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As a Customer Support Agent, you will represent Zellis Customer Support in internal and external customer interactions, delivering exceptional service and technical expertise. You will demonstrate key technical and operational skills in a multi-channel environment, focusing on providing the best possible solution support for our customer base. A customer-first approach is essential, placing customer satisfaction at the heart of everything you do. In addition to strong technical capability, we are particularly interested in candidates with payroll expertise or experience in HR/payroll operations. This knowledge will help bridge the gap between technology and payroll processes, ensuring we deliver accurate, efficient, and compliant solutions for our customers. You will interact with varied customer personas, including HR and payroll managers, finance managers, system administrators, IT professionals, and internal Zellis colleagues to diagnose and resolve solution issues. Responsibilities • Demonstrate key technical and operational skills for the role, for example supporting and resolving issues with Zellis Solutions, including Elementsuite, Everyday, ResourceLink, MyView, HCM cloud/AIR, including issues with configuration, pay elements, user security, organisation and job structures., • Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS., • Investigate and diagnose data issues for data structures., • Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated., • Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solution issues. Review cases where a defect has been identified, create the associated problem, knowledge article and DevOps/ProductHub record and manage the customers’ expectations through defined process., • Identify opportunities for case reduction and deflection including trend analysis, creation of knowledge articles and potential product enhancements., • Proven experience in a customer facing Software Support role., • Demonstrable technical skills in SQL, JAVA/JSON or similar, • Exeperience using case management tools, such as ServiceNow or Zendesk, • Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: • Unstoppable together., • Always learning., • Make it count. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive: • A competitive base salary., • 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday., • Private medical insurance., • Life assurance 4x salary., • Enhanced pension scheme with company contributions up to 8.5%., • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: • Previous experience in a 1st Line or Service Desk role, within a commercial setting, • Proficient with Windows 10/11 and Microsoft Office 365., • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin., • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles., • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools, • Excellent communication and problem-solving skills with a customer-first mindset.

IT Support Technician Working Hours: 9:00am – 5:30pm; Monday – Friday Location: Based at our office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period) Salary and Benefits: Annual Salary £28,000 – £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options The Company Speak Digital is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. We are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Our Engineers work closely with clients to deliver practical solutions and responsive support. The Role We are looking for an IT Support Technician to join our small technical team, taking ownership of support requests and helping deliver projects for our clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as: • Microsoft Intune deployments., • Security improvements including MFA and Conditional Access., • Device lifecycle management and onboarding/offboarding processes. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally. Key Responsibilities: • Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed., • Communicating directly with clients and keeping them informed of progress., • Troubleshooting Windows, Microsoft 365 and common business applications., • Supporting Microsoft 365 environments including user administration and device management., • Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity)., • Supporting onboarding and offboarding processes for client staff., • Assisting Senior Engineers with project delivery and system improvements., • Occasional out-of-hours project work or emergency call outs, with time off in lieu., • Helping test and implement new technologies or services where appropriate., • Experience in an IT support role (MSP experience beneficial but not required)., • Good working knowledge of Windows 10 / 11 and common business applications., • Experience administering Microsoft 365 users and services., • Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting)., • Strong troubleshooting and problem-solving ability., • Ability to manage multiple tasks and prioritise support tickets., • Clear communication skills and confidence speaking with non-technical users., • Own vehicle with valid UK driving license., • Patient, calm and professional under pressure., • Honest, reliable and hardworking., • Team-oriented with a willingness to support others., • Keen to learn and open to feedback., • Strong organisation and time management skills., • Adaptable and proactive.

About Persistent: We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025 About Position and details: • Role: Project Manager, • Location: 37 Clarendon Road, Watford, • Hybrid: 2 days to office, • Job Type: Permanent role Key Responsibilities: Own the technical delivery roadmap across data ingestion, ETL/ELT pipelines, data lake/warehouse models, streaming workloads, and analytics products. Own and Supervise Quality, Testing & Release Governance Required Expertise:- • Overall experience: 12 to 14 years, 6+ years relevant project management experience with focus on delivering cross-functional programs and projects with some technical background., • Must be an exceptional planner who is highly organized with attention to detail, self-directed, and able to manage complex programs in a timely manner., • Experience working in an agile software development environment, • Delivering to a strategy via incremental releases with a blend of business and technical knowledge, • Must have experience in release planning, iteration planning, estimation, • Must have agile/Scrum expertise, able to mentor, teach and implement into existing teams, • Experience working with Continuous integration tools preferred Demonstrated ability to lead cross-functional virtual teams to deliver on key program objectives, • Competitive salary and benefits package, • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications., • Opportunity to work with cutting-edge technologies., • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards, • Annual health check-ups “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Were looking for a knowledgeable and highly motivated Technical Manager to join our Design & Quality Team. This is a part-time role of 30 hours a week, which can be worked flexibly over 4 or 5 days, supporting an excellent worklife balance while playing a vital role in delivering high-quality homes. This is a hybrid role based in either of our offices in Letchworth, Hertfordshire or High Wycombe, Buckinghamshire. You will be expected to attend the office/s 2 days per week with the remainder worked remotely or at home. There will be some travel to sites so you must be a car driver with regular access to a vehicle. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the Role Youll support our New Business, Regeneration, Delivery and Aftercare teams to ensure every new home meets our standards for design, quality, safety and compliance. As our technical expert, youll advise across the development life-cycle, helping maintain safe sites, resolve risks early and deliver consistently high-quality homes. A key part of the role is overseeing our Clerk of Works (CoW) function, ensuring effective site inspections, strong performance reporting and proactive defect prevention. Youll analyse trends, drive quality improvements and help enhance customer satisfaction and long-term asset performance. Youll be involved at all stagesfrom technical due diligence and specification reviews through construction monitoring, snagging, handover and early aftercarebringing together design, construction, compliance and customer-focused insight to support excellent project outcomes. About You You role-model our values through professionalism, clear communication and a strong social purpose. Highly organised and methodical, you manage competing priorities with attention to detail. You work collaboratively, build trust quickly, take ownership and continuously look for improvements. Youre confident challenging constructively and providing clear, practical advice. Key Accountabilities, you will: * Support the Head of Design & Quality with risk management, progress updates and KPI reporting. * Complete technical due diligence for new opportunities, including scheme, specification and drawing reviews. * Provide technical input to S106, land led, regeneration and package deal schemes through to handover. * Help identify and manage contractual and construction-related risks. * Manage professional service providers, especially the Clerk of Works, ensuring consistent quality monitoring. * Oversee (and support re-procurement of) the CoW framework, including performance and KPI reporting. * Assist in procuring and managing consultants, including CDM Coordinators. * Monitor quality control, review CoW reports and escalate issues, including site visits as required. * Represent Paradigm at snagging benchmarks, handovers and defect inspections. * Coordinate specialist inspections (e.g. Fire Engineers, M&E, Timber Frame). * Ensure compliance, via inspections where required, meets SettleParadigm standards before completion * Investigate defects post-completion, propose solutions and coordinate remedial work. * Support the Aftercare Team with defect triage and investigations. * Arrange or conduct familiarisation visits and share technical information with internal teams. * Support Asset Management with year-two warranty issues. * Ensure client choices and agreed specifications are correctly delivered. * Report any departures from contract specifications. * Ensure a high level of build quality and Health & Safety standards are achieved * Assist in preparing Employers Requirements and contract documentation. * Champion Health & Safety compliance and continuous improvement across colleagues and supply chain. What Success Looks Like Homes consistently meet or exceed regulatory, design and quality standards. Strong build quality and high Health & Safety standards across all schemes.Fewer defects and high customer satisfaction at handover and beyond. Effective defect monitoring and preventative quality measures in place. Robust and well-managed Clerk of Works framework. Continuous improvements to systems, processes and efficiency. Reduced life-cycle costs through better design and delivery. What Youll Need Must haves * Degree-level qualification in a construction-related discipline or equivalent experience, with significant practical and theoretical construction experience * Strong residential development experience (housing association or house-builder) * Good knowledge and understanding of Building Regulations * Collaborative approach with Compliance, Asset Management and H&S teams and strong teamwork skills with an improvement-focused mindset * Strong understanding of architectural/technical requirements and development processes * Up-to-date construction process and contract knowledge * Knowledge of development contracts, compliance and Health & Safety * Understanding of NHBC and warranty provider requirements * Understanding of Net Zero and its impact on housing * Ability to inspect works against drawings, standards and regulations * Highly organised, methodical and process-driven * Excellent written and verbal communication * Numerate with strong analytical skills * Full driving licence, own transport and willingness to travel to sites and meetings Nice to haves * Postgraduate qualification or professional membership (CIOB, RICS, RIBA) * Experience with various development contract forms * Experience improving contract performance * Knowledge of the social housing sector Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. * annual salary: £51,990 for 30 hours p/w from 01 April 2026 (FTE £64,121) * 25 days holiday, increasing with service, plus Christmas closure and buy options * Generous pension scheme up to 9.5% employer contribution via salary sacrifice * Family-friendly leave: Enhanced maternity, paternity, and adoption leave * Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) * Life cover and income protection * Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: * Mental Health First Aiders available to support * Car leasing via salary sacrifice (for permanent colleagues subject to conditions) * Funded training, qualifications & apprenticeships * 3 paid volunteering days in the local communities * Peer-recognition rewards platform * Paid professional subscription (one per year) Working Hours & Additional Pay * Our standard is 37 hours p/w 9am-5.30pm Monday to Thursday and 9am to 5pm on Friday. This role is for 30 hours which can worked over 4 days or 5 to include Mondays and Fridays. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. xrnqpay Closing Date: Wednesday 25 March 2026 We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate. Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.

Ideal candidates will have strong skills in Windows OS, networking principles, and Microsoft services. This hybrid role involves supporting diverse clients, improving system performance, and collaborating with the first and third line support teams. A growing managed service provider is seeking a 2n

Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week – 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment—we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP—formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk—owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness—building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance—these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now—you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level—built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology—articulate how you approach unknown problems systematically Client-facing communication—explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency—read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background—technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET Call Steve Hill on (phone number removed)

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. Founded in 2010, this UK-based IT and communications company specialises in delivering comprehensive managed services tailored to small and medium-sized b

An established Managed Service Provider is seeking an experienced. IT Security Engineer – Managed Service Provider.

An established Managed Service Provider is expanding its cloud and hybrid capability and is seeking a. Managed Service Provider (MSP).