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  • CAH
    Finance and Income Officer
    Finance and Income Officer
    3 days ago
    £40000–£42000 yearly
    Full-time
    Croydon

    About the Role As our Senior Income and Finance Officer, you will: • Take the lead on rent collection, arrears recovery, and service charge management., • Deliver accurate financial reports, forecasts, and budget monitoring to support decision-making at senior level., • Work with housing teams to ensure tenancy sustainment, financial inclusion, and compliance with housing regulations., • Supervise and mentor colleagues, driving high performance in income and finance services., • A strong track record in income management and finance within housing (private rented and/or affordable sector)., • Excellent understanding of rent setting, service charges, arrears recovery, welfare benefits, and housing legislation in England., • Strong analytical, reporting, and IT skills, with the ability to translate data into actionable insights., • Great communication and negotiation skills, with a commitment to customer service., • A supportive and inclusive workplace., • Opportunities for professional development and progression., • The chance to play a central role in shaping our housing services. An Income and Finance Officer in a property management company plays a vital role in ensuring the financial health and stability of the organization by managing income, overseeing expenditures, and providing accurate financial information for decision-making Key Responsibilities: Income Management: · Processing rent and service charge payments. · Managing tenant arrears and implementing debt recovery procedures. · Reconciling income and expenditure. · Calculating and managing recharges (e.g., insurance premiums). · Preparing completion figures for new lettings and lease changes. Financial Reporting: · Preparing monthly and year-end financial reports. · Assisting with budget preparation and variance analysis. · Ensuring compliance with financial regulations and reporting requirements. · Bookkeeping · Accounting assistance · Invoices and Purchas ledger · Supportive Finance payments and approval · Support on budget approval · Manage software integration and data migration · Financial Control: · Maintaining accurate financial records and documentation. · Reconciling bank statements and other financial data. · Monitoring and managing petty cash. Other Responsibilities: · Liaising with other departments and stakeholders on financial matters. · Assisting with audits. · Supporting the Account on Finance and other management. · Produce board report · Produce monthly P&L data and dashboard · Produce Financial reporting format using Property management application and manual data where needed and necessary Skills and Experience: Financial Acumen: Strong understanding of financial principles, accounting practices, and financial reporting. Analytical Skills: Ability to analyse financial data, identify trends, and interpret financial information. Attention to Detail: Accuracy and precision in handling financial transactions and data. IT Proficiency: Experience with accounting software, spreadsheets (e.g., Excel), and other relevant software. Communication Skills: Ability to communicate effectively with colleagues, tenants, and other stakeholders. Property Management Knowledge: Understanding of property management processes and regulations. Debt Management: Experience in managing tenant arrears and implementing debt recovery procedures. Budgeting and Forecasting: Experience in preparing budgets, forecasting financial performance, and analysing variances. Compliance: Knowledge of relevant financial regulations and compliance requirements.

    Easy apply
  • Lefar Hotels Ltd
    Guest Service Agent (GSA)
    Guest Service Agent (GSA)
    3 days ago
    £12.21–£12.5 hourly
    Full-time
    Pimlico, London

    We are looking to recruit a Guest Service Assistant to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English. The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way. Experience - Previous experience working within a reception environment preferred, but not essential - Skills and Knowledge - Strong Communication skills (verbal, listening, writing), good level of English essential - Pro-active and reliable - Able to work alone and within a team SPECIFIC DUTIES - Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner - Manage all guest queries in a professional and courteous manner - Ensure all banking and cash handling procedures are followed - Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out. - Up-sell whenever possible to increase revenue - Work with other departments on a regular basis to ensure guest satisfaction - Be knowledgeable about all areas of the hotel - Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.

    No experience
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  • Barrowboy and Banker
    Assistant Manager
    Assistant Manager
    9 days ago
    £13–£16 hourly
    Full-time
    London

    A grand, traditional pub in London Bridge, The Barrow Boy and Banker draws a crowd of city workers during the week and tourists at the weekend. Popular for its pies and ales, you can expect a busy, bustling atmosphere. This is a unique role where we will need this Assistant Manager to take ownership of events for the site. You will require: Experience in using Collins or similar booking platform Previous experience working in a pub/hotel environment with function spaces Good understanding of Microsoft Office programmes (Word, Excel, PowerPoint, Publisher). Understanding of online presence management (including social media, website, listings) Ability to deliver amazing customer experience both over the phone/email and in person when managing the event What we can offer you: An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. A fair share of tips, paid on top of your hourly pay and paid on a weekly basis. Discounted hotel stays at hotels in the Fuller’s Family Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday. What we look for in an Assistant Manager: Ability to create a friendly atmosphere for the team and customers. A hands-on leader with the ability to manage the day-to-day running of the business. A confident manager with great decision-making skills. Enjoy working in a fast-paced environment. Interest in learning new skills to enhance your career with our industry leading training and development. Great communication skills Passion for fresh food, great wines, and engaging service.

    Immediate start!
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  • ARRO Coffee
    Barista
    Barista
    9 days ago
    £12.3–£13.8 hourly
    Full-time
    London

    About Us: At ARRO Coffee, we bring the vibrant soul of Italy to the heart of Central London. Our five cafés are known for artisan coffee, freshly made Italian-inspired food, and a warm, welcoming atmosphere. Whether it’s a quick espresso or an office coffee delivery, we’re passionate about creating memorable experiences. Job Description: We are looking for a passionate and skilled Barista to join our team at ARRO Coffee. As a Barista, you will play a crucial role in delivering outstanding customer service and crafting high-quality coffee beverages. Your expertise and enthusiasm for coffee will contribute to creating memorable experiences for our customers. If you have a genuine love for coffee and enjoy working in a dynamic, customer-focused environment, we’d love to hear from you! Benefits: Competitive hourly wage: £12.30 – £13.80 per hour. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. Opportunities for career advancement and professional development. A dynamic, supportive, and fun work environment. Other Details: Experience: Required. Languages: English required. Employment: Full-time Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Key Responsibilities: Customer Service: Greet customers warmly, take accurate orders, and provide friendly and attentive service. Handle cash transactions and operate the POS system to process payments accurately. Address customer enquiries, concerns, and feedback with professionalism and empathy. Coffee Preparation: Prepare and serve a variety of coffee and espresso-based drinks following ARRO’s recipes and quality standards. Use coffee equipment effectively to ensure consistency and excellence in every cup. Food Service: Serve food items such as pastries, sandwiches, and salads, ensuring presentation and quality. Maintain a high standard of hygiene and food safety during the handling and preparation of food items. Cleanliness & Organisation: Maintain cleanliness and organisation in the café, including cleaning equipment, cups, cutlery, trays, and sanitising work surfaces. Restock supplies as needed to ensure smooth operations. Team Collaboration: Work collaboratively with team members to ensure efficient café operations and a positive work environment. Requirements: Previous experience as a Barista or in a similar customer service role. Strong knowledge of coffee preparation techniques and espresso equipment. Excellent communication and interpersonal skills. Positive and proactive attitude, with the ability to work in a fast-paced environment. Strong attention to detail and commitment to maintaining high standards of quality and cleanliness. Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays. Join Us: If you’re excited about delivering exceptional coffee and creating memorable experiences for our customers, apply now to become a part of the ARRO Coffee team. We look forward to welcoming you!

    Immediate start!
    Easy apply
  • My Money Matters
    Customer Success Support Specialist
    Customer Success Support Specialist
    1 month ago
    £26250 yearly
    Full-time
    London

    Post Title: Customer Success Support Specialist Business Unit: Customer Success Accountable to: Customer Success Support Manager Salary: £26,250 per annum Hours: 37.5 per week (Monday to Friday) Fully Remote Role within the UK Company Overview My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people. To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings. My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer. Purpose To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products. ​ Principal accountabilities and responsibilities to include • Working alongside the Customer Success team to achieve our strategic and operational priorities., • Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies., • Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines., • Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve., • Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met., • Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided., • Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales., • Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required., • Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports., • Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level., • Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting. Skills and Requirements • Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions., • Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions., • Ability to prepare and format reports, daily records and process data., • Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment., • Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities., • Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook. Qualifications and Experience • A Level standard or equivalent experience Benefits This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer: • £200 allowance to get your home office set up, • A generous holiday allowance of 25 days plus the day off for your birthday, • Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension, • Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more, • Discounts and savings on shopping, travel, entertainment and more, • Access to our outstanding Employee Assistance Programme, • Access to Your Care and our own Wellbeing Hub, • Enhanced Family Friendly Pay, • Peer to Peer Recognition, • Quarterly socials and team events, • Significant training and development opportunities, • Volunteer day, • Annual leave purchase, • Health Cash Plan, • Enhanced Company Sick Pay, • Long Service Awards, • Group Life Insurance As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK.​ This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?

    No experience
    Easy apply