating hotel refurbishments and maintenance schedules to supporting system rollouts and liaising with multiple stakeholders, you'll help ensure projects are delivered on time, within budget and to our high standards. This is a 12 Month Fixed Term Contract starting January 2027 based at our central London office Key Responsibilities • Provide high-level administrative support to project managers and senior stakeholders, • Coordinate and schedule project meetings, prepare agendas and take minutes, • Maintain accurate project documentation, reports, and trackers, • Liaise with internal departments, housekeeping teams, and external contractors and suppliers, • Monitor timelines, budgets and milestones to ensure successful project delivery, • Assist with procurement, contract management and invoice processing, • Support the coordination of maintenance contracts, supplier performance and logistics, • Act as a key point of contact for hotel teams regarding ongoing works and contractor visits, • Identify and help resolve risks and issues impacting project timelines, • Manage multiple priorities and communicate clearly and effectively across teams What We're Looking For • Extensive experience working in a project or facilities office environment, • Strong organisational and multitasking skills, • Proven ability to coordinate across multiple projects and stakeholders, • Comfortable managing contractors, suppliers, and external partners, • A proactive and solutions-focused mindset, • Excellent written and verbal communication skills, • Previous experience in facilities, maintenance, or hotel operations preferred, • Confidence in taking ownership, working independently, and supporting a dynamic team, • Highly proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint What We Offer: • Competitive salary plus service charge to be discussed at venue., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you thrive in a fast-paced environment and enjoy being at the heart of exciting projects, we'd love to hear from you Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

    Easy apply
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