Housing officer jobs in WatfordCreate job alerts

Local Authority Senior Housing Benefits Officer, North London . We are recruiting for an experienced Senior Housing Benefits Officer in North London, with a strong background in appeals submissions, reconsiderations, escalations, and Tribunal hearings. Contrac

Join a well-established Housing Association in a rewarding Complaints Handler role where you will play a vital part in improving the customer experience and ensuring residents feel heard, supported and informed. This Complaints Handler position offers the opportunity to work within a busy housing environment, helping to investigate and resolve complaints while ensuring services continue to improve for residents. The role is offered on an initial 68 week temporary contract, with the potential to extend depending on service demand. Youll be working closely with the Customers & Communities and Operations teams, acting as a key point of contact for residents and ensuring complaints are managed effectively, fairly and within policy timescales. This is a fantastic opportunity for someone who values excellent customer service, clear communication and delivering positive outcomes for residents. Wed love to hear from anyone with experience as a Complaints Handler, Customer Resolution Officer, Customer Experience Officer, Housing Officer, or Resident Liaison Officer, particularly if you have worked in social housing, property services or another customer-focused environment. As a Complaints Handler, you will be: Investigating and managing customer complaints in line with organisational policies and service standards Acting as the main point of contact for residents, ensuring they are kept informed throughout t...

London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. Private Sector Housing Officer - London Borough of Harrow. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, health

Peggs Lane, Hertford, SG13 8EQ Contract Type: Permanent Salary: £44,804 - £47,910 (Inclusive of local weighting) Working Hours: 37 Job Category: Housing. Are you someone who enjoys research, the collation of data, and project delivery in the housing field? If so, we are looking for someone like yo

Pertemps Recruitment Partnership (on behalf of London Borough of Harrow). Pertemps Recruitment, in partnership with the London Borough of Harrow, is seeking a proactive Homelessness Prevention & Solutions Officer to join the Housing Services team. For almost 60 years, Pertemps Recruitment Partnershi

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Hertfordshire. Excellent IT skills with the ability to use Housing Management software. Knowledge of relevant Housing legislation.

A Local Authority is looking for an experienced Move-On Officer to support homeless households living in Temporary Accommodation and help them move into suitable, settled housing. What you'll be doing: Supporting households living in Temporary Accommodation to secure long-term housing options Carrying out face-to-face assessments with customers to explore housing options and identify any support needs or safeguarding concerns Helping customers identify private rented sector opportunities and supporting them with property searches and viewings Completing affordability checks and income and expenditure assessments What you'll need: Experience supporting households in Temporary Accommodation and helping them secure move-on accommodation Ability to attend the offices 3 days a week If this role sounds of interest, please send your CV to Know someone who might be interested? Refer them over, if they're successfully placed, we'll send you a £100 gift voucher as a thank you...

The Role: Resident Liaison Officer The Location: Watford Salary: £30k - £38k plus package - Neg depending on experience Employment: 6-month fixed term contract Search is working with a well-established and highly reputable construction company who due to growth is looking for an experienced Resident Liaison Officer to join their team based in Watford. The role is based on a Fixed term contract however the role is likely to become permanent This is an excellent opportunity to join a company that can offer a secure role, competitive salary and career progression The ideal candidate will have experience working on external schemes Duties & Responsibilities • Arranging and booking appointments/visits to properties * Correspondence regarding access and resident concerns including home visits. * Calling through booked appointments to confirm * Build strong relationships with residents * Coordinate between residents and office * Attend meetings & presentations for residents where required * Ensure information on vulnerable residents or those posing a risk is communicated in line with policy * Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office * Maintain effective communication channels with residents and office staff * Demonstrable previous experience working within Social Housing/Council Residential schemes * A calm, confident and adaptable communicator both in person, in writing and on the phone * Strong face to face customer service experience * Ability to engage effectively with diverse communities * Equally happy working independently or as part of a team * Highly proactive with a track * Excellent time management and organisational skills * Ability to handle a busy workload, under pressure and to strict deadlines * Good general IT skills * A full UK driving licence Benefits • Competitive Salary * Company Car or Allowance * Bonus Scheme * Pension * Health Care & More For more information, please apply directly and we will be in touch with suitable candidates. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Join a well-established Housing Association in a rewarding Complaints Handler role where you will play a vital part in improving the customer experience and ensuring residents feel heard, supported and informed. This Complaints Handler position offers the opportunity to work within a busy housing environment, helping to investigate and resolve complaints while ensuring services continue to improve for residents. The role is offered on an initial 6–8 week temporary contract, with the potential to extend depending on service demand. You’ll be working closely with the Customers & Communities and Operations teams, acting as a key point of contact for residents and ensuring complaints are managed effectively, fairly and within policy timescales. This is a fantastic opportunity for someone who values excellent customer service, clear communication and delivering positive outcomes for residents. We’d love to hear from anyone with experience as a Complaints Handler, Customer Resolution Officer, Customer Experience Officer, Housing Officer, or Resident Liaison Officer, particularly if you have worked in social housing, property services or another customer-focused environment. As a Complaints Handler, you will be: • Investigating and managing customer complaints in line with organisational policies and service standards • Acting as the main point of contact for residents, ensuring they are kept informed throughout the complaints process • Logging and monitoring complaints and customer feedback within the housing management system • Communicating with customers via phone, email, letters and other channels to provide updates and resolutions • Supporting residents with enquiries relating to repairs, improvement works and adaptations • Working with operational teams and planners to ensure repairs and service issues are addressed • Visiting residents in their homes where required to help resolve complaints or complex enquiries • Collating customer satisfaction feedback and helping identify areas for service improvement • Providing administration support to the Operations team where required I’d love to speak to anyone who has: • Experience handling complaints or working within a customer resolution role • Experience in a customer-focused environment, ideally within housing or property services • Strong communication and interpersonal skills with a customer-first approach • The ability to manage and prioritise multiple cases and meet service deadlines • Good IT skills and the ability to maintain accurate records Key requirements for this Complaints Handler role: • Basic DBS check • Experience dealing with challenging situations professionally • The ability to work collaboratively across teams to resolve customer issues The role is offering the following benefits: • 6–8 week temporary contract, with potential for extension • Opportunity to work within a customer-focused housing organisation • A varied role where you can make a real difference to residents’ experiences • A supportive and collaborative working environment Travel & Location This Complaints Handler role will involve working across housing services and may include occasional visits to residents in their homes to support the resolution of complaints and service issues. If this Complaints Handler role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) for further information

Senior Fraud Investigator Salary: £22.21 per hour PAYE or £28.07 per hour Umbrella Location: Hertford, Hertfordshire (hybrid working, monthly office meetings required) Contract: 6 Months initially Job Summary We are seeking an experienced and accredited Counter Fraud Specialist/Investigator with substantial experience in local authority work, particularly tenancy and housing fraud. The successful candidate will be able to: • Take on a live caseload immediately, • Develop and maintain strong relationships across housing service teams, • Use the INCASE365 Case Management System efficiently, • Conduct a full range of investigative activities, including preparing summary reports for housing service decisions and compiling files for civil and criminal proceedings You will be a key member of the Volume Investigation Team, supporting and developing junior officers, and contributing to team leadership. This is a hybrid role with flexible working hours, allowing work from home or office, with occasional travel in Welwyn required. Key Responsibilities • Lead complex investigations in tenancy/housing and corporate fraud, • Act as Lead Case Officer for prosecutions, attending court as necessary, • Identify appropriate sanctions and ensure full implementation, • Conduct interviews in line with PACE Codes of Practice, • Analyse evidence, prepare reports, and present findings for decision-making and court proceedings, • Develop proactive fraud detection and prevention strategies, • Build relationships with partner agencies and statutory bodies, • Deliver fraud awareness training, • Manage a varied and complex caseload within council policies and deadlines, • Contribute to service improvement, innovation, and continuous development Essential Requirements Qualifications • Fully completed professional counter fraud qualifications (ACFS, ACFM, PIP, ACFE), • Member of the Government Counter Fraud Profession Experience & Knowledge • Minimum of 2 years’ experience in fraud, criminal, civil, or disciplinary investigations, • Strong understanding of investigative legislation, financial regulations, and anti-fraud controls, • Skilled in evidence preparation for civil and criminal proceedings, • Experience using INCASE365 Case Management System, • Track record of delivering innovation, service improvement, and change, • Excellent interview and investigative skills (PACE compliant) Additional Information • Hybrid working: work from home or office, with monthly office meetings, • Flexible working hours, • Travel across Welwyn and Hertfordshire as required, • Standard DBS check required

We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies. This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods. Key Responsibilities of a Temporary Accomodation Officer: Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed Supporting vulnerable tenants and working closely with support agencies to sustain tenancies Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits Managing rent arrears, setting up repayment plans and reducing debt Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework Representing the organisation at court, preparing court bundles and attending external meetings Undertaking estate and property inspections, including fire safety checks, and liaising with contractors Managing void turnaround to minimise re-let times Overseeing mutual exchanges, successions and tenancy assignments Acting as a key point of contact for residents, councillors and community stakeholders Supporting business continuity and emergency response when requiredWhat We'd Love To See From You: Proven experience in tenancy and/or neighbourhood management within social housing Experience working with vulnerable tenants and individuals with complex needs Strong knowledge of housing legislation and safeguarding responsibilities Experience managing arrears, ASB and challenging tenancy situations Confident preparing court documentation and attending hearings Excellent communication, negotiation and organisational skills Comfortable working both independently and collaboratively Strong IT skills and experience using housing management systems Full UK driving licence with access to a vehicle (business insurance required) Basic DBS check requiredWhat this Tempoary Accomodation Officer role has to offer: Hybrid working Minimum 2 month contract Competitive hourly rate Flexible working hours If this Temporary Accomodation Officer role is for you please apply or contact (url removed)

Housing Revenue and Booking Officer Hours: 37 per week Contract: Maternity cover (9-month fixed-term contract) Salary: £36,457 per annum (pro rata) About Watford Borough Council Watford is an urban borough in South West Hertfordshire. The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub-region serving around 500,000 people living within a 20-minute travelling time catchment. As part of the London commuter belt, Watford is strongly influenced by London, which brings the benefits of a buoyant economy. At a glance • £1.4bn local investment happening – mix of public and private funding - 5 major development and regeneration projects happening - 3,500 registered businesses - Higher than average working age population - Skilled workforce - Affordable local housing market - Home to many major international head offices The role We are seeking a highly organised and detail-focused Housing Revenue & Booking Officer to take lead responsibility for the administration of temporary accommodation bookings and the associated financial processes within the Housing and Wellbeing Service. As the sole officer managing this function, you will oversee the end-to-end process for bed and breakfast and nightly-let placements. This includes sourcing and arranging accommodation, maintaining accurate records, setting up and managing rent accounts, updating housing and finance systems, raising invoices, monitoring payments and taking action to recover outstanding accommodation charges. You will maintain detailed financial records across multiple systems, including the council’s housing and finance systems and Excel spreadsheets. You will reconcile payments, track balances, ensure charges are applied correctly and make sure all records remain accurate and auditable. You will notify households of their accommodation placements and clearly explain booking details, including location, costs and any limitations. This will sometimes involve sensitive conversations. You will therefore need to communicate decisions confidently, sensitively and professionally while managing expectations. The role involves regular direct contact with customers to explain accommodation charges, issue rent statements, agree repayment arrangements and actively follow up on arrears, maintaining a firm but customer-focused approach. You will also liaise with accommodation providers and internal teams to ensure placements remain suitable, bookings are reviewed regularly, and all administrative and financial information is kept up to date. This is a varied role with significant amounts of manual administration and the use of different IT systems, plus Excel. The role requires strong organisational skills, attention to detail, confidence working with financial information and the ability to take ownership of bookings, income monitoring, and customer communication. What we are looking for Essential • Education to GCSE level or equivalent experience - Experience working in a finance, invoicing, income collection, housing or administrative role - Experience raising invoices, maintaining accounts or monitoring payments - Strong Excel skills, including maintaining spreadsheets, tracking payments and reconciling figures - Experience using finance systems or databases to maintain accurate accounting records - Strong numeracy skills and excellent attention to detail - Experience providing a customer-focused service and working with the public - Ability to explain charges, discuss payments and follow up on arrears with customers - Ability to remain calm and professional when dealing with distressed or frustrated clients - Good written and verbal communication skills - Strong organisational and time-management skills - Ability to manage your own workload with minimal supervision Desirable • Knowledge of Housing Benefit or rent accounting processes - Experience working with vulnerable households or complex cases Closing Date: 18/3/2026. For an informal discussion, please contact Laura Marland, Housing Enabling and Development Manager. A Basic Disclosure check will be carried out for this post. At Watford Borough Council, we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture

Gas & Electrical Supervisor (Reactive Works) / Reactive Repairs Manager (Gas & Electrical) Hemel Hempstead, Hertfordshire (Site and Office Based) Salary £49,476.12 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday – Friday) Thrive Homes is looking for a Gas and Electrical Supervisor to deliver a high-quality gas and electrical service to Thrive Homes’ buildings and other client’s properties in accordance with Company plans and legislation. You will manage the THS Gas operatives and electrical team, ensuring that we deliver a cost effective and competitive repairs service on day-to-day gas, cyclical, electrical repairs, home servicing and any other building related projects. The postholder will be required to take part in the out‑of‑hours duty officer rota on a 1‑in‑6‑week basis. Other Responsibilities: * Manage the delivery of team objectives by actively encouraging good performance and productivity; promptly deal with poor or below standard performance or behaviours. * Set and manage objectives for the team and regularly review in line with business and strategic plans. * Actively encourage Continuous Professional Development. * Encourage team creativity and innovation and create an environment for this to develop. * Work in accordance with our policies & procedures relating to the delivery of building/building services maintenance works, ensuring they are in line with legal requirements & good practice. * Ensuring the team deliver Gas and Electrical works ensuring they are compliant. * Using reporting tools, manage functional budgets and monitor relevant KPIs putting solutions in place when they are falling below the target. * Provide out of hours support to Thrive Homes on a rotational basis. Requirements: * Must be qualified in either Gas or Electrical. * NIC/EIC for Electrical with minimum 18th Edition is required. * Substantial experience of either Gas or Electric is essential. * Experience of managing a repairs team. * Previous housing experience would be beneficial. Due to the nature of the role, you will hold a Full driving licence for use in the UK. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 18th March Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

There is an opportunity available to join our Compliance Team within the Housing Investment team of Environment, Housing and Infrastructure of Renfrewshire Council. As part of the team, you will assist the Statutory Compliance Co-ordinator Asbestos Safety (Housing) on the strategic management of Sta

We are currently seeking an experienced Homelessness & Housing Solutions Officer to join a busy local authority housing team on a short-term interim basis. Homelessness & Housing Solutions Officer. Homelessness & Housing Solutions roles within a UK local authority or similar statutory environment.

Housing Standards Officer needed!£44 per hourRiverbank, EX39Monday - Friday 9am - 5pmTill June 2026This role is working on a hybrid basis (3 days a week in the office) 37 hours per total, need access to their vehicle. Need to attend site visits on a regularly basisJob PurposeThe post-holder will be

And as the housing crisis deepens, the work we do has never been more important.

We're looking for a talented individual to join us asCustomer Accounts Visiting Officer(Visiting Income Officer)within our dedicated Customer Transactions department.

Senior Conservation Officer (Housing Benefits and Planning)Location: Council Offices, Coalville (with district-wide site visits)Hours: 3 days per week (flexible and negotiable)Site Visits: Ideally weekly (minimum fortnightly)Travel: Candidates should ideally live within one hour of CoalvilleJob Purp

Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role supporting residents throughout planned maintenance and refurbishment works across Lincolnshire. This Customer Liaison Officer opportunity is an initial 4-week

Salary: 35K Per Year Location: HertfordshireAs a Housing and Support Officer you will be managing a patch of approximately 120 self-contained homes, supporting people to live independently and achieve their aspirations through the provision of our intensive hou

Resident Liaison Officer - Social Housing Planned WorksBased in Nottingham and surrounding areasFull time, permanent£28-35k + packageWe are working with a leading main contractor to f

In this role, you will help maintain the smooth operation of Southern Housing offices, creating a safe and comfortable workspace for all employees. An exciting position has become available within our dedicated Facilities team for a Facilities Officer.

Job title:Housing OfficerContract:PermanentSalary:Up to £30,000 per annumThe RoleDHI is currently recruiting full time Housing Officers to join our Home Tur

Other roles you may have experience of could include: Housing Officer, Housing Development Officer, Planning Officer, Community Development Officer, Housing Project Officer, Community Engagement Officer, Rural Housing Officer, Affordable Housing Officer Please note this role is advertised by the re

A leading recruitment agency is looking for 2 Housing Repairs Officers in Greater London to work from their Hammersmith and Kings Cross offices.

A leading staffing agency is seeking a Senior Temporary Accommodation Housing Officer for Newham Council. This role involves managing complex cases, improving cost efficiency, and liaising with housing suppliers.

A recruitment agency is seeking a Housing Officer on an interim basis in Nottinghamshire for a period of 3 months.

A local authority is looking for a Private Sector Housing Officer in Harrow. This role involves improving housing standards, ensuring safety and well-being for tenants. Ideal candidates will have strong knowledge of housing legislation and excellent communication skills.

Principal Housing Standards Officer. Manage a varied caseload relating to housing disrepair, hazards, and energy efficiency. Disabled Facilities Grants (DFGs) and housing adaptations, including liaison with occupational therapists (OTs), understanding budgets, and managing the end-to-end process.

An exciting opportunity has arisen to join Portsmouth City Councils Housing Renewals service, which forms part of the Private Sector Housing Team. You will work proactively within the Housing Renewals team's Home Improvement Agency service to support applicants through the adaptation process. Desira

A local authority in Berkshire is seeking an experienced Housing Allocations Officer to manage the allocation process, making informed decisions on applications and matching them with available properties. The ideal candidate will have practical experience using NEC, Civica, or Jigsaw within a housi

A recruitment agency is seeking a dedicated Housing Solutions Officer for a temporary role in Exeter, requiring a commitment to providing high-quality housing advice to those experiencing homelessness.

Housing support finance officer needed in Lowestoft, Suffolk, £22. To help the housing support accountant in the day to day operation and admin of the payment functions.

A local authority in the UK is seeking an interim Private Sector Housing Officer for an initial 12-month contract. This position is a great opportunity to impact local housing standards while enjoying the flexibility that fits your needs.

A leading charity organization is seeking a motivated Housing Officer to support veterans across the UK. This remote position requires housing experience, excellent communication skills, and a problem-solving mindset.

A recruitment agency is seeking an experienced Housing Review Officer to lead statutory housing and homelessness reviews in Greater London. You will conduct detailed reviews under the Housing Act 1996, demonstrating strong legislative knowledge and analytical skills. This role offers an opportunity

Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. Income Team Housing Advice Service - To maximise income from clients placed in Emergency Accomodation - Longer Term TA placements

A local authority in Berkshire is seeking an experienced Housing Allocations Officer to join its Housing Services team. Practical experience using NEC (Northgate), Civica, or Jigsaw within a housing allocations or housing register environment. Manage the allocation process through to property matchi

Housing Experience – You must have previous experience in a housing role, ideally within social housing, tenancy management, or a related field. The Housing officer role is remote, and travelling is required throughout the M25 and surrounding areas, you must have access to a vehicle for, visiting

A recruitment agency is looking for a Finance Officer to support a government organization in Kensington, London.

A supportive housing organization in Greater London is looking for a passionate individual to empower clients in developing their independence and daily living skills. The role includes assisting with housing management, meeting client support plans, and working within a team to ensure positive outc

A leading recruitment agency seeks a proactive Housing Support Officer to manage caseloads and deliver tailored support to residents in Northolt.

We are proud to be partnering with a local authority, who are looking to appoint a Senior Housing Officer on a 6-month temporary contract. Oversee a team of 8 Estates Officers and 2 ASB Officers who ensure a tenant-focused service across a wide geographical patch. Collaborate with the senior managem

A local government authority in the UK is looking for a dedicated Neighbourhood Officer on a fixed-term contract until September 2026. This hybrid-role involves delivering high-quality housing and tenancy services, focusing on customer satisfaction and community building. Candidates should have rele

A housing association in England is seeking a Neighbourhood Response Officer to engage with communities across Oxfordshire and Milton Keynes.