Are you a business? Hire client services candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK ...
We are one of the largest players in Supply Chain Management services for the fashion and lifestyle market. Our mission is to deliver on the promises that our clients make to their customers. To support business growth and the retention of an esteemed Bleckmann client. Overall Client Responsibili...
As a Client Service Associate, your work is at the heart of what this organisation does: you’ll be the link between their blue-chip clients and the expert knowledge they seek. Proposing a shortlist of experts to your client and schedule and manage all client-to-expert interactions. Throughout a f...
As Client Services Director, you will be proven at establishing and nurturing effective, long-lasting client partnerships. We offer a full spectrum of solutions, services and channels. You will take strategic ownership of your accounts, providing the very highest levels of client service as well ...
Previous early years experience/internship within client services/operations from a financial services house would be preferred. Onboarding of new clients to the Argentex Client Portal, inclusive but not limited to the internal creation of users, maintenance of role-based permissions and access f...
The goal is to grow and develop client accounts by maximising existing services, increasing sales, and ensuring client satisfaction. As a Client Services Account Manager, your role will be to build positive relationships with key accounts in a growing organisation. Gain a deep understanding of pr...
Our client a logistics company is looking for a Client Services Advisor to join their team. In this role you will provide an exceptional client experience via all communication channels as the first point of contact to their clients and suppliers where. To take ownership of all client enquiries b...
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Client Services Associate – Asset Management. Minimum of 2 years Client Services experience. Enquiry Management – handling inbound calls and emails from our clients and delivering industry leading client service quality to our stakeholders. Client and MI Reporting – producing client reporting, in...
The role of Client Services Executive will support the Account Directors and Client Services team to work across a dedicated portfolio of client accounts. Client Services Executive - Events Agency. From supporting with account planning, to research for strategy to ensure each client account is fu...
The Client Services Account Manager will be responsible for managing client relationships, developing strategic campaigns and ensuring the successful execution of campaigns to meet client objectives. Working with clients in fintech, blockchain and hospitality, Lightning Sharks offer our clients a...
The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recomme...
Our client, a leading organization in finance, technology and financial news sector, is looking for diligent, highly motivated and talented KYC Client Onboarding Analyst to join their dynamic KYC department. You will be responsible to accurately risk assess new and existing clients through conduc...
You will be responsible for the customer relationship management of a prestigious client portfolio of market-leading clients within financial services, consumer goods, utilities, and telecoms industries. Our client is a dynamic and forward-thinking organisation committed to revolutionising the wa...
Elite Consult are recruiting for a Chief Engineer to join our clients float pool. Our Client is the largest global company within towage and related services. The Chief Engineer will ensure that all ...
NRL are working with a leading Tier 1 Building Services contractor who require a number of Electrical Supervisors to join their team on a permanent staff basis, offering career progression and longevity. Our client is involved with the most prestigious of projects in Teesside, the North East and ...
Role: Electrical Technician Location: Sabic Total Maintenance Services, Teesside, UK Permanent Role Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most tr...
Job Description: As a Sales Executive you will play a crucial role in driving revenue growth and expanding our clients customer base across various sectors. You will be responsible for generating new leads, nurturing relationships with prospects, and closing sales deals for our clients range of I...
Manufacturing Readiness Manager Our client has the vision to support the planets continued transition to sustainable energy, is this something you have the desire and drive to be part of? Bringing to Teesside the UK’s first scale up plant and full-scale Lithium refinery, our client is looking ...
Ecommerce Account Manager New opportunity to join a successful company as their Ecommerce Account Manager! Salary up to £27,000 + OTE of around £55KOnsite working in Middlesbrough.Great additional benefits + Flexitime, Holiday package, Socials, Positive working environment & more!Call Eve on ...
Our client services team is charged with ensuring that our relationships with clients are successful and generate significant value for both clients and BJSS. As a Head of Client Services you will take ownership of our relationships with some of our major clients, ensuring they experience the ver...
A leading Wealth Manager are looking for a Client Services Analyst to join a team who have a wealth of experience. YOU MUST HAVE - 2-3 years working in Client Service roles within the financial services industry. Maintain all client account details to ensure all data is held accurately. Be respon...
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