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Service Desk Manager – IT Services Leeds (Hybrid) | Up to £46,000 + Benefits We’re working with a leading technology and managed services provider delivering cloud, connectivity, cybersecurity, and IT support solutions to businesses across the UK. Known for their customer-centric approach and service excellence, the organisation continues to invest heavily in its support function to deliver high-quality outcomes for its clients. This is a Service Desk Manager role focused on leading a team of support engineers, ensuring SLA performance, service quality, and customer satisfaction are consistently achieved. You’ll take ownership of team performance through reporting and dashboards, manage escalations, and act as a key point of contact for clients when required. Alongside this, you’ll play a central role in people management, team development, and operational efficiency across the service desk. Why apply: • Leadership opportunity: Manage and develop a team within a high-performing service desk environment., • Customer impact: Play a key role in ensuring service excellence and client satisfaction., • Operational ownership: Take responsibility for performance metrics, SLAs, and service delivery standards., • Collaborative environment: Work closely with technical and service leadership to drive continuous improvement., • Strong benefits: Private healthcare, wellbeing support, and a comprehensive benefits package., • Work-life balance: Hybrid working model with flexibility built into the role. What we’re looking for: • Experience working within an MSP or IT reseller environment, • Service Desk experience (minimum 5 years), • Team leadership or management experience, • Strong understanding of SLA and KPI-driven environments, • Experience using service desk tools, reporting, and performance dashboards, • Ability to manage escalations and client-facing service issues If you’re an experienced Service Desk professional ready to step into (or further develop within) a leadership role, this position offers the opportunity to drive team performance, influence service delivery, and make a real impact within a growing IT services organisation.

The Supply Register is proud to be working as a managed service provider on behalf of The Mead Education Trust. The Supply Register is committed to safeguarding and promoting the welfare of children and young people.

Area Manager Location: Leicester or North London Sector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs Salary: Competitive, dependent on experience Our client is looking to appoint experienced Area Managers to support a portfolio of services across Leicestershire and surronding areas. This is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC. You will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement. All Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance. What the role involves You will be responsible for: Operational leadership Managing and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable. Quality and compliance Reviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers. CQC readiness Maintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly. People leadership Developing Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans. Stakeholder engagement Working with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction. Service presence Spending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve. The right person This role would suit someone who has: Experience managing services within regulated care Ideally supported living, mental health, learning disabilities, autism, complex needs or similar. Managed managers before This is not just about managing staff. You need to be able to support, challenge and develop Service Managers. Strong CQC knowledge You must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice. A calm, practical leadership style The role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations. A hands-on approach This is not a desk-only role. Presence in services matters. Level 5 Leadership in Health and Social Care Ideally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed. Why this role is worth considering This is a strong opportunity for someone who wants more than a standard Area Manager post. You will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership. For the right person, this is a platform to step into a serious senior leadership pathway. Apply To discuss the role confidentially, contact Ignis Solutions

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Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu