JOB TODAY logo

Client services jobs in WatfordCreate job alerts

  • Customer Service Manager
    Customer Service Manager
    16 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

    Easy apply
  • Sales Consultant
    Sales Consultant
    2 months ago
    £22223 yearly
    Full-time
    Watford

    Are you ready to shake up your career and mix it with some fun? Thirsty Work Bars, the dynamic and spirited mobile bar company, is on the lookout for a vibrant Sales Consultant to join our crew! We’re all about crafting unforgettable experiences at events and we need someone who can sell our vision with the same passion we pour into our drinks. What We're Looking For • UK Driving License: A must-have for navigating the bustling streets and charming countryside as you connect with our clients., • Bartending Experience: It’s a plus if you’ve got it, but don’t worry if you don’t—we’re more interested in your enthusiasm and ability to sell a good time! Your Role As a Sales Consultant with Thirsty Work Bars, you'll be the face and voice of our brand, responsible for: • Generating new sales: Establishing connections with new clients in both private and corporate sectors requires a focus on cultivating relationships across various industries. It is essential to offer our bar packages to these clients while effectively managing your own portfolio of clients., • Building Relationships: Cultivate and maintain strong connections with clients, ensuring they feel the Thirsty Work magic from the first meeting to the last sip., • Event Coordination & Execution: Collaborate with our creative team to tailor bar services that make each event extraordinary and then attending and executing events at luxurious venues across the UK., • Driving Growth: Help us expand our presence and create buzz about our unique offerings. Why You’ll Love Working With Us • Inspiring Team: Join a group of passionate individuals who live and breathe creativity and fun., • Exciting Events: Dive into a variety of events, from swanky corporate gigs to intimate weddings and everything in between., • Growth Opportunities: As we expand, so will your career—grow with us and explore new horizons. Ready to Stir Things Up?

    No experience
    Easy apply
  • Management Consultant
    Management Consultant
    2 months ago
    £50000–£55000 yearly
    Full-time
    Borehamwood

    The role involves analysing business operations, identifying strategic and operational improvements, assessing risks, and advising management teams to enhance performance, efficiency, and profitability. The position requires strong analytical, communication, and problem-solving skills to develop solutions that align with organisational goals and regulatory frameworks. Key Responsibilities: • Business Analysis & Strategy Development:, • Analyse organisational structures, business models, and workflows to identify areas for improvement., • Develop business cases, feasibility studies, and process re-engineering plans., • Provide recommendations to optimise performance, reduce costs, and enhance productivity., • Consultancy & Advisory Services:, • Advise senior management on corporate strategy, policy, and operational issues., • Support the implementation of change initiatives, including digital transformation, restructuring, and mergers., • Deliver insights on best practices, governance frameworks, and performance management systems., • Risk Management & Compliance:, • Identify and assess financial, operational, and strategic risks affecting the organisation., • Develop risk mitigation frameworks and contingency strategies., • Ensure compliance with relevant standards, regulations, and corporate policies., • Project Management & Delivery:, • Define project scope, objectives, and deliverables in alignment with business needs., • Coordinate with cross-functional teams to ensure timely project execution., • Monitor and report on project progress and outcomes to stakeholders., • Data Analysis & Reporting:, • Conduct market research and data analysis to support decision-making., • Prepare business performance reports and dashboards., • Present findings and strategic recommendations to management or clients., • Key Skills and Competencies:, • Strong analytical and problem-solving abilities., • Excellent communication, presentation, and interpersonal skills., • Proficiency in data analysis tools and business intelligence software., • Knowledge of risk management principles and frameworks., • Strategic thinking and business acumen., • Project management and change management experience., • Understanding of relevant regulations, governance, and compliance requirements.

    Easy apply

Popular jobs searches in Watford

Popular client services jobs locations