Bow, London
Tasty Crousty London is seeking an enthusiastic, friendly and customer-focused individuals to join the front-of-house team at East London. We are looking for people who genuinely enjoy interacting with others, have a naturally warm and welcoming personality, and can create a positive experience for every customer. The ideal candidates will be outgoing, approachable and confident when speaking with customers, with the ability to remain professional and positive in a busy, fast-paced environment. This role involves more than simply operating a till. We want team members who take the initiative to welcome customers, explain our products and go the extra mile to ensure every customer feels valued. Key Responsibilities • Welcome customers: Greet every customer with a friendly attitude, a genuine smile and a willingness to help., • Explain our products: Confidently introduce customers to our menu, explain our products and answer questions to help them make informed choices., • Engage with customers: Naturally initiate conversations, identify customer needs and provide assistance without being pushy., • Deliver excellent customer service: Go above and beyond to create a welcoming and positive customer experience., • Operate the till: Process orders and payments accurately using the company's point-of-sale system., • Maintain efficient service: Handle orders promptly and accurately, particularly during busy periods., • Work under pressure: Stay calm, organised and approachable during peak hours and late-night shifts., • Maintain front-of-house standards: Keep the counter and customer-facing areas clean, tidy and presentable., • Support the team: Communicate effectively with kitchen staff and colleagues to ensure smooth service., • Follow procedures: Comply with company policies and relevant food hygiene, health and safety and cash-handling standards. The Ideal Candidate We value personality, attitude and customer-service skills. The successful candidates should be: • Naturally friendly and outgoing: Someone who smiles, enjoys talking to people and makes customers feel welcome., • Customer-oriented: Someone who genuinely wants to help customers rather than simply take orders and process payments., • Confident and approachable: Comfortable starting conversations, explaining products and answering questions., • Proactive: Able to recognise when a customer needs help and take the initiative to assist., • Positive and professional: Able to maintain a pleasant attitude even when dealing with difficult situations., • Comfortable under pressure: Capable of working efficiently in a fast-paced restaurant environment., • Reliable and punctual: Dependable, responsible and committed to high standards., • A team player: Willing to support colleagues and contribute to a positive working environment. Previous experience in hospitality, retail, customer service or cashier roles is advantageous but not essential. We are particularly interested in candidates with the right personality, a willingness to learn and a strong work ethic. Working Hours and Availability This is a full-time position requiring flexibility to work according to the restaurant's operational needs. • Evening and late-night availability is essential., • Availability to work weekends and during busy periods is required., • Candidates must be able to commit to a full-time schedule and the shift patterns required by the business. What We Offer • Training on our products, menu, point-of-sale system and customer-service standards., • The opportunity to develop customer-service, communication and operational skills., • Experience working in a busy, customer-focused restaurant environment., • A team environment where initiative, reliability and excellent service are valued.